You have just started a course in a college which has no sports facilities of its own. Write a letter
to the manager of the nearest private sports club. In your letter
• introduce yourself
• say why you are interested in this sports club
•ask some questions about the club e.g. facilities, members, costs
Begin as follows: Dear Sir or Madam,
You were hurt in a minor accident in a supermarket and you wish to make a complaint.
Write a ltter to the manager of the supermarket. In your letter:
- give details about who you are
- give details about the accident
- suggest how the supermarket could prevent similar accidents.
write a letter to airport manager for missing luggage.
> “You are planning to spend a weekend at a hotel with your family. Write a letter to the hotel manager. In your letter:
Explain when you want to come and how long you will stay
Ask about activities and places of interest nearby
**Ask about facilities and services at the hotel”**
You found a lost item at the park and want to return it. Write a letter to the park manager.
Bullet points:
Describe the item
Say where and when you found it
Ask how to return it to the owner
You organised a party for the 90th birthday of a relative in a hotel. Many elderly guests attended the party and it was a huge success.
Write a letter to thank the hotel manager. In your letter,
● give the details of the party
● give the reason why the party was so successful
● mention the things that helped with special mention to specific hotel staff
You should spend about 20 minutes on this task. You need to change your vacation hotel booking. Write a letter to the hotel manager. In your letter,
•explain why you need to make the change
•what you prefer instead
•how this will help you have a better vacation Write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
YOU RECENTLY HELPED YOUR COMPANY TO ORGANISE A PARTY,WHICH TOOK PLACE IN A HOTEL.THE PARTY WAS SUCCESSFUL EXCEPT FOR A FEW MINOR PROBLEMS
WRITE A LETTER TO THE HOTEL MANAGER IN YOUR LETTER
GIVE DETAILS OF THE PARTY
SAY WHAT YOU WERE PLEASED WITH
SUGGEST IMPROVEMENTS WHICH COULD BE MADE
There is a problem with the changing rooms in the sport centre that you visit. You have complained several times but with no success
Write a letter to the manager of the sports centre In your letter
●describe what the problem with the changing rooms is
●say what happened the last times you complained
●explain what you want the manager to do
You should spend about 20 minutes on this task.
You recently made a journey by train. When you got on the train, you realised you had left a bag on the platform.
Write a letter to the station manager. In your letter:
• give details of where and when you left the bag
• describe the bag and its contents
• suggest how you could get the bag back
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
You started in your present job two years ago. You now feel it is important for your career development to move to a different department in the same company. Write a letter to your manager. In your letter
• say what you have learned in your present job
• suggest how the company would benefit from moving you to a different department
• explain why you do not wish to leave the company
Begin your letter as follows:
Dear _______________
You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.
You should write at least 150 words.
You do NOT need to write your own address. Begin your letter as follows:
You have seen an advertisement for the post of Quality Assurance Manager at a factory. You want to apply for this job. Write a letter to the employer. In your letter:
- talk about your educational background
- describe your work experience and explain why you would be suitable for the job
- explain why you want to work for that company.
You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved
You recently stayed at a hotel and had a bad experience. Write a letter to the hotel manager. In your letter:
Explain the issues you faced
Describe how they affected you
Suggest what the hotel should do to improve
You recently bought some new furniture for your living room online. You were told that the furniture would arrive within 5 working days, but it has been 2 weeks, and it has still not arrived. You phoned the shop but no action was taken.
Write a letter to the shop manager. In the letter,
• explain that the furniture has not arrived
• describe what happened when you phoned the shop
• say what you would like the manager to do
You have organized 90th birthday of your relative and invited elderly guests also. It was a successful party. Write a letter to the hotel manager to provide the feedback.
In your letter you should tell
When the party was
Why it was successful
Thank for a staff member who was really helpful
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received. Write a letter to the store manager. In the letter:
describe the situation
explain why you are dissatisfied
say what you want the manager to do Write at least 150 words.
You recently notice a local restaurant that was offering a part time job.
Write a letter to restaurant manager. In your letter,
• Explain you would like to apply for a job
• Give some details of any relevant experience that you have
• Specify the days and times that would suit you.
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said they liked the hotel, but they were unhappy about the food served for lunch. Write a letter to the manager of the hotel. In your letter
•Say what the participant liked about the hotel.
• Explain why they were unhappy about the hotel.
• Suggest what the manager should do to improve the food in the future.
On a recent holiday you lost a valuable item. Fortunately you have travel insurance to cover the costs of anything lost.
write a letter to the manager of your insurance company. In your letter :
describe the item you lost
explain how you lost it
tell the insurance company what woul you like them to do.
You should spend about 20 minutes on this task.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You do NOT need to write your own address.
Begin your letter as follows:
Dear ...,
You should write at least 150 words.
You ordered an item from an online shop three weeks ago. The shop said you would receive the item within two days, but you have not received it yet. Last week, you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter:
- Explain the situation. Waiting washing machine
- Complain about the bad service. they haven't response for the email
- Ask for immediate delivery of your order or a refund. need full refund including delivery fee
Your company has sent you on a three-month course in another country. The course is coming to an end, but you would like to prolong your stay.
