formal
You have bought some clothing online and are not satisfied with your purchase.
Write a letter to the company that you bought the clothing from. In your email
•give details of the purchase
•describe the problem
•explain why you need a replacement urgently
formal
General Training Task 1
You should spend about 20 minutes on this task.
Some members of your city council want to prohibit cars on several downtown streets. This will allow pedestrians and bicyclists to use the roads freely.
Write a letter to a city council official in your city. In your letter
Explain how you heard about the plan
Provide some possible effects of this plan
Give your opinion about the plan
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You were absent from an important event held by the company you work for.
Write a letter to your manager. In your letter:
Apologize for your absence and explain the reasoning
Explain why you had to be at the other event
Explain what you will do to catch up
You do NOT need to write any addresses.
formal
You recently had lunch at a restaurant and accidentally left behind a valuable item. Write a letter to the restaurant manager. In your letter:
When and where you lunched
What item you left behind
What you would like them to do
formal
Your next-door neighbors like to listen to music late at night. Because of the loud music, you often lose sleep.
Write a letter to the building manager. In your letter
-describe the situation
-explain the problems it is causing you
-offer at least one solution
formal
The system used for rubbish/garbage collection in your area isn’t working properly. This is causing problems for you and your neighbours.
Write a letter to the local council. In your letter
a. Describe how the rubbish collection system is not working properly
b. Explain how this is affecting you and your neighbors
c. Suggest what should be done about the problem
formal
You want to rent out a small apartment to a family, and you have decided to advertise it.
Write a letter to the editor of a local newspaper asking to advertise your ad on the front page of the newspaper. In your letter,
•give details of the ad that you want to publish
•mention that you want the ad to be published on the front page
•say how you would like to pay for the advertisement
formal
You and a co-worker want to make use of a company room. Write a letter to your manager to ask for permission.
In letter write
Why you need the room
Which room and why
Changes you will need made to the room
formal
You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved
formal
You recently stayed at a hotel in a foreign country and had a problem with your room. Write a letter to the hotel manager. In your letter:
•State when you stayed at the hotel and the room number.
•Describe the problem you experienced with your room.
•Suggest what you would like the hotel to do to resolve the issue.
formal
You bought a new HD television last week. At first it seemed to work perfectly but after a few hours a line appeared accross the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you devide to write to them. Write a letter of complaint to the shop. In your letter:
- give them the background information
- described the problem
- ask them to resolve the issue.
formal
You want to complain about the service you received in the hotel you stayed
in while attending a recent meeting.
Write a letter to the person who organised the meeting. In your letter
• describe the meeting
explan the posite it the evice
suggest what the meeting organiser should do.
formal
Recently you issued a cheque to someone, but when that person presented the cheque to the bank, it was returned with these words ‘Returned for lack of sufficient funds”. You are sure that there is sufficient balance in your account.
-Write a letter to the bank manager. In your letter,
-give him particulars about your cheque
-tell him that the cheque has bounced for no valid reason
-request him to look into the matter
formal
You are currently taking a course at a university but you will need to have a week off during this course. Write a letter to the university of Dean. In the letter: •Give details of your course •Explain why you need a week off •Say what you want the Dean to do
formal
You have planned to study a distance course online from an international university. Write a letter to the university officer requesting information about the course. In your letter, write:
Why you are writing
Which course it is and when you plan to study
Why you want to study this course
formal
You forgot a bag at the gym and the gym is close for renovations.
Write a letter to the Gym officer and mention the below :
Introduce yourself
Description of the bag
Tell them to who you want to give the bag to
Dear Sir or Madam,
formal
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel. Write a letter to the manager of the hotel. In your letter
•Say where you think you left the papers
•Explain why they are so important
•Tell the manager what you want him /her to do
formal
You should spend about 20 minutes on this task.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
-Give details of your stay
-What were the high & low points of the hotel
-What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
formal
You bought a TV a week ago but when you got home it did not work properly. You calledcustomer service to report the problem but you have not yet received any help. Write a letter to the company.
formal
You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter:
Describe the problem the new employee has caused
Explain how other employees about the new employee’s conduct
Say how you expect the HR manager to address the situation.
formal
You accidentally left an important item while checking out of a hotel. Please write a letter to the hotel manager and ask him/her to send the item back to you.
