General Training Task 1
You should spend about 20 minutes on this task.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
*Say where you think you left the papers
*Explain why they are so important
*Tell the manager what you want to him/her to do
You have recently moved to a new neighbourhood and would like to join a sports centre there. You have found a private sports club.
Write a letter to the manager of the sports club. In your letter,
• introduce yourself
• say why are you interested in this sports club
• ask some questions about the club e.g facilities, membership, costs etc.
Write at least 150 words.
You do NOT need to write any addresses.
You have been working in a company for the last two years. Recently, your computer in the office has started giving some problems and it is affecting your work performance. Write a letter to your manager. In your letter, describe the problem explain how it is affecting your work write what you want him to do regarding it You do NOT need to write any addresses. Begin your letter as follows:
You want to join a new gym in your neighbourhood.
Write a letter to the gym manager. In your letter
ask what types of membership are available, and what the prices are
ask what activities are available
ask what the joining procedure is
You should
You do NOT need to write any addresses. Begin your letter as follows:
Your workplace does not have a parking area for cars, and it is causing some problems. Write a letter to your manager and include the following:
– Describe the problems it has caused.
– Explain what benefits a parking area would bring to the company.
– Suggest a solution.
You travelled abroad and faced problems at airport. Write an letter to the airport manager and provide
-your flight details
-what is problem
-suggest some improvements you want to see
You recently started a part-time job in a supermarket. You made a small mistake in your work and you want to tell the manager about this.
Write a letter to the manager of the supermarket. In your letter
- give details of the small mistake you made.
- explain why you made this mistake.
- Suggest what you intend to do about this.
You do not need to write any addresses.
Begin your letter as follows
Dear .....................................,
You recently received a letter from your bank that you should have received a new credit card. Unfortunately, the card was not in the letter. Write a letter to your bank manager.
In your letter
. Explain what has happened
. Suggest the credit card should be cancelled for security reasons
. Ask when a new credit card can be sent to you
You have an upcoming meeting with your manager to discuss your performance in the past years. write a letter to the manager.
In your letter.
Describe your achievements in the past year.
Say what areas/skills need to improve on
Suggest plan to improve those skills/areas.
You are applying for a new job and international company. You would like to ask your previous employer to write a reference letter for you. Write a letter to your previous manager in your letter. Remind your manager of the position you worked in tell him or her position you applying for why you want ask him to provide you with the directors letter
You recently organised an all- day meeting for your company, which took place in a local hotel, in their feedback, participants said they liked the hotel but were not happy with the food served for lunch
Write a letter to the manager, in your letter,
Say what the participants liked about the hotel
Explain why the were unhappy about the food
Suggest what the manager should do to improve the food in the future
You should spend about 20 minutes on this task.
You want to join a new gym in your neighbourhood.
Write a letter to the gym manager. In your letter
ask what types of membership are available, and what the prices are
ask what activities are available
ask what the joining procedure is
You should write at least 150 words
You recently organised an all-day meeting for your company, which took place ina local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel •explain why they were unhappy about the food • suggest what the manager should do to improve the food in the future.
you bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it. Dear Sir or Madam,
You have recently travelled on a train and unfortunately left your luggage.
Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you accidentally left on the train. In your letter,
give details of your train trip
describe the luggage you left on the train
say what actions you want him/her to take
Write at least 150 words.
You recently stayed at a hotel and were dissatisfied with the service you received. Write a letter to the hotel manager, explaining the situation and expressing your dissatisfaction. In your letter, you should:
• Describe the problem and the details of your stay.
• Explain how it affected your experience.
• Suggest possible solutions or actions that you would like the manager to take.
Write at least 150 words.
You sent some documents by post recently, but they did not arrive.
Write a letter to the post manager. In your letter
-Give details of the situation
-Describe the documents
-Say what action you want tobe taken.
You are work working for a company.You need to take some time off work and want to ask your manager about this
Write a letter to your manager.In you letter
explain why you want to take time off work
give details of amount of time you need
suggest how your work could be covered while you are away
You have traveled by air had an unpleasant flight. Write a letter to the airline company Manager about the following:
- Describe the flight
- Explain what was the problem
- ask how this issue can be solved
You are soon going to spend three months doing work experience in an organisation.
Write a letter to the manager of the organisation where you are going to do work experience. In your letter
-Thank the manager for the opportunity to do work experience
Explain what you hope to learn from the work experience
Ask some questions about the work experience you are going to do
Begin you letter as follows : Dear Sir or Madam,
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant's manager. In your letter,
explain that you would like to apply for the job
give some details of any relevant experience that you have
specify the days and times that would suit you
Directors and managers of organizations are often older people. Some people say that it is better for younger people to be leaders. To what extent do you agree or disagree?
You have recently heard that your manager will be leaving the company next month. You and your colleague are planning to buy a farewell gift for her.
