You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the ● say what you would like the manager to do.

Dear Sir/Madam, I am writing to express my dissatisfaction with the recently purchased Food Processor from your store. The Processor is the latest model of the Magic Bullet which has an inbuilt feature of no noise while working.
However
, on the
first
instance of the use, I noticed some odd noise coming out of it and
also
the machine stopped working as the motor got heated. To get it checked I called your store wherein, one of the representatives asked me to follow some steps and fixed time with me
,
Remove the comma
apply
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so that an engineer from your company will visit my place. It has been
past
Correct article usage
the past
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few weeks
from
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since
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the date of
appointment
Correct article usage
the appointment
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, but no one ever visited to troubleshoot nor called me to rearrange the meeting. I am not satisfied with your teams' post-sales services and entitled to request you to take the processor back and provide me with my refund. I have made up my mind and would not prefer to receive any
further
calls from your end to provide me
alternate
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with alternate
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solutions and offers. I await your prompt service. Yours faithfully, John Brown

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Use a variety of complex and simple sentences

You should use complex sentences in your writing, but it does not mean that you should try to make all of our sentences complex.

‘Complex’ sentences are not actually very complex; they are just two or more simple sentences put together. Putting them together makes the essay more coherent and cohesive.

Examples:

I really want to study but I’m too tired.

I wore a warm coat because the weather was cold.

If action is not taken soon on climate change, global warming will get worse.

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Topic Vocabulary:
  • malfunctioning
  • defective
  • warranty
  • receipt
  • customer service
  • diagnose
  • troubleshooting
  • unsatisfactory
  • resolution
  • acknowledgement
  • immediate attention
  • inconvenience
  • appliance
  • follow-up
  • rectify
  • compensation
  • escalate
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