The charts and table below show the percentage of customers choosing different kinds of websites when shopping online and the percentage of customers shopping online for different reasons in two countries in 2012
You have recently experienced irregularities with one of your bank accounts.
You requested help from customer service, but have not received any response yet.
Write a complain letter to the bank manager. In your letter:
• Explain what the issue was
• Provide the date of request and how it was done
• Ask for a solution to your request.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: •Mention when and where you subscribed to the service •Describe your dissatisfaction with the meal quality and presentation •Request specific actions to address your disappointment
The table below gives information on customer spending on different items in five different countries in 2002. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of good s. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for the customer, shop staff and company as a whole?
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
introduce yourself
explain the problem
and state what action you would like from the company
You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone
The two pie charts show the top customer service issues and complaints for two different international airlines. One World Air and Blue Sky Airways are the carriers. Seven general categories can be used to classify the complaints: bad food quality, subpar customer service, pricey tickets, lost or delayed luggage, cancelled or delayed flights, not enough room on the aircraft, and others. The most frequent criticisms of both airlines are their pricey fares and cramped cabins.
You bought a TV a week ago but when you got home you discovered it didn't work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
-introduce yourself;
-explain the problem;
-and state what action you would like from the company.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
We live in a world in which we are constantly exposed to advertising. To what extent do you advertisement influence our choices as a customer and what effect does it have on our lifestyle? discuss the issue and give your opinion give reason for your answer with examples.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
A cafe near your home put some chairs and tables on the pavement for customers. This creates a problem for you.Write a letter to the manager of the cafe to complain about this matter. In your letter,
-Describe the problem
-Explain how it affects you
-Say what you will do if this matter is not resolved
In recent years, many small local shops have closed because customers prefer going to large shopping centers or malls to do their shopping. Is this a positive or negative development?
You recently bought a laptop computer. A few days later the laptop stopped working. When you took it back to the shop, they refused to deal with the problem.
Write a letter to the customer service department at the company’s head office including the following information:
the problem with the laptop
what exactly happened when you returned to the shop
what you would like the customer service department to do and any other relevant information.
Today's food travels thousands of miles before it reaches customers. Why is this? is this a positive or negative trend?
Some people feel that manufacturers and supermarket have the responsibility to reduce the amount of psckacking of goods others augur that customer should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
The pie charts portray the level of visitor satisfaction about customer services was recorded in a survey at the Parkway Hotel in 2005 and 2010.
The charts below give information on a bus company's services between 1999 and 2003, including the target and actual percentage of buses that arrived on time, and the number of customer complaints.
Many people say that companies should give importance to their employees, whereas others say that they should give importance to customers. Discuss both and opine.
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
Some people think that supermarkets and manufacturers should reduce the amount of packaging materials. Others believe that it is the customer's responsibility to avoid buying with too much packaging. Discuss both ideas and give your opinion
You bought a TV a week ago but when you got home it did not work properly. You calledcustomer service to report the problem but you have not yet received any help. Write a letter to the company.
You are a customer at a restaurant and recently had a very
disappointing experience. Write a letter to the restaurant manager. In your letter:
Explain what happened.
Describe why you were not satisfied.
Suggest what the restaurant should do to improve.
In recent years, many small local shops have closed because customers travel to large shopping centres or mall to do their shopping. Is this a positive or negative development?
In recent years, many small local shops have closed because customers travel to large shopping centres or malls to do thier shopping. Is this a positive or a negative development?
Today’s fresh food like vegetables or fruits travels thousands of miles from the rural areas or farms before it reaches customers in cities or urban areas. Why is this? Is this a positive or negative trend?
Some people think that employee performance is a good way to measure productivity and efficiency. Others think that the number of customers shows the potential of a healthy company. Discuss both views and giveyour opinion
You recently purchased an internet service for your house but youre not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter :
Describe what is wrong with the service
Explain why you are not happy with the company's response
Say what action do you want the manager to take.
Write at least 150 words.
The Charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer:
apologizing for the poor experience.
acknowledging the specific issues raised in the complaint.
explaining the steps you will take to address the problems and improve the restaurant's service.
Artificial Intelligence (AI) is becoming increasingly prevalent in our daily lives, from self-driving cars to automated customer service. While some people see AI as a great advancement, others worry about its impact on society. Discuss the advantages and disadvantages of AI
We live in a world in which we are constantly exposed to advertising. To what extent do advertisement influence our choices as a customer and what effect does it have on our lifestyle? Discuss the issue and give your opinion, give reasons for your answer with examples.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goids with a lot of packaging. Discuss both views and give your opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You recently purchased a piece of furniture online from a well-known company. However, when arrived, it was damaged and did not match the description provided on the website. Write a letter to the customer service manager of the company. In your letter:
- Explain what you ordered and what was wrong with it
- Describe the inconvinience this has caused
State what you would like the company to do
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
the chart shows the results of a survey lookimg at which factors were important to 1,000 customers of a major travel agency in the UK when choosing a holiday destination in July 2016.
In recent years, many small local shops have closed because band customers travel to large shopping centre or malls to do their shopping. Is this a positive or a negative development?
You recently purchased an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter:
Describe what is wrong with the service
Explain why you are not happy with the company’s response
Say what action you want the manager to take
Some people feel that manufacturers and supermarkets are responsible for reducing the packaging of goods. At the same time, others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
Food travels thousands of miles from producers to customers. Some people think that it would be better for the environment and economy if people only ate the local food produced by farmers. Advantages and disadvantages.
You bought a TV a week ago but when you're got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
▪️introduce yourself
▪️explain the problem
▪️and state what action you would like from the company
Nowadays, marketers have left no stone unturned to entice customers. Certain fast food companies and restaurants now tie up with schools to endorse their products. Do you think this is a positive or a negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You have just come back from a holiday overseas. When you arrived back, you discovered that the airline had lost your suitcase.
Write to the Customer Relations department of the airline. In the letter,
explain the situation
describe the suitcase and its contents
say what you want the airline to do
Write at least 150 words.
You do NOT need to write any addresses.
You work in a shop and have noticed that many customers complain that the shop closes too early. You think that the shop should stay open until later.
Write a letter to the shop manager, in your letter
1. Describe the complaints that have been made
2. Explain why it is important that the shop should stay open until later
3. suggest how the opening hours should be changed
Write at least 150 words. You do not need to write any addresses.
Begin your letter as follows: Dear_________________,
Some people feel tha manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging.Discuss bothe views and give your opinions.
In recent years, many small local shops have closed because customers travel to large shopping center or mall to do their shopping. Is this a positive or a negative development?
Many people say that companies should give importance to their employees, whereas others say that they should give importance to customers. discus both view and give your opinion.