You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from, and in your email:
oGive details of the purchase
oDescribe the problem
oExplain why you need a replacement urgently
Your manager asked you to work at the reception desk while the receptionist is getting lunch. This involves answering telephones and helping clients who come in. However, you are unable to help out because you have other work. Write an email to your manager including: Apologize. Explain why you don’t have time to help out. Suggest a way to solve the problem.
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
•explain the problems you have had in contacting the company, and explain your dissatisfaction
•describe the problems with the car
• tell the manager what you want him to do
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
U recently attended short course at college and left an electronic device behind in the classroom. Write an email to the course administrator. In your letter
1-Give details of the course u attended and explain what happened.
2-Describe the device and where u left it
3- Tell the course administrator what would u like him to do
Your English-spaekng fiend who lives in your town has asked for your advice about learning a new sport. Write an email to your firend. In your email recommmend a new sport that would be suitable for your friend to learn Explainn how your friend could learn this sport Suggest that you both learn this sport together
You should spend about 20 minutes on this task.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
•explain the situation
•complain about the bad service
•ask for immediate delivery of your order or your money back
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have bougt some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from.
In your email give detalis of the purchase
describe the problem
explain why you need a replacement urgently
YOU HAVE TO RECIEVE THIS EMAIL FROM WHO YOU WENT TO COLLEGE WITH. Do you know it will be five years since we finished college ? i think we should contact our friends and arrange to meet again.Have you got any ideas about what we could do to celebrat e and when? write and tell me jan write an email to jan : suggest a good way to celebrate with your old college friends explain when would be the best time for the celebrate offer to help organise the celebrate
Your friend has asked for your help to find a music teacher for their child. You know someone who can teach their child music. Write an email to your friend. In your email, explain why he/she is suitable explain his/her background related to music and teaching music explain how they can get in touch
In the last 20 years, there have been significant developments in the field of information (IT) , for example the worldwide web and communication by email. However , future developments in IT are likely to have More negative effects than positive? To what extent do you agree with this view.
Writing Task 1
you have bought some clothing onllne and are not s atisfied with
your purchase.
Write a letter to the company that you bought the clothing from. In
your email
-> give details of the purchase - Red dotted dress ,medium size , maxi dress
-> describe the problem - got small size , which is tight to my waist and short to length
-> explain why you need a replacement urgently - I need dress as a gift ,birthday coming soon
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
modetn forms of communication such as email and messaging have reduced the amount of time people seeing their friends. this has had a negative effect on theire social hives. to what etent do you agree or disagree?
Write an email to the mall manager in about 150-200 words. Your email should do the following things: •Describe the problem you are having with the mall’s parking. •Explain what you and your family have to do in order to visit the shopping mall now. •Provide some suggestions for how the mall manager can solve this problem.
Write email to your English-speaking friend who lives in your town has asked for your advice about learning a new sport. Write an email to your friend. In your emaily * recommend a new sport that would be suitable for your friend to learn explain how your friend could learn this sport suggest that you both learn this sport together
Some governments today seek to monitor the general public’s electronic communications (in the form of phone calls, texts, and emails) saying that this reduces crimes. Many people oppose this, however, saying that it erodes individual freedoms. Discuss the aspects of this debate and give your conclusion to the discussion.
Modern forms of communications such as email and messaging have reduced the amount of time people spend seeing their friends. This has a negative effect on their social lives. To what extent to do agree or disagree”
A construction project has recently begun near your home. There are loud noises coming from the construction site all day. In the last few days, the workers have been working until midnight. You are having trouble sleeping with the loud noise, and you have to wake up at 6:00 a.m. for work. Write an email to your local government and do the following things: • Tell them where you live. • Explain what the problem is. • Ask them to limit the time in which the workers can operate heavy machinery.
An English-speaking friend of yours has written to you to ask you how your studies are going. Write an email to this friend. In your email, tell your friend how you are preparing for the exam tell him/her how you feel about it tell him your expectations
Write an email to the mall manager in about 150-200 words. Your email should do the following things:• Describe the problem you are having with the mall's parking * Explain what you and your family have to do in order to visit the shopping mall now. * Provide some suggestions for how the mall manager can solve this problem.
