You were hurt in a minor accident in a supermarket and you wish to make a complaint.
Write a ltter to the manager of the supermarket. In your letter:
- give details about who you are
- give details about the accident
- suggest how the supermarket could prevent similar accidents.
Write a letter to your manager. In your letter,
say what you have learned in your present job
suggest how the company would benefit from moving you to a different department
explain why you do not wish to leave the company
You do NOT need to write any addresses.
Begin your letter as follows:
Dear .......................,
You enjoyed a holiday organized by a tour company. Write a letter to the manager and praise the tour guide who accompanied you on the journey.
In your letter, you should:
• describe the details of your holiday
• explain what the tour guide did that was helpful
• suggest how the manager may reward the tour guide.
You want to book a hotel that one of your friends recommended to you for a family holiday at the seaside.
Write a letter to the hotel manager to make arrangements. In your letter,
explain what accommodation you require and when you want to stay
ask what will be included in the price
enquire about activities and places of interest near the hotel
You recently took a train journey but you left an important item on the train. You phoned the train company to report it but you were not pleased with the response.
Write a letter to the manager of the train company. In your letter
• describe the item you left on the train
• say why you were not pleased with the train company's response to your phone call
• explain what you want the manager to do about it
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
Write a letter to the Planning Manager of your local council about a historical building in your area that is about to be pulled down due to the lack of money to repair it. In your letter
State why the building is important
What the building can be used for in the future
Suggest ways for paying for the repairs
You have just finished a language course provided by your company and want another. Write a letter to your manager. In your letter you should say:
- why you liked the course
- why you need more
- and say where and when the course should take place
Last week, you visited a local supermarket and you got satictory.Write a letter to the supermarket manager to thank
In your letter
-introduce yourself;
-say why yoki are satisfied;
-say thank you and write about your future visits.
You should spend about 20 minutes on this task.
You are due to give a presentation at work at the end of this week, but you are unwell and would like to postpone the presentation.
Write a letter to your manager. In the letter,
Describe the presentation
Explain why you cannot deliver the presentation on the scheduled day
Request a different date for your presentation
You do NOT need to write any addresses.
write at least 150 words
Begin your letter as follows:
Dear...,
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
Write a letter to the hotel manager. In your letter:
explain when you stayed at the hotel
describe the problems you experienced
say what you would like the manager to do
WRITE A LETTER TO THE AIRPORT MANAGER ABOUT A FLIGHT THAT YOU MISSED FOR YOUR BUSINESS TRIP BECAUSE OF A PROBLEM THAT OCCURRED AT THE AIRPORT.
WHAT THE PROBLEM IS?
WHAT HAPPENED AS A RESULT OF THE MISSED FLIGHT?
WHAT WOULD YOU LIKE HIM TO DO ABOUT?
You recently had something delivered to your home. You now realize the person who delivered it damaged something in your home while they were delivering the item.
Write a letter to the manager of the delivery company. In your letter:
• give details of the delivery
• describe what was damaged
• say what you would like the manager to do
RWrite a letter to your manager to request setting up a cafeteria for the staff.
In your letter, you should tell:
what you heard about the inconvenience from the staff
how you feel about it
what suggestions you have.
You have just spend a weekend staying at The Taj hotel in Mumbai. When you get home you find out that you have left a bag at the hotel. Write a letter to the manager. Explain in the letter:
*When did you visit the hotel.
*the details of your room and the bag
* how can one identify the bag
You've read an article about the company you work for in a business magazine. The article contains information that is wrong.
Write a letter to your manager. In your letter,
give details of the magazine
explain what information about your company is wrong
suggest what you think your manager should do
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
• describe what the problem with the changing rooms is
• say what happened the last time ms you complained
• explain what you want the manager to do.
