The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.
You travelled by a long distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter
•Inform the bus company of when and to where you travelled
•Describe your suitcase and what happened to it
•Explain why the company should pay for a new suitcase
Recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment you found a problem with it. Write a letter to the manager of the online store. In your letter Describe the problem with the piece of sports equipment Siri what happened because of the problem Explain what you would like the company to do
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success. •describe what the problem with the changing rooms is • say what happened the last times you complained • explain what you want the manager to do.
YouYou have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem.
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
-Describe the problem with the equipment
-Explain what happened when you phoned the shop
-Say what you would like the manager to do
You recently had a problem with a product you purchased. Write a letter to the store manager. In your letter:
Describe the problem with the product
Explain what happened when you tried to return it
Say what you would like the manager to do
Write at least 150 words. You do NOT need to write any addresses.
You recently went on a trip with a friend and you both took some photographs.
Write a letter to your friend. In your letter:
Ask your friend to send you a particular photograph
Explain why you need that particular photograph
Tell your friend what happened to your copy of it
You recently bought a piece of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken.
Write a letter to the manager in your letter.
Describe the problem with the equipment.
Explain what happened when you called the shop.
say what you would like the manger to do
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter:
oapologize for what happened
oexplain why you missed the deadline
otell him/her how you will avoid this situation in future.
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports center. In your letter:
describe what the problem with the changing rooms is
say what happened the last time you complained
explain what you want the manager to do.
You applied for a new passport, and it got delayed.
Due to this delay, you missed your (study) intake.
You are very disappointed over this delay. Write a letter to Regional Passport Office for the same. In your letter • introduce yourself • describe what happened and how you are at loss • s say what you wantthe officer to do
You recently went on a trip with a friend and you both took some photographs.
Write a letter to your friend. In your letter:
ask your friend to send you one of the photographs
explain why you need that particular photograph
and tell your friend what happened to your copy of it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ..................,
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
Begin your letter as follows: Dear Sir or Madam,
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
●describe the problem with the equipment
●explain what happened when you phoned the shop
● say what you would like the manager to do.
you took a trip, during this trip your suitcase got damaged. write a letter to the bus company, in your letter inform the bus company of when and where you travelled, describe your suitcase and what happened to it, explain why company should pay for a new suitcase
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the
shop manager. In your letter: • describe
the problem with the equipment • explain what happened when you
phoned the shop • say what you would like the manager to do Task 1 (general)
You will have will borrowed something from your friend. Unfortunately it got damaged. Write a letter to your friend.
In your letter:
* Explain what happened
* Apologize for damaging product
* Say now are you going to fix the issue
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers.
Write a letter to the manager of the local bus service. In your letter introduce yourself and
•say when the incident happened
• describe what you saw and heard
• say what you would like the bus company to do about it
You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office.
In your letter,
– give the details of your journey, including the date, time and where you sat
– explain the problems that happened and express your dissatisfaction
– ask about what action will be taken to improve the service
You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter .Describe what happened that caused you to miss the flight •Explain how missing your flight affected you •Make it clear what you would like the airline to do
you have had a bank account for a few years.recently you received a letter from the bank starting that your account is 240 dollars overdraw and that you will be charged 70 dollars which will be taken directly from your account.you know that this information is incorrect
write a letter to the bank.explain what has happened and say what you would like them to do about it
Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready.
Write a letter to the shop. In your letter
* say what has happened and how you feel
* ask them to explain why there has been a delay
* ask them to repair the radio very quickly or to supply you with a new radio
You recently went on a trip with a friend and you both took some photographs. Write a litter to your friend. In your letter ask your friend to send you cone of the photographs explain why you need that particular photograph and tell your friend what happened to your copy of it
You hired a car company . While you were driving you had a small accident. Write a letter to the company to eplain it. When and where you hired it. Describe how the accident happened . What kind of action did you take after the accident.
