You have had a bank account for a few years. Recently you received a
letter from the hank stating that your account is $240 overdrawn and that
you will he charged $70 which will he taken directly from your account.
You know that this information is incorrect.
Write a letter to the bank. Explain what has happened and say what you
would like them to do about it.
You recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter
• describe the problem with the piece of sports equipment
• say what happened because of the problem
•explain what you would like the company to do.
You bought a set of speakers from a store recently and discovered that they were not working properly.
Write a letter to the store. In your letter,
describe the problem with the speakers
describe what happened when you returned them to the store
explain what action you require
You have borrowed something from your friend and it has got damaged. Write a letter to your friend. -apologize for damaging the product / stuff -explain what happened -say how are you going to fix the issue
Write a letter to your boss apologizing for the recent meeting you missed at work.
Apologize for missing the meeting
Explain what happened
Say what you will do to compensate
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: -describe what happened that caused you to miss your flight -explain how missing your flight impacted you -clearly state what you would like the airline to do
You travelled by a long distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter
•Inform the bus company of when and to where you travelled
•Describe your suitcase and what happened to it
• Explain why the company should pay for a new suitcase
You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the
● say what you would like the manager to do.
You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter
-describe the problem.
-explain what happened when you asked the hotel staff for help.
-say what you would like the manager to do.
You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success.
Write a letter to the manager of the sports centre. In your letter,
• describe what the problem with the changing rooms is
• say what happened the last time you complained
• explain what you want the manager to do
You recently bought an electronic device from a store, but it does not work properly. When you tried to return it, the store refused to accept the return. Write a letter to the store manager. In your letter:
Explain what the problem with the device is.
Describe what happened when you tried to return it.
*Say what you would like the manager to do.
You are a woman working for large corporation you have experienced a lot of sexism as far as the job promotion goes. write a letter to your CEO for the same.
In your letter
describe what happened to you
give details on how you are being treated
say what you want CEO to do for you
Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready.
Write a letter to the shop. In your letter
say what has happened and how you feel
ask them to explain why there has been a delay
ask them to repair the radio very quickly or to supply you with a new radio
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
You applied for a new passport, and it got delayed.
Due to this delay, you missed your (study) intake.
You are very disappointed over this delay. Write a letter to Regional Passport Office for the same. In your letter • introduce yourself • describe what happened and how you are at loss • s say what you wantthe officer to do
a friend as written to you asking for advice about the problem at work . You have had a similar problem in the past write a reply to your friend in your letter
You untderstand the problem
Explain what happened with you in the past
Suggest possible solutions about the problem
One of your neighbour's children has accidentally broken the front windows of your car . You should write a letter to his/her parents and in your letter you should
Introduce yourself
Explain how it happened
And what they should do
You are a student at a university in the UK. You have recently lost your university ID card.
Write to the local police station,
giving details of who you are,
what happened
and ask to record your details so that you can apply for a new ID card.
You travelled to another city on business last week, and there was a problem with your hotel room. Write to the hotel manager. In your letter... •- Tell the manager about the problems you had •- Explain to them how you feel about what happened •- Let them know what actions you would like them to take.
You have won a holiday to Hawaii with one extra ticket. Write a letter to someone to invite them along with you. In the letter:
– Explain what has happened and that you would like them to come
– Give details of when the trip will take place
– Inform the person of the things they will need for the trip
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve) Summarise the information by selecting and reporting the main features and make comparisons where relevant.
Describe a time you used your smartphone to do something important You should say: What happened When it happened How important the smartphone was And explain how you felt about the experience
There is a problem with the changing rooms in the sports centre
that you visit. You have complained several times but with no
success.
Write a letter to the manager of the sports centre. In your letter:
● Describe what the problem with the changing rooms is
● Say what happened the last time you complained
● Explain what you want the manager to do
You travelled by a long distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter
• Inform the bus company of when and to where you travelled
• Describe your suitcase and what happened to it
• Explain why the company should pay for a new suitcase
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success.
Write a letter to the manage of the sport to the manager of the sports center. In the your letter:
* describe what the problem with the changing rooms is
* say what happened the last times you complained
* explain what you want the manager to do
There is a problem with the changing rooms in the sport center that you visit you have complained several times but with no success
Write letter to the manager of the sport center in your letter:
•describe what the problem with the changing room is
•say what happened the last times you complained
•explain what you want the manager to do
You have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem
You have received a letter from your university of Albion demanding a reason for your absence from an exam. You were ill that day, but failed to submit the evidence. Write a letter to the Examinations Committee explaining your situation. You should include:
Apologies for the situation
Identification for yourself (Name, Student Number, Case Number)
An explanation of what had happened and any possible evidence you may have
Possible resolutions to consider.
