You should spend about 15 minutes on this task.
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter,
describe the complaints that have been made
say why the reception area is important
suggest how the reception area could be improved
Write at least 150 words.
Letter number 110
Write a complaint letter to a moving company, let them know that they have damaged some of your furniture, tell them you’re not happy about the service and suggest a solution.
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
Where you stayed
What the problems were
How they can fix your complaints
The graph below show the number of complaints made about noise to Environmental Health authorities in the city of Newtown between 1980 and 1996
The two pie charts illustrate the most frequent passenger complaints of two international airlines as well as their passengers' overall satisfaction. The airlines are One World Air and Blue Sky Airways.
You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer:
apologizing for the poor experience.
acknowledging the specific issues raised in the complaint.
explaining the steps you will take to address the problems and improve the restaurant's service.
Work is being done on the street where you live. The noise is disturbing you.
Write a letter of complaint to your local council. In your letter:
-Introduce yourself.
- Explain what the problem is.
- Suggest solutions to the problem.
The two pie charts show the top customer service issues and complaints for two different international airlines. One World Air and Blue Sky Airways are the carriers. Seven general categories can be used to classify the complaints: bad food quality, subpar customer service, pricey tickets, lost or delayed luggage, cancelled or delayed flights, not enough room on the aircraft, and others. The most frequent criticisms of both airlines are their pricey fares and cramped cabins.
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newton between 1980 and 1996.
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city ofNewtown between 1980 and 1996.
The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.
There have been several complaints about the reception area where visitors to your company arrive. Your mannager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter
- describe the complaints that have been made
- say why the reception area is important
- suggest how the reception area could be improved
The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant.
You have a neighbor who is often burning rubbish at their house. Write a complaint about it to the local council and say
– What is happening?
– How is your family harmed by that?
– What could be the solution, in your opinion?
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organiser of a company meeting. Write a latter white to the organiser of the meeting and include - details about the meeting –The problem you face - what should be done
Write a formal letter of complaint about holiday resort
A road near your home is damaged. Please write your town/city council to complain about it.
In your letter
tell them who you are and where you live;
explain the nature of your complaint;
say what you would like them to do about it.
There have been several complaints about the receiption area where visitors to your company arrive. Your manager has asked you to suggest how the receiption area could be improved.
Write a letter to your manager. In your letter
-Describe the complaints that have been made
-Say why the reception area is important
- Suggest how the receiption area could be improved
work is being done on the street where you live. the noise is distrurbing you. write a letter of complaint to your local coucil. in your letter:
- introduce yourself,
- explain what the problem is,
- suggest solutions to this issue.
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newtown between 1980 and 1996 The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newtown between 1980 and 1996
Write a letter of complaint to a store where you purchased a faulty new refrigerator. In your letter explain the following:
where and when you purchased the refrigerator
what is wrong with it
what action you would like the store to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ..........,
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
•Where you stayed
•What the problems were
•How they can fix your complaints
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter
-describe the complaints that have been made
- say why the reception area is important
- say why the reception area could be improved
You recently took a long-distance bus trip and were dissatisfied with the service. Write a letter of complaint to the bus company. In your letter:
Describe the specific problems you encountered
Explain how these problems affected your experience
Say what you would like the company to do to make up for the issues
Write at least 150 words. You do NOT need to write any addresses.
You bought a new HD television last week. At first it seemed to work perfectly but after a few hours a line appeared accross the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you devide to write to them. Write a letter of complaint to the shop. In your letter:
- give them the background information
- described the problem
- ask them to resolve the issue.
You have recently been in a sports centre and noticed some issues in the changing rooms. Write a letter of complaint to the manager of the centre and say
– What was the problem?
– Explain why it is bothering you.
– Suggest a possible solution.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
1.You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company. In your letter
osay why you are writing and how you feel
oexplain what happened
otell them what you would like them to do.
Write a complaint letter to a telephone company and let them know how their services failed to fulfill your expectations. In your letter you should • introduce yourself • mention what the main problem is • and say what you want them to do.
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
●Where you stayed
●What the problem were
●How they can fix your complaintd
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organiser of a company meeting. Write a letter to the organiser of the meeting and include
•Details about the meeting
•The problem you face
•What should be done
You recently purchased an item of furniture that was faulty. You telephoned the shop about the problem[s] and were asked to put your complaint in writing.
Write a letter to the shop. In your letter
• explain what the problem[s) is/are
• explain if anything was done to improve the situation
• say what you would like the shop to do.
The table below the results of a survey on workplace complaints in Germany in 2001. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009. Summarize the information by selecting and reporting the main features making comparisons where relevant.
You went to the local hospital's Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and while you were waiting. You were constantly ignored by the other staff. Write a complaint about it
You are the manager of a restaurant that has received a letter of complaint about
poor service from a member of your staff. Write a letter of apology to the person
who has complained.
In your letter,
– say how sorry you are that the person has had a poor experience
– explain what action has been taken against the staff member
– offer a free meal for four people at the restaurant as a gesture of goodwill
You were hurt in a minor accident in a supermarket and you wish to make a complaint.
Write a letter to the manager of the supermarket. In your letter:
give details about who you are
give details about the accident
suggest how the supermarket could prevent similar accidents.
Now it is complaint at they have difficulties getting enough sleep. What problems can lack of slip causes. What can be the solutions about lack of sleep
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir / Madam,
IS It necessary For companies to set up customer service ? What’s the extend that you agree or disagree that coustomer complaints will improve product or services ?
You have just come back from a long bus trip. You were unhappy with the service. Write a letter of complaint to the bus company
stating your reason for writing the letter
describing why you are unhappy
making suggestions for improvement.
You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved
You recently went shopping at a department store and you were disrespected by one of the employees .
Write a complaint letter to the sales manager of the department store.
In your letter you should
Let him know about the rude behaviour of the clerk
Clearly state how it happened
And tell the manager about the bad behavioir
You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved
You should spend about 20 minutes on this task.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
-Give details of your stay
-What were the high & low points of the hotel
-What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.
Work is being done on the street where you live. The noise is disturbing you. Write a letter of complaint to your local council. In your letter:
• Introduce yourself
• Explain what the problems is
• Suggest solutions to the problem
You do not need to write any addresses
Write a complaint letter to the airline manager regarding the behaviour of one of staff members on your. flight .In your letter
Give full details of your flight
Say what the problem with the staff member was
What would you like the manager to do regarding this matter
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organizer of a company meeting. Write a letter to the organizer of the meeting and include:
-Details about the meeting
-The problem you face
-What should be done