In many countries small shops and towns centers are going out of business, because people tend to drive to the large out-of-town stores. This results in an increase in car use and it also means that people without cars have limited access to out-of-town stores. Do you think advantages of such development outweigh its disadvantages?
you were recently impressed by a staff memer at a store. write a letter describing your appreciation. In your letter:
What the situation was
How you were helped
What you will do to show your gratitude
ou bought a piece of furniture from a store in another town recently. There is a problem with the item you purchased. Write a letter to the store manager.
In your letter
explain the details of your purchase
describe the problem that you have with it
suggest what can be done about it
You were recently impressed by a staff member at a store. Write a letter describing your
appreciation. In your letter include:
● What the situation was
● How you were helped
● What you are going to do as a result of this good experience
The maps show the developments which took place in the bookstore between 2000 and now.
In the past, people stored knowledge in books. Nowadays, people store knowledge on the internet. Do the advantages of this development outweigh the disadvantages? Your essay should comprise a minimum of 250 words.
You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone
Some people think that printed books are no longer necessary in this digital era as all writing can be stored electronically. Others, think that printed books still play important roles. Discus both views and give your opinion
In the past, important knowledge of culture and history was stored in museums, but nowadays information is freely available on the internet. Therefore, there is no longer any need for museums. To what extent do you agree or disagree.
You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
The table presents the information about the sales figures of books, novels and magazines in one local bookstore in the UK for January 2010.
The maps below show a bookstore in 2000 and now. Summaries the information by selecting and reporting the main features, and make comparisons where relevant.
Write a letter of complaint to a store where you purchased a faulty new refrigerator. In your letter explain the following:
where and when you purchased the refrigerator
what is wrong with it
what action you would like the store to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ..........,
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
• say who you are
• explain the problem
• say what action you would like the store to take
In some countries, online shopping is gradually replacing in-store shopping. Some people say that this is a positive trend, while others argue that it is leading to negative impacts. Discuss both views and give your own opinion.
In the past people store knowledge in the books. Nowdays store knowledge on the Internet. Do you think the advantages outweigh the disadvantages ?
You have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem
The diagram given illustrates a linear process of making a paper and the stages are included in this process. Overall, it is clear that there are 9 main steps to produce a paper which can be organized into 3 stages. These include cutting down trees to transfer them, storing and processing them to manufacture papers, and finally producing papers to be consumed in different industries. The process commences with trees being chopped down. Then they are transformed by a lorry to the De-barking to be stored there. Following this, the trees are gone into a chipping machine to be chipped and prepared for the next step. Next, the chipped trees are gone into the mechanical pulping process, chemical pulping process, and hydra pulping. Then, they are cleaned and screened in order to go into a paper-making machine. Finally, it is ready to be consumed by consumers.
Chart 1 below shows the normal price of a tablet computer in different stores (in US dollars), and the % discount offered by these stores when the products are sold on promotion. Chart 2 shows the % increase in volume sales when the discount promotions are happening, and Chart 3 shows funds (in 000 US dollars) spent on TV advertising during these promotions. Write a report summarising the information. Select and describe the main features, and make comparisons where relevant.
You ordered an item from an online store and it has arrived damaged. Write a letter to a retailer to complain in the letter Explain why you are unhappy Request a refund Make arrangement to return the damaged item.
Write a letter to a bookstore manager who is living in another city. Ask him/ her to make available a book that you are interested in. In you letter.
What book you are looking for?
Why you need this book
How you plan to purchase the book.
You recently visited a department store. One member of staff at the store was very helpful to you, and you want to tell the store manager about this. Write a letter to the store manager. In your letter say which part of the store you visited describe how this member of staff was helpful to you say what you would like the manager to do
You recently bought a piece of sports emunrent from an online store. When You first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter describe the problem with the piece of sports equipment
•
•
•
say what happened because of the problem explain what you would like the company to do
You recently bought an electronic device from a store, but it does not work properly. When you tried to return it, the store refused to accept the return. Write a letter to the store manager. In your letter:
Explain what the problem with the device is.
Describe what happened when you tried to return it.
*Say what you would like the manager to do.
The chart shows monthly retail sales of different kinds of the stores in the USA last year. Summarise the information by selecting and reportign the main features, and make comparisons where relevant.
The table below shows the expenses of a used bookstore in Scotland for the first and last month of the same year. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You bought a new color TV set in a shopping mall, but it is in poor quality.
Write a letter to the store manager. In your letter
Introduce yourself
Explain what is wrong with the TV set
Say what action you would like him to take
In some countries, small town-centre shops are going out of business as people drive to the bigger city stores. As a result, people without cars have limited access to shops outside the city, which may lead to increased use of cars. Do you think the advantages of this change outweigh the disadvantages?
the map shows developments, which took place in the bookstore between 2000 and now.
The map below show a transformation of a book store in the year 2000 and now.
The growth of the online shopping will one day lead to the closure of shopping stores in cities. Do you agree or disagree with this.
In the past people liked to store knowledge in books. However, in the present, we prefer to store knowledge on the internet. Do you think the advantages outweigh the disadvantages?
In some countries, small town-centre shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
You recently bought some clothes from an online store, but you are unhappy with your purchase. Write a letter to the company you ordered the clothes from. In your letter:
• give details of your purchase
• describe the problem
• explain why you need an urgent replacement You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter,
Write a letter to your neighbours. In your letter
explain the reasons for the noise
apologise
describe what action you will take
The pie charts show the percentsge of five sorts of books sold in bookstore in 1972, 1992 and 2012.
You bought a game DVD and it is defective. Write a letter to the store for returning this DVD. In your letter •
introduce yourself •
describe what went wrong •
say what you want from the store manager
Small shops in towns and villages are closing and are being replaced by big stores. Do you think it is a good or a bad trend? Explain your opinion.
In some countries, small town-centre shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of-town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
The charts give information about music sales in a US music store in 1997 and 2017. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently bought a product from a store, but it does not work properly.
Write a letter to the store manager. In your letter:
•Explain what you bought and when
•Describe the problem
•Ask for a solution (refund/replacement)
👉 Target: 150–180 words
👉 Type: Formal Letter
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.
Write a letter to the store manager. In the letter:
•describe the situation
• explain why you are dissatisfied
• say what you want the manager to do
Writing task 1
You should spend about 20 minutes on this task.
You work at home and have problems with the equipment you see for work.
Write a letter to the store or company that supplied the equipment. In your letter
. describe equipment problems
. explain how this problem affects your work
. Tell us what you want the store or company to do
Write at least 150 words.
You do NOT need to enter any address.
Start your letter like this:
Dear Sir or Madam,
Nowadays, most information is available online, whereas in the past knowledge was used to be stored in books and on paper. Do you think the advantages of this situation outweigh its disadvantages?
During a recent plane journey, you sat next to businessman who own a chain of restaurants, and he suggested that you should contact him about possible job in one of his stores.
write a letter to this businessman
•In many countries small shops and town centres are going out of business, because people tend to drive to the large out-of-town stores. This results in an increase in car use, and it also means that people without cars have limited access to out-of-town stores. Do you think advantages of such development outweigh its disadvantages?
Some people think that printed books are no longer necessary in this digital era as all writing can be stored electronically. Others think that printed books still play important roles. Discuss both views and give your opinion.
The graph shows information about book sales in bookstores in UK.
You recently ordered an item of clothing through a store's website. When you
received it, you discovered that it was not the same item that you had ordered.
Write a letter to the store manager. In your letter,
• describe the item you ordered
• explain what was wrong with the item you received
• say what you would like the manager to do