You missed an important meeting at work.
Write a letter to your manager. In the letter:
• Apologise for not attending
• Explain why you did not attend
• Say what you will do to make up for it
Task 1
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you. In your letter, explain:
what are the changes
what are the problems you are facing
what part of the service would you like to change
Write at least 150 words. You get 20 minutes to complete this task.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel. Write a letter to the manager of the hotel. In your letter
•Say where you think you left the papers
•Explain why they are so important
•Tell the manager what you want him /her to do
You had something delivered to your home. You now realise the person who delivered it damaged something in your home while they were delivering the item. Write a letter to the manager of the delivery company. In your letter:
• give details of the delivery
• describe what was damaged
• say what you would like the manager to do
Your internet is not good. Write to the manager of an internet provider about this problem.
Some people believe that children who are given pocket money every week have fewer problems managing money when they become adults. to what extent do you agree or disafree?
RWrite a letter to your manager to request setting up a cafeteria for the staff.
In your letter, you should tell:
what you heard about the inconvenience from the staff
No privacy
Have to eat where work, so much docs ,hard to eat
Cannot relax
how you feel about it
Should be a place where meet qnd talk co workers, relax and enjoy some free time
what suggestions you have.
You recently bought a washing machine from a well-known store. After a few days of use, you found that it is making unusual noises and not working properly.
Write a letter to the store manager. In your letter:
•describe the problem with the washing machine
•explain how it has affected your daily routine
•say what action you would like the store to take
You recently organised an all-day meeting for your company, Which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your lette
say what the participants liked about the hotel
explain why they were unhappy about the food
suggest what manager should do to improve the food in future.
You recently sent some documents by post, but they did not arrive at the destination.
Write a letter to the post office manager. In your letter,
•give details of the situation
• describe the documents
• say what action you want the post office to take
you recently went on a sightseeing tour, and you are not happy with the quality of the tour. Write an email to the tour's manager in about 150-200 words. your email should do the following things. Describe why you selected the tour explain what you did not like about the tour guide give suggestions to the manager to improve the tour.
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
You started in your present job two years ago. You now feel it is important for your career development to move to a different department in the same company. Write a letter to your manager. In your letter
• say what you have learned in your present job
• suggest how the company would benefit from moving you to a different department
• explain why you do not wish to leave the company
Begin your letter as follows:
Dear _______________
(2024) You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter,
say where you think you left the papers explain why they are so important tell the manager what you want him/ her to do
give me band and transcript
you and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory.
Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter,
– give details of the things that were unsatisfactory
– explain the reactions of the members of your family
– ask the manager what he/she is going to do about the situation
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
•Say what the participants liked about the hotel.
•Explain why they were unhappy about the food.
•Suggest what the manager should do to improve the food in future.
Write a letter to a bookstore manager who is living in another city. Ask him/ her to make available a book that you are interested in. In you letter.
What book you are looking for?
Why you need this book
How you plan to purchase the book.
You have just started a course in a college which has no sports facilities of its own. Write a letter to the managef of the nearest private sports club. In your letter
● introduce yourself
● say why you are interested in
this sports club
● ask some questions about the
club e.g. facilities, members,
costs
A telephone company made a mistake about sending your bill to a wrong address. Write a letter to the account manager to complain and explain.
- what problems this caused you
- what you would like them to do
The table below shows the proportion of women in the labor force and women in management in five countries. Summarise the information by selecting and reporting the main features and making comparisons where relevant. (Trần Huy)
You have been doing some voluntary work to help your local community. However, now you are unable to continue doing the work.
Write a letter to the manager of the organisation where you have been working.
Write a letter to the building manager. In your letter:
- describe the noisy behavior of your neighbor,
- explain how it is affecting you,
- suggest a solution to this problem.
It is a good thing if senior management workers in a company get a much higher salary than other workers in the same company. Do you agree or disagree?
You recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter
• describe the problem with the piece of sports equipment
• say what happened because of the problem
•explain what you would like the company to do.
You recently went to an expensive restaurant. Something went wrong. Write a formal email to complain to the restaurant manager. In your email: Describe the problem Explain how the problem affected you Say what you expect the restaurant manager to do You should write at least 120 words. You should take about 20-30 minutes to complete the task.
