formal
You need to borrow some money to pay for something you need for your work or studies. Write a letter to your bank to ask for a loan. In your letter
introduce yourself and ask for a loan
say why you need the money
explain how you plan to pay the money back
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You work for a small company. Your manager has asked you to arrange a party in a restaurant for everyone from your workplace. Write a letter to the owner of the restayrant, in the letter:
give the reason for the party and details of when you would like to go to the restaurant
describe what food the group will require
say how many people will attend and ask how much it will cost
formal
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at hotel.
Write a letter to the manager of the hotel. In your letter
•say where you think you left the paper
•explain why they are so important
•tell the mamager what you want him/her to do
formal
You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved
formal
You work for an international company, and would like to spend six months working in its head office in another country.
Write a letter to your manager. in your letter
-Explain why you want to work in company's head office for six months
-Say how your work could be done while you are away
- Ask for his/her help in arranging it
formal
On a recent holiday you lost a valueable item. Fortunately you have travel insurance to cover the cost of anything lost.
Write a lettr to the manager of your insurance company. In your letter
formal
You feel the evening programs on a local television station are uninteresting.
Write a letter to the manager of the television station. In your letter
* explain why you do not like the current programs
* describe what kind of programs you would like to see instead
* explain why these programs would be better
formal
You are working for a company. You need to take some time off work and want to adk your manager about this.
Write a letter to your manager. In your letter
• Explain why you want to take time off work
• Give details of the amount of time you need
• Suggest how your work could be covered while you are away
formal
On a recent holiday,you lost a valuable item.Fortunately,you have travel insurance to cover the cost of anything lost
Write a letter to the manager of your insurance company.In your letter;
1. describe the item you lost
2. explain how you lost it
3. tell the insurance company what you would like them to do
formal
You have just finished your master’s degree and need to leave your current part-time job to search for full-time employment.
Write a letter to your current employer. In your letter:
– explain why you will not be able to pursue a full-time job in his/her company
– say why you’ve enjoyed working for him/her
– tell him/her how much longer you will continue to work for him/her.
formal
Last week you bought a new laptop computer but it isn’t working properly. You are not satisfied with the level of service you have received from the company.
Write a letter to the company you bought the laptop from. In your letter
give details of what the problem is.
complain about the customer service you have received.
tell the company what action you want them to take.
formal
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
* say where you think you left the papers
* explain why they are so important
* tell the manager what you want him/her to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You are working for an international company. You have seen an advertisement for a
training course which will be useful for your work. Write a letter to your manager. In your
letter, you should:
· describe why you want to take the course
· explaining how it will be beneficial to the company
· tell who will be managing your work in your absence.
formal
You have been doing some voluntary work to help your local community. However, now you are unable to continue doing this work.
Write a letter to the manager of the organization where you have been working. In your letter:
•describe the work you have been doing
•explain why you can no longer do this work
•recommend another person who is interested in the work
formal
Last week, you celebrated your birthday with some friends in a restaurant. It was a great success and you and your friends enjoyed yourselves very much.
Write a letter to the restaurant. In your letter
mention the food and service
explain that you really enjoyed the atmosphere
suggest any improvements to make things better
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
formal
You want to appear for an interview to an another city by train. The train departed late form the station and you could not reach in time. Write a letter to the railway officer of your city. In your letter :
* When you travelled and why the train departed late
* What happened as a result
* How you feel about the problem
formal
The system used for rubbish/garbage collection in your local area is not working properly. This is causing problems for you and your neighbours.
Write a letter to the local council. In your letter
-describe how the rubbish collection system is not working properly
-explain how this is affecting you and your neighbours
-suggest what should be done about the problem
formal
The system used for rubbish/garbage collection in your local are is not working properly. This is causing problems you and your neighbours.
Write a letter to the local council. In your letter
•Describe how the rubbish collection system is not working properly
•Explain how this is affecting you and your neighbours
• Suggest what should be done about the problem
formal
You have just read an article in an international travel magazine which contained some information about your hoetown that is incorrect.
Write a letter to the editor of the magazine. In your leter
．correct the information in the article
．explain why it is important for the magazine to give correct information
．suggest what the magazine should do about this situation
formal
You work for an international company. You have seen an advertisemnt for a training course which will be useful for your job.
Write a letter to your manager. In your letter
. Describe the training course you want to do
. Explain what the company could do to help you
. Say how the course will be useful for your job
formal
You live near a public school. The school asked residents to help maintain the school building and playground. Write a letter to the principal.
