The table below the results of a survey on workplace complaints in Germany in 2001. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently bought a new vacuum cleaner as a present for your wife. But, unfortunately, it turned out to be broken. Write an email of complaint to the store = explain what you bought and when = explain the problem you have in details = tell what do you want the store to do for you
You work in a shop and have noticed that many customers complain that the shop closes too early. You think that the shop should stay open until later.
Write a letter to the shop manager, in your letter
1. Describe the complaints that have been made
2. Explain why it is important that the shop should stay open until later
3. suggest how the opening hours should be changed
Write at least 150 words. You do not need to write any addresses.
Begin your letter as follows: Dear_________________,
You should spend about 20 minutes on this task.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.
You should spend about 20 minutes on this task.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
-Give details of your stay
-What were the high & low points of the hotel
-What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You have just come back from a long bus trip. You were unhappy with the service. Write a letter of complaint to the bus company
stating your reason for writing the letter
describing why you are unhappy
making suggestions for improvement.
you and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory.
Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter,
– give details of the things that were unsatisfactory
– explain the reactions of the members of your family
– ask the manager what he/she is going to do about the situation
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir / Madam,
Write at least 150 words.
You should spend about 20 minutes on this task.
You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter,
—give details of the things that were unsatisfactory
—explain the reactions of the members of your family
—ask the manager what he/she is going to do about the situation
You were hurt in a minor accident in a supermarket and you wish to make a complaint.
Write a ltter to the manager of the supermarket. In your letter:
- give details about who you are
- give details about the accident
- suggest how the supermarket could prevent similar accidents.
You are attending a course at an evening school.
Write a letter to the director of the school with a complaint about the course.
In your letter, you should:
– Describe the course you are taking.
– Explain what you don’t like about the course.
– Give your opinion about what should be done about it.
Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
Write a complaint letter to the owner of a TV channel, to complain aboutvteh steady decline in the quality of their TV programmes over the last decades.
The graphs indicate the source of complaints about the bank of Amenica and the amount of time takes to have the complaints resolved.
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write a formal letter of complaint about holiday resort
Write a complaint letter to the airline manager regarding the behaviour of one of staff members on your. flight .In your letter
Give full details of your flight
Say what the problem with the staff member was
What would you like the manager to do regarding this matter
You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a letter to the company’s manager and say
– When and where did it take place?
– What is your complaint?
– Suggest a reasonable solution.
Write a letter of complaint about late delivery to the website where you ordered an item. In the letter, you should tell:-
- What item did you order?
- Why and when did you order that item?
- How would you like them to resolve this issue?
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
-Give details of your stay
-What were the high & low points of the hotel
-What are your suggestions; recommendations and / or complaints about the hotel
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
complaint letter
You stayed in a hotel and was not satisfied with service. Write a letter to manager
There have been several complaints about the reception area where visitors to your company arrive. Your mannager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter
- describe the complaints that have been made
- say why the reception area is important
- suggest how the reception area could be improved
You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved
Write a letter to your neighbor in response to complaint received regarding noise coming out of your home
The rise of social media platforms has made easier for people to vent their frustration and complaints publicly. What are advantages and disadvantages of such a trend?
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter:
&Describe the complaints that have been made.
&Say why the reception area is important.
&Say why the reception area could be improved.
You are coming home late night and detained by police Department for a routine check(patrol). The officer on duty behaved with you rudely. Escalte the complaint to police Commissioner about this incident.
In your letter
Introduce yourself
describe what happened
say what you want police Commissinoer to do for you.
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
•Where you stayed
•What the problems were
•How they can fix your complaints
You visited the store to buy a fridge. You purchased a fridge, but the wrong fridge was delivered. Please email complaints about this. Write an email to the volunteer in about 150-200 words. Your email should do the following things - Explain what's the happened you order fridge. - Write what do you want to do for the wrong fridge.
You should spend about 15 minutes on this task.
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter,
describe the complaints that have been made
say why the reception area is important
suggest how the reception area could be improved
Write at least 150 words.
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follow
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newtown between 1980 and 1996 The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newtown between 1980 and 1996
You went to the local hospital's Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and while you were waiting. You were constantly ignored by the other staff. Write a complaint about it
Write a complaint to a manager of furniture company regarding the purchase you made and the problems you had when delivery arrived. You should describe: - Things that you bought, The broken items in the furniture What do you want the manager to do.
A road near your home is damaged. Please write your town/city council to complain about it. In your letter •tell them who you are and where you live; •explain the nature of your complaint; • say what you would like them to do about it.
You have recently visited a sports centre and discovered some problems including the poor condition of a changing room there. You had complained about it earlier, but still no action has been taken.
Write a letter to the facility manager about it. In your letter,
● describe the problems
● include details of your complaint
● say what actions you would like them to take
The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009. Summarize the information by selecting and reporting the main features making comparisons where relevant.
You recently bought a product online, but when it arrived, it was damaged and not as described. Write a letter to the online store manager to make a complaint. In your letter:
Explain what the problem is
Say why you are unhappy
Suggest what you want them to do
You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company. In your letter
say why you are writing and how you feel
explain what happened
tell them what you would like them to do
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organizer of a company meeting. Write a letter to the organizer of the meeting and include:
-Details about the meeting
- The problem you face
- What should be done
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organizer of a company meeting. Write a letter to the organizer of the meeting and include:
-Details about the meeting
-The problem you face
-What should be done
You recently buy a brand new air conditioning from an, but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.
You recently stayed at a hotel for a conference with your company and there were several problems with your room.
Write to the hotel management to complain.
Include :
&Where you stayed.
& What the problems were.
& How they can fix your complaints.
You are the manager of a restaurant that has received a letter of complaint about
poor service from a member of your staff. Write a letter of apology to the person
who has complained.
In your letter,
– say how sorry you are that the person has had a poor experience
– explain what action has been taken against the staff member
– offer a free meal for four people at the restaurant as a gesture of goodwill
A road near your home is damaged. Please write your town council to complain about: . Tell them who are and where you live. . Explain the nature of your complaint .Say what you would like them to do about it.
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organizer of a company meeting. Write a letter to the organizer of the meeting and include:
-Details about the meeting
-The problem you face
- What should be done