1.You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company. In your letter
osay why you are writing and how you feel
oexplain what happened
otell them what you would like them to do.
The charts below show the reasons of public complaints from 4 major cities around the globe.
Write a letter to your landlord complaining about noise in the block of flats which he
owns.
You should include
-where you live
-explain the problem
-what he should do
Your neighbor always plays loud music late at night. Write a letter of complaint to the building manager.
Bullet points:
Describe the problem
Explain how it affects you
Ask for a solution
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city ofNewtown between 1980 and 1996.
You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket.
Write a letter to the manager of the supermarket. In your letter
-say who you are
-give details about the accident
-suggest how the supermarket could prevent similar accidents
Many people have complained about the large salaries paid to top executives of major companies. Why do you think top executives are so well paid? Do you think their large salaries are justified?
Nowadays many people complain that they have difficulties getting enough sleep. What problems can lack of sleep cause? What can be done about lack of sleep? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The local supermarket you shop at has recently done some renovations to improve the appearance of the store; however, the layout of the store is completely different now, and it is hard to find the products you are looking for. Write an email to the store manager and do the following things: • Congratulate him/her on the store’s new appearance. • Complain about the new layout of the store. • Offer a suggestion on how the store could be improved.
You should spend about 20 minutes on this task.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You should write at least 150 words.
You have bought a washing machine. First you found that the machine did not work properly,and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter
:-state your reason for writing
Describe the problem
Ask the provider ro solve the problem.
Nowadays many people complain that they ahve difficulties getting enough sleep. What problems can cause lack of sleep? What can be done about lack of sleep?
The first chart below shows the number of airline crew (pilots, stewards etc) needed to fly a passenger plane between Australia and a number of other countries. The second chart shows the number of passenger complaints per plane journey made on these routes, and average kilogram (kg) weight of luggage (or baggage) carried per passenger.
You want to complain about the service that you received in the hotel you stayed in while attending a recent meeting. Write a letter to the person who organized the meeting. In the letter
Describe the meeting
Explain the problems with the service
Suggest what the meeting organizer should do.
You recently attended a party, where you saw one of the guests being rude to a neighbour in the next house. Write an email to the guest,
•Complaining about their behaviour
•Suggesting that the guest apologises to the neighbour
• Asking them not to behave like this again
Begin your letter ‘Dear --------’
Do not write any addresses
Write at least 150 words
You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer:
apologizing for the poor experience.
acknowledging the specific issues raised in the complaint.
explaining the steps you will take to address the problems and improve the restaurant's service.
Your neighbour has recently written to you to complain about the noise from your house flat
Write a letter to your neighbour. In your letter
Explain the reason for the noise
Apologise
Describe what action you will take
Write at least 150 words
You do not need to write any addresses
Begin your letter as follows
Dear ………………………,
There is a problem with the changing rooms in the sport centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sport centre.In your letter
.describe what the problem with the changing room is
.say what happened the last times you complained
.explain what you want the manager to do.
a road near your home is damaged. write a lettere your town to compain about it
. tell them who are and where you live
. explain the nature of your complaint
. say what you would like them
Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express:
why you went to the shop/office
how the employees behaved to offend you
what you expect the company to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently bought an expensive electronic product from a store and found that the product does not work properly. Write a letter to store manager. In your letter,
Complain about the problem
Propose action for the store to take.
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follow
Write a letter to your neighbor in response to complaint received regarding noise coming out of your home
Write a letter of complaint about late delivery to the website where you ordered an item. In the letter, you should tell:-
- What item did you order?
- Why and when did you order that item?
- How would you like them to resolve this issue?
Write a letter of complaint to a company outlining a problem
you had while visiting one of their stores. In your letter include:
what the problem was
why this problem has upset you
what you want to happen as a result of your letter
Work is being done on the street where you live. The noise is disturbing you. Write a letter of complaint to your local council. In your letter: introduce yourself explain what the problem is suggest solutions to the problem
You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success.
Write a letter to the manager of the sports centre. In your letter,
• describe what the problem with the changing rooms is
• say what happened the last time you complained
• explain what you want the manager to do
Write a letter to the manager of the sports centre . You have complained about it several times but with no success
Write a letter to the Manager to complain about the problems that you met on the flight recently.
In your letter you should: -
1. give details of flight
2. What were the issues with the flight.
3. What you want the manager to do about it.
Your neighbours have recently written you a complaint about the noise from your flat. Write a letter to your neighbours. In your letter, explain the reasons for the noise and apologise. Describe what actions you will take in future to reduce the noise.
You have been experiencing problems with your internet service, such as slow speed or frequent disconnections.
Write a letter to the internet service provider to complain about the issue. In your letter:
- describe the problems you are facing with the internet service,
- explain how these problems are affecting your daily activities,
- request immediate action to fix the issue or offer compensation.
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
•State what problem you had with the purchased item.
•Complain about the inability of the sales staff to address the problem.
•Describe how you want the store to solve the problem to your satisfaction.
Write a complaint to a manager of furniture company regarding the purchase you made and the problems you had when delivery arrived. You should describe: - •Things that you bought, - •The broken items in the furniture, - •What do you want the manager to do.
