You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the
● say what you would like the manager to do.
Environment pollution is too alarming to be managed by individuals. Real change can be made at the government level. What extent do you agree or disagree?
ou work for an international company. You have seen an advertisement for a training course which will be useful for your job.
Write a letter to your manager. In your letter
describe the training course you want to do.
explain what the company could do to help you.
say how the course will be useful for your job.
Your next door neighbor likes to listen music late at night because of the loud music you often loose you sleep. Write a letter to the building manager.
You have bought clothes from a shop in a different city, and one garmen turned out to be defective. Write a letter to the manager of the store an explain
What did you buy there?
What defect did you find?
How would you like to solve this issue?
You recently went on holiday with your family to an island resort . Upon your return home, you discovered that you had forgotten a very valuable item there.
Write a letter to the hotel manager to inform him/her of your problem. In the letter, you should:
Describe the item
Say why it is important that you get the item back
Tell the manager what you would like him/her to do.
You recently bought a piece of sports equipment from an online store. When you first used the piece pf equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter :
describe the problem with the piece of sports equipment.
say what happened because of the problem.
explain what you would like the company to do.
Begin your letter as follows :
Dear Sir or Madam,
You stayed at a hotel last week. After you got home, you realized that you had left your watch behind. Write a letter to the hotel manager. In your letter
- Explain what happened to your watch
- Describe your watch
- Ask the manager to help you find it
You recently went on a business trip to another country and you faced an issue at the airport.
- inconvenience
Write a letter to the airport management and include
● what the details of your flight were.
- AL187 to the Delhi International Airport on 28 Jan at 10:27 AM
● what the problem at the airport was.
- The security check in machine was down due to lack of sufficient repair. Caused an almost half mile long waiting line in the airport and had to rushed to the gate one it was completed
● some suggestions for improvement. - Add an additional line + use software to track maintenancevand always to PM
Some people become famous in their early age. Is it bad or good? Discuss and give your opinion.
Write a letter to your manager to request setting up a cafeteria for the staffs.
In your letter, you should tell:
what you heard about the inconvenience from the staffs
how you feel about it
what suggestion you can give
You exercise regularly and have been a member of many different gyms. Recently, you moved into a new neighborhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the machines after use and often leave dirty towels on the benches in the change rooms. Write to Mr Koto, the manager. In your letter:
•explain who you are
•describe the problem exactly
•make suggestions to improve the gym
You are studying for a qualification, and would like some time off work to complete it. Write a letter to your manager. In your letter, ask for some tome off to complete a qualification, suggest what will you do later at work if you have time off,say how will the qualification helps your job or company.
You have recently visited a tourist attraction and are very pleased by the help given to you by the staff. Write a letter to the staff manager.
Give details of your visit
Describe how the staff helped you
What you want the manager to do
You should spend about 20 minutes on this task.
You work for an international company, and would like to spend six months working in its head office in another country.
Write a letter to your manager. In your letter:
explain why you want to work in the company’s head office for six months
say how your work could be done while you are away
ask for his/her help in arranging it
Write at least 150 words
You believe that your local library needs some improvements.
Write a letter to the library manager to suggest changes.
In your letter:
explain why you think the library needs improvements,
suggest what changes should be made,
invite the manager to discuss your suggestions in more detail.
Colleges and universities are entrusted and charged to impart education to people. Hence, it advised that these institutions educate students with more practical skills such as managing accounts and investments. Do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
General Training Task 1
You should spend about 20 minutes on this task.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You recently sent some documents by post, but they did not arrive at the destination.
Write a letter to the post office manager. In your letter,
give details of the situation
describe the documents
say what action you want the post office to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You were scheduled to attend a job interview recently, but you were unable to make it on time and missed the appointment.
Write a letter to the Human Resources Manager. In your letter:
Apologize for missing the interview and explain what happened.
Explain why you were unable to contact the office at the time of the incident.
Express your continued interest in the position and ask to reschedule the interview.
You use the local swimming pool often and during one of your visit you have encountered a problem. Write a letter to the manager and say
– What the problem was and when it happened
– What the swimming pool staff have done about it
– Suggest your own solution to the problem.
Some people believe that children should be taught how to manage money at school. Others think that money management should be taught at home. Discuss both views and give your own opinion.
You’ve read an article about the company you work for in a business magazine. The article contains information that is wrong.
Write a letter to your manager. In your letter:
• give details of the magazine
• explain what information about your company is wrong
• suggest what you think your manager should do
A lot of places in the world rely on tourism as a main source of income. Unfortunately, tourism can also be a source of problems if it is not managed correctly. Describe the advantages and disadvantages of tourism in the modern world. Do you think that benefits of tourism out weight its drawbacks?
recently travelled by train on a business trip. When you got off, you left some luggage on the train by mistake. Write a letter to the manager of the lost property office at the train company. In your letter give details of your journey describe the luggage and its contents say what you want him/her to do.