Write a letter to your manager. In your letter
-describe how the course benefited you
-explain why you would like to delay your return
-suggest a date when you would like to come back.
There have been some problems with public transport in your area recently. Write a letter to the manager of the transport company. In your letter
-describe the problems
-explain how these problems are affecting the public
-suggest some changes that could be made.
You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that the merchandize cannot be returned.
Write a letter to the store manager. In your letter:
Describe the problem with the jacket
Explain what happened what happened when you tried to return it.
Say what you would like the manager to do.
You recently went to a cinema where you tried watching a movie, however, you were bothered by a group of teenagers who were very loud in front of you. You complained to the manager but it was not paid attention to. Write an email to a cinema manager in about 150-200 words. Your email should include the following things: • Describe your situation • Explained what happened after you complained to the manager • Suggest solutions to improve
RWrite a letter to your manager to request setting up a cafeteria for the staff.
In your letter, you should tell:
what you heard about the inconvenience from the staff
No privacy
Have to eat where work, so much docs ,hard to eat
Cannot relax
how you feel about it
Should be a place where meet qnd talk co workers, relax and enjoy some free time
what suggestions you have.
complaint letter
You stayed in a hotel and was not satisfied with service. Write a letter to manager
You are working for an international company. You have seen an advertisement for a
training course which will be useful for your work. Write a letter to your manager. In your
letter, you should:
· describe why you want to take the course
· explaining how it will be beneficial to the company
· tell who will be managing your work in your absence.
You want to book a hotel recommended to you for a family holiday at the seaside.
Write a letter to the hotel manager to make arrangements.
• explain what accommodation you require and when you want to stay
• ask what will be included in the price
• enquire about activities and places of interest near the hotel
You work for an international company. You want to attend special family celebration during working hours. You need to take time off work for this. Write a letter to your manager. In your letter:
Give details of family celebration.
Tell your manager how much time time off work you need.
Suggest how work can be done while you attend the celebration.
You and some friends ate a meal at restaurant to celebrate a special occasion , and you very pleased with the food and services . Write a letter to the restaurant manager .
(SOFIA) You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter
– Describe the problem the new employee has caused
– Explain how other colleagues feel about the new employee’s conduct
– Say how you expect the manager to address the situation.
You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer:
apologizing for the poor experience.
acknowledging the specific issues raised in the complaint.
explaining the steps you will take to address the problems and improve the restaurant's service.
You recently returned from overseas by air and left a valuable item on the plane. Write a letter to the airline manager. In your letter:
Describe the item you left behind
say why it is important to you,
explain what you would like the airline manager to do
Write a letter to your manager for a 3-day leave to attend a training course. In your letter
-what is the course about
-how this course will be helpful to your work
-suggest how your work could be covered while you are away
Write a letter to your manager to report a mistake you found in a magazine article about your company In your letter
• Describe the magazine and the article.
• What was the mistake?
• Explain what you would like the manager to do about it.
You recently attended a family celebration at a hotel. Although the event went well, you were not satisfied with the hotel facilities.
Write a letter to the hotel manager. In your letter:
say what the occasion was and when it took place
mention what you liked about the event
explain why you were unhappy with the hotel facilities
suggest how the hotel can improve its service
(Livia) You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter
– Describe the problem the new employee has caused
– Explain how other colleagues feel about the new employee’s conduct
– Say how you expect the manager to address the situation.
You recently organised an all-day meeting for your company, which took place ina local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter • say what the participants liked about the hotel •explain why they were unhappy about the food • suggest what the manager should do to improve the food in the future.
Your next door neighbour likes to listen to music late at night. Because of the loud music, you often lose sleep.
Write a letter to the building manager. In your letter
•describe this situation
•explain the problems it is causing you
•offer at least one solution
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
•describe what the problem with the changing rooms is
•say what happened the last times you complained
•explain what you want the manager to do.
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to cover
the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
● describe the item you lost
● explain how you lost it
● tell the insurance company what you would like them to do.
Begin your letter as follows:
● Dear Sir or Madam,
Dear Sir or Madam,
One of your friends wants to apply for a job at a summer school camp as a sports trainer. Write a letter to the camp manager to recommend your friend.
In your letter
•say how well you know your friend
• describe the qualifications and experience that your friend has
• explain why your friend would be suitable for this job.
you ordered an item from online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet Last week you sent an email about the situation to rhe shop,but you did not receive a reply.
write a letterto the manager. In the letter
explain the situaruon
complain about the bad service
ask for the immediate deliver of your order or your money back
Directors and managers of organisations are often older people. Some people say that it is better for younger people to be leaders. To what extent do you agree or disagree?
You are studying for a qualification, and you would like some time off from your work to complete it.
Write a letter to your manager. In your letter:
ask for some time off to complete the qualification
suggest what you will do later at work if you have time off
say how the qualification will help your job or company
You should
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
A festival takes place in your town every year , The festival manager has asked for people to help with this year’s festival . You would like to help :
Write a letter to the festival manager , in your letter
* Give your opinion of last year’s festival
* Say what you could do to help with this year’s festival
* Ask some questions about the festival