You recently buy a brand new air conditioning from an, but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.
Write a letter to your landlord complaining about problems you are having with your neighbour in the above floor- include-
- what problems are you facing,
- what have you done about them,
- what would you like the landlord to do?
You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket.
Write a letter to the manager of the supermarket. In your letter,
say who are you
give details about the accident
suggest how the supermarket could prevent similar accidents
Some construction work is being done on the street where you live for the last couple of days. The noise from the work is loud and it disturbs you.
Write a letter to your local council complaining about the noise. In your letter,
introduce yourself
explain how the noise is causing problems to you
suggest solutions to the problem
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task.
Your organized flight has been canceled. Write a letter to the airline company. You should 1) complain about the situation, 2) request what you need from them to make a travel insurance claim, 3) suggest what they should do in future situations. You should write at least 150 words.
You have recently been in a sports centre and noticed some issues in the changing rooms. Write a letter of complaint to the manager of the centre and say
– What was the problem?
– Explain why it is bothering you.
– Suggest a possible solution.
You should spend about 20 minutes on this task.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
-Give details of your stay
-What were the high & low points of the hotel
-What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
Write a letter to the company to complain about the poor service you received from its employees. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do
Scenario: You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
Your neighbours have recently written to you to complain about the noise from your house flat.
• Write a letter to your neighbours. In your letter explain the reasons for the noise
Apologize
Describe what action you will take
A road near your home is damaged. Please write your town/city council to complain about it. In your letter •tell them who you are and where you live; •explain the nature of your complaint; • say what you would like them to do about it.
There is a problem with the changing rooms in the sports centre
that you visit. You have complained several times but with no
success.
Write a letter to the manager of the sports centre. In your letter:
● Describe what the problem with the changing rooms is
● Say what happened the last time you complained
● Explain what you want the manager to do
On 1 July 2015, the Government of India launched a massive campaign named "Digital India".
AIM- The main aim was to improve access to technology to the people of the country.
Digital India has helped people to get government services online and, they can post their complaints online to the government.
Our Prime Minister has made many apps for them like swatch Bharat etc, it has helped people to get their roads repaired, get their job done easily and even faster,
Digital India offers many services like Digitalocker etc where people can store their important data, information securely, this idea was supported by many companies like Google, Microsoft, Facebook etc and
They are also helping us in making our country digital, they are providing free WIFI to remotes areas with the help of drones etc and this has helped India by generating jobs, reducing the cost of import for all the necessary equipment. Digital Technologies include Cloud Computing and Mobile Applications which have emerged as the main reason for rapid economic growth.
Digital India will change the face of many states,
For example, Himachal Pradesh where many basic things such as the health care system, education and online business. Due to digital India people who do online banking has also increased to a very large extent.
Digital India has the mission of making India digitally empowered and literate and all the services will be given online which made people to get information easily and, in all languages, it wants all the services be available to its citizens digitally which will make our country empowered and more developed economy
DISADVANTAGES:
The major disadvantage of digital India will be online fraud. The uneducated people will fall into this trap. Over and above, it may also lead to cyberbullying.
SPENT -1 lakh cr
Conversation
Yashank- Hello suhird, it’s great to see you again
Suhird – Hi, it's great seeing you too, how long has it been? It must be more than 6 months. I'm doing good. How about you?
Yashank- Not too bad
Suhird- What is new?
Yashank- Well I wanted to meet you because I really want to talk to you about my friend.
Suhird- Okay
Yashank- Well, He doesn’t bring his books and disturbs others during study hours. He keeps on speaking and never lets other study. Due to him, I am not able to concentrate in class.
Suhird- Did you try to talk to him?
Yashank-Yes but he neither listens to me nor my friends.
Suhird- Do teachers know about him?
Yashank- I guess, but they just ignore him while they are teaching.
Suhird – why don’t you try talking to him again?
Yashank- I have done several times, but he still doesn’t pay attention.
Suhird- I think you should talk to his class teacher about him. Since they have more experience than us in handling students.
Yashank- OKAY, it sounds like a good idea. I will also ask him to make the subject more interesting and practical so that he is able to concentrate more on his studies.
Suhird- Do you need help with anything else?
Yashank- No, thank you for your time.
Suhird – No problem brother. Bye
Yashank- Bye
You were hurt in a minor accident inside a supermarket and you wish to complain to the supermarket authority about that.
Write a letter to the manager of the supermarket.
In your letter Say –
•who you are
•Give details about the accident
•Suggest how the supermarket could prevent similar accidents
Nowdays, many people complain that they have deficulties getting enough sleep. What problems can lack of sleep cause? What can be done about lack of sleep?
Your neighbor has written to you to complain about the
noise from your flat.
Write a letter to your neighbor. In your letter
• Explain the reason for the noise
• Offer your neighbor an apology
• Tell them what action you will take
You work in a shop and have noticed that many customers complain that the shop closes too early. You think that the shop should stay open until later.
Write a letter to the shop manager, in your letter
1. Describe the complaints that have been made
2. Explain why it is important that the shop should stay open until later
3. suggest how the opening hours should be changed
Write at least 150 words. You do not need to write any addresses.
Begin your letter as follows: Dear_________________,