In your letter
provide the details of your stay;
describe the item you left behind;
tell the hotel manager how to return it to you.
formal
You work for a company and have recently found a training course that you think would be useful for you and your colleagues.
Write a letter to your manager. In your letter:
describe the training course you found
explain why it would be useful for the company
suggest how the company could implement it
formal
You have a full-time job and you are also doing a part-time evening course.
You now find that you cannot continue the course.
Write a letter to your teachers
formal
Your local council is considering closing a sports and leisure center that it runs, in order to save money. Write a letter to local council. In the letter give details of how you and your friends use the center. explain why the sports and leisure center is important for the local community. describe the possible effects on local people if the center closes. write 150 words.
formal
You have lost your student identification card. This has created some problems for you.
Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting you
request a new card
You do NOT need to write any addresses.
Begin your letter as follows:
Dear
You should spend about 20 minutes on this task.
You should write at least 150 words.
formal
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company's head office.
In your letter,
- Give the details of your journey, including the date, time and where you sat
- explain the problems that happened and express your dissatisfaction
- ask about what action will be taken to improve the service
formal
You were hurt in a minor accident inside a supermarket and you wish to complain to the supermarket authority about that.
Write a letter to the manager of the supermarket.
In your letter Say –
•who you are
•Give details about the accident
•Suggest how the supermarket could prevent similar accidents
formal
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager. In your letter:
Say what the participants liked about the hotel
Explain why they were unhappy about the food
Suggest what the manager should do to improve the food in future
formal
Write a letter to the course director. The cookery school has asked for your feedback on this course.
formal
you missed international flight due to a problem at the airport
write a letter to the airline.
in your letter: describe what happend that caused you to miss your flight
explain how missing your flight impacted you clearly start what you would like the airline to do write at least 150 words. you do not need to write any adress
formal
Write a letter to a company asking for a refund for something you bought from them online.
Write a letter to the Customer Service department. In your letter:
· Describe the item you bought
· Outline what the problem is
· Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
Think of one your favorite teachers. Write a note to him or her asking for a recommendation for you to get into a school or program where you are applying. Think of a place where you would like to work. Write a letter to the company, asking for a part-time job. Write about a place that you would like to visit one day.
formal
your local council is considering closing a sport and leisure center that it runs in order to save money
write a letter to the city council
formal
You have read about a scholarship offered by a university and wish to apply.
Write a letter to the university and include the following information:
the scholarship you wish to apply for
some details about yourself
your academic suitability for the scholarship
and any other relevant information.
formal
Write a letter to your manager to request setting up a cafeteria for the staff. In your letter, you should tell:
what you heard about the inconvenience from the staff
how you feel about it
what suggestions you have
formal
Your child is going on a trip to a nature reserve organized bye by a local youth club. The club leader is looking for parents to travel with Group and you would like to go.
Write a letter to the leader of the youth club. In your letter-
say why you want to go on the trip
Describe what you could do to help during the trip
Ask for more details about the trip
Begin your letter as follows: Dear ....
You should write at least 150 words. You should spend about 20 minutes on this task.
formal
You stayed at a hotel to attend a company meeting, and you were dissatisfied with your stay. Write a letter to the meeting organizer.
Provide details of your meeting
Explain what you were dissatisfied with
Suggest what the hotel should do to resolve the issue.
formal
Last week, you visited a local supermarket and you got satisfactory service. Write a letter to the supermarket manager to thank. In your letter:
- introduce yourself;
- say why you are satisfied;
- say thank you and write about your future visits.
formal
You recently visited a foreign country and gost some information at the Tourist Information Centre. The information given to you was wrong. Write a letter to the centre manager and explain:
what was the information required
how was the wrong information provided?
what problem did you have because of this?
formal
A magazine wants to include contributions from its readers for an article called the book that influenced me most.
Write a letter to the editor of the magazine about the book that influenced you most. In your letter
•Describe what this book was about
•Explain how this book influenced you
• Say whether this book would be likely to influence other people
Write at least 150 words.
