You have eaten at a restaurant and it was such a terrible experience that you have decided to inform the manager by letter of what happened, and that you want your money back. Things to include: – Facts. You need to be concise but explain what happened. – Polite. No one responds to insults. – Outline what you wish from this. What do you want to happen? – Firmness. You want to be taken seriously.

To the manager, I would like to express my complaint regret for the food I had eaten during the

last

visit to your restaurant.

Last

day I stopped by your hotel and ordered a special dish named "chicken manjoori".But I got the food delivered after hours and when I ate ,it was really terrible .

Also

, it smelled as if it was prepared days back.

Then

I called the staff over there who delivered the dish and explained my dislike.But he responded harshly without even understand my concerns.

Besides

,he argued that I am lying about that and he neglected to taste and look for prooving my argument. I will be so much grateful if I get a refund for it.I am a loyal customer of your hotels at various location.But after having

this

atrocious experience,I lost all my trust in your services.

Also

, I would suggest hiring employees who have the qualities to deal with their customers politely.

Furthermore

,I want my complaint to be taken prioritized.I strongly recommend checking the quality of the items that are served on a daily basis .Another thing to suggest is to train your labours to behave in a respectful and delightful way which make the customers feel good. Yours faithfully, Liya