Face to face communication is better than other types of communication, such as letters, email, or telephone calls. Do you agree or disagree ?
You have got one week break from your office and you want to go on a trip with your uncle as you both like adventurous activities. Write an emaill to your uncle to ask to go on a trip with you. Write an email to your uncle in about 150-200 words. Your email should do the following things: : What you can do thore Where and when you want to go * Why do you want to go with your uncle only
Writing task 1 general training -You have bought some clothing online and are not satisfied with your purchase
Write letter to the company that you bought the clothing from.In your email
-give details of the purchase
Describe the problem
-explain why you need a replacement urgently
you have bought some clothing onllne and are not s atisfied with
your purchase.
Write a letter to the company that you bought the clothing from. In
your email
You are living in a city in a foreign country, and a friend from your home country is soon coming to
visit you for several days. Write an email to your friend,
asking him or her to bring some things from home which you need
saying why you need them
making arrangements to meet
Begin your letter ‘Dear --------’
Do not write any addresse
Describe the last time you received an important letter or email. You should say: who the letter or email was from when you received it what it was about and explain how it made you feel.
An English-speaking friend wants to spend two weeks in your country and has written you an email asking for information and advice. Write a letter to your friend.
In your letter:
• offer to find a place to stay
• give advice on what to do
• give information about the weather and the clothes to bring
You live in Ho Chi Minh city. You just took a trip to Ha Long Bay with an English friend named Daisy. You received an email from her after she returned to London. Read part of her email below. Write a reply to Daisy. In your email, you have to tell her that you really like the photos and the time you got together, describe a problem you had at the airport to her and suggest the time and place for the next trip. You should write at least 120 words.
Some people think that because of email, social media and telephones communication among people is less personal now than it used to be. To what extent to you agree or dis agree?
Your friend has been offered a place on a course at the university where you studied. He/She would like your advice about finding a place to live. Write an email to your friend. In your email, describe where you lived when you were a student at the universityrecommend the best way for him/her to look for accommodationwarn him/her of mistakes students make when choosing accommodation
your English speaking friend who lives in your town has asked for you advice about learning a new sport Write an email your friend recommend in new sport would be for you friend to learn Explain how your friend could learn this sport Suggest that you both learn this sport togeter
Your friend has been offered a place on a course at the university where you studied. HelShe would like your advice about finding a place to live. Write an email to your friend. In your email • describe where you lived when you were a student at the university • recommend the best way for him/her to look for accommodation • wam him/her of mistakes students make when choosing accommodation
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Your friend has been offered a place on a course at the university where you studied. He/She would like your advice about finding a place to live. Write an email to your friend. In your email, -describe where you lived when you were a student at the university -recommend the best way for him/her to look for accommodation -warn him/her of mistakes students make when choosing accommodation
You are working for a company. You need to take some time off work and want to ask your manager about this.
Write a letter to your manager. In your letter
● explain why you want to take time off work
● give details of the amount of time you need (2 weeks)
● suggest how your work could be covered while you are away. (2 other software dev are in context, i am available for emails or calls if needed)
Begin your letter as follows:
Dear
Many people send and receive emails in business and in their personal life. Do the advantages of using the email outweigh the disadvantages?
You have seen an advertisement from a couple who lives in Australia, for someone to teach their two children your language for a year
Write a letter to the couple. In your letter
1)Explain why you think you would be suitable for the job
2)Say what else you could do for the family
3)Give your reasons for wanting the job
Write at least 150 words.
You do NOT need to write any addresses
Begin your letter as follows
Dear ………………….,
I am writing this letter after seeing your advertesment on the newspaper, that you are looking a teacher to teach hindi.
As you know my native language is hindi which i am very fluent. During my collage days my secound language was hindi. which will help me to teach your childrens from the very base of the language. Even i was doing workshop in rural schools as my social service project which is a additional and i accured a skill of teaching.