You do not need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You would like to do some voluntary/unpaid work at the museum. Write a letter to the museum director to apply for the voluntary/unpaid work. In your letter:
Explain why you want to do voluntary/unpaid work at the museum
Describe some skills and qualities that would be useful
Give some details of when would you be available for work
formal
One of your friends wants to apply for a job at a summer school camp as a sports trainer. Write a letter to the camp manager to recommend your friend. In your letter:
osay how well you know your friend
odescribe the qualifications and experience that your friend has
oExplain why your friend would be suitable for this job.
formal
You have heard about plans to build new apartments in a public park near your home. You want to give your opinion about this.
Write a letter to the editor of your local newspaper. In your letter
• Explain how you learnt about these plans
• Say what you think of the park
• Give your opinion on the plans
formal
You are organising a local committee meeting. You would like a local MP to attend the meeting to contribute to a discussion about green areas in the community. Write a letter of invitation to the MP's secretary, Mrs Shelton. In your letter -introduce your committee -say why you are having the meeting -invite the MP to attend
formal
you read an article in a newspaper about a city and town.Some of the information in that article is wrong.Write a letter to the newspaper editions.
formal
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter:
•Explain the problem
•Suggest a solution
•Say why parking will benefit all employees
formal
Scenario: You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
formal
You recently attended a series of English lessons in a language school. However, you were unhappy with the teaching quality.
Write a letter to the director of the school. In your letter:
•explain why you chose to study English at the school
•describe the problems you had with the lessons
•suggest how the classes could be improved
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
formal
you work at home and have a problem with a piece of equipment that you use for your job
write a letter to the shop or compsny which supplied the equipment
formal
You forgot an item of clothing at the hotel where you stayed recently. Write a letter to the hotel manager and include the following:
– When did you stay and in what room?
– Describe the item you left behind.
– What would you like the manager to do about it?
formal
You recently did a short cookery course. The cookery school has asked for your feedback on this course.
Write a letter to the course director at the cookery school. In your letter
- Describe what you enjoyed about the course
- Say how much cooking you have done since the course
- Suggest another cookerycourse you'd like the school to offer.
formal
You work in a busy but poorly organized office and you are keen to be promoted. Your
employer needs to find a new supervisor for your department.
Write a letter to your employer. In the letter
• Ask to be considered for this job
• Explain why you would be a suitable candidate
• Outline the current problems and the changes you would like to make
formal
You have traveled by air had an unpleasant flight. Write a letter to the airline company Manager about the following:
- Describe the flight
- Explain what was the problem
- ask how this issue can be solved
formal
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,
formal
You recently flew with an airline and had a problem with the food on the plane. Write a letter to the air company. In your letter give the details of the flight explain what the problem with the food was say what you would like the air company to do
formal
You have begun a new course at University and the professor gave you the first assignment of the course . You are not sure how to write the assignment.
Write an email to your professor . In your letter:
-state your purpose;
-explain the problem;
-ask for an appointment to discuss it
formal
Your local council is considering closing a sports and leisure centre that it runs, in order to save money.
Write a letter to the local council. In your letter
* give details of how you and your friends or family use the centre
* explain why the sports and leisure centre is important for the local community
* describe the possible effects on local people if the centre closes
You do NOT need to write any addresses.
formal
You recently did a short cookery course. The cookery school has asked for your feedback on this course.
Write a letter to the course director at the cookery school. In your letter
Describe what you enjoyed about the course '
Say how much cooking you have done since the course
Suggest another cookery course you would like the school to offer.
formal
Your local council is considering closing a sports and leisure that it runs in order to save money
Write a letter to the local council.in your letter
Give details of how you and your friends or family use the centre
Explain why the sports and leisure centre is important for the local community
Describe the possible effects on local people of the centre closes
formal
You are bothered by the amount of trash in your local park.Write a letter to the head of the city park department .In your letter: • Describe the problem with the trash • Explain why it is a problem • Say what you think the city should do.
formal
Write a letter to the train company’s head office. In your letter,
give the details of your journey, including the date, time and where you sat
explain the problems that happened and express your dissatisfaction
ask about what action will be taken to improve the service
formal
An austrlian company offers money to foreign students to study in Austrlia. Write a letter to the company
introduce yourself
say what you want to study
how the money will help you
formal
You should spend about 20 minutes on this task.
