You borrowed some books from your school or college library. Unfortunately you have to go away to visit a sick relative and cannot return the books in time.
Write a letter to the library. Explain what has happened and tell them what you want to do about it.
You should write at least 150 words.
You should spend about 20 minutes on this task.
You do NOT need to write your own address.
You borrowed some books from your school or college library. Unfortunately you have to go away to visit a sick relative and cannot return the books in time.
Write a letter to the library. Explain what has happened and tell them what you want to do about it.
You should
You do NOT need to write your own address.
You recently bought a jacket, but when you got home, you discovered it was damaged.
When you took it back to the store, you were told that the merchandise cannot be returned.
Write a letter to the store manager. In your letter:
Describe the problem with the jacket
Explain what happened and what happened when you tried to return it.
Say what you would like the manager to do.
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers.
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the shop
● say what you would like the manager to do.
Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready.
Write a letter to the shop. In your letter
say what has happened and how you feel
ask them to explain why there has been a delay
ask them to repair the radio very quickly or to supply you with a new radio
TASK 1
A friend has written you to ask for advice about a problem at work. You have had a similar problem in the past.
Write a letter to your friend.
• Tell your friend you understand the problem
• Explain what happened to you in the past
• Suggest possible solutions to the problem.
Write at least 150 words
You do not need to write any addresses,
Begin your letter as follows:
Dear …..
You have received a letter from your university of Albion demanding a reason for your absence from an exam. You were ill that day but failed to submit the evidence. Write a letter to the Examinations Committee explaining your situation. You should include:
Apologies for the situation
Identification for yourself (Name, student number, case number)
An explanation of what had happened and any possible evidence you may have
Possible resolutions to consider.
You saw a stray dog being mistreated by your neighbour. You went to Police Station to lodge a police complaint but it was denied. Write a letter to Deputy Commissioner of Police (DCP) for the same. In your letter • describe what happened • ask the reason why your request was turned down • tell What you want DCP to do
Write a letter to your boss apologizing for the recent meeting you missed at work.
Apologize for missing the meeting
Explain what happened
Say what you will do to compensate
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.
Write a letter to a sports club. Tell them you are not satisfied with the service and have already let them know about this. Write
▪What exactly wrong with their service
▪What happened after you complained the first time
▪What you want the club to do after your letter
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter:
oapologize for what happened
o explain why you missed the deadline
o tell him/her how you will avoid this situation in future.
A close friend told you recently about a major argument she has had with her parents
Write a letter to your friend. In your letter
• Explain that you understand the reasons why they argued.
• Describe a similar situation that happened to you once.
• Suggest some activities to clear your friend up.
You recently bought some new furniture for your living room online. You wrer told that it would be delivered within five working days, but it has been been two weeks and it still has not arrived. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter explain that the furniture has not arrived and describe what happened when you phoned the shop
say what you would like the manager to do.
You have borrowed something from your friend and it got damaged. Write a letter to your friend. In the letter:
Apologize for the damage to the item
Explain what happened
Say how you are going to fix the issue
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
&Describe what the problem with the changing rooms is
&Say what happened the last times you complained
&Explain what you want the manager to do.
It is generally accepted that families are not as close as they used to be. Give some reasons why this change has happened and suggest how families could be brought closer together. Include any relevant examples from your experience.
A friend has written to you asking for advice about a problem at work. You have had a similar problem in the past.
Write a reply to your friend. In your letter:
• tell your friend you understand the problem
• explain what happened to you in the past
• suggest possible solutions to the problem
You recently bought a piece of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken.
Write a letter to the manager in your letter.
Describe the problem with the equipment.
Explain what happened when you called the shop.
say what you would like the manger to do
You travelled by a long-distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter,
inform the bus company of when and to where you travelled
describe your suitcase and what happened to it
explain why the company should pay for a new suitcase
You stayed at a hotel last week. After you got home, you realized that you had left your watch behind. Write a letter to the hotel manager. In your letter
- Explain what happened to your watch
- Describe your watch
- Ask the manager to help you find it
You recently bought a piece of sports emunrent from an online store. When You first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter describe the problem with the piece of sports equipment
•
•
•
say what happened because of the problem explain what you would like the company to do
You recently went on a trip with a friend and you both took some photographs.
Write a letter to your friend. In your letter:
Ask your friend to send you a particular photograph
Explain why you need that particular photograph
Tell your friend what happened to your copy of it
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Brendan,
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve) Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently bought some food at a supermarket, but, when you got home, you found that the food was in bad condition.
