You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
● say where you think you left the papers
● explain why they are so important
● tell the manager what you want him/her to do
You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a letter to the company’s manager and say
– When and where did it take place?
– What is your complaint?
– Suggest a reasonable solution.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants athe meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch Write a letter to the manager of the hotel. In your letter: say what the participants liked about the hotel explain why they were unhappy about the food suggest what the manager should do to improve the food in future
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter :
Explain the importance of paper.
Tell them where you think you have forgotten them
Suggest a solution.
You recently stayed at a hotel during your vacation. However, you were not satisfied with some of the services provided.
Write a letter to the hotel manager. In your letter:
•explain why you chose to stay at the hotel – I was in town with my family
•describe the problems you faced during your stay – the equipments were not working and shower water was cold
•say what you would like the manager to do about it change or repair heater
Some people think it is a good thing for senior managers to have much higher salaries than other workers in a company. To what extent do you agree or disagree ?
Write a letter to the manager of the bus company. In your letter
• describe what the problems are
• explain how these problems are affecting you
• suggest what you would like the company to do
You are working for a company. You need to take some time off and want to ask your manager about his
Write a letter to your manager. In your letter
Explain why you want to take time off
Give details of the amount of time you need
Suggest how your work could be covered while you are away.
After Staying in a hotel in another city for a week when you got home, you discovered that you had forgotten something of value in the hotel room.
Write a letter to the hotel manager. In your letter,
•Describe the item you forgot and say where you left it
•ask hotel to send it to you
•Suggest a way to pay for the postage.
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
•describe what the problem with the changing rooms is
•say what happened the last times you complained
• explain what you want the manager to do.
You and your friends ate a meal at a restaurant to celebrate a special occasion, and you were extremely dissatisfied with the experience.
Write a letter to the restaurant manager. In your letter:
Explain the reason for the celebration
Give details of your visit to the restaurant
Say what you would like the restaurant to do
Write at least 150 words. You do NOT need to write any addresses
You work for an international work. You have seen an advertisement for a training course which will be useful for your job.
Write a letter to your manager. In your letter:
• describe the training course you want to do
• explain that the company could do to help you
• say how the course will be useful for your job
General Training Task 1
You should spend about 20 minutes on this task.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You have seen a job advertised in the newspaper. You want to
apply for the job.
Write a letter to the manager of the company.
In your letter
• provide information about yourself
• give details of your previous work experience
• Say why the company should consider you for the job You do NOT need to write any
addresses. Begin your letter as follows:
Dear Sir,
You recently attended a meeting at a hotel. When you returned home , you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
.. say where you think you left the papers
" explain why they are so importa nt
"' tell the manager what you want him/her to do
You have recently noticed that your work computer is getting too slow and out-of-date.
Write a letter to your manager. In your letter
-explain the problems with your computer
-give some examples of how this has affected your work
-make some suggestions for what can be done to help adress this issue
You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday.
Write a letter to the manager of the travel agency. In your letter,
say about the holiday and where you stayed
mention why you are unhappy about the hotel where you stayed
say what you would like the travel agency to do
Write at least 150 words
You recently bought some food at a supermarket, but, when you got home, you found that the food was in bad condition.
Write a letter to the manager of the supermarket. In your letter,
explain what happened to you
Give details of the day and time of the purchase
ask the manager what he/she intends to do about your experience.
You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter
- Provide the details of your shipment
- Describe the damage
- Say what action you want the company to take.
Write a letter to a bookstore manager who is loving in another city. Ask him/her to make available book that you are interested in.In your letter
What bookbyou are looking for
Why you need this book
How you plan to purchase the book
You recently took a part-time job working for a local company. After a few weeks, you realised
there were some problems with the job.
Write a letter to the manager of the company. In your letter
explain why you took the job
describe the problems that you experienced
suggest what could be done about them
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You are disturbed by the noise coming from a restaurant opened nearby recently. write a letter to the restaurant manager and say
1. what problem do you experience
2. what should the management do about it
3. what you will do if the problem is not resolved
Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
you bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it. Dear Sir or Madam,
Your work for an internation company and would like to spend six months working in it head office in another country.
write a letter to your manager
in your letter
explain why you want to work in the companys head office for six months
say how you wrok could be done while you are away
ask for her/his help in arranging it
You have recently ordered a book online, but the book was delayed and has not arrived yet. Write a letter to the company manager. In the letter, you should:
– give the details of your order.
