ou are not satisfied with the changing rooms in a sports centre that you visit. Write a letter to the manager.
- What the problem is
- How you feel about the problem
- What steps you want the manager to take
You want to recommend someone to work in a company. Write a letter to the manager.
In your letter:
Who the person is
How did you know the person
Working experience of the person.
Why do you recommend the person?
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter
•Describe the complaints that have been made
•Say why the reception area is important
• Suggest how the reception area could be improved
Your company has recently introduced a new uniform for the staff. But you have learned that the staff members are not happy about it.
Write a letter to your manager about it. In your letter,
explain why you think the staffs are not happy with the new uniform
what you want the new uniform to be like
and give some suggestions to handle the situation
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You do not need to write any addresses. Begin your letter as follows:
Dear Sir or Madam
You recently bought a children's toy online, but when it arrived, it was damaged. Write a letter to the manager of the toy shop. Describe what the problem with the toy is. Suggest how the damage may have happened. Say what you would like the manager to do.
You have purchased some goods from a company and the goods were supposed to be delived within three days of purchase. Seven days have already gone and you have not received the products yet. Write a letter to a company manager with whom you arranged the delivery of goods. In your letter: inform him/her what itmes you have purchased ask the reason for the delay in delivery suggest what can be done about this matter
Write a letter to your manager to request setting up a cafeteria for the staff. In your letter, you should tell:
what you heard about the inconvenience from the staff
how you feel about it
what suggestions you have
you recently attended a meeting in a hotel, when you returned home you found out that you left something important at the the hotel
write a letter to the manager of the hotel
You have recently ordered a book online, but the book was delayed and has not arrived yet. Write a letter to the company manager. In the letter, you should:
– give the details of your order.
– explain why you need the book urgently.
– suggest a solution for the situation.
Write a letter to the manager of a company which is based in a foreign country to recommend your family member for a suitable job.
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
• Describe the item you bought and why you need it
• explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You and some friends ate a meal at restaurant to celebrate a special occasion, and you were very pleased with the food and services.
Write a letter to the restaurant manager. I n your letter
•Give details of your visit to the restaurant
•Explain the reason for the celebration
•Say what was good about the food and the services
ou are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
You recently attented a meeting at a hotel. When you returned home you found you had left some vital papers at the hotel. Write a letter to the manager or the hotel.
-Explain the problem.
-Say why the documents are vital .
- Suggest a solution.
You have been working in a company for three years, but now wish to leaving job. Write a letter to the manager of the company.
In your letter- * What have you learned while working for the company? * Did you enjoyed working there? * What are you reasons for leaving the job?
your company does not have a staff rest area. write a letter to your manager to request an office that can be used as a staff rest area. in the letter
-explain the benefits of this action
-suggest an office that can be used
-what should be done to transform the office into a staff rest are
Write a letter to a city planning manager about demolition of a historical building in your area and say
– Explain why it shouldn’t be demolished.
– Suggest a future use for this building.
– Recommend a way to raise money for repairs.
You found a lost item at the park and want to return it. Write a letter to the park manager.
Bullet points:
Describe the item
Say where and when you found it
Ask how to return it to the owner
You recently started commuting to work by bicycle and discovered that there is a problem with bicycle parking near the building where you work.
Write a letter to the building manager. In your letter,
•explain the reason for using a bicycle to commute
• mention what problems you have encountered with parking
• what you recommend to solve the problems
You are resident of a community and found a gold chain. Write a letter to the manager to find the owner.
write a letter to the airport manager that you missed for your business trip because of a problem that occured at the airport. Explain
-what was the problem.
-What happened as a result of the missed flight
-What would you like him or her to do about it.
You recently bought an item of clothing from shop.you discovered that it had a fall and returned it to the shop for replacement or refund. However, the assistant told you that this was against the stores policy. Write a letter to the store manager, explaining the problem, you have had asked for a refund or exchange on the item.
Some people believe that senior managers should be warm and friendly toward their employees. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
•explain the problems you have had in contacting the company, and explain your dissatisfaction
•describe the problems with the car
• tell the manager what you want him to do
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Task-1
Write a letter to a manager whose company is constructing their new office next to your apartment.
• Introduce yourself
• Describe problems you are facing because of this
• Suggest solutions
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
ady fo
Write a letter to the manager of the hotel. In your letter
• say where you think you left the papers
• explain why they are so important
• tell the manager what you want him/her to do
You lost an item while traveling on a bus. An employee of the bus company assisted you in recovering your lost item. Write a letter to the company manager to thank the employee.
