In some countries, small town-centre shops are going out of business as people drive to the bigger city stores. As a result, people without cars have limited access to shops outside the city, which may lead to increased use of cars. Do you think the advantages of this change outweigh the disadvantages?
you recently brought an electronic product froma store.and found that the product is not working properly.write a letter to store manager.In your letter. Complain about the problem,proposed action for the store to take and ,request confirmation that this regard.
Write a letter informing the e-commerce online store customer desk about a damaged product you received
ou bought a piece of furniture from a store in another town recently. There is a problem with the item you purchased. Write a letter to the store manager.
In your letter
explain the details of your purchase
describe the problem that you have with it
suggest what can be done about it
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to the store. In your letter:
Write a letter to the company and in you letter:
● Tell the store where you live &
what happened
● Explain the problem with the
laptop
● State what action you would
like the store to take
Making a complaint
You recently bought a new piece of equipment for your home but it did not work. You phoned the store but still no action has been taken. Write a letter to the store manager. In your letter:
- describe what equipment you bought
- explain the problem with the new equipment
- say what would you like the manager to do
tIn some countries, small town centre shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of-town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
Not long ago, people stored information in books. These days, people store knowledge on the internet. Do you think the advantages outweigh the disadvantages?
many people today prefer to shop online rather than visiting physical stores. what are the advantages and disadvantages of online shopping for individuals and society?
You recently purchased a kitchen appliance, but it was delivered late and damaged.
Write a letter to the store manager to complain about the issue. In your letter:
- describe what item and problems
- explain how the late and damaged delivery affected you,
- state what you would like the store to do to resolve the problem.
Nowadays, online shopping becomes more popular than in-store shopping. Discuss the positive and negative aspects of online shopping and give your own opinion about the topic.
Nowadays, more and more people choose to do their shopping onlineinstead of going to physical stores. Why is this so? What are the disadvantages of this trend?
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
The plans below show a traditional and modern two-storey Japanese house. Summarise the information by selecting and reporting the main features, and make comparison where relevant.
The diagram outlines the various steps involved in the process of publishing a book. Overall, a manuscript goes through nine stages before it is released to the public. First, after the manuscript is written, it is sent to the publishing house for thorough analysis and review. Once approved, a contract is negotiated and signed between the author and the publisher. The next stage involves designing the book's layout using specialized software, followed by obtaining final approval. Once the layout is approved, the manuscript is printed, transforming the digital content into a physical book. This is followed by bookbinding, where the editor selects the appropriate format for the book. Finally, the finished volume is distributed to various bookstores for sale. The entire process typically takes 18 to 24 months. In conclusion, publishing a book in physical form, regardless of its literary genre, requires numerous steps—nine in total—and demands close collaboration between the author and the publisher.
*Question*
You wanted to buy a book from a book store but could not find the book in your city. You want to know if you can get it from the same book store in another city.
Write a letter to the manager of the book store.
* Explainthe details of the book
* Why you need the book
* How you would pay for it
You have bought furniture from a store. When you received, there were some damages. Write a letter to the concerned store manager. In your letter, you should:
•Give information about the furniture.
• Explain the damage
• Ask the manager to solve your issue.
You just bought dog food at a pet store and you had problem with the food. Write to the manage of store.
In the letter:
* explain what happened
* Describe how the food affect you pet
* Write about the action you want the manager to take
In the past, knowledge was stored in books. Tody, people stored knowledge on the internet. Do the advantages of this outweigh the disadvantages.
The chart below shows the average money spent per costumer on various types of equipment in a Canadian sports store
You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,
Complain about the problem
Propose action for the store to take Request confirmation that this is agreed
Begin your letter 'Dear'
Do not write any addresses
You live in a small university town. Last week, you drove to a big city about two hours away to new laptop at a good price. Yu worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn’t even switch on. Write to the store. In your letter.
*Tell the store where you live & what happen
*Explain the problem with the laptop
*State what action you would like the store to take
•In many countries small shops and town centres are going out of business, because people tend to drive to the large out-of-town stores. This results in an increase in car use, and it also means that people without cars have limited access to out-of-town stores. Do you think advantages of such development outweigh its disadvantages?
You recently purchased a piece of equipment for your kitchen but it did not work properly.
Write a letter to the store manager. In your letter:
Describe the problem with the equipment.
Explain how this issue has affected you.
State what you would like the store to do about it.
Nowadays, most of the information is available on the Internet, whereas in the past, knowledge was stored in books and on paper. Do you think the advantages of this situation outweigh its disadvantages?
