You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter
. say how sorry you are that the person has had a poor experience
. explain what action has been taken against the staff member
. offer a free meal for four people at the restaurant as a gesture of goodwill
You should spend about 20 minutes on this task.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
• say where you think you left the papers
• explain why they are so important
• tell the manager what you want him/her to do
Write at least 150 words.
The best way to encourage employees is managers giving positive comments. What other methods can also be used? Discuss and give your opinion
You recently visited a foreign country and got some information at the Tourist Information Centre. The information given to you was wrong. Write a email to the center manager and explain: - What was the information required? - How was the wrong information provided?t - What problems did you have because of this?
some people say that organisations are more successful when managers and workers communicate well with each other. Other people say that there are more important factors that make organisations successful. Discuss both views and give your own opinion.
It is a good thing if senior management workers in a company get a much high salery than other workers in tha same company. Do you agree or disagree?
You exercise regularly and have been a member of many different gyms. Recently, you moved into a new neighbourhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the machines after use and often leave dirty towels on the benches in the change rooms.
IELTS mentorship program
Write to the gym manager. In your letter:
explain who you are
describe the problem exactly
make suggestions to improve the gym
You do NOT need to write any addresses.
Begin your letter as follows:
Dear .........................,
The chart below compares levels of recycling, as well as some less environmentally friendly forms of waste management, in fifteen European countries. Summarise it.
You have decided to set up a business for which you want to avail the facility of bank loan. Write a letter to the bank manager requesting for information about the bank loan and in your letter, write the following:
Why you are writing the letter
What is the amount of bank loan you need
When you are able to repay the loan
Write a letter to your manager to request setting up a cafeteria for the staff.
you went to see a good film but you could not enjoy it because of some problems in the cinema. Write a letter to the cinema manager. You should tell
When you watched the film
What problem you experienced in the cinema
What the manager should do
150 words
One of your colleagues is leaving for a new job, and your manager has asked you to arrange a farewell party for him/her.
Write a letter to your manager. In your letter,
* suggest a suitable date and time for the party
* recommend a place
* discuss the food and entertainment options that should be available
The sports center that you regularly visit has a problem with some of its equipment. Write a letter to the center manager.
In your letter
•tell them about the problem;
•describe how it has affected you;
•explain why it should be fixed soon.
Your department had been given additional work at a company you work for which is creating problems. Write a letter to your manager. In it
- Explain what the additional work is.
- What problems are you facing due to extra work
- Offer a solution to solve
You recently visited a local museum and had a mixed experience. Write a letter to the manager of the museum. In your letter:
describe your visit to the museum
explain what you liked and what you didn’t like
suggest some improvements to help enhance the visitor experience
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You work for an international company, and would like to spend six months working in its head office in another country.
Write a letter to your manager. in your letter
-Explain why you want to work in company's head office for six months
-Say how your work could be done while you are away
- Ask for his/her help in arranging it
Write a letter to the manager. Write about your feelings and what you think the club
management should do about the situation. Write about 120-150 words.
You have seen an advertisement for a 'weekend work' in a hotel in the town where you are staying. You have worked in a hotel before and think that the job would be suitable for you. Now you want to apply for the job.
Write a letter to the hotel manager expressing your interest. In your letter,
introduce yourself
explain why you think you would be suitable for the job
ask what work you would be expected to do
You should write at least 150 words.
The company you work for is planning to provide special staff training Your duty is to find out if the local conference center has suitable facilities in order to hold the training. Write a letter to the manager of
You should spend about 20 minutes on this task.
You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
You do NOT need to write any addresses
Salaries of senior management positions are much higher than other works in the same company or organization. To what extent do you agree or disagree ?
Colleges and universities are entrusted and charged to impart education to people. Hence, it advised that these institutions educate students with more practical skills such as managing accounts and investments. Do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You recently organised an all-day meeting for your company, which took
place in a local hotel. In their feedback, participants at the meeting said that
they liked the hotel, but they were unhappy about the food that was served
for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
suggest what the manage should do to improve the food in future
Your apartment manager is asking your opinion about the swimming pool in your building. Currently, your building has a swimming pool, but it is really old and needs to be renovated. Some tenants prefer to have a small gym instead of a pool. The apartment manager has asked you to complete an opinion survey.
Choose the option that you prefer. Why do you prefer your choice? Explain the reasons for your choice. Write about 150–200 words.
Option A: I would like to keep the swimming pool.
Option B: I would like to have a gym.
You should spend about 20 minutes on this task.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
•explain the situation
•complain about the bad service
•ask for immediate delivery of your order or your money back
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You are a teacher at a secondary school (high school). You have been asked to arrange a visit to a local museum or tourist attraction for some of your students. Write a letter to the manager of the museum or tourist attraction.
