You ordered two items through the internet and you received two different items. Write a letter to the manager: Explain about what you ordered. Ask why the two other items were different. Ask about how he would solve this problem.

Dear Sir or Madam, I am writing
this
letter regarding the two products that I have purchased from the company’s website. Actually, I have received different items than what I have ordered, it seems to be a mistake done. In fact, it is the
first
time I am dealing with your enterprise. As a matter of fact, I chose two dresses from your store and ordered them from the attached website mentioned on the page. Indeed, one of the clothes is a white silky dress that has red flowers which gave it an attractive appearance.
However
, the other is a black short outfit that I picked it up for evening occasions. Actually, I would ask for an explanation from your side about what happened.
Moreover
, I would request an answer to know if the mistake has been done by your employees or by the delivery company.
Additionally
, I have left a complaint message on the page but I received no replies. I would suggest that the HR department informs the staff to search if they sent the wrong order.
Furthermore
, I would ask if it is possible to send me again my purchased items,
otherwise
, I request your enterprise to return my money and financial compensation for my waste of time. Your prompt action will be highly appreciated. Faithfully yours, Mrs Ghina Tarhini
Submitted by eng.ali.hammoud.26 on

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