Write a letter to the manager of the supermarket. In your letter,
explain what happened to you
Give details of the day and time of the purchase
ask the manager what he/she intends to do about your experience.
You recently stayed in a hotel and an employee was very helpful to you. Write a letter to the hotel management to tell them what happened. In your letter:
Describe the situation
Explain what happened
Say what you would like the manager to do
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,
You had a minor accident at work, and you got injured. According to the company rules, you must report it to your manager in writing. Write a letter to your manager.
In your letter
describe what happened and your injury;
explain what the result of the accident was;
suggest a way to avoid similar accidents in the future.
You are studying at a university in New Zealand. Your passport was stolen three days ago. Write a letter to you embassy, giving details of what happened and asking what you should do next.
You recently went on a trip with a friend and you both took some photographs.
Write a letter to your friend. In your letter:
Ask your friend to send you a particular photograph
Explain why you need that particular photograph
Tell your friend what happened to your copy of it
You recently went on a trip with a friend and you both took some photographs.
Write a letter to your friend. In your letter:
ask your friend to send you one of the photographs
explain why you need that particular photograph
and tell your friend what happened to your copy of it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ..................,
You bought a laptop while you were travelling abroad. When you reached your native country you realised that some items were missing from the box. Write a letter to the representative of the company. In your letter, give details of the laptop and from where you bought it explain what has happened say what you want him/her to do about it
You recently bought an oven for your kitchen but it does not work. You called up the shop but no action was taken.
Write a letter to the shop manager. In your letter:
• describe the problem with the oven
• explain what happened when you called up the shop
• State what you would like the manager to do
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success. Write a letter to the manager of the sports center. In your letter:
• Describe what the problem with the changing rooms is
• Say what happened the last times you complained
• Explain what you want the manager to do
You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter
-describe the problem.
-explain what happened when you asked the hotel staff for help.
-say what you would like the manager to do.
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office.
In your letter,
– give the details of your journey, including the date, time and where you sat
– explain the problems that happened and express your dissatisfaction
– ask about what action will be taken to improve the service
Write a letter to the airline. In your letter:
* Describe what happened that caused you to miss your flight
* Explain how missing your flight impacted you
* Clearly state what you would like the airline to do
You recently bought a peice of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken. Write a letter to the shop manager. You should say
Describe problem with the equipment
Explain what happened when you phoned the shop
Say what you would like the manager to do
Write a letter to an airline manager regarding your bad experience on a recent flight. Pease say
- Where and when did you fly?
- What happened on the flight?
- Give a suggestion how this issue could be resolved or prevented.
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
●describe the problem with the equipment
●explain what happened when you phoned the shop
● say what you would like the manager to do.
Write a letter to the train company’s head office. In your letter,
give the details of your journey, including the date, time and where you sat
explain the problems that happened and express your dissatisfaction
ask about what action will be taken to improve the service
Recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment you found a problem with it. Write a letter to the manager of the online store. In your letter Describe the problem with the piece of sports equipment Siri what happened because of the problem Explain what you would like the company to do
Write a letter to the cinema manager to inform him/her that you have lost your bag in the cinema. In your letter you should:
Tell exactly what happened and when
- Explain where you think you left the bag
- Ask the manager to help find your bag
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter:
-describe what happened that caused you to miss your flight
-explain how missing your flight impacted you
-clearly state what you would like the airline to do
You recently bought a piece of sports equipment from an online store. When you first used the piece pf equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter :
describe the problem with the piece of sports equipment.
say what happened because of the problem.
explain what you would like the company to do.
Begin your letter as follows :
Dear Sir or Madam,
You applied for a new passport, and it got delayed.
Due to this delay, you missed your (study) intake.
You are very disappointed over this delay. Write a letter to Regional Passport Office for the same. In your letter • introduce yourself • describe what happened and how you are at loss • s say what you wantthe officer to do
You are being harassed wrongly by Debt Collection Agency for the amount that you did not spend on your credit card. Write a letter to Banking Ombudsman Department and escalate the complaint. In your letter,
• introduce yourself •
describe what happened •
say what you want the officer to do
You recently went on a trip with a friend and you both took some photographs. Write a litter to your friend. In your letter ask your friend to send you cone of the photographs explain why you need that particular photograph and tell your friend what happened to your copy of it
You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success.
Write a letter to the manager of the sports centre. In your letter,
•describe what the problem with the changing rooms is
•say what happened the last time you complained
•explain what you want the manager to do