You recently bought a piece of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken.
Write a letter to the manager in your letter.
Describe the problem with the equipment.
Explain what happened when you called the shop.
say what you would like the manger to do
Some people think that it is a good thing for senior manager to have much higher salaries than other workers in a company. To what extent do you agree or disagree?
In recent years cosmetic surgery is talk of the town some people said it's a good development while others opose it. What is your opinion
You enjoyed a holiday organized by a tour company. Write a letter to the manager and praise the tour guide who accompanied you on the journey. In your letter
– Give the details of your holiday
– Explain what the tour guide did that was special and helpful
– Suggest how the manager may reward the tour guide.
You recently attended a seminar at a local community center and noticed some issues with the facilities. Write a letter to the manager of the community center to express your concerns. In your letter:
Describe the issues you observed.
Explain how they affected your experience.
Suggest what could be done to resolve the problems.
The chart below shows the number of passengers arriving at a train station per hour across a day, and also the average price of their tickets.
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit card statemen
You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter
. say how sorry you are that the person has had a poor experience
. explain what action has been taken against the staff member
. offer a free meal for four people at the restaurant as a gesture of goodwill
You have lost your credit card Write a letter to the manager of your bank In the letter explain how you lost the card ask the manger to cancel the old card and to issue you a replacement
You have noticed a problem in a public park near your home. You decide to write to the park manager about this problem.
- say how often you visit the park
- describe the problem that you have noticed
- suggest a possible solution to this problem
You do not need to write any addresses
Begin your letter as follows
In some areas of the US , a curfew is imposed in which tennagers are not allowed to be out of doors after a prtaicular time at night unless they are accompained by an adult. What is your opinion about this?
You were hurt in a minor accident inside a supermarket, and you wish to complain to the supermarket.
Write a letter to the manager of the supermarket. In your letter
-say who you are
-give details about the accident
-suggest how the supermarket could prevent similar accidents
the bar chart shows the hours per week that teenagers spend doaing certacin activities
Nowadays, older people whoo need employment have to compete with younger people. What problem does this cause, and what are the solution?
several languages are in danger of extinct because they are spoken by very small number of people. some people say tgat governments should spend public money on saving these languages, while others believe taht would be a waste of money. Discuss both these views and give your opinion.
An increasing number of people are choosing to have cosmetic surgery in order to improve their appearance. Why are more people choosing to have operations to change the way they look? Do you think this is a positive or negative developmen
You have recently bought a product after seeing a company’s advertisement. You then discovered that the purchased product did not match the description of the advertisement.
Write a letter to the manager of that company. In your letter;
• describe the product you bought
• state the description the advertisement gave of the product
• say what you want the company to do to make it up to you
Some people think that the best way to reduce crime is to give longer prison sentences. Others believe there are better alternatives to reduce crime. Discuss both views and give your own opinion
some people say that organisations are more successful when managers and workers communicate well with each other. Other people say that there are more important factors that make organisations successful. Discuss both views and give your own opinion.
Nowadays people can use computers to talk, learn and communicate without leaving home. There is a danger that it will cause more isolation and a lack of communication among people. To what extent do you agree or disagree with this statement?
one of the consequences of improved medical care is that people are living longer and life expectancy is increasing. Do you think advantages outweigh disadvantages?
The world of work is forever changing at a fast pace. Working conditions today are not the same as before and people no longer rely on taking one job for life. Discuss the possible causes for these changes and give your suggestions for how people should prepare themselves for work in the future
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
• State what problem you had with the purchased item.
• Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
Some people believe that there are many dangers associated with teenage use of cell phones because of the potential for bullying or abuse. Others say that cell phones have greatly improved teenagers’ lives. Evaluate these two viewpoints and give your opinion.
Band 5 In many countries woman no longer feel the need to get married. Some people believe that this is because women are able to earn their own income and therefore do not require financial security that marriage can bring. To what extend do you agree?
In many countries, people are now living longer than ever before. Some people say an ageing population creates problems for government. Other people think there are benefits if society has more elderly people. To what extend do the advantages of having en ageng population outweigh the disadvantages.
In many countries, people are now living longer than ever before.Some people say anageing population creates problemsfor governments.Other people think there are benefits if society has more elderly people. To what extent do the advantages of having an ageing population outweigh the disadvantages?
