The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

These chats describe the percentage of the

customer

service

rated in the parkway Hotel by asking

to

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100

guests

over a

peiod

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period

of five years between 2005 and 2010.

Overall

, it can be clearly seen that the hotel’s

guests

rate

on

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satisfactory and good the most for the

customer

service

while

excellent and very poor are just a little amount. In 2005, most of the

guests

give

satify

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satisfy

on

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with

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customer

service

at 45%

while

poor and very poor

of

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customer

service

were only 21% and 15%. The

pecentage

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percentage

of good

service

show Similar to the very poor which is 14%, but excellent

service

was very low at just 5% over that period. In 2010, the percentage

change

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changed

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notably because visitors tend to

evaluatated

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evaluate

that the

customer

sevice

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service

was good at 39%

while

excellent and

satify

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satisfy

to

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with

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the

service

were at just 28% and 17%.

However

poor

sevice

Correct your spelling

service

are drop down from 21% in 2005 to 12% in 2010 even

the

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though the

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very poor

sevice

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service

was rated only 4% by the

guests

that

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we can notice that the

service

i

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I

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the

hotle

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hotel

was

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improved.