Write at least 150 words.
You have seen a job advertised in the newspaper. You want to apply for the job.
Write a letter to the manager of the company. In your letter
• provide information about yourself
• give details of your previous work experience
• say why the company should consider you for the job
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …,
formal
The system used for rubbish/garbage area collection in your local area is not working properly. This is causing problems for you and your neighbours.
Write a letter to the local council. In your letter:
Describe how the rubbish collection system is not working properly
Explain how this is affecting you and your neighbours
Suggest what should be done about the problem
formal
You live in a room in college which you share with another student.
However, there are many problems with this arrangement and you find it very difficult to work.
Write a letter to the accomodation officer at the college. In your letter
* describe the situation
*explain your problems and why it is difficult to work
*say what kind of accomodation you would prefer
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken.
Write a letter to the manager of the shop. In your letter:
• Explain how you feel about their lack of response
• Say what you think of their employees
• Give your opinion on their quality of service
Write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear Sir or Madam,
formal
You have a full time job and are also doing a part time evening course. You know find that you cannot continue the course.
Write a letter in your tutor. Write a letter
-describe the situation
-explain why you cannot continue at this time
- say what action you would like to take
formal
Your office building doesn't have parking available.
Write a letter to the manager. In your letter:
Explain the problem
Suggest a solution
Say why parking will benefit all employees
formal
You have heard that a developer plans to build a shopping centre near your home.
write a letter to the council. In your letter
-say how you head about the plan
-explain how you feel about it
-ask for mor information about it
formal
Task 1
You should spend about 20 minutes on this task.
You live in a room in college which you share with another student.
However, there are many problems with this arrangement and you find it
very difficult to work.
Write a letter to the accommodation officer at the college. In the letter,
• describe the situation
• explain your problems and why it is difficult to work
• say what kind of accommodation you would prefer
Write at least 150 words.
You do NOT need to write any addresses.
formal
There are plans to build a new factory in parkland near where you live. Write a letter to the local council.
In your letter
give reasons why you are against the plans
explain why the parkland should stay
suggest what action the council should take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You are interested in attending a training course abroad but require financial support to do so. Write a letter to the education department requesting financial assistance.
In your letter
introduce yourself
describe the training course and how it would benefit your work
explain why you need financial assistance.
formal
You are living in a University residence, and you have a problem with the high levels of noise from a new campus restaurant which is open until midnight.
Write a letter to the governor of the University. In your letter,
• complain about the situation
• say why this is a problem
• and propose ways to reduce the noise
formal
You recently stayed at a hotel and found the service unsatisfactory. Write a letter to the hotel manager. In your letter:
Explain the problem with the service.
Describe how this affected your stay.
Suggest what you would like the hotel to do as compensation
formal
Work is being done on the street where you live. The noise is disturbing you.
Write a letter of complaint to your local council. In your letter:
-Introduce yourself.
-Explain what the problem is.
- Suggest solutions to the problem.
formal
Your local newspaper had an advertisement asking people to help with environmental projects in your area. Write a letter to the project manager to offer your help.
Describe a local environmental issue
Explain how you can help
Suggest how to avoid the problem in future
formal
You are not happy with the course you are doing at collage and would like to change to a different course.
Write a letter to the collage director requesting to change your course. You should include details about:
•what course are you doing now
•why you are not satisfied with that course
•what course you would like to change
formal
You stayed at a holiday resort recomended by your travel agent. Write a letter of complaint
formal
You forgot a bag at the gym and the gym is close for renovations.