In your letter
•describe what you lost and why it was important to you
•how the employee helped you find it
•and explain how you felt after recovering it.
You should spend about 20 minutes on this task.
A good friend has just changed schools and is having difficulty fitting in and needs your advice.
You should spend about 20 minutes on this task.
You are studying for a qualification, and you would like some time off work to complete it.
Write a letter to your manager. In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
Say how the qualification helps your job or company.
You do NOT need to write any addresses.
You should write at least 150 words.
You have bought furniture from a store. When you received, there were some damages. Write a letter to the concerned store manager. In your letter, you should:
•Give information about the furniture.
• Explain the damage
• Ask the manager to solve your issue.
you recently bought an item of clothing from a shop. you discovered that it had a fault and returned it to the shop for replacement or refund. however, the assistant told you that this was against the store policy.
write a letter to the store manager
explain the problems you have had
ask for a refund or exchange on the item
You recently moved to a new city and are looking for a gym to join. Write a letter to the manager of a gym in your neighborhood.
In your letter:
Introduce yourself.
Say why you are interested in the gym.
Ask about the facilities available and membership options
You recently ordered furniture from an online retailer. The delivery and
installation experience was very disappointing/ satisfying. Write a
Letter to the manager of the online store to complain about/ praise the
service.
In your Letter:
Say what you ordered
Explain what happened/ describe the service
Tell the manager how you feel
You work for an international company, and would like to spend six months working in its head office in another country.
Write a letter to your manager. In your letter:
•explain why you want to work in the company’s head office for six months
• say how your work could be done while you are away
• ask for his/her help in arranging it
You are planning a tour with your family to a tourist destination. Write a letter to a hotel manager asking about the availability of accommodation for the days you will be here and also tell him what type of room you prefer.
You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter • describe the problem. • explain what happened when you asked the hotel staff for help. • say what you would like the manager to do.
You have learned about an international job that is available within the company you currently work for and you want to apply.
Write a letter to the hiring manager. In your letter
Say why you are applying for this international position
Describe the job you are currently doing for the company
Tell him/her why you think you will be good at the job
Begin your letter as follows: Dear Sir or Madam
You work for an international company and you need some time off to attend a family celebration. Write a letter to the company’s manager. In your letter:
give details of the celebration
explain the reason why you need time off
suggest a way to have your work done during that time.
You recently went shopping at the local supermarket. When you got jome and noticed your bill, you found that you had Bern charged for for items you did not buy. Write a letter to the supermarket manager explaining what has happened.
In your letter, tell the manager:
-Describe the stuation
-How you fell about the error
-What you would like him/her to do about it
You work for a company. You have seen some information online about a training courses that would be useful for your work.
Write a letter to your manager. In your letter
. give details of the courses
. say how the courses would be useful
. explain how the company could help you do this course.
You just bought dog food at a pet store and you had problem with the food. Write to the manage of store.
In the letter:
* explain what happened
* Describe how the food affect you pet
* Write about the action you want the manager to take
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant's manager. In your letter,
explain that you would like to apply for the job
give some details of any relevant experience that you have
specify the days and times that would suit you
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter,
Write a letter to your neighbours. In your letter
explain the reasons for the noise
apologise
describe what action you will take
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter– Provide the details of your purchase
– Describe the problem that you have with it
– Suggest what can be done about it.
One of your colleagues is leaving for a new job, and your manager has asked you to arrange a farewell party for him/her.
Write a letter to your manager. In your letter,
suggest a suitable date and time for the party
recommend a place
discuss the food and entertainment options that should be available
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Mr/Mrs ..................,
You had a job during the summer vacation, but the payment you received was not right. Write to the manager to state the following: 1) describe what has happened, 2) the work you did and how much you should have earned, and 3) what you want to happen next.
You have recently had dinner at an expensive restaurant and you were not satisfied with the food or service.
You have decided to write a letter to the manager to complain about:
•the table you were seated at
•the long delays and unavailability of some items
•the lack of concern by staff members regarding your problems
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
Your internet is not good. Write to the manager of an internet provider about this problem.
You and some friends had dinner in a restaurant a few nights ago. The service at the restaurant was terrible and the food was bad. You and two of your friends had severe stomachaches the following day. The food was also overpriced.
Write to the manager of the restaurant. In your letter,
-explain these problems
-give details that you think are relevant
-ask the manager to do something about the situation