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop does not even switch on. Write to the store. In your letter :
Tell the store where you live & what happened
Explain the problem with the laptop
State what action you would like the store to take
■ Write a letter to a sports club. Tell them you are not satisfied with the service and have already let them know about this. Write
▪What exactly wrong with their service
▪What happened after you complained the first time
▪What you want the club to do after your letter
You have received a letter from your university, The University of Cambridge, demanding a reason for your absence from an exam. You were ill that day, but failed to submit the evidence. Write a letter to the examinations committee explaining your situation. You should include:
- Apologies for the situation
- Identification for yourself (name, student number, case number)
- An explanation of what had happened and any possible evidence you may have
- Possible resolutions to consider.
You recently bought an oven for your kitchen but it does not work. You called up the shop but no action was taken.
Write a letter to the shop manager. In your letter:
• describe the problem with the oven
• explain what happened when you called up the shop
• State what you would like the manager to do
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success. •describe what the problem with the changing rooms is • say what happened the last times you complained • explain what you want the manager to do.
A close friend told you recently about a major argument she has had with her parents
Write a letter to your friend. In your letter
• Explain that you understand the reasons why they argued.
• Describe a similar situation that happened to you once.
• Suggest some activities to clear your friend up.
Online films streaming has become the latest entertainment option for people, especially after the Covid-19 pandemic that happened two years earlier. What is the cause for this phenomenon? Do you think online films streaming will overweigh the popularity of going directly to a cinema?
Write a letter to the cinema manager to inform him/ her that you have lost your bag in the cinema. In your letter you should
- tell exactly what happened and when
- explain where you think you left the bag
- ask the manager to help find your bag.
You happened to witness a film being shot in your locality. Write a letter in 120-150 words to a friend describing your experience. You are Rani/Raman. 15. Vinay Nagar. Doty. ADS. 15. Vinay Nagar, Ooty.
You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken.
Write a letter to the shop manager. In your letter
- describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do.
write a letter to the airport manager that you missed for your business trip because of a problem that occured at the airport. Explain
-what was the problem.
-What happened as a result of the missed flight
-What would you like him or her to do about it.
TASK 1
A friend has written you to ask for advice about a problem at work. You have had a similar problem in the past.
Write a letter to your friend.
• Tell your friend you understand the problem
• Explain what happened to you in the past
• Suggest possible solutions to the problem.
Write at least 150 words
You do not need to write any addresses,
Begin your letter as follows:
Dear …..
You have recently bought some camping equipment but it was faulty. You phoned the shop but no action has been taken. Write a letter to the shop maneger. In your letter,
-Describe the problem with the equipment
-Explain what happened when you phoned the shop
-Say what you would like the maneger to do
You recently went to a cinema where you tried watching a movie, however, you were bothered by a group of teenagers who were very loud in front of you. You complained to the manager but it was not paid attention to. Write an email to a cinema manager in about 150-200 words. Your email should include the following things: • Describe your situation • Explained what happened after you complained to the manager • Suggest solutions to improve
you took a trip, during this trip your suitcase got damaged. write a letter to the bus company, in your letter inform the bus company of when and where you travelled, describe your suitcase and what happened to it, explain why company should pay for a new suitcase
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
●describe the problem with the equipment
●explain what happened when you phoned the shop
● say what you would like the manager to do.
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
•describe what the problem with the changing rooms is
•say what happened the last times you complained
•explain what you want the manager to do.
Write a letter to your friend. You have borrowed something from your friend and it got damaged. 1. Apologise for damaging the product 2. Explain what happened 3. Say how you are going to fix the issue
You recently bought a piece of equipement for your kitchen but it did not work. You phoned the shop but no action was taken
Write a letter to the shop manager. In your letter
Describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do
ou missed a flight due to a problem at the airport. Write a letter to the airline. In your letter
•Describe what happened that caused you to miss the flight •Explain how missing your flight affected you
•Make it clear what you would like the airline to do
Online films streaming has become the latest entertainment option for people, especially after the Covid-19 pandemic that happened two years earlier. What is the cause for this phenomenon? Will online films streaming outweigh the popularity of going directly to a cinema?
You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success.
Write a letter to the manager of the sports centre. In your letter,
•describe what the problem with the changing rooms is
•say what happened the last time you complained
•explain what you want the manager to do