Write a letter to your colleague. In your letter:
say how you feel about your manager leaving
describe a present you think would be suitable
discuss arrangements for buying the gift or planning a farewell celebration
You have recently seen an advertisement in a local newspaper for a part-time job at a pharmacy. Write a letter to the hiring manager to apply for the position. In your letter:
Introduce yourself and explain why you are writing.
Describe your qualifications and experience relevant to the job.
Request further details about the job and the application process.
You have recently ordered a book online, but the book was delayed and has not arrived yet. Write a letter to the company manager. In the letter, you should:
– give the details of your order.
– explain why you need the book urgently.
– suggest a solution for the situation.
1.Your company has sent you on a three-month course in another country. The course is coming to an end but you would like to prolong your stay. Write a letter to your manager, in your letter:
oDescribe how the course has benefited you
oExplain why you would like to delay your return
oSuggest a date when you would like to come back
You had traveled by air and had an unpleasant flight. Write a letter to the airline company Manager about the following:
- Describe the flight
- Explain what was the problem
-Ask how this issue can be solved
For the past seven days, you were late for work due to some unavoidable issues at home.
Write a letter to your manager explaining why you were late for work for several days. In your letter,
explain why you were late for the last seven days
apologise for the delay
assure your manager that you will be on time from now on
You recently used a taxi and left some important documents there. Write a letter to the taxi manager and say:
– Describe what you left and where it happened.
– Why are these papers important?
– What would you like the manager to do about it?
Thank you letter.
Write a letter to supermarket's manager to thank them
You have decided to leave your current job even though you enjoy it. Write a letter to inform your
manager of your decision.
In your letter:
tell the manager your decision and the reason
describe what you have learnt in your current job
ask the manager to write you a reference letter.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
You were hurt in a minor accident in a supermarket and you wish to make a complaint.
Write a ltter to the manager of the supermarket. In your letter:
- give details about who you are
- give details about the accident
- suggest how the supermarket could prevent similar accidents.
You recently went to a movie theatre to enjoy a movie, but unfortunately, you left
your jacket there.
Write a letter to the manager of the movie theatre about the jacket. In your letter,
• describe the jacket
• describe where you were seated
• explain what you want the manager to do about it
You recently took a part-time job working for a local company. After a few weeks, you realised
there were some problems with the job.
Write a letter to the manager of the company. In your letter
explain why you took the job
describe the problems that you experienced
suggest what could be done about them
Write a letter to the manager of the sports club. In your letter,
-introduce yourself
-say why are you interested in this sports club
-ask some questions about the club e.g facilities, membership, costs etc. Write at least 150 words.
You have decided to leave your current job even though you enjoy it.
Write a letter to inform your manager of your decision. In your letter:
• Tell the manager about your decision and the reason for it
• Describe what you learnt in your current job
• Ask the manager to write a reference letter to help you with future employment.
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You are soon goi na to spend three months doing work experience in an organization.
Write a letter to the manager of the organization where you are going to do work experience.in your letter
Thank the manager for the opportunity to do work experience
Explain what you hope to learn from the work experience
Ask some questions about the work experience you are going to do
You have recently returned from an afternoon at your public library, and noticed various negative aspects that could be improved upon.
Write a letter to the manager of the public library. In your letter:
Describe the poor experience you had
Include ideas for what the library should change
Explain why you feel the library needs alteration
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
To Whom This May Concern,
You and your friend ate a meal at a restaurant to celebrate a special ocassion and you were very pleased with the food and service.
Write a letter to the manager of the restaurant. In you letter
*Give details of your visit to the restaurant
*Explain the reason for the celebration
*Say what was good about the food and the service.
You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him.
Write a letter to the hotel . In this letter
describe the problem at the hotel
explain what the mmanager had said the time
say what you want the manager to do
You work for an international company, and would like to spend six months working in its head office in another country. Write a letter to your manager. In your letter
-explain why you want to work in the company's head office for six months
-say how you work could be done while you are away
-ask for his-her help in arranging it
You work for an international company. You have seen an advertisement for a training course which will be useful for your job.
Write a letter to your manager. In your letter
•Describe the training course you want to do
• Explain what the company could do to help you
• Say how the course will be useful for your job
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant’s manager. In your letter,
– explain that you would like to apply for the job
– give some details of any relevant experience that you have
– specify the days and times that would suit you
Write the letter to the manager of the delivery company
Give details of the delivery
Describe what was damaged
Say what you would like the manager to do
You recently organized a party for your company at a hotel. Write a letter to the hotel manager. In your letter
• describe the party and how it went
• explain why you were pleased with the hotel’s service
• suggest some improvements that the hotel could make
You should spend about 20 minutes on this task.
You have made a reservation in a hotel for a business trip for you and your colleagues. However, you need to make some changes to your booking. Write a letter to the hotel manager. In your letter
give details of your current booking
explain what changes you need to make and why
ask the manager to make some special arrangements for your business meetings
Write at least 150 words.
Write a complaint letter to the airline manager regarding the behaviour of one of staff members on your. flight .In your letter
Give full details of your flight
Say what the problem with the staff member was
What would you like the manager to do regarding this matter