The table below shows the expenses of a used bookstore in Scotland for the first and last month of the same year. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The diagram illustrates the multitude of steps and equipment involved into cement making, it also showcases how it is used in concrete production for building purposes. Overall, there are several stages and tools which are used in this complex process. First of all, limestone and clay are crushed to get powder. Next, they are mixed before being put in a rotating heater. The mixture passes in a grinder to get thus the cement. This latter is put in bags to be stored and sold. In addition to this process, the figure highlights the method to manufacture another essential commodity in the building industry wish is concrete. Indeed, this material is composed from 15% of cement, 10% of water, 25% of sand and 50% of gravel. The all is mixed thanks to an adapted mixer in order to get the final goods. To conclude, we can notice that cement which is crucial in concrete making, is done through several steps and using numerous tools.
It is very expensive to restore old buildings, and it would be better to spend this money on new houses. To what extent do you agree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Write a letter to a book store manager who is living in another city. Ask him/her to make available a book that you are interested in. In your letter, you should tell:
– What book you are looking for?
– Why you need this book?
– How you plan to purchase the book?
You recently bought an electronic gadget from an online store, but it is not working properly. Write a letter to the customer service department. In your letter:
Describe the problem with the product
Explain what you have already done to fix it
State what you would like the company to do
You recently ordered an item of clothing through a store’s website. When you received it, you discovered that it was not the same item you had ordered.
Write a letter to the store manager. In your letter,
Describe the item you ordered
Explain what was wrong with the item you received
Say what you would like the manager to do
You recently bought an electronic device from a local store, but it stopped working after a few days.
Write a letter to the store manager. In your letter:
explain what you bought and when you bought it
describe the problem with the device
say what you would like the manager to do
*You have borrowed something from your friend and it got damaged.**
**Write a letter to your friend. In the letter:**
- **apologise for the damage to the item**
appology, you will be mad and sad, save money to buy it
- **explain what happened**
write a dissertation , fill water and it spread over keyboard, wipe it dry
- **say how you are going to fix the issue** appt apple store, ask how to fix, and let machanics fix, if not, buy a new one to you
You recently went shopping at a department store and you were disrespected by one of the employees.
Write a complaint letter to the sales manager of the deportment store .
In your letter you should
Let him /her know about the rude behavior of the clerk.
Clearly state how it happened.
And tell the manager about the bad behavior.
The map below show bookstore in 2000 and now.
The diagrams below provide information about placement in a bookstore between 2000 and 2023.
You have recently opened a store and want to have a website for this store. One of your friends can help you with this.
Write a letter to the friend to ask him/her to develop a website for your newly-opened store. In your letter:
· tell what your store or business sells
· mention how you would want your website to look
· provide some ideas on how you would like to keep your website updated
Write at least 150 words.
You do NOT need to write any addresses.
Small shops in towns and villages are closing and are being replaced by big stores. Do you think it is a good or a bad trend? Explain your opinion.
You recently heard about some new jobs at a local department store. You would like to work there. Write a letter to store manager of the department store.
In your letter,
-Explain how you heard about the job
-Describe the kind of job you would like to have
-Give details of your experience and qualificatiqons
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
• say who you are
• explain the problem
• say what action you would like the store to take
You recently heard about some new jobs at a local department store. You would like to work there.
Write a letter to store manager of the department store. In your letter
-Explain how you heard about the job
-Describe the kind of job you would like to have
- Give details of your experience and qualifications
Dear Sir or Madam,
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter,
Write a letter to your neighbours. In your letter
explain the reasons for the noise
apologise
describe what action you will take
You were recently impressed by a staff member at a store. Write a letter describing your
appreciation. In your letter include:
● What the situation was
● How you were helped
● What you are going to do as a result of this good experience
In many countries small shops and town centers are going out of business because people tend to drive to the large-out-of town stores. This results to an increase in car use and it also means that people without cars have limited access to out of the town stores. Do you think the advantages of such development outweigh its disadvantages?
You recently heard about some new jobs at a local department store. You would like to work there. Write a letter to the store manager of the department store. In your letter,
● explain how you heard about the job.
● describe the kind of job you would like to have
● give details of your experience and qualifications
In some countries, small town-center shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
Writing task 1
You should spend about 20 minutes on this task.
You work at home and have problems with the equipment you see for work.
Write a letter to the store or company that supplied the equipment. In your letter
. describe equipment problems
. explain how this problem affects your work
. Tell us what you want the store or company to do
Write at least 150 words.
You do NOT need to enter any address.
Start your letter like this:
Dear Sir or Madam,
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
•State what problem you had with the purchased item.
• Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
You ordered a piece of furniture (table/sofa/chair) but it arrived damaged.
Write a complaint letter to the store. In your letter:
Describe the item you ordered
Explain how it was damaged
Say what action you expect (replacement / refund / repair)
Write 120–150 words.
You recently bought an expensive electronic product from a store and found that the product does not work properly. Write a letter to store manager. In your letter,
Complain about the problem
Propose action for the store to take.