The chart shows the average money spent per customer on various types of equipment in a Canadian sports store.
You recently bought a household appliance from a local store, but it is not working properly. Describe the problem with the appliance explain what happened after discovered the problem say what you would like the store to do.
The line graph shows the number of video game discs that were bought in 4 months in 2014 from 4 different game stores, and the pie chart shows the percentage of games that had highest sale over the time.
Many stores sell organic fruits and vegetables (produced without the use of chemical fertilizers, pesticides, and herbicides). Even though they often cost more than conventional fruits and vegetables, some people buy them. Why do some people prefer to eat organic food? Do you think organic food is worth the extra cost?
The chart below shows the number of apps that were sold in three different stores from 2010 to 2014.
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter,
n some countries, online shopping is replacing shopping in stores. Do you think it is a positive or negative development?
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
In some countries, small town-center shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
You experienced a problem while visiting a store in your neighborhood.
Write a letter to the manager of the store. In your letter:
Describe the problem
Explain why this problem has upset you
State what you want to happen as a result of your letter
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
More and more people prefer to buy readymade food from restaurants or convenience stores instead of cooking for themselves. What are the advantages and the disadvantages of this?
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager. In the letter:
describe the situation
explain why you are dissatisfied
say what you want the manager to do Write at least 150 words.
You recently bought an expensive electronic product from a store and found that the product does not work properly. Write a letter to store manager. In your letter,
Complain about the problem
Propose action for the store to take
Request conformation that this is agreed
You should spend about 20 minutes on this task.
You recently ordered a book online, but the book was delayed and arrived in poor condition. Write a letter to the online bookstore. In your letter:
Describe the details of your order
Explain what was wrong with the book
Say what you want the bookstore to do
Write at least 150 words.
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
•State what problem you had with the purchased item.
•Complain about the inability of the sales staff to address the problem.
•Describe how you want the store to solve the problem to your satisfaction.
You bought a new color TV set in a shopping mall, but it is in poor quality.
Write a letter to the store manager. In your letter
Introduce yourself
Explain what is wrong with the TV set
Say what action you would like him to take
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week,the laptop doesn't even switch on. Write to the store. In your letter:
•Tell the store where you live & what happened
•Explain the problem with the laptop
•State what actions you would like the store to take
The maps below depict the changes that museum has experienced from the year of 1990 to 2010. The main building of the museum is built close to a rectangular shape of garden and nearby a cottage area. Inside the building, you can find three main components and they are store, exhibition and shop. Right across the path are the parking lot and a garden that is about one third of the size of the parking lot.
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
•Describe the item you bought and why you need it
•explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
In some ocuntries, small town-center shop are out of business because people are driving to large out-of-town stores. As a result people without cars have limited access to shops, and so more and more people buy cars. Do you think the disadvantages of this development outweigh the advantages?
Nowadays it has become increasingly popular to shop online rather than too shop in-store. Is this a positive or negative development?
You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that the merchandize cannot be returned.
Write a letter to the store manager. In your letter:
Describe the problem with the jacket
Explain what happened what happened when you tried to return it.
Say what you would like the manager to do.
You have bought furniture from a store. When you received, there were some damages. Write a letter to the concerned store manager. In your letter, you should:
•Give information about the furniture.
•Explain the damage
•Ask the manager to solve your issue.
The map show the changes that took place in the bookstore before and after 2000.
The two maps below show a bookstore in 2000 and now .
In many places, large chain stores are taking over the marketplace, making it impossible for small businesses to compete with them. what are the advantages and disadvantages of this situation?
In this technological era, personal information is stored on computers by many companies and organisations. Do you think the advantages of this outweigh the disadvantages? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
ou bought a piece of furniture from a store in another town recently. There is a problem with the item you purchased. Write a letter to the store manager.
In your letter
explain the details of your purchase
describe the problem that you have with it
suggest what can be done about it
You have bought furniture from a store. When you received, there were some damages. Write a letter to the concerned store manager. In your letter, you should:
•Give information about the furniture.
• Explain the damage
• Ask the manager to solve your issue.
The chart annual information about rental and sales of films from a particular store, separated into 4 different categories between 2002 and 2011.
In the past, people stored knowledge in books. Nowadays people store knowledge on the internet. Do you think the advantages outweigh the disadvantages?
The chart below shows the average money spentper customer on various types ofequipment in a Canadian sports store.
You live in a small university town.Last week,you drove to a big city about two hours away to buy a new laptop at a good price.You worked on the laptop all week and finished writing a long assignment that is due shortly.However,this week,the laptop doesn't switch on.Write to the store.In your letter:
The chart below shows the annual number of rentals and sales (in various formats) of films from a particular store between 2002 ann 2011. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The chart below shows the annual number of rentals and sales (in various formats) of films from a particular store between 2002 and 2011.
You visited the store to buy a fridge. You purchased a fridge, but the wrong fridge was delivered. Please email complaints about this. Write an email to the volunteer in about 150-200 words. Your email should do the following things - Explain what's the happened you order fridge. - Write what do you want to do for the wrong fridge.
In some countries, small town-centre shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of-town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,
Complain about the problem
Propose action for the store to take
Request confirmation that this is agreed
You live in a small university town. Last week, you drove to a big city about two hours away to new laptop at a good price. Yu worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn’t even switch on. Write to the store. In your letter.
*Tell the store where you live & what happen
*Explain the problem with the laptop
*State what action you would like the store to take
Some people believe that printed books are no longer necessary in this digital era as all writings can be stored electronically. Others think that printed books still play an crucial role. Discuss both perspectives and give your own opinion?
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
•say who you are
•explain the problem
•say what action you would like the store to take
You should write at least 150 words.
You do NOT need to write your own address.
It is very expensive to restore old buildings, and it would be better to spend this money on new houses. To what extent do you agree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
ou recently ordered an electronic item online, but when it arrived, it was damaged.
Write a letter to the online store. In your letter:
Describe the item you ordered
Explain the damage that occurred
Say what you would like the company to do
The maps below show a bookstore in 2000 and now.
In many countries small shops and town centers are going out of business because people tend to drive to the large-out-of town stores. This results to an increase in car use and it also means that people without cars have limited access to out of the town stores. Do you think the advantages of such development outweigh its disadvantages?
The diagram illustrates the multitude of steps and equipment involved in cement making, it also showcases how it is used in concrete production for building purposes. Overall, there are several stages and tools which are used in this complex process. First of all, limestone and clay are crushed to get powder. Next, they are mixed before being put in a rotating heater. The mixture passes in a grinder to get thus the cement. This latter is put in bags to be stored and sold. In addition to this process, the figure highlights the method to manufacture another essential commodity in the building industry which is concrete. Indeed, the material is mainly composed by gravel that represents 50% of the total components. Furthermore, Cement represents 15% of the ingredients, plus 10% of water and 25% of sand. The all is mixed thanks to an adapted mixer in order to get the final goods. To conclude, we can notice that cement which is crucial in concrete making, is done through several steps and using numerous tools.
In some countries, online shopping is replacing shopping in stores. Do you think it is a positive or negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Recently you purchased two items from an online store, but wrong products were delivered.
Write a letter asking the company to manage the issue. In your letter,
● describe the items
● explain what the issue was
● state how you want them to address this situation
You recently bought an expensive electronic product from a store and found that the product does not work properly. Write a letter to store manager. In your letter,
Complain about the problem
Propose action for the store to take.
You recently went shopping at a department store and you were disrespected by one of the employees .
Write a complaint letter to the sales manager of the department store.
In your letter you should
Let him know about the rude behaviour of the clerk
Clearly state how it happened
And tell the manager about the bad behavioir