– explain why you need the book urgently.
– suggest a solution for the situation.
You have found out that a building company is planning to build new houses close to your home. Write a letter to the manager of the construction company. In your letter
say how you found out about their plan
describe how you feel about the proposed development
explain what you hope the building company will do
Write a letter
You are looking for part-time job at a football club
Write a letter in about 150-200 words to the manager of the football club. Your email should do the following
1)Introduce yourself
2)Explain what experience and special skills you have
3)Tell him/her when you think you could start
You were unhappy about a meal in a restaurant.
write a letter to the manager, tell him why you chose his restaurant, explain why you were not happy about the service and tell him what to do.
You recently organized a party for your company at a hotel.
Write a letter to the hotel manager. In your letter.
--describe the party and how it went
--explain why you were pleased with the hotel service.
--suggest some improvements that the hotel could make.
ou are not satisfied with the changing rooms in a sports centre that you visit. Write a letter to the manager.
- What the problem is
- How you feel about the problem
- What steps you want the manager to take
You go to a gym to carry out exercise everyday one day you have forgotten your bag in the gym and the gym management has announced that they will keep the gym closed for a week for some renovation work. You need the bag as it has some important things in it. Writer alter to the manager of the gym Introduce yourself and describe the problem. Description of your bag Tell them what you want them to do.
You should spend about 20 minutes on this task.
There have been some problems with the bus service, especially its reliability, in your area over the last two weeks.
Write a letter to the manager of the bus company. In your letter
• describe what the problems are
• explain how these problems are affecting you
• suggest what you would like the company to do
Last week, you lost your luggage while traveling on holiday. Luckily, you have travel insurance. Write a letter to the manager of your insurance company. In your letter:
Describe the characteristics of what you lost
Explain how you lost it
Tell the insurance company what you need from them
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Your manager wants you to make a report of your current project and send it to him tomorrow, but you run out of time and need one more day to prepare. Write an email to your manager: Saying why you need a delay of one more day Explaining your overload at the moment Stating your apology and guarantee of your deadline Try to write a minimum of 50 words
Your company has recently introduced a new uniform for the staff. But you have learned that the staff members are not happy about it.
Write a letter to your manager about it. In your letter,
•explain why you think the staffs are not happy with the new uniform
•what you want the new uniform to be like
•and give some suggestions to handle the situation
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit card statement
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You do not need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You should write at least 150 words.
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You recently organised an all- day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter, -
Say what the participants liked about the hotel -
Explain why they were unhappy about the food -
Suggest what the manager should do to improve the food in future
You are soon going to spend three months doing work experience in an organization.
Write a letter to the manager of the organization where you going to do work experience. In your letter.
Thank the manager for the oppurnity to do work experience.
Explain what you hope to learn from the work experience
Ask some questions about the work experience you are going to do.
You recently bought some new furniture for your living room online. You wrer told that it would be delivered within five working days, but it has been been two weeks and it still has not arrived. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter explain that the furniture has not arrived and describe what happened when you phoned the shop
say what you would like the manager to do.
You have recently been in a sports centre and noticed some issues in the changing rooms. Write a letter of complaint to the manager of the centre and say
– What was the problem?
– Explain why it is bothering you.
– Suggest a possible solution.
You exercise regularly and have been a member of many different gyms. Recently, you moved into a new
neighborhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the
machines after use and often leave dirty towels on the benches in the change rooms. Write to Mr Koto, the
manager. In your letter:
explain who you are
describe the problem exactly
make suggestions to improve the gym
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you. In your letter, explain:
•what are the changes
•what are the problems you are facing
•what part of the service would you like to change
You get 20 minutes to complete this task.
You recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him.
Write a letter to the hotel. In the letter
describe the problem at the hotel
explain what the manager had said at the time
say what you want the manager to do
You recently attended a meeting at a hotel. When you returned hime, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
Say where you think you left the papers
Explain why they are so important
Tell the manager what you want him/her to do
You have been doing some voluntary work to help your local community. However, now you are unable to continue doing the work.
Write a letter to the manager of the organisation where you have been working.
Write a letter to a manager whose company is constructing their new office next to your apartment.
• Introduce yourself
• Describe problems you are facing because of this
• Suggest solutions