Write a letter to the Gym officer and mention the belpw :
Introduce yourself
Description of the bag
Tell them to who you ant to give the bag to
formal
You have written an article for a magazine about the job that you do. Write a letter to your manager and ask for his/her comments regarding the article, which will be published in a famous magazine next month. In this letter, you should say Explain why you have written this article. Give a short description of what you have written. Specify what particular things you want him/her to comment on.
formal
You have just finished a language course provided by your company and want an- other. Write a letter to your manager. In your letter you should say: - why you liked the course - why you need more - and say where and when the course should take place
formal
Your local hospital has advertised for people to do unpaid work helping at the hospital. you would like to do some work at the hospital in your free time.
write a letter to the hospital. In your letter
- explain why you would like to do unpaid work at the hospital
-Say what type of unpaid work you would be able to do
- give details of when you would be available for this work
formal
Your workplace requires an interpreter to translate from one language to another during meetings. Write a letter to your manager.
In your letter
recommend someone to act as an interpreter;
explain why the person is qualified for that role;
say how the person can be contacted.
formal
You are an alumnus (alumna) of a Bluegill University, registered in a volunteer program to conduct informal interviews with prospective students. Recently, an interview has been assigned to you to have an interview.
Write a letter to the entrant. In your letter:
- state your reason for writing
- briefly describe the interview and inform the entrant of a possibility to cancel it
- propose a convenient time for an interview
formal
You have bought a washing machine. First you found that the machine did not work properly,and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter
:-state your reason for writing
Describe the problem
Ask the provider ro solve the problem.
formal
You have a full-time job and are also doing a part-time evening course. You know find that you cannot continue the course. Write the letter to the course tutor. In your letter:
-Describe your situation
-Explain why you cannot continue at this time
-Say what action you would like to do
formal
Ameuseum near your home is looking for perople to do parttime volantary work . your would like to do some voluntary work at museum.Write a letter to the museum director to apply for the voluntary work in your letter , explain why you wannt to so voluntary work and describe some skills and qualities you have that can be useful and details of when you would be available for work
formal
You work for an international company. You have seen an advertisement for a training course which will be useful for your job.
Write a letter to your manager, in your letter:
Describe the training course you want to do
Explain what the company could do to help you
Say how the course will be useful for your job
formal
You have recently landed in a foreign country on work visa and interested in seeking information guide about the place in and around the city.
Write a letter to the relocation assistance provider for seeing help and in your letter.
Write why you are writing the letter. what kind of information you want. how and when you can get requested information.
formal
You work in an office and have recently been experiencing a health problem. You think that the problem started because of the working conditions in the office. Write a letter to your manager. In your letter
Describe the health problem.
Explain why you think it was cause by conditions in the office.
Suggest what the manager should do to improve the working conditions in the office.
formal
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports center. In your letter:
describe what the problem with the changing rooms is
say what happened the last time you complained
explain what you want the manager to do.
formal
You recently bought a piece of sports equipment from an online store. When you first used the piece pf equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter :
describe the problem with the piece of sports equipment.
say what happened because of the problem.
explain what you would like the company to do.
Begin your letter as follows :
Dear Sir or Madam,
formal
You have decided to leave your current employer. Write a letter to the employer telling why you are leaving the job. In your letter –
explain why you have decided to leave the company.
tell your employer what you have decided to do after leaving the job.
formal
You should spend about 20 minutes on this task.
You are part of a group of musicians who meet on Tuesday and Friday evenings to practise in the community hall.
You have been told, however, that it is no longer possible for the group to use the hall.
Write a letter to the manager. In the letter:
* describe what the group does
* explain why the group is good for the community
* suggest alternative days and times for practice
You should write at least 150 words.
formal
You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,
Complain about the problem
Propose action for the store to take
Request confirmation that this is agreed
formal
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant’s manager. In your letter,
-Explain that you would like to apply for the job
-Give some details of any relevant experience that you have
-Specify the days and times that would suit you
formal
You recently bought an expensive electronic product from a store and found that the product does not work properly. Write a letter to store manager. In your letter,
Complain about the problem
Propose action for the store to take.
formal
Write a letter to the local authorities for requesting additional sport facilities for your age group in your area?
formal
There have been several complaints about the reception area where visitors to the company arrive. The manager has asked for suggestions on how the reception area could be improved
Please write a letter to our manager. In the letter
• Describe the complaints
• Say why the reception area is important
• Suggest how the reception area could be improved
formal
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back