Explain why would you like to help.
Tell them how you can help.
Let them know when you are available.
formal
You recently discovered that there are plans to construct a new block of flats in your local area.
Write a letter to the local authority. In your letter:
· explain how you know about the plans
· describe the negative effects this will have on your neighbourhood
· suggest a possible solution to the problem
formal
write a letterto local authorities by requesting additional sports facilities for your age group in your area.
formal
You have decided to leave your current job even though you enjoy it. Write a letter to inform your
manager of your decision.
In your letter:
tell the manager your decision and the reason
describe what you have learnt in your current job
ask the manager to write you a reference letter.
formal
Write a letter to the local council regarding the plan of replacement of a library with a supermarket;
You need to write the following:
• Where did you get this information?
• The disadvantages of having a supermarket instead of a library
• Importance of having a library
formal
Write a letter to the organizer of an annual festival that you attended last year. Include - Feedback about last year - An offer to volunteer - Questions about the festival
formal
You are a member of a sports club located in an old building. The manager asked you to suggest some improvements to the building.
Write a letter to your manager and say
Why the club is important to you?
What improvements should be made in the building and
How these changes would benefits the members?
formal
Write a letter to your manager asking for permission to give a presentation. In your letter:
describe what type of presentation you have in mind
what topics it would cover and how long it would take
who should participate in the presentation and where should it be conducted
You do NOT need to write any address.
formal
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to
cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
● describe the item you lost
● explain how you lost it
● tell the insurance company what you would like them to do.
Begin your letter as follows:
formal
You have just read an article in a national newspaper which claims that town centers in your country all look very similar to each other. you don't fully agree with this opinion.
Write a letter to the editor of the newspaper. In your letter
.Say which points in the article you agree with
.Explain ways in which your town center is different from most other town centers
.Offer to give guided tour of your twon to the writer of the articleI have recently
formal
You have just read an article in a national newspaper which claims that town centres in your country all look very similar to each other. You don't fully agree with this opinion
Write a letter to the editor of the newspaper. In your letter
say which points in the article you agree with
explain ways in which your Town Centre is different from most other towns centres offer to give a guided tour of your Town to the writer of the article
formal
You need to borrow some money to pay for something you need for your work or studies. Write a letter to your bank to ask for a loan. In your letter introduce yourself and ask for a loan say why you need the money explain how you plan to pay the money back
formal
You live with a roommate at university but you have trouble studying because of a problem related to your roommate. Write a letter to an administrator at your university and include:
•Who you are
•The problem
•What you suggest they do
formal
Your local hospital has advertised for people to do unpaid work helping at the hospital. You would like to do some work at the hospital in your free time.
Write a letter to the hospital. In your letter
• explain why you would like to do unpaid work at the hospital
• say what type of unpaid work you would be able to do
• give details of when you would be available for this work
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter,
-say about the holiday and where you stayed
-mention why you are unhappy about the hotel where you stayed
-say what yo would like the travel agency to do
formal
A museum near your home is looking for people to do part-time voluntary unpaid work. You would like to do some voluntary unpaid work at the museum.
Write a letter to the museum director to apply for the voluntary unpaid work.
In your letter
•Explain why you want to do voluntary unpaid work at the museum
•Describe some skills and qualities you have that would be useful
•Give details of when you would be available for work
formal
You live in a room in college which you share with another student. However, there are many problems with this arrangement and you find it very difficult to work.
Write a letter to the accommodation officer at the college. In the letter,
• explain your problems and why it is difficult to work
formal
There is a problem with the changing rooms in the sports centre
that you visit. You have complained several times but with no
success.
Write a letter to the manager of the sports centre. In your letter:
● Describe what the problem with the changing rooms is
● Say what happened the last time you complained
● Explain what you want the manager to do
formal
You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company. In your letter
say why you are writing and how you feel
explain what happened
tell them what you would like them to do
formal
ou would like to take a part-time course at the university, but don’t have the money to do it. Write a letter to an organization that supports students financially and asks for help. In your letter
– Describe your qualification and degree.
– Provide some details of the course.
– Explain how this course will help you in the future.
formal
You ordered a new credit card from the bank about 14 days ago and still have not received it. You are not happy about this. Write a letter to the bank. In your letter say: Why you are writing to them. Ask why you have waited so long for the new card Ask the bank manager what he will do about this matter.
formal
Your manager has asked you to arrange a programme for the first day at work of a new employee. You can only be there for the morning
Write a letter to your manager. In your letter
- Explain why you can only be there for the morning.
