Write a letter of complaint to a company outlining a problem
you had while visiting one of their stores. In your letter include:
what the problem was
why this problem has upset you
what you want to happen as a result of your letter
Last month you had a holiday overseas where you stayed with some friends. They have
just sent you some photos of your holiday.
Write a letter to your friend. In your letter
● thank them for the photos and for the holiday
● explain why you didn’t write earlier
● invite them to come and stay with you
Fresh water has always been a limited resources in some part of the world today, however, growing world wide demand had made this a global problem. What are the causes of the increase demand and what measures can government and individuals take to respond to this problem.
You were absent from an important event held by the company you work for.
Write a letter to your manager. In your letter:
Apologize for your absence and explain the reasoning
Explain why you had to be at the other event
Explain what you will do to catch up
You do NOT need to write any addresses.
Most people believe that social networking sites (such as Facebook) have had a huge negative impact on both individuals and society. To what extent do you ageee?
Human activity has had a negative impact on plants and environment around the world. Some people think that this cannot be changed, while others believe actions can be taken to bring out a change. Discuss both views and give your opinion.
You have recently had an unsatisfactory experience with the customer service of an online company.
Write a letter to the company's customer service department. In your letter
• describe the problem you faced while using their service
• explain how this issue has impacted you
• request appropriate actions to resolve the problem
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a complaint to a manager of furniture company regarding the purchase you made and the problems you had when delivery arrived. You should describe: - •Things that you bought, - •The broken items in the furniture, - •What do you want the manager to do.
Some people argue that space explonation has had more to do with national pride than international effort. To what extent to you agree with this? How do you think space explonation will change in the future?
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week aga but the camera has still not been repaired.
Write a letter to the company
In your letter
■introduce yourself
■explain the situation
■say what action you would like the company to take
You play a team sport with some friends. Last week a member of the team had an accident and wasn't able to play with you at the weekend. You decide to write to him in hospital, telling him about the match
A year ago, you lent your favourite book to a friend who you thought would enjoy it. Unfortunately, your friend has forgotten to return it. The book has sentimental value to you as it had been presented by your grandmother. Write a letter to your friend. In the letter:
ask how he or she is doing
remind him / her about the book
explain why you need it back
+ TABLE CHILDREN The chart and table below show the average number of children born to one woman and the average age of women when they had their first child in two countries between 1920 and 2019.
You should spend about 20 minutes on this task.
You have had a problem with your next-door neighbour. You have not been able to speak to your neighbour about this.
Write a letter to this neighbour. In your letter
• Explain the problem
• Suggest a solution
• Say what action you will take if the situation does not improve
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear....,
The bar chart illustrates the percentage of businesses in the UK who had a social media presence from 2012 to 2016. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The line graph shows the number of video game discs that were bought in four months in 2014 from 4 different game stores, and the pie chart shows the percentage of games that had highest sales over this time.
Some people argue that space exploration has had more to do with national pride than international effort. To what extent do you agree with this? How do you think space exploration will change in the future?
Human activity has had adverse effects on plants and animals. Some people think that it's too late to solve this issue, while others believe that necessary steps should be taken to overcome this problem. Discuss both views and give your opinion.
you recently had a problem when buying a ticket at a train station.
Write a letter to the manager of the train station. In you lette
- describe the problem you had when buying a ticket.
- say how this affected you.
- suggest what the manager can do about this prroblem.
you do not need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Last month you had a holiday overseas where you stayed with a friend. He/She has just sent you some photos of your holiday. Write a letter to your friend. In your letter
● thank him/her for the photos and for the holiday
● explain why you didn’t write earlier
● invite them to come and stay with you
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
●say where you think you left the papers
●explain why they are so important
●tell the manager what you want him/her to do
Many claims that the fast-food industry had a negative effect on the environment, eating habits, and families. To what extend do you agree or disagree?
The graph below shows the proportion of Australians who had eaten ethnic cuisines from other countries from 1985 to 2010.
You had a birthday party and you were playing loud music. Your neighbour complained. Write a letter of apology explaining that it was a special occasion and that it won't happen again.
You travelled to another city on business last week, and there was a problem with your hotel room.
Write to the hotel manager. In your letter…
•Tell the manager about the problems you had
•Explain to them how you feel about what happened
•Let them know what actions you would like them to take.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Last month you had a holiday overseas where you stayed with some friends. They have just sent you some photos of your holiday.
Write a letter to your friends. In your letter:
thank them for the photos and for the holiday
explain why you didn’t write earlier
invite them to come and stay with you
Write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows: Dear __________
GENERAL TRAINING ONLY
You should spend about 20 minutes on this task.
You and your classmate just received a poor grade on a major school project. One reason for your grade was that your classmate’s family member got very ill. Your classmate was distracted and didn’t contribute as much as was expected.
