I am writing to express my dissatisfaction with a recently purchased product from your store, as the laptop I bought last week has not functioned properly since the day I started using it. Although I had chosen this device after carefully reviewing its specifications, it has failed to meet even the most basic expectations. The main issue I encountered with the product began when I started using it, as it started overheating excessively even during simple tasks such as browsing and typing documents. Furthermore, while I attempted to restart the system several times, the problem persisted, which not only interrupted my work but also caused significant frustration. In an attempt to resolve the issue, I approached your store for assistance, but the staff member was unable to provide an immediate solution, and although I was advised to contact customer support, no effective help has been provided so far. This has been particularly inconvenient because I depend heavily on this device for ...