You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
●describe the problem with the equipment
●explain what happened when you phoned the shop
● say what you would like the manager to do.
There is a problem with the changing rooms in the sports centre that you visit. You have verbally complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter
Describe what the problems with the changing rooms is
Say what happened the last times you complained
Explain what you want the manager to do
You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter • describe the problem. • explain what happened when you asked the hotel staff for help. • say what you would like the manager to do.
You recently bought a piece of equipment for your kitchen but it did not
work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
x describe the problem with the equipment
x explain what happened when you phoned the shop
x say what you would like the manager to do
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
Begin your letter as follows: Dear Sir or Madam,
You hired a carcomapny .While you were driving you had a small accident . Write a letter tothe company to explain it.Whwn and where you hired it. Describe how the accident happened . What kind of action did you take after the accident.
You travelled to another city on business last week, and there was a problem with your hotel room. Write to the hotel manager. In your letter... •- Tell the manager about the problems you had •- Explain to them how you feel about what happened •- Let them know what actions you would like them to take.
You recently bought a piece of équipement for your kitchen but it did not work. You phoned the shop but no action was taken
Write a letter to the shop manager. In your letter
Describe the problem with the equipment
Explain what happened when you phoned the shop
Say what you would like the manager to do
write a letter to a supermarket and complain about an accident which happened then, give some suggestions as well.
Your are stayig at your friend’s house who is travelling to another country. A recent strom damaged the house. Write a letter to your friend and say
What happened and when
What was damaged in the house
What needs to be done about it
You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that the merchandize cannot be returned.
Write a letter to the store manager. In your letter:
Describe the problem with the jacket
Explain what happened what happened when you tried to return it.
Say what you would like the manager to do.
You applied for a new passport, and it got delayed. Due to this delay, you missed your (study) intake. You are very disappointed over this delay. Write a letter to the Regional Passport Office for the same. In your letter
● introduce yourself
● describe what happened and how you are at loss
● say what you want the officer to do
You recently went on a trip with a friend and you both took some photographs. Write a litter to your friend. In your letter ask your friend to send you cone of the photographs explain why you need that particular photograph and tell your friend what happened to your copy of it
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
•describe what the problem with the changing rooms is
•say what happened the last times you complained
•explain what you want the manager to do.
The maps show the changes that happened to an island called Paradise.
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter;
Describe what happened that caused you to miss your flight
Explain how missing your flight impact you
clearly state what you would like the airline to do
You missed a flight due to a problem at the airport.
Write a letter to the airline.
In your letter:
Describe what happened that caused you to miss the flight
Explain how missing your flight affected you
Make it clear what you would like the airline to do.
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
-Describe the problem with the equipment
-Explain what happened when you phoned the shop
-Say what you would like the manager to do
You recently bought some new furniture for your living room online. You were told that the furniture would arrive within 5 working days, but it has been 2 weeks, and it has still not arrived. You phoned the shop but no action was taken.
Write a letter to the shop manager. In the letter,
• explain that the furniture has not arrived
• describe what happened when you phoned the shop
• say what you would like the manager to do
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
-Describe the problem with the equipment
-Explain what happened when you phoned the shop
- Say what you would like the manager to do
You travelled by a long distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter
•Inform the bus company of when and to where you travelled
•Describe your suitcase and what happened to it
• Explain why the company should pay for a new suitcase
You recently bought some new furniture for your living room online. You wrer told that it would be delivered within five working days, but it has been been two weeks and it still has not arrived. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter explain that the furniture has not arrived and describe what happened when you phoned the shop
say what you would like the manager to do.
a friend as written to you asking for advice about the problem at work . You have had a similar problem in the past write a reply to your friend in your letter
You untderstand the problem
Explain what happened to you inbthe past
Suggest possible solutions about the problem
Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready.