Write a letter to your professor. In your letter
- Explain why you had to do most of the
work
- Describe how the illness of your
partner’s family member affected the
project
- Say what you hope your professor will
do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Professor Miller,
Giving detailed descriptions of crimes in newspapers and on television can have had bad consequences, so information of this kind in the media should be restricted. To what extent do you agree or disagree?
The chart presents the number of international students enrolled in four major Australian universities from 2010 to 2020. Key Details: University of Sydney: Had 25,000 international students in 2010, rising steadily to 50,000 in 2020. University of Melbourne: Started at 20,000 in 2010, with moderate growth to 35,000 in 2020. University of Queensland: Enrolled 15,000 students in 2010 but had only slight growth to 18,000 in 2020. Australian National University (ANU): Had the lowest number of international students, increasing from 10,000 to 15,000 over the
The charts give information about the percentage of men and women who had driving licences in one European country in various years. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
You recently borrowed an item of clothing from a friend. While you had this item, it was damaged.
Write a letter to your friend. In your letter you should:
• apologise for damaging the item of clothing
• explain how it became damaged
• say what you will do to fix the problem
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
You have bought a washing machine. First you found that the machine did not work properly, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter: - State your reason for writing, - Describe the problems, - Ask the provider to solve the problem
Government of many countries had to impose a lockdown to control the Coronavirus pandemic. What were the advantages and disadvantages of this lockdown? Give examples from your own experience
You had something delivered to your home. You now realise the person who delivered it damaged something in your home while they were delivering the item. Write a letter to the manager of the delivery company. In your letter:
• give details of the delivery
• describe what was damaged
• say what you would like the manager to do
you recently bought an item of clothing from a shop. you discovered that it had a fault and returned it to the shop for replacement or refund. however, the assistant told you that this was against the store policy.
write a letter to the store manager
explain the problems you have had
ask for a refund or exchange on the item
Last Tuesday you flew from New York to Paris. When you arrived home, you discovered that you had left your cabin bag on the plane. Write a letter to the airline. In your letter, you should explain:
• where and when you lost your bag
• what your bag looks like
• what its contents were
Begin your letter as follows: Dear Sir / Madam
You should write at least 150 words. You should spend about 20 minutes on this task.
Human activity has had a negative effect on ecosystems, animals and plants across the world. Some people believe this cannot be changed while others feel that we can still take action to protect living things and the environment. Discuss both sides and give your own opinion.
You play a team sport with some friends. Last week a member of the team had an accident and wasn't able to play with you at the weekend. You decide to write to him in hospital, telling him about the match. Write a letter to your friend. In your letter,
• tell him which team won
• describe the conditions on the day
• say how you felt about the match
Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear .........,
Some people argue that space exploration has had more to do with national pride than international effort. To what extent to you agree with this? How do you think space explonation will change in the future?
Some people think that individuals and society would benefit if employees had only 6 hours to work daily. Others disagree with this. What is your opinion?
Tourism is an important industry which has developed the economies of countries in many parts of the world. What effect has tourism had on local communities? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You stayed at a hotel last week. After you got home, you realized that you had left your watch behind. Write a letter to the hotel manager. In your letter
- Explain what happened to your watch
- Describe your watch
- Ask the manager to help you find it
Last month you had an overseas holiday with some friends where you stayed at their house. They have just sent you some holiday photos. Write a letter to your friends. In your letter:
● Thank them for the holiday and the photos.
● Explain why you didn’t write earlier.
● Invite them to come and stay with you.
You have bought an item but when you got it home, you found it had some problems. You returned the item and spoke to the company representative a week ago but the item has still not been repaired/fixed. Write a letter to the company manager. In your letter:
Introduce yourself
Explain the situation
Say what action you would like the company to take.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. - state what problems you had with the food you ordered - complain about the service - describe how you want the restaurant to resolve the problem
You should spend about 20 minutes on this task.
You have just spent a weekend at a friend's house. When you returned home, you discovered that you had left a coat there. There are some important belongings in the pockets.
Write a letter to your friend. In your letter
explain that you have left the coat there
say what the coat looks like, where you think you left it and what was in the pockets
make some suggestions about how to get all of your belongings back
You should write at least 150 words.
Your best friend just had her first baby. You are currently overseas but will be returning to your hometown in a week.
Write to your friend. In your letter,
Congratulate your friend.
Tell her when you will be returning home.
Ask when you could drop in to meet her and the baby.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter,
say where you think you left the papers
explain why they are so important
tell the manager what you want him/her to do
Write at least 150 words.
You do NOT need to write any addresses.
in the past, many male leaders had led our society to conflicts and violence. The world would be better governed and more peaceful if it were ruled by women. To what extent do you argee or disagree?