You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved
You needed some help with your garden a few weeks ago. It had too many weeds and insects, and your flowers were dying. You went to a local Garden Centre for help. The salesperson was very helpful, and now your garden looks much better. Write an email to the manager and Describe the salesperson who helped you.
Explain what the salesperson did for you and Describe the positive results from the salesperson’s advice.
You have just started a course in a college which has no facilities of its own. Write a letter to the manager of private sports club. In your letter
Introduce yourself
Say why you are interested in this sportc centre
Ask some questions about the club e.g. facilities,members,cost
Your company has sent you on a three-month course in another country. The course is coming to an end but you would like to prolong your stay. Write a letter to your manager, in your letter:
Describe how the course has benefited you
Explain why you would like to delay your return
Suggest a date when you would like to come back
You recently bought a toy from a company online. When the toy was delivered, you found some problems with it. Write a letter to the company manager. In your letter:
-Describe the toy
-Explain the problems with it
-Tell the manager what you would like her/him to do
You experienced an incident on public transport that caused you distress. Write a letter to the manager of the public transport company.
In your letter
▪ describe the incident
▪ explain how this incident affected you
▪ suggest what could be done about it
You work in a shop and have noticed that many customers complain that the shop closes too early. You think that the shop should stay open until later.
Write a letter to the shop manager, in your letter
1. Describe the complaints that have been made
2. Explain why it is important that the shop should stay open until later
3. suggest how the opening hours should be changed
Write at least 150 words. You do not need to write any addresses.
Begin your letter as follows: Dear_________________,
You recently stayed at hotel for a conference with your company and there were several problems with your room.
Write to the hotel managment to complain include:
•where you stayed
•what the problem were
•how they can fix your complains
You have just started a course in a college which has no sports facilities of its own.write a letter to the manager of the nearest private sports club. In your Letter:
-Introduce yourself
-say why you are interested in this sports club
- ask some questions about the club. e.g facilities, members, costs
Write a letter to your manager to request setting up a cafeteria for the staff
In your letter, you should tell:
•what you heard about the inconvenience from the staffs
•how you feel about it
•what suggestion you can give
You should spend about 20 minutes on this task.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the manage� should do to improve the food in future
You exercise regularly and have been a member of many different gyms. Recently, you moved into a new neighbourhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the machines after use and often leave dirty towels on the benches in the change rooms. Write to the gym manager.
You recently attended a meeting at a hotel. When you returned home you found some important papers are missing. Write a letter to the Manager saying where you left the papers, how important the papers are, waht do you want him/her to do?
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
say what the participants liked about the hotel
explain why they were unhappy about the food
suggest what the manager should do to improve the food in future
You work for an international company. You have seen an advertisement for a training course which will be useful for your job. Write a letter to your manager. In the letter:
•describe the training course you want to do
•explain what the company could do to help you
•say how the course will be useful for the job
2. You received a letter from a friend who asked for a recommendation letter from you for the job that he/she is applying for.
Write a letter to the manager:
– Explain how well you know this person
– Describe how this person work
– Why you think this person is suitable for the job.
You recently visited a foreign country and gost some information at the Tourist Information Centre. The information given to you was wrong. Write a letter to the centre manager and explain:
what was the information required
how was the wrong information provided?
what problem did you have because of this?
You recently bought a peice of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken. Write a letter to the shop manager. You should say
Describe problem with the equipment
Explain what happened when you phoned the shop
Say what you would like the manager to do
You have recently been in a sports centre and noticed some issues in the changing rooms. Write a letter of complaint to the manager of the centre and say
– What was the problem?
– Explain why it is bothering you.
– Suggest a possible solution.
You saw an advertisement for a job opening as a customer service representative at a local company. Write a letter to the hiring manager expressing your interest in the position. In your letter, include:
Your relevant experience and skills
Why you are interested in this job
Your availability for an interview
Your company has sent you on a three-month course in another country. The course is coming to an end, but you would like to prolong your stay.
Write a letter to your manager. In your letter
-describe how the course benefited you
-explain why you would like to delay your return
-suggest a date when you would like to come back.
You are planning a business trip to another city. Write a letter to the manager of a local hotel to make arrangements for your stay. In your letter:
Introduce yourself and your company
Provide the details of your stay (dates, type of room, etc.)
Explain any special requests you have
Write at least 150 words. You do NOT need to write any addresses.
You recently visited a foreign country and gost some information at the Tourist Information Centre. The information given to you was wrong.
Write a letter to the centre manager and explain:
- what was the information required
- how was the wrong information provided?
- what problem did you have because of this?
