You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do.

Dear Sir/Madam, The purpose of writing

this

letter to you is to express my dissatisfaction with the product I recently purchased from your

shop

,

Remove the comma

apply

show examples

and the customer service I received from your staff afterwards

,

Remove the comma

apply

show examples

when I reported the

issue

on the phone. I purchased an oven from your

shop

and it was not working properly, when I turned it on it didn’t turn on. Surprisingly, when I tried the second time to figure out the

issue

, it sparked and produced an electric shock. I unplugged it to avoid any damage. I immediately called

at

Change preposition

apply

show examples

your

shop

to report the matter. The salesman

name

Replace the word

named

show examples

Ali at your

shop

picked up the call and he collected all the necessary information from me and said that he is going to send a mechanic to check the

issue

in the oven but for the

last

two days, I

am

Wrong verb form

have been

show examples

waiting for him. I rang again, but no one bothered to pick up the call. I am entitled to request a full refund or replacement of the oven at the earliest.

Moreover

, you are requested to

issue

a warning letter to your employee for not paying attention to customers, as I suffered because of his negligence. I await your prompt action. Yours faithfully, Aliza