Some people think that employee performance is a good way to measure productivity and efficiency. Others think that the number of customers shows the potential of a healthy company. Discuss both views and give your opinion.
You bought a TV a week ago but when you got home you discovered it ddi not work properly. You called customer servise to report the problem but you have not yet received any help.
Write a letter to thr company and in you letter:
■ introdunce yourself
■ explain the problem
■ and state what action you
would likefrom teh company
Some people feel that manufacturers and supermarkets have the ability to reduce the amount of packaging of goods.Other argue that customer should avoid buying goods with a lot of packaging.Discuss both views and give your opinion.
You recently purchased a piece of furniture online from a well-known company. However, when arrived, it was damaged and did not match the description provided on the website. Write a letter to the customer service manager of the company. In your letter:
- Explain what you ordered and what was wrong with it
- Describe the inconvinience this has caused
State what you would like the company to do
Some people feel that manufacturers and have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some shops are open 24hous a day, 7 days a week. Do you think it is a good thing for the customers, the shop staff and the company as a whole?
In recent years, many small local shops have closed because customers travel to large shopping centres or malls to do thier shopping. Is this a positive or a negative development?
Artificial Intelligence (AI) is becoming increasingly prevalent in our daily lives, from self-driving cars to automated customer service. While some people see AI as a great advancement, others worry about its impact on society. Discuss the advantages and disadvantages of AI
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
Is it necessary for companies to set up a customer services ? What's the extent that you agree or disagree that customer complaints will improve product or service?
You recently purchased a product online, but when it arrived, it was damaged or not working properly.
Write a letter to the customer service department of the company. In your letter:
•Explain what product you bought and when
•Describe the problems with the product
•Say what action you would like the company to take
The diagram illustrates the process of making milk and dairy products. Overall, there are 8 stages in the process, starting with cows grazing in the fields and culminating with ready goods being delivered to supermakets and shops. In the first 4 stages, cows graze on the grass, after which they are taken to a milking machine to be milked twice a day. Following this, the milk is left in refrigeration storage. In the next step, the milk is delivered to Dairy in milk tankers on a daily basis. In the last 4 stages, once the milk is delivered to Dairy, it is subsequently put through a pasteurisation process. It is then turned into various dairy products such as cheese, cream, and butter. Finally, as soon as milk and dairy products are packaged, they are sent out to supermarkets and shops where they are displayed to be purchased by customers.
Some people think visitors to others countries should initiate local customers and behaviors. Some people disagree; they think the host country should welcome cultural differences. Discuss the two views and give your opinion.
Some people feel supermarkets and manufacturers have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion
The charts and table below show the percentage of customers choosing different kinds of websites when shopping online and the percentage of customers shopping online for different reasons in two countries in 2012. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
You are a customer at a restaurant and recently had a very
disappointing experience. Write a letter to the restaurant manager. In your letter:
Explain what happened.
Describe why you were not satisfied.
Suggest what the restaurant should do to improve.
You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packagingof goods.Others argue that customers should avoid buying goods with a lot of packaging.Discuss both views and give your opinion.
Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
Today’s food travels thousands of miles before it reaches customers. Why is this? Is this a positive or negative trend? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The line graph shows the number of customers in four restaurants between 1990 and 2015. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people feel tha manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging.Discuss bothe views and give your opinions.
You have recently opened up a shop in your area and as an advertisement campaign. You would like to send a letter to all potential customers.
Introduce your shop
Introduce your services
And offer a special discount for the new customers.
Write your letter in an appropriate style and format in 150 words on your answer sheet.
The chart below shows the average money spentper customer on various types ofequipment in a Canadian sports store.
You recently went to a restaurant and were very disappointed in the level of customer service. . Your email should include the following things: • Describe your situation • Complain about the service • Suggest solutions to improve
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
*introduce yourself
*explain the problem
*and state what action you would like from the company: Dear Sir or Madam,
The chart shows the average money spent per customer on various types of equipment in a Canadian sports store.
the chart shows the results of a survey lookimg at which factors were important to 1,000 customers of a major travel agency in the UK when choosing a holiday destination in July 2016.
The bar graph illustrates the frequency of eating at fast food restaurants amongst Americans between 2003 and 2013. Overall, most Americans eat at those restaurants between once a week to twice a month. Looking in closer detail at the chart, it can be observed that just over 30 % of people in the USA used to eat fast food once a week whilst 30% used to eat fast food once or twice a week. A minority of people never consumed fast food neither consumed it daily .In 2006, a slight increase in the frequency of once a week can be noticed. At the same time, the percentage of several times a week consumers growth moving from around 16% to exactly 20%; as well as the feature of once or twice a month . Furthermore, there were still a few people, approximately 3%, who were daily fast-food customers. Finally, in 2013, about 33% of people used to eat fast food once or twice a month and still a tiny portion of individuals used to purchase fast food every day or never.
In recent years, many small shop have closed because customer travel to large shopping malls. is this a positive or negative development.
The charts below give information on a bus company's services between 1999 and 2003, including the target and actual percentage of buses that arrived on time, and the number of customer complaints.
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color.
Write a letter to the customer service department. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
Part 2 In recent years, many small local shops have closed because customers travel to large shopping centers or mall to do their shopping. is it a positive or a negative development?
In recent years, many small local shops have closed because customer travel to large shoping malls to do their shoping. is this a positive or negative development.
Today, the high sales of popular customer goods reflect the power of adversting and not the real need of society in which they are slod. To what extent do you agree or disagree?
Some people think that employee performance is a good way to measure productivity and efficiency. Others think that the number of customers shows the potential of a healthy company. Discuss both views and giveyour opinion
Some people feel that manufacturer and supermarket have the responsibility to reduce the amount of packaging of goods.others argue that customers should avoid buying goods with a lot of packaging Discuss both views and give your opinion
Many people say that companies should give importance to their employees, whereas others say that they should give importance to customers. discus both view and give your opinion.
Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: •Describe the item you bought •Outline what the problem is •Explain why you want a refund You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
The table below gives information on customer spending on different items in five different countries in 2002.
You saw an advertisement for a job opening as a customer service representative at a local company. Write a letter to the hiring manager expressing your interest in the position. In your letter, include:
Your relevant experience and skills
Why you are interested in this job
Your availability for an interview
In recent years, many small local shops have closed because customers travel to large shopping center to do their shopping. Is this a positive or a negative development? write an essay
Some people feel that manufacturers and supermarket have the responsibility to reduce the amount of psckacking of goods others augur that customer should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
• Introduce yourself
• Explain the problem
• And state what action you would like from the company
Dear Sir or Madam
I am writing in order to complain about the TV that I bought from your company.
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
introduce yourself
explain the problem
and state what action you would like from the company
You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer:
apologizing for the poor experience.
acknowledging the specific issues raised in the complaint.
explaining the steps you will take to address the problems and improve the restaurant's service.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently bought a product online, but when it arrived, it was not as described. Write a letter to the customer service team. In your lette
ou bought a TV a week ago but when you got home you discovered it did not work properly .You called customer service to report the problem, but you have not yet received any help.
Write a letter to the company and in your letter:
•introduce yourself
•explain the problem
•and state what action you would like from the company.