On a recent holiday you lost a valuable piece of jewellery. Fortunately you have travel insurance which covers the cost of any lost or damaged items. White a letter to the manager of your insurance company. In your letter,
-Describe the item you lost
-Explain how you lost it
-Tell the insurance company what you would like to do
The company you work for is planning to provide special training for staff. Your duty is to find out if the local conference centre has suitable facilities in order to hold the training.
Write a letter to the manager of the conference centre. In your letter
• Give some details about the training course
• Describe what kind of equipment you will need for the course
• Ask some questions about the facilities at the conference centre
You know that a building company is planning to build new houses in immediate proximity to your house. Write a letter to the manager of the company. In your letter – Say how you found out about their plan – Describe how you feel about it – Explain what you hope that they do about it
ou ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
You should spend about 20 minutes on this task.
You want to join a new gym in your neighbourhood.
Write a letter to the gym manager. In your letter
ask what types of membership are available, and what the prices are
ask what activities are available
ask what the joining procedure is
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You recently rented a car for a week. You were dissatisfied with the car. Write a letter to customer service manager of the car rental agency. In your letter:
- Give details about the car rental and explain why you rented the car.
- Explain what the problem was and how you responded
- Describe what action you want the manager to take
You have recently travelled on a train and unfortunately left your luggage.
Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you accidentally left on the train. In your letter,
give details of your train trip
describe the luggage you left on the train
say what actions you want him/her to take
Write at least 150 words.
Your workplace requires an interpreter to translate from one language to another during meetings. Write a letter to your manager.
In your letter
recommend someone to act as an interpreter;
explain why the person is qualified for that role;
say how the person can be contacted.
Write a letter to your manager to nominate a person for best employee of the year award.
Who is this person?
Why did you choose him?
What is the characteristic of a good employee?
You recently notice a local restaurant that was offering a part time job.
Write a letter to restaurant manager. In your letter,
• Explain you would like to apply for a job
• Give some details of any relevant experience that you have
• Specify the days and times that would suit you.
You recently purchased an item from a local store, but you are not satisfied with your purchase. Write a letter to the manager of the store. In your letter:
Describe the item you bought and why you need it.
Explain why you are not happy with it.
Say what you would like the manager to do.
You should spend about 20 minutes on this task.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
•explain the situation
•complain about the bad service
•ask for immediate delivery of your order or your money back
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have traveled by air had an unpleasant flight. Write a letter to the airline company Manager about the following:
- Describe the flight
- Explain what was the problem
- ask how this issue can be solved
You live at university accommodation. You found that some valuables were stolen from your room. Write a letter to accommodation manager about this theft. In your letter
• Introduce yourself
• Describe what happened
• Write what you want from the accommodation manager
Some people believe that senior managers should be warm and friendly toward their employees. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
General Training
You started in your present job two years ago. You now feel it is important for your career development to move to a different department in the same company.
Write a letter to your manager. In your letter:
•Say what you have learned in your present job,
•Suggest how the company would benefit from moving you to a different department,
•Explain why you do not wish to leave the company.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….. ,
You get 20 minutes to complete this task.
You have been doing some voluntary work to help your local community. However, now you are unabled to continue doing this work. Write a letter to your manager of the organization where you have been working.
*describe the work you have been doing
*explain why you can no longer do this work
* recommend another person choice interested in the work.
some people believe that children should study practical skills as managing a bank account, car maintenance, as well as traditional academic courses. Do you agree or disagree?
You are going to be absent from work for a few days.
Write a letter to your manager. In your letter:
* explain why you will be absent from work
* say how many days you will be away
* explain how you will manage your work while you are absent
The best way to encourage employees is managers giving positive comments. What other methods can also be used? Discuss and give your opinion
Letter topic. You recently noticed a alocal restaurant that offering part-time job
Write a letter to the restaurant's manager. In your letter,
-Explain yhat you would like to apply for the job
-give some details of any relavent experince that you have
-specify the days and times yhat would suit you
The hotel where you and your family spent the weekend did not offer the service they had promised. Write a letter to the manager. In your letter: • Introduce yourself. • Explain the problem. • State what action you would like from the hotel. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
One of your pen pals will shortly be visiting your city. For some reasons, you can not manage to meet him at the airport on time.
Write a letter asking him to wait for you at the airport and tell him how to identify you.
You recently stayed at your friend place to look after the house while he /she is away. You accidentally damaged something in his /her house. write a letter to your friend. in this letter:
Describe what the accident was
Explain when it happened
Suggest how the manage can be fixed.
You recently organized a party for your company at a hotel. Write a letter to the hotel manager. In your letter. –
describe the party and how it went -explain why you were pleased with the hotel service. -suggest some improvements that the hotel could make