You recently purchased a faulty product from an online store. Write a letter to the store manager outlining the issue and requesting a refund or replacement.
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter,
You have learned about an international job that is available within the company you currently work for and you want to apply. Write a letter to the hiring manager. In your letter:
Say why you are applying for this international position
Describe the job you are currently doing for the company
Tell him/her why you think you will be good at the job
Environment pollution is too alarming to be managed by individuals. Real change can be made at the government level. What extent do you agree or disagree?
Your company is going to give a special training course for staff.
Your manager has asked you to find out if the local conference
centre has the right facilities to hold this course.
Write a letter to the manager of the conference centre. In your
letter:
● Give details about the course
● Describe what equipment you will need for the course
● Ask some further questions about the facilities at the
conference centre
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
• say who you are
• explain the problem
• say what action you would like the store to take
There have been several complaints about the reception area where visitors
to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter
• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved
You have a meeting with your manager next day.Write a letter him/her what you are going to discuss in the meeting.
In your letter
what you have done for the company in the year you worked there
what changes you would like to recommend
what training you require
A lot of places in the world rely on tourist as a main source of income. Unfortunately, tourism can also be a source of problems if it is not managed correctly. Discuss about the problem solution.
One of your friends wants to apply for a job at a summer school camp as a sports trainer. Write a letter to the camp manager to recommend your friend. In your letter:
osay how well you know your friend
odescribe the qualifications and experience that your friend has
oExplain why your friend would be suitable for this job.
You recently organised an all-day meeting for your company, which took
place in a local hotel. In their feedback, participants at the meeting said that
they liked the hotel, but they were unhappy about the food that was served
lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the manager should do to improve ttE food in future
In many countries, students leave high school without learning how to manage their money. Why is that the case? What could be done to tackle the issue? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You would like to buy some electrical goods at a shop in a town which is far from your home.
Write a letter to the manager of the shop. In your letter:
say which electrical goods you want
ask questions about the cost of the goods and how to pay
explain how you will collect the goods.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear...
On a recent holiday, you lost a valuable item. Fortunately, you have a travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter:
1)describe the lost item.
2)Explain how you lost it
3)Tell the insurance company what you would like them to do
You recently had a problem with a product you purchased. Write a letter to the store manager. In your letter:
Describe the problem with the product
Explain what happened when you tried to return it
Say what you would like the manager to do
Write at least 150 words. You do NOT need to write any addresses.
You have just returned from a conference and want to give a presentation to your colleagues.Write a letter to your manager about this.Include
What the conference was about
your plans for the presentation
its impact on your company
Every year, someone in the company where you work is chosen as best employee. Your manager has asked staff members to make suggestions about who should be chosen this year.
Write a letter to your manager. In your letter
• Identify a colleague who you think should be best employee
• Explain what the job of this colleague involve.
• Give reasons why the colleague should be chosen as best employee.
You recently attended a meeting at a hotel. When you returned home , you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
.. say where you think you left the papers
" explain why they are so importa nt
"' tell the manager what you want him/her to do
One of your pen pals will shortly be visiting your city. For some reasons, you can not manage to meet him at the airport on time.
Write a letter asking him to wait for you at the airport and tell him how to identify you.
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
●describe the problem with the equipment
●explain what happened when you phoned the shop
● say what you would like the manager to do.
You are planning a 2 day work training outside your city next month.write a letter to the manager of the hotel regarding accommodation arrangement for your visit.in your letter
Introduce yourself and your company.
Ask Availability of their rooms.
Tell him/her that your every arrangement and needs.
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success. Write a letter to the manager of the sports center. In your letter:
• Describe what the problem with the changing rooms is
• Say what happened the last times you complained
• Explain what you want the manager to do
You are applying for a job. As well as attaching a CV, you need to write a cover letter explaining your reasons for choosing this particular job at this particular company, and why you would be a good hire. Things to include are:
1. Possible qualifications or reasons for you to be hired: bachelor degree, 3 years as a sales manager
2. Your energy and enthusiasm for the job
3. Your past experience in a similar position.
You have seen an advertisement in the newspaper for a temporary job working as a Sales Representative during the holiday season. You decide to apply for the job.
