The charts below show the results of a questionnaire that asked rvisitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
You recently stayed at a hotel and had a very pleasant experience.
Write a letter to the hotel manager to thank them for the excellent service.
You travelled to another city on business last week, and there was a problem with your hotel room.
Write to the hotel manager. In your letter…
•Tell the manager about the problems you had
•Explain to them how you feel about what happened
•Let them know what actions you would like them to take.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Yoy stayed in a hotel and was not satisfied with service. Write a letter to a manager
You recently stayed at a hotel during a holiday, but you were not satisfied with the service.
Write a letter to the hotel manager. In your letter:
Explain why you chose that hotel
Describe the problems you faced
Say what you expect the manager to do
Your colleague is traveling from another country for a meeting in your office. You have arranged the airport pickup, hotel accommodation and planned his/her meeting. Write a letter to your colleague. In the letter say when and where you will meet him/her explain where he/she will stay tell him/her about the arrangements you have made for the meeting
You recently attented a meeting at a hotel. When you returned home you found you had left some vital papers at the hotel. Write a letter to the manager or the hotel.
-Explain the problem.
-Say why the documents are vital .
- Suggest a solution.
You visited a hotel during your holidays, You were greatly impresses. Write a letter to the hotel authorities thanking
them for the service and facilities provided to you.
you recently organize an all day meeting for your company which took place in our local hotel in their feedback participants at the meeting said that they like the hotel, but they were unhappy about the food that was sad for lunch.
write a letter to the manager of the hotel in your latter.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel.
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently stayed at a hotel and you had a great time.
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You recently organised an all-day meeting for your company, which took
place in a local hotel. In their feedback, participants at the meeting said that
they liked the hotel, but they were unhappy about the food that was served
for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the manage should clo to improve the foocl in future
You are spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a fairly central heating system. The manager promised contact you regarding compensation but you still heard from him.
Write a letter to the hotel in the letter.
Describe the problem at the hotel.
Explain what the manager had said at the time.
Say what you wanted the manager to do
You visited a hotel last week and left some items behind. Write a letter to the manager stating
1. Details of your stay
2. How important the items are to you
3. How you would want the items to the sent to you
The hotel were you and your family spent the weekend did not offer the service they had promised.
Write a letter to the manager. In your letter:
• Introduce yourself.
• Explain the problem.
• State what action you would like from the hotel.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently stayed at a hotel during a business trip. However, you were not satisfied with the service you received. Write a letter to the hotel manager explaining the issues. In your letter: • Describe the problems you faced. • Explain how these issues affected your stay. • Suggest what you would like the hotel to do.
You have seen an advertisement for part-time work in a hotel for threemonths over the summer. Write a letter to the manager.
Say what experience you have
Ask what the work involves
Enquire about conditions
You recently stayed in a hotel and an employee was very helpful to you. Write a letter to the hotel management to tell them what happened. In your letter:
Describe the situation
Explain what happened
Say what you would like the manager to do
You recently organized a party for your company at a hotel.
Write a letter to the hotel manager. In your letter.
-describe the party and how it went
-explain why you were pleased with the hotel service.
-suggest some improvements that the hotel could make
WRITING TASK 1
You should spend about 20 minutes on this task.
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
explain what has happened
describe the bag and its contents
say what you would like them to do about this problem
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You do NOT need to write your own address.
You recently organised an all day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter
* Say what the participant liked about the hotel.
* Explain why they were unhappy about the hotel.
* Suggest what the manager should do to improve the food in futures.
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said they liked the hotel, but they were unhappy about the food served for lunch. Write a letter to the manager of the hotel. In your letter
•Say what the participant liked about the hotel.
•Explain why they were unhappy about the hotel.
•Suggest what the manager should do to improve the food in the future.
You recently attended a meeting at a hotel. When you returned home , you found you had left some important paper at the hotel .
Write a letter to the manager of the hotel . In your letter
• Say where you think you left the papers
• Explain why they are so important
• Tell the manager what you want him/her to do
For some people, the ideal holiday is to get away from their normal routine by staying in a hotel or camping in the countryside. Others prefer to stay at home and do things they do not normally have time for. What do you think are the benefits of going away on holiday?
You stayed in a hotel for some days in an overseas country. You have forgotten some things in the hotel room after checkout.
write a letter to the hotel manager. In your letter
Inform him about your stay
Describe the things hat you have forgotten there
State what you want them to do now
You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him.
Write a letter to the hotel. In the letter
• describe the problem at the hotel
• explain what the manager had said at the time
•say what you want the manager to do.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter,
say where you think you left the papers
explain why they are so important
tell the manager what you want him/her to do
Write at least 150 words.
You do NOT need to write any addresses.
You stayed in a hotel and forgot some of your belongings there. Write to the manager:
• Explaining your situation
• Describe what you left behind
• What do you want them to do about it.
Write at least 150 words
You do not need to write any addresses
Begin your letter as follows
Dear….
You have organized 90th birthday of your relative and invited elderly guests also. It was a successful party. Write a letter to the hotel manager to provide the feedback.