Write a letter to the shop. In your letter
Say what has happened and how you feel
Ask them to explain why there has been a delay
Ask them to repair the radio very quickly or to supply you with a new radio
You recently bought a laptop computer. A few days later the laptop stopped working. When you took it back to the shop, they refused to deal with the problem.
Write a letter to the customer service department at the company’s head office including the following information:
the problem with the laptop
what exactly happened when you returned to the shop
what you would like the customer service department to do and any other relevant information.
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports center. In your letter:
describe what the problem with the changing rooms is
say what happened the last time you complained
explain what you want the manager to do.
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: -describe what happened that caused you to miss your flight -explain how missing your flight impacted you -clearly state what you would like the airline to do
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted yo
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the
shop manager. In your letter: • describe
the problem with the equipment • explain what happened when you
phoned the shop • say what you would like the manager to do Task 1 (general)
Online films streaming has become the latest entertainment option for people, especially after the Covid-19 pandemic that happened two years earlier. What is the cause for this phenomenon? Do you think online films streaming will overweigh the popularity of going directly to a cinema?
Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
Write at least 150 words. You do NOT need to write any addresses.
write a letter to the airport manager that you missed for your business trip because of a problem that occured at the airport. Explain
-what was the problem.
-What happened as a result of the missed flight
-What would you like him or her to do about it.
you took a trip, during this trip your suitcase got damaged. write a letter to the bus company, in your letter inform the bus company of when and where you travelled, describe your suitcase and what happened to it, explain why company should pay for a new suitcase
You recently bought some food at a supermarket, but, when you got home, you found that the food was in bad condition.
Write a letter to the manager of the supermarket. In your letter,
explain what happened to you
Give details of the day and time of the purchase
ask the manager what he/she intends to do about your experience.
You are not satisfied with the service and have already let them know about it.
Write a letter to a sports club.
- what exactly is wrong with their service
- what happened after you complained the first time
- what you want the club to do after your letter
You recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter.
Describe the problem with the piece of sports equipment
Say what happened because of the problem
Explain what you would like the company to d
The percentage of overweight children in western society has increased by almost 20% in the last ten years. Why this condition happened and what is the effects of this disturbing trend.
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: Describe what happened that caused you to miss your flight Explain how missing your flight impacted you Clearly state what you would like the airline to do You do NOT need to write any addresses.
Topic: You left a bag on a flight. Write to the airline: explain what happened and what you want them to do.
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company's head office.
In your letter,
- Give the details of your journey, including the date, time and where you sat
- explain the problems that happened and express your dissatisfaction
- ask about what action will be taken to improve the service
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You borrowed some books from your school or college library. Unfortunately you have to go away to visit a sick relative and cannot return the books in time.
Write a letter to the library. Explain what has happened and tell them what you want to do about it.
You should write at least 150 words.
You should spend about 20 minutes on this task.
You do NOT need to write your own address.
You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success.
Write a letter to the manager of the sports centre. In your letter,
• describe what the problem with the changing rooms is
• say what happened the last time you complained
• explain what you want the manager to do
traveling to another country. A recent storm damaged the house. Write a letter to your friend
And say: What happened and when, What was damaged in the house, What needs to be about it
The two maps illustrate the external and internal changes in the design of a health centre that happened from 2005 until the present day
WRITE A LETTER TO THE AIRPORT MANAGER ABOUT A FLIGHT THAT YOU MISSED FOR YOUR BUSINESS TRIP BECAUSE OF A PROBLEM THAT OCCURRED AT THE AIRPORT.
WHAT THE PROBLEM IS?
WHAT HAPPENED AS A RESULT OF THE MISSED FLIGHT?
WHAT WOULD YOU LIKE HIM TO DO ABOUT?
It is generally accepted that families are not as close as they used to be. Give some reasons why this change has happened and suggest how families could be brought closer together. Include any relevant examples from your experience.
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
•Explain how missing your flight impacted you
• Clearly state what you would like the airline to do
Describe a time you used your smartphone to do something important You should say: What happened When it happened How important the smartphone was And explain how you felt about the experience