You recently visited the zoological park and had an uncanny experience , as the man died by falling in the tiger enclosure. You were not able to do anything at that point, but wanted to show your concern for the safety of the visitors. Write an email to director of Zoological park in about 150-200 words. Your email should do the following. 1)Give a description of the incident 2)Complain about the short fencing 3)Show your concern for the safety of the visitors.
Robots can free people from difficult and dangerous work. However, some people are worried about the possible dangers robots may create. Discuss the benefits of using robots and the possible dangers from it.
The table shows the underground services used by the passengers in millios in six cities including total distance coveres in kilometers
SOME PEOPLE BELIEVE THAT IT IS VALUABLE FOR SOCIETY TO EXPERIMENT WITH BACTERIA AND VIRUSES WHILE OTHERS FEEL THIS IS DANGEROUS AND SHOULD NOT BE DONE. DISCUSS BOTH VIEWS AND GIVE YOUR OPINION.
Robots can free people from difficult and dangerous work. However, some people are worried about the possible dangers robots may create. Discuss the benefits of using robots and the possible dangers from it.
You are working for an international company. You have seen an advertisement for a
training course which will be useful for your work. Write a letter to your manager. In your
letter, you should:
· describe why you want to take the course
· explaining how it will be beneficial to the company
· tell who will be managing your work in your absence.
The table shows the passenger and aircraft movements for last year at Singapore Changi Airport. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You and your family visit the local shopping mall every week. However, it has become more and more difficult to find a parking spot recently. You would like to let the shopping mall manager know about this problem. Your email should do the following things: Describe the problem you are having with the mall’s parking. Explain what you and your family have to do in order to visit the shopping mall now. Provide some suggestions for how the mall manager can solve this problem.
The graph below shows information about the kinds of food that teenagers in Australia enjoyed eating.
The charts below show the average percentages in typical meals of three types of nutrients, all of which may be unhealthy if eaten too much. Summaries the information by selecting and reporting the main features, and make comparisons where relevant. In many countries, people are now living longer than ever before. Some people say an ageing population creates problems for governments. Other people think there are benefits if society has more elderly people.
Some people think that the best way to reduce crime is to give longer prison sentences. Others, however, believe there are better alternative ways of reducing crime. Discuss bot views and give your opinion.
You recently organised an all- day meeting for your company, which took place in a local hotel, in their feedback, participants said they liked the hotel but were not happy with the food served for lunch
Write a letter to the manager, in your letter,
Say what the participants liked about the hotel
Explain why the were unhappy about the food
Suggest what the manager should do to improve the food in the future
In the future all cars, buses and truks will be driverless. The only people travelling inside these will be passengers. Do you think the advantages of driverless vehicles outweigh the disadvantages?
Write a formal letter to your manager requesting funding for a professional training course. Explain what the course is about, why it would benefit the company, and how much money you need.
The graph below shows the amount of money spent on books in Germany, France, Italy and Austria between 1995 and 2005.The graph below shows the amount of money spent on books in Germany, France, Italy and Austria between 1995 and 2005.
Helping each other, exchanging services with neighbors, has always existed. Today, with the Internet, mutual aid networks are developing in neighborhoods to offer various local services (large or small DIY, babysitting, cleaning, walking or pet-sitting, moving, lending objects: e.g. tools, kitchen appliances, etc.) What do you think of this exchange system? Would you be willing to ask or provide a service to strangers living in your neighborhood via the Internet?
Some people say that advertising is extremely successful at persuading us to buy things. Other people think that advertising is so sommon that we no longer pay attention to it. Discuss both these views and give your opinion.
It is expected in the near future that there will be a higher proportion of old people compared to younger population in some countries. What are the advantages and disadvantages of this?
Some people say that advertising is extremely successful at persuading us to buy things. Other s think that advertising is so common that we no longer pay attention to it. Discuss both views and give your own oipinion.
You recently organised an all-day meeting for your company, which took
place in a local hotel. In their feedback, participants at the meeting said that
they liked the hotel, but they were unhappy about the food that was served
for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the manage should clo to improve the foocl in future
You were absent from an important event held by the company you work for.
Write a letter to your manager. In your letter:
· Apologize for your absence and explain the reasoning
· Explain why you had to be at the other event
· Explain what you will do to catch up
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Mr. Brannagan
In the future all cars, trucks and buses will be driverless.The only people traveling inside these vehicles will be passengers.Do you think the advantages of driverless vehicles outweigh the disadvantages?
Some people believe that the experience children have before the go to school will have a greatest effect on their future life. Other argue that experience gained when they are teenagers have a bigger influence. Discuss both views and give your opinions.