In your letter you should:
say who you are and which school you teach at
say why the school would like the students to visit the museum/attraction
ask about educational facilities or information that the museum/attraction can provide.
you and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory.
Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter,
– give details of the things that were unsatisfactory
– explain the reactions of the members of your family
– ask the manager what he/she is going to do about the situation
You recently attended a seminar at a local community center and noticed some issues with the facilities. Write a letter to the manager of the community center to express your concerns. In your letter:
Describe the issues you observed.
Explain how they affected your experience.
Suggest what could be done to resolve the problems.
Your company has recently introduced a new uniform for the staff. But you have learned that the staff members are not happy about it.
Write a letter to your manager about it. In your letter,
•explain why you think the staffs are not happy with the new uniform
•what you want the new uniform to be like
•and give some suggestions to handle the situation
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter– Provide the details of your purchase
– Describe the problem that you have with it
– Suggest what can be done about it.
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter • apologies for what happened • explain why you missed the deadline • tell him/her how you will avoid this situation in future.
Write a letter to a hotel manager about booking a private room for family party. Explaining
What kind of party is it?
What do you need in the room?
And ask for food and prices?
The manager of your company Wants to advertise the company on the radio . He/she has asked you to write for a radio station about this .
Write a letter to the advertising director of the radio station . In your letter :- 1. Describe your company’s products and/or services .
2. Explain why your company wants to advertise on this radio station .
3. ask some questions about advertising on this radio station .
(150 words )
ou recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant’s manager. In your letter,
– explain that you would like to apply for the job
– give some details of any relevant experience that you have
– specify the days and times that would suit you
A resturant near your house is making a lot of noise. You called the manger but no action was taken. Write a letter to the manager. In your letter:
*Introduce yourself
*Describe the problems you are facing because of this
*suggest solutions
You recently had a positive experience at a department store where a staff member was vey helpful to you. Write a letter to the store manager. In your letter,
Mention which part of the store you visited
Describe how the staff member assisted you
Suggest what would you like the manager to do to reward their good services.
Your next-door neighbor like to listen to music late of night. Because of the loud music, you often lose sleep. Write a letter to the building manager.
ou are soon going to spend three months doing work experience in an organisation.
Write a letter to the manager of the organisation where you are going to do work experience. In your letter:
Thank the manager for the opportunity to do work experience
Explain what you hope to learn from the work experience
Ask some questions about the work experience you are going to do
(2024) You exercise regularly and have been a member of many different gyms. Recently, you moved into a new neighbourhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the machines after use and often leave dirty towels on the benches in the change rooms.
Write to the gym manager.
In your letter: explain who you are describe the problem exactly
make suggestions to improve the gym
You recently received a message from your local council about changes to a public park in your area.
📌 Write a letter to the manager of the park.
In your letter:
say how you feel about the changes
describe any problems these changes may cause
suggest what improvements you would like to see
You found the Lost item at the park and want to return. Write a letter to the park manager
Describe the item
Say where and when you found it
Ask how to return it to the owne
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
There is a problem with the changing rooms in the sport centre that you visit. You have complained several times but with no success
Write a letter to the manager of the sports centre In your letter
●describe what the problem with the changing rooms is
●say what happened the last times you complained
●explain what you want the manager to do
You work for an international company. You have seen an advertisement for a
training course which will be useful for your job.
Write a letter to your manager. In your letter
• describe the training course you want to do
• e x p l a i n what t h e c o m p a n y could d o t o help y o u
• s a y how the course will b e useful for your job
You have been doing some voluntary work to help your local community. However, now you are unable to continue doing this work.
Write a letter to the manager of the organisation where you have been working. In your letter
-Describe the work you have been doing
-Explain why you can no longer do this work
-Recommend another person who is interested in the work
You recently stayed at a hotel and had a very pleasant experience.
Write a letter to the hotel manager to thank them for the excellent service.
You work for an international company, and would like to spend six months working in its head office in another country. Write a letter to your manager. In your letter: •explain why you want to work in the company’s head office for six months •say how your work could be done while you are away • ask for his/her help in arranging it
You visit a sports center regularly and there is a problem with the changing rooms in it. You have complained about it several times but with no success write a letter to the manager of sports center.
A telephone company made a mistake about sending your bill to a wrong address. Write a letter to the account manager to complain and explain.
- what problems this caused you
- what you would like them to do
The local supermarket you shop at has recently done some renovations to improve the appearance of the store; however, the layout of the store is completely different now, and it is hard to find the products you are looking for. Write an email to the store manager and do the following things: • Congratulate him/her on the store’s new appearance. • Complain about the new layout of the store. • Offer a suggestion on how the store could be improved.