Write a letter o new our for the noise happened at your house flat.
You visit a sports centre regularly, and there is a problem with the changing rooms in it. You have complained about it several times but with no success.
Write a letter to the manager of the sports centre.
In your letter:
*describe what the problem with the changing rooms is
*say what happened the last time you complained
*explain what you want the manager to do
You recently bought a household appliance from a local store, but it is not working properly. Describe the problem with the appliance explain what happened after discovered the problem say what you would like the store to do.
write a letter to a supermarket and complain about an accident which happened then, give some suggestions as well.
Write a letter to the train company’s head office. In your letter,
give the details of your journey, including the date, time and where you sat
explain the problems that happened and express your dissatisfaction
ask about what action will be taken to improve the service
ou missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
Write at least 150 words. You do NOT need to write any addresses.
You missed an appointment for an immigration interview recently because of circumstances out of your control. Write to the immigration office. In your letter • Introduce yourself • Apologies for missing your appointment • Explain what happened • Request a new apartment
The map presents us the modify of seaside resort Templeton that happened period between 1990 and 2005.
One of your neighbour's children has accidentally broken the front windows of your car . You should write a letter to his/her parents and in your letter you should
Introduce yourself
Explain how it happened
And what they should do
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the shop
● say what you would like the manager to do.
You recently bought some food at a supermarket, but, when you got home, you found that the food was in bad condition.
Write a letter to the manager of the supermarket. In your letter,
explain what happened to you
Give details of the day and time of the purchase
ask the manager what he/she intends to do about your experience.
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter • apologies for what happened • explain why you missed the deadline • tell him/her how you will avoid this situation in future.
You recently bought some food at a supermarket, but, when you got home, you found that the food was in bad condition. Write a letter to the manager of the supermarket.
In your letter,
– explain what happened to you
– give details of the day and time of the purchase
– ask the manager what he/she intends to do about your experienc
Two weeks ago you bought a radio from a local branch of a well-known chain of shops. It did not work properly. The shop took it back and said they would repair it. You have waited a week and it is still not ready.
Write a letter to the shop. In your letter
say what has happened and how you feel
ask them to explain why there has been a delay
ask them to repair the radio very quickly or to supply you with a new radio
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You bought a set of speakers from a store recently and discovered that they were not working properly.
Write a letter to the store. In your letter,
describe the problem with the speakers
describe what happened when you returned them to the store
explain what action you require
You travelled by a long distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter
•Inform the bus company of when and to where you travelled
•Describe your suitcase and what happened to it
• Explain why the company should pay for a new suitcase
write a letter to the airport manager that you missed for your business trip because of a problem that occured at the airport. Explain
-what was the problem.
-What happened as a result of the missed flight
-What would you like him or her to do about it.
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter
Describe what happened that caused you ti miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
You are not satisfied with the service and have already let them know about it.
Write a letter to a sports club.
- what exactly is wrong with their service
- what happened after you complained the first time
- what you want the club to do after your letter
The maps show the changes that happened to an island called Paradise.
You recently bought some new furniture for your living room online. You were told that the furniture would arrive within 5 working days, but it has been 2 weeks, and it has still not arrived. You phoned the shop but no action was taken.
Write a letter to the shop manager. In the letter,
• explain that the furniture has not arrived
• describe what happened when you phoned the shop
• say what you would like the manager to do
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week,the laptop doesn't even switch on. Write to the store. In your letter:
•Tell the store where you live & what happened
•Explain the problem with the laptop
•State what actions you would like the store to take
The two maps illustrate the external and internal changes in the design of a health centre that happened from 2005 until the present day
You recently went on a trip with a friend and you both took some photographs.
Write a letter to your friend. In your letter:
Ask your friend to send you a particular photograph
Explain why you need that particular photograph
Tell your friend what happened to your copy of it
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Brendan,
Describe a lesson that you enjoyed You should say: When it was What it was about What happened And explain why you liked it.