- say how you could help the new employee in the morning.
- suggest what the new employee could do in the afternoon.
formal
Your local council is considering closing a sports and leisure centre that it runs in order to save money . Write a letter to the local council . In your letter Guve details of how you and your friends or family use the centre . Explain why the sports and leisure centre is important for the local community . Describe the possible effects on local people if the centre closes.
formal
You are looking for a part time Job in a sports centre.write a letter to the manager of the sports centre.in your letter
Introduce yourself
Explain what experience and special skills you have
Tell him/her when you think you could start
formal
Topic 3. You paid for a holiday overseas, but the holiday was very disappointing. Write a letter to the travel company. In your letter
explain which holiday you went on
describe why the holiday was disappointing
tell the company what you want them to do
formal
You recently moved to a new city and are looking for a gym to join. Write a letter to the manager of a gym in your neighborhood.
In your letter:
Introduce yourself.
Say why you are interested in the gym.
Ask about the facilities available and membership options
formal
You recently did a short cookery course. The cookery school has asked for your feedback on this course.
Write a letter to the course director at the cookery school. In your letter,
describe what you enjoyed about the course
say how much cooking you've done since the course
suggest another cookery course you'd like the school to offe
formal
There have been some problems with the bus service, especially its reliability, in your area over the last two weeks.
Write a letter to the manager of the bus company. In your letter
a. Describe what the problems are
b. Explain how these problems are affecting you
c. Suggest what you would like the company to do
formal
You have just read an article in a national newspaper which claims that town centres in your country all look very similar to each other. You don’t fully agree with this opinion.
Write a letter to the editor of the newspaper. In your letter,
•say which points in the article you agree with
•explain ways in which your town centre is different from most other town centres
•offer to give a guided tour of your town to the writer of the article
formal
You have seen an advertisement for an evening course to study a foreign language.
Write a letter to the institution offering the course. In your letter,
-Ask for details of the course
-Ask if the course teachers are qualified native speakers
-Request that the institution sends you their brochure.
formal
You should spend about 20 minutes on this task. Write at least 150 words.
You were supposed to go on an interview in a few weeks, but you have since found out you cannot go on the date arranged.
Write a letter to the potential employer. In your letter
•Tell them why you need to move the interview time
•Ask to change the interview date
•Explain that you are still interested in being interviewed for the job
formal
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
formal
You should spend about 20 minutes on this task.
You recently made a journey by train. When you got on the train, you realised you had left a bag on the platform.
Write a letter to the station manager. In your letter:
• give details of where and when you left the bag
• describe the bag and its contents
• suggest how you could get the bag back
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
formal
You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.
Write to the airline and explain what happened. Describe your suitcase and tell them what was in it. Find out what they are going to do about it.
You should write at least 150 words.
You do NOT need to write any addresses.
formal
Dear Mr. Garg,
I am writing this to seek your permission to allow me to attend a conference on the subject of AI in Communication, which is going to be held on 5th December 2023 at the University conference hall.
The idea of the event is to make people understand about the future aspect of robots in the field of efficient marketing and communication. Additionally, the speaker is Mr Park, who has been working in the field of technology for the last 10 years.
Too many banners and advertisement around the city are promoting the event. As far as I am concerned I came to know about this from a local advertisement. To get a booking I called an organisation and he advised me to book space in advance.
As our company has recently started taking a serious move for digital marketing, I thought this type of event would be helpful for me to understand what type of changes have been occurring in marketing. That will be helpful for me to develop new strategies.
I would request you to allow me to be a participant in the conference and oblige that.
Yours faithfully,
Jaimini Patel.You recently saw an advertisement about a business conference that can be helpful for your work. Write a letter to your manager asking permission to attend the conference.
- What is the conference about?
- How did you know about the conference?
- Explain to him/her why it is important that you attend this conference.
You should write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear ......,
formal
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager. In the letter:
describe the situation
explain why you are dissatisfied
say what you want the manager to do Write at least 150 words.
formal
You were hurt in a minor accident in a supermarket and you wish to make a complaint.
Write a letter to the manager of the supermarket. In your letter:
give details about who you are
give details about the accident
suggest how the supermarket could prevent similar accidents.
formal
You should spend about 20 minutes on this task.