You have recently moved to a new neighbourhood and would like to join a sports centre there. You have found a private sports club.
Write a letter to the manager of the sports club. In your letter,
introduce yourself
say why are you interested in this sports club
ask some questions about the club e.g facilities, membership, costs etc.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently broke your leg and your colleagues from work sent you get well cards and presents. Write a letter to them and say
Write a letter to your manager. In your letter
- Thanks them for supporting you
- Describe how you spend your time
- Explain about your recovery process
You are studying for a qualification, and would like some time off work to complete it. Write a letter to your manager. In your letter, ask for some tome off to complete a qualification, suggest what will you do later at work if you have time off,say how will the qualification helps your job or company.
You are going to have a family party in a private room in a hotel.
Write a letter to the hotel manager and say :
Why you need to use this private room
What you need them to provide for the party
inquire about the price of the food you are ordering.
The table shows the proportion of women in the labour force and women in management in five countries. Summarise the information by selecting and reporting the main features and making comparisons where relevant.
Write a letter to the manager of the bus company. In your letter
• describe what the problems are
• explain how these problems are affecting you
• suggest what you would like the company to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ...........,
Some people say that all secondary and higher secondary school students should be taught how to manage money as it an important like skill. do you agree or disagree with this statement?
Some pople think that students should be taught how to manage money in primary schools and secondary schools because it is an important life skill. Do you agree or disagree?
You are having some problems with hygiene at your new gym.
Write a letter to the manager of the gym. In your letter,
● describe when you enrolled
● describe the issues
● suggest some solutions
You recently enjoyed a meal at an expensive restaurant, and you were impressed with the good service you received. Write a letter to the restaurant manager. In your letter
• explain the circumstances of your visit to the restaurant
• describe the service you received
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter
• describe the problem with the piece of sports equipment
• say what happened because of the problem
•explain what you would like the company to do.
You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: explain why you were at the hotel describe the problems you faced say what you would like the manager to do
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants athe meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch Write a letter to the manager of the hotel. In your letter: say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future
There is a problem with the changing room in your gym. You reported it several times, but it was not resolved. Write a letter to the gym manager. In your letter
• Describe the problem.
• Explain what the gym’s response was when you reported the problem.
• Say what you would like the manager to do about the problem.
Write at least 200 words to express your ideas clearly by using various structures and vocabularies.
You recently rented a car for a week. You were dissatisfied with the car. Write a letter to customer service manager of the car rental agency. In your letter:
- Give details about the car rental and explain why you rented the car.
- Explain what the problem was and how you responded
- Describe what action you want the manager to take
you have lost a vsluable item. write a letter to insurance manager
ou work for an international company. You have seen an advertisement for a training course which will be useful for your job. Write a letter to your manager. In your letter, - describe the training course you want to do - explain what the company could do to help you - say how the course will be useful for your job Begin your letter as follows: Dear Sir or Madam,
You recently organized an all-day meeting for your company, which took place in a local hotel, in their feedback, participants at the meeting told that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel
- say what the participants liked about the hotel
- explain why they were unhappy about the food
- suggest what the manager should do to improve the food in futu
You have recently heard that your manager will be leaving the company next month. You and your colleague are planning to buy a farewell gift for her.
Write a letter to your colleague. In your letter:
say how you feel about your manager leaving
describe a present you think would be suitable
discuss arrangements for buying the gift or planning a farewell celebration
One of your friends wants to apply for a job at a summer school camp as a sports trainer. Write a letter to the camp manager to recommend your friend. in your letter:
-say how well you know your friend
-describe the qualifications and experience that your friend has
-explain why your friend would be suitable for this job
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
The table below shows the proportion of women in the labor force and women in management in five countries. Summarise the information by selecting and reporting the main features and making comparisons where relevant. (Hà Vy)
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant's manager. In your letter,
explain that you would like to apply for the job
give some details of any relevant experience that you have
specify the days and times that would suit you
You visit a cafe every day. Write a letter to the manager of the cafe.
In your letter
Say what you like about the cafe - peacefull environemnt, as well as the coffee, welcoming employees and the interior
Suggest an improvement to the cafe - An addtional barista as well as counter, and add some games
Explain the benefits of your suggestion - increase efficiency + customer's will spend more time cafe which will increase cafe's revenue.
You recently stayed at a hotel during a short trip. After returning home, you realized that you left an important item in your room.
Write a letter to the hotel manager. In your letter:
•Explain what item you left behind
•Describe where you think you left it
•Say what action you would like the hotel to take
You are studying for an exam, and you would like some time off work to complete it.
Write a letter to your immediate manager.
In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
State how this qualification helps your job or company.