As I am doing my PGDM in social service it will be a plus for me to be with children which can help me alot in future. After i moved to australia i was not communicating in hindi however this process will help me to be with still in touch with my native language.
I can be a babysitter to for the kids when guys are busy with work have basic cooking skills and clean the house also.
hope this email find you with the qualifications you are looking for.
Regards,
Write an email to the manager of a local conference hall in about 150-200 words. Your email should do the following things: Describe the details of the meeting, including the dates and times. Explain what kind of facilities will be required in the hall. Inquire about the cost and availability of the conference hall.
Modern forms of communication such as email and messaging have reduced the amount of time people spend seeing their friends. This has a negative effect on their social lives. To what extent do you agree or disagree?
Your sister has been in the hosptial for a week .During this time, you have noticed the meals they are providing for her are very poor qulity . write an email to the hosptial manager and include the following things.
Face-to-face communication is better than other types of communication such as letters,emails, or telephone calls. How far you agree or disagree with this statement?
You went to your friend Jay’s house yesterday and you left your bag there. Write an email to Jay. Say: what colour the bag is what is inside the bag where in the house you left it. Write your email in 25 words or more.
have recently joined a well-reputed company. In your office, the cafeteria is not cleaned properly. The cutlery available is usually unclean and most of the food on sale is stale Write an email to the human resources department in about 150-200 words. Your email should do the following things: State what problem you face when you visit the cafeteria. Complain about the inability of the cafeteria staff to address the problem. Describe how you want the issue to be addressed.
Your friend has been a place on a course at the university where you studied.he/she would like your advice about finding a place to live. Write an email to your friend.in your email Describe where you lived when you where a student at the university Recommend the best way for him/her to look for accomodation Warn him/her of mistakes students make when choosing accomodation.
Today Advertisement me 1 message No attachment 1:55 AM No Subject These days, there is a widespread argument on the issue of whether large companies should provide sports and community facilities to the local people. While some still hold to the conservative view, I strongly argue that it is expected from large companies to establish sports and community facilities for the local people. The reasons for this are as follows. First of all, it is vitally important that large companies attempt to compensate for the harm they have brought to the local populations’ lives. Although such companies as Ferray factory have generated higher employment opportunities for the local residents, their ecological damages and disruptive impacts on residents’ daily lives like air pollution, noise pollution and heavy traffic are undeniable. In order to alleviate applied drawbacks, building sports gyms, health clinics and schools could be compensating. It is, therefore, necessary for large companies to pay adequate attention to the locals' tranquillity. Yet, perhaps the strongest argument in favour of this issue is the tremendous merits that would return to benefit those companies. Of course, investing in such facilities would impose an economic burden on large companies, nonetheless, this approach would increase convenience and enjoyment for their employees as well, resulting in efficiency growth at work. For instance, having provided such facilities for locals by Google company resulted in a peaceful life as well as an increase in the workers' innovation and problem-solving skills. Additionally, this would be associated with skilled workforces in the future. So, rather than considering building facilities for the public redundant, fulfilling these methods is advisable in the long term. By way of conclusion, I once again reaffirm my position that dedicating funds to providing facilities for local people is justified. Furthermore, warning the chief executive of the consequences of both implementing and ignoring this policy would encourage them to inv me 1 message No attachment 1:18 AM No Subject The graphs below show the percentage of graduates that got full-time jobs after graduating from a university in Australia, and the average salary of both these types of graduates, from 2004 to 2012. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. A glance at the line graph provided compares the rate of full-time recruitment among Math graduates and other graduates from an Australian university, while, the table illustrates their salaries during th me 1 message No attachment 1:17 AM No Subject All large companies should provide sports and community facilities to the local community. To what extent do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience. Give reasons for your answer and include any relevant examples from own knowledge or experience. These days, there is a widespread argument on the issue of whether large companies should provide sports and community facilities to the local people. While some still hold to the conservative view, I strongly argue that it is expected from large companies to establish sports and community facilities to the local people. The reasons for this are as follows. First of all, it is vitally important that large companies attempt to compensate for the harms they have brought to the local populations’ lives. Although such companies have generated higher employment opportunities for the local residents, their ecological damages and disruptive impacts on residents’ daily lives are undeniable. A salient example of this is air pollution, noise pollution and heavy traffic that local individuals have to tolerate. In order to alleviate applied drawbacks, building sports gyms, health clinics and schools could be compensating. It is, therefore, necessary for large companies to pay adequate attention to the locals' tranquility. Yet, perhaps the strongest argument in favour of this issue are the tremendous merits that would return to benefit those companies. Of course, investing on such facilities would impose economic burden to large companies, however, this approach would increase convenience and enjoyment for their employees as well, resulting in the efficiency growth at work. For instance, having provided such facilities for locals by Google company resulted in a peaceful life as well as an increase in the workers innovation and problem-solving skills. Additionally, this would be associated with skilled work forces in the future. So Yesterday Deel Immigration 1 message No attachment Nov 26 Essential Immigration Tips for a Stress-Free Holiday Discover essential travel tips, potential U.S. visa changes, and exciting updates like Kyrgyzstan's new digital nomad status. View in browser Hello Golchin, As the holiday season approaches, we're here to help you navigate the latest in immigration and travel. This month's newsletter is packed with essential tips for international travel, insights into potential U.S. visa changes, and exciting updates like Kyrgyzstan's new digital nomad status. Plus, join our webinars to stay ahead in global mobility. New t Monday scholarshipdb.net 1 message No attachment Nov 25 10 new job/jobs on site scholarshipdb.net scholarshipdb.net Hello [email protected] There are 10 new positions matching your search criteria Project manager, 18 Nov 2024 PhD position: Engineering advanced heart-on-chip devices (f/m/d), 20 Nov 2024 Postdoctoral researcher in shared mobility , 22 Nov 2024 Postdoctoral Research Associate, 22 Nov 2024 Faculty Instructor Research - Full-Time, 23 Nov 2024 Postdoctoral position: Developing a human lymphoid organ-on-chip to evaluate candidate mRNA vaccines, 22 Nov 2024 Veterinary Hospital Supervis Sunday آکادمی سنجش از دور 1 message No attachment Nov 24 🌏🌏تخفیف بزرگ روز GIS دوره های جدید جی آی اس🌏 view_in_browser دوره های آنلاین آموزش های جامع آموزش های کاربردی آموزش رایگان سلام خدمت همه متخصصین به لحظه های پایانی تخفیف GIS Day رسیدیم و تخفیف 42 درصدی برای همه آموزش ها و دوره ها برای اعمال تخفیف از کد زیر استفاده کنید کد تخفیف 42 درصدی فقط تا یکشنبه = gisday ورود به بخش Last week Mahdi Modarres 1 message Message has attachments Nov 23 یادگیری آیلتس با چاشنی تند تخفیف 🔔زنگ پر تخفیف بلک فرایدی ⏰ از شنبه ۳ آذر تا جمعه ۹ آذر 💰تخفیف ۷۰٪ دوره های آیلتس ⚠ فقط برای ۷۰ نفر اول در سایت www.ieltsmodarres.com Mahdi Modarres 1 message Message has attachments Nov 23 یادگیری آیلتس با چاشنی تند تخفیف 🔔زنگ پر تخفیف بلک فرایدی ⏰ از شنبه ۳ آذر تا جمعه ۹ آذر 💰تخفیف ۷۰٪ دوره های آیلتس ⚠ فقط برای ۷۰ نفر اول در سایت www.ieltsmodarres.com IELTS Tehran 1 message No attachment Nov 23 Are you really ready for your CD IELTS exam? داوطلب گرامی Golchin Azizinaybin، از اینکه ثبت نام آزمون آیلتس خود را در موسسه آیلتس تهران انجام دادید از شما سپاسگزاریم. تقریبا تمامی مواردی که به نمره قبولی آیلتس نیاز دارند، دارای مراحل متعددی هستند که دریافت نمره آیلتس فقط یکی از آنهاست. از این رو هدف تیم کمک و همیاری با داوطلبان به منظور me 1 message No attachment Nov 22 No Subject The graph below shows the number of films produced by five countries in three years. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. A glance at the graph provided compares the number of movies produced by five nations in 2007, 2008 and 2009. In general, compared to other nations, A and B countries made the highest cooperation in producing a higher number of movies. It is evident from the information supplied that the bigest film producer was nation A which published 90 movies in both 2007 and 2008, and a slightly lower 80 ones a year later. Yet, by far the most significant change to take place during this oeriod was the increased produced movies by nation B from 50 movies in 2007 and 2008 to 70 movies in 2009. In stark contrast, however, the other countrirs played the least role in producing movies. Having produced less than 20 movies in the all three years, nation A experienced an upward trend in this field, while nation D and E virtually saw a stable trend. Advertisement me 1 message No attachment Nov 22 No Subject People believe that they should be able to keep all the money they earn and should not pay tax to the state. To what extent do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from own knowledge or experience. The past 50 years have seen a dramatic increase in striks and complaints against paying tax to the state. While some argue that it is their civil right to save all their income without fraction fot tax, in this essay, I intend to argue that it i آکادمی سنجش از دور 1 message No attachment Nov 22 🔰جشنواره روز جی آی اس آموزش های خود را در روز GIS تهیه کنید🌏 view_in_browser دوره های آنلاین آموزش های جامع آموزش های کاربردی آموزش رایگان سلام خدمت همه متخصصین بالاخره به GIS Day رسیدیم و تخفیف 42 درصدی برای همه آموزش ها و دوره ها برای اعمال تخفیف از کد زیر استفاده کنید کد تخفیف 42 درصدی فقط تا ظهر شنبه = gisday ورود به بخ [email protected] 1 message No attachment Nov 22 New jobs posted from careers.pacificorp.com You are receiving this email because you joined the PacifiCorp Talent Community on 6/14/23. You will receive these messages every 7 day(s). Your Job Agent (Environmental Analyst (Mid/Sr), Portland, OR (Remote work available) #110492, Portland OR US) matched the following jobs at careers.pacificorp.com. ((Click to modify)) Environmental Analyst (Mid, Sr.), Portland, OR #112739 - PORTLAND, OR, US, 97232 Systems & Development Analyst 1/2/3 or Senior (Portland, OR) #111393 - PORTLAND, OR, US, 97232 Systems & De me 1 message No attachment Nov 22 No Subject The diagram below shows the process by which bricks are manufactured for the building industry. Summarise the information by selecting and reporting the main features and make comparisons where relevant. Given is a figure illustrating the detailed process of brick production which entails 5 stages. In general, it is an environmentally unfriendly process due to the huge amount of natural resources consumption and ecological damages. First, the raw material for brick manufacturing which is a type of sticky earth named clay is excavated by diggers. Having passed them through a metal grid into a roller machine separates useless big pieces of stones. The acquired substances then, blended with sand and water and poured in mould or a bigger container which demand wire to cut them into standard size of brick. Yet, the gained bricks are smooth and should be dried in an oven for 24 to 48 hours. Finally, they are transferred into the first kiln of moderate temperature and then the second kiln with 870 to 1300 centigrade in cooling chamber for 48 to 72 hours. Afterwards, they are ready to be packed and delivered. me 1 message No attachment Nov 22 No Subject Some people believe music plays an important role in society, while others think it is only a form of entertainment for individuals. Discuss both views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience. These days, there is a widespread disagreement on the issue of whether music have a positive impact on humans’ lives or is just a tool for entertaining. While some contend that it has just entertaining consumption, in this essay, Penn State World Campus 1 message No attachment Nov 21 We celebrate you this season A look inside the life of an online learner. As we prepare to close the books on another year, we want to take this opportunity to thank you for considering Penn State as a partner in online learning. One of the best parts of the season is catching up with friends and family. Over the holidays, many of our students find themselves answering questions about online learning and their Penn State World Campus experience. We made a quick video for our students, covering some of the most common questions they may Penn State World Campus 1 message No attachment Nov 20 Meet your Penn State leadership We are always available to help our lifelong learners. Golchin, We're excited about your interest in Penn State World Campus and wanted to give you a sense of our commitment to student success, starting at the top. Our leadership consists of administrators with strong educational backgrounds and a dedication to ensuring students have the resources and support they need to succeed. Our faculty and department heads have deep expertise in their fields combined with a passion for supporting adult learners. Our Indeed 1 message No attachment Nov 20 Jada Staffing Inc. is hiring for GIS Specialist. 