The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
•State what problem you had with the purchased item.
•Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
Finding job satisfaction is considered to be very luxury in developing countries. Why do you think that is? Do you think job satisfaction is important?
The graph below shows the Satisfaction rating of the staff in four colleges from 1991 to 2002. Write a report for a university lecturer describing the information shown below.
the table and pie chart shows the percntage of people before and after refurbishment and the satisfaction rate
Write a letter to show dissatisfaction for cleanliness in the gym club
When a person spends most of his or her time working a job with little job satisfaction, their life loses meaning. To what extent do you agree or disagree?
Student satisfaction-percentage of respondents rating aspect as 'very good' The table below shows the results of a survey of first-year students taking varlous courses at a particular university. It shows how many of the students considered various aspects of their course 'very good'.
you recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
•explain the problems you have had in contacting the company, and explain your dissatisfaction
•describe the problems with the car
•tell the manager what you want him to do
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Finding job satisfaction( job pleasure, career satisfaction) is considered to be a luxury in many developing countries. Why do you think that is? Do you think job satisfaction is important? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently travelled by train on a long journey and you experienced various problems. Write a
letter to the train company’s head office.
In your letter,
– give the details of your journey, including the date, time and where you sat
– explain the problems that happened and express your dissatisfaction
You recently stayed at a hotel and were dissatisfied with the service you received. Write a letter to the hotel manager, explaining the situation and expressing your dissatisfaction. In your letter, you should:
• Describe the problem and the details of your stay.
• Explain how it affected your experience.
• Suggest possible solutions or actions that you would like the manager to take.
Write at least 150 words.
The line graph shows the level of satisfaction with healthcare system in four countries from 1991 to 2007
The pie chart below give information about the satisfaction levels of customers of a cafe in January and then in August in the same year. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Assignment 2
It has been suggested by some people that employees should be remunerated on the extent of their input and output. In my opinion, I totally agree that people should be paid on how much they produce and sell because that will increase their level of diligence and productivity.
To start with, most of the 21st century youths wants free money and wants to be rich without working for it. But, if there is a realisation that the money will be earned based on the amount of goods and services being produced, people will be more diligent and work hard. In addition, there will also be an increase in the productivity of the employer. This is because more production will bring more sales and more sales will bring more profit to the company.
Furthermore, there will be a sense of fulfillment and satisfaction on the part of the workers because they are working for their pay. Moreso, it will teach the workers to be prudent in their spending because the money was earned under their sweat. In fact, more people will be encouraged to save for the rainy days. For example, there was a research done by the youth empowerment scheme which relates to being paid as you work and about 75% of the workers were in support of getting paid based on the work done.
In conclusion, the best way to motivate people and encourage diligence is to pay them based on how much they produce and sell.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. State what problems you had with the food you ordered. Complain about the service. Describe how you want the restaurant to resolve the problem to your satisfaction.
You have bought a toy online. On delivery, you found that it has some issues. Write a letter to the manager of the toy company and express your dissatisfaction. In your letter:
Give details of the toy you have purchased.
Tell them why you think the toy is faulty.
What do you want the comapny to do about that.
Universities and colleges are now offering qualifactions through distance learning from the internet rather than teachers in the classroom. Do you think the advantages of this development outweigh the disadvantages?
You recently travelled by train on a long journey and you experienced various
problems. Write a letter to the train company’s head office.
In your letter,
give the details of your journey, including the date, time and where you sat
explain the problems that happened and express your dissatisfaction
ask about what action will be taken to improve the servic
The bar chart shows the level of life satisfaction and income in America.
Some people think that job satisfaction is more important than job security, while some people think that they cannot always expect job satisfaction, a permanent job is more important. Discuss both views and give your own opinion.
Big salary is much more important than job satsatisfaction .Do you agree or disagree? Provide relevant examples if necessary .
The line graph shows the level of satisfaction with health care system in four countries from 1991 to 2007
(SOFIA) The government is looking to demolish an old historic building in the City Centre. Write a letter to them expressing your dissatisfaction with this plan. In your letter
– Say why the building is important
– Suggest solutions to preserve the building
– Explain the benefits of keeping the building to the city and its residents.