In your letter you should tell
When the party was
Why it was successful
Thank for a staff member who was really helpful
#Task1 (Comlaint Letter)
You stay in a hotel and was not satisfied with servise.Write a letter to manager
-why you chose this hotel
-what problems did you face
-tell the manager what to do
The two maps illustrate the major changes in a harbour from 2000 to the present time. Overall, the port has undergone a significant development marked by the introduction of numerous amenities and the renovation of others. In 2000, the harbour was joinable from 2 entrances starting from the main road, which is located alongside the western edge of the map. However, another entrance has been settled in the recent plan. Indeed, a new entry was exclusively devoted to a large car park as well as additional toilets and showers. Furthermore, the marina and its private yachts have taken a larger area in front of the new toilets whilst the fishing boats were permuted to the initial marina’s space in the 2000 port’s feature. Alongside the northern entry of the port, new docks and passenger ferries, located before arriving at the public beach, were erected. On the other southern side, new cafes and shops were constructed in addition to the replacement of the further eastern castle with a hotel. To summerize, the following harbour has been developped with the introduction of a fresh infrastructure and the renovation of the ancient ones.
YOU RECENTLY HELPED YOUR COMPANY TO ORGANISE A PARTY,WHICH TOOK PLACE IN A HOTEL.THE PARTY WAS SUCCESSFUL EXCEPT FOR A FEW MINOR PROBLEMS
WRITE A LETTER TO THE HOTEL MANAGER IN YOUR LETTER
GIVE DETAILS OF THE PARTY
SAY WHAT YOU WERE PLEASED WITH
SUGGEST IMPROVEMENTS WHICH COULD BE MADE
You have seen an advertisement for part-time work in a hotel for three months over the summer. Write a letter to the manager. In your letter:
say what experience you have
ask what the work involves
enquire about conditions
Begin your letter as follows: Dear Sir / Madam
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
● say where you think you left the papers
● explain why they are so important
● tell the manager what you want him/her to do
Write a letter to the hotel, making the arrangements. In your letter
•tell them when you will be arriving and leaving
•explain what type of rooms you would like, and ask how much the weekend will cost
•ask about activities and places of interest near the hotel
complaint letter
You stayed in a hotel and was not satisfied with service. Write a letter to manager
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
-Give details of your stay
-What were the high & low points of the hotel
-What are your suggestions; recommendations and / or complaints about the hotel
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
Where you stayed
What the problems were
How they can fix your complaints
You are planning a 2 day work training outside your city next month.write a letter to the manager of the hotel regarding accommodation arrangement for your visit.in your letter
Introduce yourself and your company.
Ask Availability of their rooms.
Tell him/her that your every arrangement and needs.
You recently organised an all-day meeting for your company, Which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your lette
say what the participants liked about the hotel
explain why they were unhappy about the food
suggest what manager should do to improve the food in future.
You have recently come back from an overseas holiday. You face some problems with the hotel booked through your travel agent.
Write a letter to your travel agent. In your letter
• Details about hotel booking
• Problems that you faced there
• Gives the distance to the travel agent so that such problems are not repeated
You should spend about 20 minutes on this task. You need to change your vacation hotel booking. Write a letter to the hotel manager. In your letter,
•explain why you need to make the change
•what you prefer instead
•how this will help you have a better vacation Write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
You should spend about 20 minutes on this task.
You and your family are planning to spend a weekend at a seaside hotel.
Write a letter to the hotel, making the arrangements. In your letter
tell them when you will be arriving and leaving
explain what type of rooms you would like, and ask how much the weekend will cost
ask about activities and places of interest near the hotel
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
The two maps illustrate the major changes in a harbour from 2000 to the present time. Overall, the port has undergone a significant development marked by the introduction of numerous amenities and the renovation of others. In 2000, the harbour was joinable from 2 entrances starting from the main road, which is located alongside the western edge of the map. However, another entrance has been settled in the recent plan. Indeed, a new entry was exclusively devoted to a large car park as well as additional toilets and showers. Furthermore, the marina and its private yachts have taken a larger area in front of the new toilets whilst the fishing boats were permuted to the initial marina’s space in the 2000 port’s feature. Alongside the northern entry of the port, new docks and passenger ferries, located before arriving at the public beach, were erected. On the other southern side, new cafes and shops were constructed in addition to the replacement of the further eastern castle with a hotel. To summarize, the following harbour has been developed with the introduction of a fresh infrastructure and the renovation of the ancient ones.
the charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. the same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information and compare where relevant.
You applied for and paid to attend a series of three work-related seminars due to begin next week. unfortunately, you have just received news that your father has been taken ill suddenly and you will have to return home to Hong Kong to see him. You are disappointed as the seminar would have been very helpful to your career and you were looking forward to attending.
Write a letter to the owner of the hotel. in your letter
advise them of your inability to attend express your disappointment and apologies
ask you can attend the seminar was at the later date
if there are no more seminar this year ask for a refund
The chart below shows the expenditure on three categories among different age groups of residents in the UK in 2004. Summarize the information by selecting and reporting the main features and make comparisons where relevant. 25 20 15 10 5 0 Food and drink Restaurant and Hotel Entertainment Under 30 31-45 46-60 61-75 76+ Citizens' expenditure in the UK
Your colleague is traveling from another country by plane for a meeting. You have arranged the airport pickup, hotel accommodation and planned his/her meetings. Write a letter to your colleague. In your letter,
– Say when and where you will meet him/her
– Explain where he/she will stay
– Tell him/her about the other arrangements you made.
Write a letter to a hotel manager in another city for an upcoming 2 days business trip for you and your colleagues. In your letter you should tell
- Introduce yourself and colleagues
- give information about the business meeting
- tell other requests you might have