You work for a company. You have seen some information online about a training course that would be useful for your work.
Write a letter to your manager. In the letter benelicial joork
ogive details of the course
osay how the course would be useful
oexplain how the company could help you do this course.
▪️You work for a company where the manager is soon going to retire. Write a letter to the assistant manager. In your letter:
▪️ Propose how the retirement party for the manager can be organised.
▪️Explain how the manager has influenced you at work.
▪️Suggest a suitable retirement gift for the manager.
Write at least 150 words.
You recently bought a piece of equipement for your kitchen but it did not work. You phoned the shop but no action was taken
Write a letter to the shop manager. In your letter
Describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
●Where you stayed
●What the problem were
●How they can fix your complaintd
You recently moved house and you used a removal Company to help you move your belongings. However, some of your things were damaged in the move. Write a letter to the manager of the removal company. In your letter,
• Give details of the move
• Describe the damage
• Say what you would like the manager to do.
Write a letter to your manager about a computer system problem that you have encountered and say
Describe the problem
How it is affecting your work
What needs to be done about it
Some people believe that all companies’ decisions should be decided by managers, while others think that it is better to include employees in decision making. Discuss both views and give your opinion?
Some people believe that company CEOs should receive far higher salaries than other employees and low-ranking managers. Do you agree or disagree?
A sports club in your area is about to be closed and you oppose to that. Write a letter to the manager and make suggestions why it is important that the club stays open.
You have lost your credit card Write a letter to the manager of your bank In the letter explain how you lost the card ask the manger to cancel the old card and to issue you a replacement
You recently heard about some new jobs at a local department store. You would like to work there.
Write a letter to store manager of the department store. In your letter
-Explain how you heard about the job
-Describe the kind of job you would like to have
- Give details of your experience and qualifications
Dear Sir or Madam,
Write a letter to a hotel manager in another city for an upcoming 2-day business trip for you and your colleagues.
Introduce yourself and colleagues
Give information about the business meeting
Tell other requests you might have
It is often said that the subjects taught in schools are too acade ic in orientation and that it would be more useful for children to learn about practical matters such as home management, work and interpersonal skills. To what extent do you agree or disagree?
Some people believe that schools should teach practical skills such as financial management, cooking and basic repairs, instead of focusing mainly on academic subjects. Do you agree or disagree?
You have bought clothes from a shop in a different city, and one garmen turned out to be defective. Write a letter to the manager of the store an explain
What did you buy there?
What defect did you find?
How would you like to solve this issue?
You recently visited a department store. One member of staff at the store was very helpful to you, and you want to tell the store manager about this. Write a letter to the store manager. In your letter say which part of the store you visited describe how this member of staff was helpful to you say what you would like the manager to do
You were recently impressed by a staff member at a supermarket. Write a letter to the manager of the supermarket. In your letter: • Describe the situation • Explain how you were helped • State what you are going to do as a result of this good experience
ou have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter:
Describe the problem the new employee has caused
Explain how other employees about the new employee’s conduct
Say how you expect the HR manager to address the situation.
There have been several complaints about the receiption area where visitors to your company arrive. Your manager has asked you to suggest how the receiption area could be improved.
Write a letter to your manager. In your letter
-Describe the complaints that have been made
-Say why the reception area is important
- Suggest how the receiption area could be improved
You drive to work, but have recently had a problem parking your car at the office. Write a letter to your manager. In your letter.
Discribe the problem with the parking
Explain how this is affecting you
Suggest what should be done about the problem
You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him.
Write a letter to the hotel. In the letter
• describe the problem at the hotel
• explain what the manager had said at the time
•say what you want the manager to do.
People in senior management positions should have a higher salary than other workers in a company or an organization. Do you agree or disagree?
You want to go camping for a week with a group of friends.
Write a letter to the campsite manager. In your letter
• ask them to send you some information about the campsite
• find out about the cost
• give information about your likely arrival time
You should spend about 20 minutes on this task.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You should write at least 150 words.
You have just started a course in a college which has no sports facilities of its own. Write a letter to the manager of the nearest private sports club. In your letter
•introduce yourself
• say why you are interested in this sports club
• ask some questions about the club e.g. facilities, members, costs