You and your family are planning to spend a weekend at a seaside hotel.
Write a letter to the hotel, making the arrangements. In your letter
tell them when you will be arriving and leaving
explain what type of rooms you would like, and ask how much the weekend will cost
ask about activities and places of interest near the hotel
You should write at least 150 words.
formal
You are going to spend three months doing work experience in an organization.
Write a letter to the manager of the organization where you are going to do work experience. In your letter:
•Thank the manager for the opportunity to do work experience,
•Explain what you hope to learn from the work experience,
•Ask some questions about the work experience you are going to do,
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You get 20 minutes to complete this task.
formal
A magazine wants to include contributions from its readers for an article called “ The book that influenced me most”
Write a letter to the editor of the magazine about the book that influenced you most.
In your letter
Describe what this book was about
Explain how this book influenced you
Say whether this book would be likely to influence other people.
formal
You want to book a hotel that one of your friends recommended to you for a family
holiday at the seaside.
Write a letter to the hotel manager to make arrangements. In your letter,
➡️explain what accommodation you require and when you want to stay
➡️ask what will be included in the price
➡️enquire about activities and places of interest near the hotel
formal
You live in an English speaking country and you want to do some voluntary, unpaid work in a developing country. Write a letter to a company called Cultural Expeditions, which organizes such trips. In your letter:
•Explain why you want to do the voluntary work.
•State what your skills and experience are.
•Indicate where you would like to volunteer and for how long.
Begin your letter as follows: Dear Sir / Madam
formal
Write a letter to local authorities by requesting additional sports facilities for your age group in your area.
*Mention about the current sport facilities available
*What kind of additional sports facilities should be introduced
*How the new sports facilities would be a help for the people in your age group
formal
You are living in a University residence, and you have a problem with the high levels of noise from a new campus restaurant which is open late at night. Write a letter to the governor of the
University. In your letter,
-Complain about the situation
-Say why this is a problem
-And propose ways to reduce the noise
formal
Write a letter to an editor of a newspaper about a mistake from a recent article. Include What the mistake was How they can correct it How to avoid this mistake in the future
formal
You have recently moved to a new neighbourhood and would like to join a sports centre there. You have found a private sports club.
Write a letter to the manager of the sports club. In your letter,
introduce yourself
say why are you interested in this sports club
ask some questions about the club, facilities, membership, costs etc.
formal
You recently did a short cookery course. The cookery school has asked for your
feedback in this course.
Write a letter to the course director at the cookery school. In your letter
• describe what you enjoyed about the course
• say how much cooking you’ve done since the course
• suggest another cookery course you’d like the school to offer
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You have heard that a developer plans to build a shopping center near your home.
Write a letter to the council. In your letter
• say how you heard about the plan
• explain how you feel about it
• ask for more information about it
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
Write a letter to a company asking for a refund for something
you bought from them online. In your letter include:
what you bought
what the problem is
why you want a refund
formal
You live in a room in college which shared with another student.However,there are many problems with this arrangement and you find it very difficult to work.
Write a letter to the accomodation officer at thee college
In this letter,
Describe your situation
Explain your problems and why it’s difficult to work
Say what kind of accomodation you would prefer.
formal
You are studying for a qualification, and would like some time off work to complete it. Write a letter to your manager. In your letter, ask for some tome off to complete a qualification, suggest what will you do later at work if you have time off,say how will the qualification helps your job or company.
formal
your local council is considering closing a sports and laser centre that it runs in order to save money. write a letter to the council:
- give details of have you and your friends or family use the centre
- explain why the sports and laser centre is important for the local community
- describe the possible effects on local people if the centre closes.
formal
You have a full time job and are also doing a part time evening course. You know find that you cannot continue the course.
Write a letter in your tutor. Write a letter
-describe the situation
-explain why you cannot continue at this time
- say what action you would like to take
formal
You normally go shopping in the area where you live. However, you think some of the facilities for shoppers could be improved. Write a letter to your local newspaper. In your letter:
say in general what you like about shopping in your area
say what is wrong with the facilities
suggest how they can be improved
formal
You and some friends ate a meal at restaurant to celebrate a special occasion , and you very pleased with the food and services . Write a letter to the restaurant manager .
formal
You recently broke your leg and your colleagues from work sent you get well cards and presents. Write a letter to them and say
Write a letter to your manager. In your letter
- Thanks them for supporting you
- Describe how you spend your time
- Explain about your recovery process
formal
you recently enrolled in a cookery course. The cookery school has asked for your feedback on this course.