9 more GIS jobs in United States. Apply now at Lumen, Enviva, and GAI Consultants INC 10 new GIS jobs in United States These job ads match your saved job alert ¹ GIS Specialist Jada Staffing Inc. Remote $52.50 - $65.00 an hour Easily apply Demonstrate experience with GIS and web server setup and configuration, ensuring reliable integration of LACPS with web-based mapping and reporting tools.6 days ago Geographic information specialist - USC/GC Candid8 Remote $55 - $60 an hour Easily apply Manage GIS data and develop GIS-based solutions to me 1 message No attachment Nov 20 No Subject The past 50 years have seen a dramatic increase in downloading books and music from the internet. Despite the undeniable economic harm that copyrighted books and music have brought to their producers' lives, I intend to argue that the overall benefits of this are numerous. The reasons for this are as follows. First of all, it is an irrefutable fact that the availability of books and music on the Internet for free would result in a significant decline in the number of published ones in the future. Downloadin (No Subject) me To golchin azizi 1:18 AM Nov 27 at 1:18 AM The graphs below show the percentage of graduates that got full-time jobs after graduating from a university in Australia, and the average salary of both these types of graduates, from 2004 to 2012. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. A glance at the line graph provided compares the rate of full-time recruitment among Math graduates and other graduates from an Australian university, while, the table illustrates their salaries during the period from 2004 to 2012. In general, it seems that math graduates not only were more successful in finding full-time jobs but earned more than other graduates. It is evident from the information supplied that the rate of full-time employment for math graduates was higher than graduates of other majors, experiencing a steady trend between 75% and 80%. However, it fluctuated considerably for other graduates. From 65% in 2004, it peaked at 82% in 2006, before dropping to less than 60% in 2012. Interestingly, Math graduates earned more than other graduates. Although their salaries were the same at $41000 in 2004 and $43000 in 2006, after 2008 the gap between them increased. Having earned $50000 in 2008, math graduates’ income reached $56000 in 2012. Meanwhile other graduates experienced a marginal growth in their income which was $45000 in 2008 and $51000 in 2012. You live in a small city. A local internet service provider is planning to launch 5G technology in your area. Company is conducting a survey to know public opinion. Write an email to the person in charge and your email should do the following things Option A: Company should launch 5G for better communication Service. Option B: Introduction of 5G means more expensive internet services.
An English-speaking friend wants to spend two weeks in your country and has written you an email asking for information and advice. Write a letter to your friend.
You have bought some clothing online and are not satisfied with your purchase.
Write a letter to the company that you bought the clothing from. In your email
-Give detail of the purchase
-Describe the problem
-Explain why you need a replacement urgently.
Write an email to the librarian in about 150–200 words. Your email should do the following things: Describe what you were trying to find. Explain why you needed the book and how you tried to find it. Suggest what the library can do to help you find the information you need.
Due to low revenue in 6 months, your company is going to change its policy, especially the deduction of lunch allowance that makes you not happy. Write an email to the Human Resources Department: saying you do not agree with this change explaining why the employees deserve to receive former policy stating your suggestions how to help your company overcome the difficulty of finance Try to write a minimum of 50 words
You recently stayed at a hotel and had a problem there. Write an email to the manager and describe how the receptionist helped to fix the problem quickly. Include the following in your letter:
* Describe the Problem
* How did the receptionist help you?
* Suggest some solution regarding this problem.