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
•explain the problems you have had in contacting the company, and explain your dissatisfaction
•describe the problems with the car
• tell the manager what you want him to do
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
The pie charts portray the level of visitor satisfaction about customer services was recorded in a survey at the Parkway Hotel in 2005 and 2010.
Most people in the world need to work in order to lead a decent life or even just to survive. Many workers are motivated by money: if the job pays well, they are willing to do it. However, some people are not concerned with the size of their pay packet: they simply enjoy their job and choose to do it whether they earn a high salary or not. What is more important – salary or job satisfaction? Discuss and give reasons for your answer.
Big salary is much more important than job satisfaction. ife Do you agree or disagree? Provide relevant examples if necessary.
A big salary is much more important than job satisfaction. Do you agree or disagree? GIve reason for your answer and include any relevant examples from your own knowledge or experience. Write atleast 250 words
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: Mention when and where you subscribed to the service Describe your dissatisfaction with the meal quality and presentation Request specific actions to address your disappointmen
You recently visited a new restaurant in your neighborhood, but you were not satisfied with the service.
Write a letter to the restaurant manager. In your letter:
Describe the situation that led to your dissatisfaction.
Explain how you felt about the service you received.
Suggest what you would like the restaurant to do to improve their service.
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
• State what problem you had with the purchased item.
• Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
Write a letter to a travel agent expressing your dissatisfaction with their facilities due to a
problem you had on a holiday.
Some people argue that job satisfaction is more important than a high salary. To what extent do you agree or disagree with the given statement?
You have bought an electronic equipment and within 2 days , problem started occuring.
Write a letter to the Shopkeeper about your dissatisfaction with the product & services. Ask him to find proper solution for the problem.
You recently stayed at a hotel and had a great experience. Write a letter to the hotel manager to express your satisfaction. In your letter:
Describe your stay
Mention the helpful staff or special service
Say what you’ll recommend to others
The most crucial factor of a person ‘s life is his or her time at the workplace and life becomes meaningless when there is no job satisfaction. To what extent do you agree or disagree?
Job satisfaction is more important than high wages. Do you agree or disagree ?
people spend most of there time at work in their adult life, so work satiffaction seems to be important. on what factor it depend. to what extent expectation of work satifscation is justified.
You recently ordered an expensive item from a mail order catalogue after you saw it being advertised at a discounted price in the press.
The company withdrew the offer after you made the order and charged you at the full price. Write a letter to the company outlining your dissatisfaction with the way you have been treated and the action you want them to take.
The chart and table below show customer satisfaction levels in the US with the airlines and aspects of air travel in 1999, 2000 and 2007.
Many people work for money while others say that there are more important aspects of job satisfaction. When choosing a job money is the most significant consideration. To what extent do you agree or disagree with this opinion? Give reasons for your answer and include any relevant examples from your own knowledge or experience
The chart below shows the level of satisfaction of health care system in four countries in three years. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
Most people in the world need to work in order to lead a decent life or even just to survive. Many workers are motivated by money: if the job pays well, they are willing to do it. However, some people are not concerned with the size of their pay packet: they simply enjoy their job and choose to do it whether they earn a high salary or not. What is more important – salary or job satisfaction? Discuss and give reasons for your answer.
Some people argue that job satisfaction is more important than job security, while others believe that they cannot always expect job satisfaction, and a permanent job is more important. Discuss both these views and give your own opinionSome people argue that job satisfaction is more important than job security, while others believe that they cannot always expect job satisfaction, and a permanent job is more important. Discuss both these views and give your own opinion?
Write a letter to show dissatisfaction after recieving bad customer service in a gym club.
Big salary is much important than job satisfaction. Do you agree or disagree? Provide relevant examples if necessary. Answer: It is often argued that it is more advantageous to do a job with high wage, even if it does not appeal to you at all. I completely disagree with the statement and I think that growth in job and challenging roles are more important than higher compensation.
You recently ordered some books online. However, you have not received them as yet. This has created a lot of inconvenience for you, especially as you are doing some research for which you need the books immediately.
Write a letter to the authority in-charge to convey your dissatisfaction about the delay. In the letter,
● describe the situation
● explain why you are dissatisfied
● say what you want him/her to do
What factors contribute to job satisfaction? How realistic is the expectation of job satisfaction for all workers? Give reasons for your answer and give any relevant example or experience you have to support your answer.