Write a letter to the course head at the cookering school. In you letter
describe what you enjoyed about the course
say how much cooking you've done since the course
suggest another cookery course you'd like the school to offer
formal
you are going on a month trauning programme to the UK and know that the head of the course would like one of the participants to be the social event's organiser. Write a letter to the Training Organiser:
expressing your interest in yhe role
requesting more information about it
explain what experience you have
formal
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank's head office. In your letter:
explain why you are writing
express concern about the missing card
ask them what they intend to do
Begin your letter as follows: Dear ____,
You should write at least 150 words.
formal
You are studying for a qualification, and you would like some time off work to complete it.
Write a letter to your manager. In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
Say how the qualification helps your job or company.
formal
You are organising a local committee meeting. You would like a local MP to attend the meeting to contribute to a discussion about green areas in the community.
Write a letter of invitation to the MP's secretary, Mrs Shelton. In your letter
•introduce your committee
•say why you are having the meeting
•invite the MP to attend
Write about 150 words. You do not need to write addresses.
Begin your letter as follows:
Dear…
formal
You should spend about 20 minutes on this task. You have a full-time job and are also doing a part-time evening course. You now find that you cannot continue the course. Write a letter to the course tutor. In your letter, • describe the situation • explain why you cannot continue at this time • say what action you would like to take You should write at least 150 words. You do NOT need to write any addresses.
formal
You read in a newspaper that a company is going to renovate some school buildings in your local area that are in a poor condition. You would like to offeryour help. Write a letter to the charity paying for renovation. In your renovation
-explain why you want to help with the renovations.
-suggest what you can do to help
-say when are you available to start work.
formal
Writing an application letter to an organisation working with children to volunteer for a part-time job. Please say
- why do you want to work there?
- why are you suitable for this job?
- when will you be able to start?
formal
You have recently read a newspaper article about your school friend whom you did not hear about for a long time. Write a letter to the newspaper editor highlighting some article details. Ask for some information about your friend.
formal
You study at a college in the city centre. You use public transport to get to the college but the bus service you use has changed. Write a letter to the manager of the bus company. In the letter,
-Say who you are and the details of service you use
-Explain the problem with the bus service
-Suggest what you think the manager should do
formal
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action y ou want the manager to take
formal
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you.
In your letter, explain:
what are the changes
the problems you are facing
which parts of the service you would like to change
formal
ou have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter:
Describe the problem the new employee has caused
Explain how other employees about the new employee’s conduct
Say how you expect the HR manager to address the situation.
formal
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You do NOT need to write your own address.
formal
You would like to be work in a different city to be closer to your family. Write a letter to your employer to request a transfer to another office. In the letter:
- Explain why you would like to move
- Request that your employer place you in a specific city
- Request that it be completed by a certain date
Write at least 150 words. You do NOT need to write any addresses.
formal
You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone
formal
Your local public library wants to make improvements to their services and facilities. In order to get ideas from the public, they have asked library users to send them suggestions in writing.
Write a letter to the librarian. In your letter
-describe what you like about the library
- say what you don’t like
- make suggestions for improvements
formal
You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday.
Write a letter to the manager of the travel agency. In your letter,
say about the holiday and where you stayed
mention why you are unhappy about the hotel where you stayed
say what you would like the travel agency to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
Question:
Write a letter to a company asking for a refund for something you bought from them online. In your letter:
Describe the item you bought
Outline what the problem is
Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
formal
You recently did a short cookery course. The cookery school has asked for your feedback on this course.
Write a letter to the course director at the cookery school. In your letter,
⦁ describe what you enjoyed about the course
⦁ say how much cooking you've done since the course
⦁ suggest another cookery course you'd like the school to offer
formal
Your local council is considering a sports and leisure centre that it runs, in order to save money.
Write a letter to the local council
formal
You have just returned from a conference and want to give a presentation to your colleagues.Write a letter to your manager about this.Include
What the conference was about
your plans for the presentation
its impact on your company
formal
You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your letter:
give details of the purchase
explain the problem
explain why you need a replacement urgently
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam..........,
formal
You recently bought a jacket, but when you got home, you discovered it was damaged.
When you took it back to the store, you were told that the merchandise cannot be returned.
Write a letter to the store manager. In your letter:
Describe the problem with the jacket
Explain what happened and what happened when you tried to return it.
Say what you would like the manager to do.