IELTS Writing Correction Service /
Writing Samples /
Band 6

You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you. Write a letter to the train company, In your letter -Describe the problem you had with the tickets -Say why you were unhappy with the staff -Suggest what action the train company should take.

#train #tickets #journey #week #advance #station #staff #company #-describe #-say #-suggest #action
Dear
sir
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Sir
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 or
madam
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Madam
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, I am writing
this
 letter to express my displeasure with
regards
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regard
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 to
recent
Add an article
the recent
a recent
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 purchase of train
tickets
 from your company. Let me explain in more detail.
To begin
, I recently booked 5 train
tickets
form
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from
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 your company,
transpacific ltd
Correct your spelling
Transpacific Ltd
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. The booking
were
Change the verb form
was
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done
Verb problem
made
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 7 days prior to the journey date, which was
17th
Correct article usage
the 17th
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 of
august
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August
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 2024. The journey was from Surat to Mumbai. But upon reaching the boarding point the station master informed us that the
tickets
 were invalid as there were changes in booking policies. We felt betrayed hearing
this
.
Moreover
, upon reaching out to your employees for a possible solution to
this
 unfortunate situation we had to face rudeness and unsatisfactory answers. Your workers lacked the basic
etiquettes
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etiquette
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 and no one cared to provide us with appropriate clarification. In light of
this
 experience, I urge your company to take immediate
actions
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action
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 to rectify
this
 situation.
Firstly
, I request a reimbursement for the cost
to
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of
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 the
tickets
 booked.
Secondly
, I suggest you
to
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apply
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train your staff to deal with
such
situation
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situations
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 with professionalism and empathy.
Lastly
, I recommend implementing a better communication system to notify
customer
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customers
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 of any changes in ticket policies. I am looking forward to your reply. Yours faithfully, Nirav Patel
Submitted by niravfb1987 on

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Grammar & Accuracy
Remember to check your letter for minor grammatical mistakes to enhance clarity and professionalism.
Style & Fluency
Consider varying your sentence structures for a more dynamic and engaging flow.
Organization
You've clearly structured your letter, with each paragraph dedicated to a specific aspect of the issue.
Tone
Your tone is appropriately formal and polite, fitting the context of a complaint letter.
Detail & Clarity
Good use of detail to describe your situation which makes your request and suggestions to the train company very convincing.
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