Write a letter to the Hiring Manager of the company. In your letter:
• Introduce yourself
• Explain what experience and special skills you have
• Explain why you are interested in the job
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Hiring Manager,
You should spend about 20 minutes on this task.
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter:
•say what the participants liked about the hotel
•explain why they were unhappy about the food
•suggest what the manager should do to improve the food in future
Write at least 150 words.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
You will have to undergo a minor surgical procedure and you will not be able to do your job in full. Write to your manager
– Explain about the operation.
– Say what part of the job you will not be able to do.
– Suggest a solution to this situation.
You ware working for a Company. You need to take some time off work and want to ask your manager about this.
Write a letter to your manger. In your letter
* explain why you want to take time off work
* give details of the amount of time you need
* suggest how your work could be covered while you are away
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ..................,
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
●say where you think you left the papers
●explain why they are so important
●tell the manager what you want him/her to do
Some people think the government should take measures regarding the healthy lifestyles of individuals. Others think it must be managed by individuals. Discuss both sides and give your opinion.
You bought an electronic device, and it is not working properly. Write a letter to the manager.
- Describe the product you bought
- Tell me what you do to resolve the problem
- Tell the manager what you want
You eat in your college cafeteria everyday lunchtime. However, you think it needs some improvements.
Write a letter to the college manager . In your letter,
•explain what you like about the cafeteria
•say what is wrong with it
•suggest how it could be improved
You have seen a job advertised in the newspaper. You want to
apply for the job.
Write a letter to the manager of the company.
In your letter
• provide information about yourself
• give details of your previous work experience
• Say why the company should consider you for the job You do NOT need to write any
addresses. Begin your letter as follows:
Dear Sir,
You recently visited a foreign country and gost some information at the Tourist Information Centre. The information given to you was wrong.
Write a letter to the centre manager and explain:
- what was the information required
- how was the wrong information provided?
- what problem did you have because of this?
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they like the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the managers should do to improve the food in the future
Write a letter to your manager complaining about parking situation at work.
In your letter, you should:
describe the problems are
explain why should solve the problems
suggest how to solve the problems.
Write a letter to your manager asking for a training course, which
you would like to attend. In your letter explain
What the course is,
Why it is required for your job
How you will manage work while doing the course.
You are interested in applying for a job advertised in a local newspaper. Write a letter to the hiring manager expressing your interest and outlining your qualifications and experience.
You recently used a taxi and left some important documents there. Write a letter to the taxi manager and say:
– Describe what you left and where it happened.
– Why are these papers important?
– What would you like the manager to do about it?
Write at least 150 words. You do NOT need to write any addresses.
You should spend about 20 minutes on this task.
You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
You do NOT need to write any addresses
The manager of your company Wants to advertise the company on the radio . He/she has asked you to write for a radio station about this .
Write a letter to the advertising director of the radio station . In your letter :- 1. Describe your company’s products and/or services .
2. Explain why your company wants to advertise on this radio station .
3. ask some questions about advertising on this radio station .
(150 words )
You should spend about 20 minutes on this task.
You had a job during the summer vacation, but the payment you received was not right. Write to the manager to state the following: 1) describe what has happened, 2) the work you did and how much you should have earned, and 3) what you want to happen next. You should write at least 150 words.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
There have been some problems with the public transport you use to commute daily.
Write a letter to the manager of the public transport company.
In your letter:
describe the problems
explain how these problems are affecting you and others
suggest what could be done about it
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Your work place does not have a parking area and it is causing some problems.
Write a letter to your manager,
Describe the problems it has caused.
Explain what benefits a parking area would bring to the company.
Suggest a solution.
You organised a 90th birthday party in a hotel for a relative. Many elderly guests attended this party which of grand success. Write a letter to thank the hotel manager. In your letter,
Give details of party
the reasons why party was successful
Mention a staff member who helped you a lot
You are a student living in university accommodation. The heating has not worked for some
time. Write a letter to the management. In your letter Explain why you complain;
Describe the problems
Tell what you want them to do
You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
The table below shows the percentage participation of women in senior management in three companies between 1975 and 2015. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.