You recently visited a local museum and had a mixed experience. Write a letter to the manager of the museum. In your letter:
describe your visit to the museum
explain what you liked and what you didn’t like
suggest some improvements to help enhance the visitor experience
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You work for an international company.You have seen an advertisiment for a training course which will be useful for your job. Write a letter to your manager.In your letter: #describe the training course you want to do #explain what the company could do to help you #say how the course will be useful for your job
You should spend about 20 minutes on this task.
You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
You do NOT need to write any addresses
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
You are a member of an organization which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory. Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant.
Band 8+: Directors and managers of organization are often older people. Some people say that it is better for younger people to be leaders. To what extend do you agree or disagree?
You are part of a group of musicians who meet on Tuesday and Friday evenings to practise in the community hall.
You have been told, however, that it is no longer possible for the group to use the hall.
Write a letter to the manager. In the letter:
You recently helped your company organise an event at a hotel. Write a letter to the hotel manager. In your letter:
– Provide details about the event
– Mention what you particularly liked about the hotel
– Suggest areas for improvement.
You recently attended a conference and you would like to give a presentation about the information you gained by attending the conference.
Write a letter to your manager asking for permission to give a presentation. In your letter:
describe what type of presentation you have in mind
what topics it would cover and how long it would take
who should participate in the presentation and where should it be conducted
You do NOT need to write any address.
You should spend about 20 minutes on this task.
You have recently moved to a new neighbourhood and would like to join a sports centre there. You have found a private sports club. Write a letter to the manager of the sports club. In your letter,
introduce yourself
say why are you interested in this sports club
ask some questions about the club e.g facilities, membership, costs etc. Write at least 150 words.
You work for an international company, and would like to spend six months working in its head office in another country. write a letter to your manager. in your letter
-why you want to work in company's head office for six months
-say how your work could be done while you are away
-ask for his/her help in arranging it.
You recently visited a local sports club and found some issues with the facilities. Write a letter to the manager of the sports club. In your letter:
- Explain why you visited the club
- Describe the issues you found
- Suggest improvements
You are soon going to spend three months doing work experience in an organisation.
Write a letter to the manager of the organisation where you are going to do work experience. In your letter
•thank the manager for the opportunity to do work experience
•explain what you hope to learn from the work experience
•ask some questions about the work experience you are going to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
ou recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant’s manager. In your letter,
– explain that you would like to apply for the job
– give some details of any relevant experience that you have
– specify the days and times that would suit you
You recently used a taxi and left some important documents there. Write a letter to the taxi manager and say: – Describe what you left and where it happened. – Why are these papers important? – What would you like the manager to do about it?
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
&Describe what the problem with the changing rooms is
&Say what happened the last times you complained
&Explain what you want the manager to do.
Write a letter to a city planning manager about demolition of a historical building in your area and say
– Explain why it shouldn’t be demolished.
– Suggest a future use for this building.
– Recommend a way to raise money for repairs.
There are some problems in the changing room in your sport center. Write a letter to the sport center manager. In your letter, you should:
- Describe the problems in the changing room
- Explain why the sport center is important for you
- Suggest what the manager should do.
Some people think that managers alone should make decisions in the company, while others think that employees should be involved in the decision-making process too.
Discuss both views and give your own opinion.
A company offers a temporary job with no salary, but it helps you to gain some work experience. Write a letter to the manager of the company. In your letter, -introduce your previous work experience -tell the manager which department you want to work -describe what expectation you have from the job
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant’s manager. In your letter,
– explain that you would like to apply for the job
– give some details of any relevant experience that you have
– specify the days and times that would suit you
You should spend about 20 minutes on this task.
You recently attended a conference and you would like to give a presentation about the information you gained by attending the conference.
Write a letter to your manager asking for permission to give a presentation. In your letter:
describe what type of presentation you have in mind
what topics it would cover and how long it would take
who should participate in the presentation and where should it be conducted
You do NOT need to write any address.
You should write at least 150 words.
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter:
oapologize for what happened
o explain why you missed the deadline
o tell him/her how you will avoid this situation in future.
Nowadays managers and team leaders in different organizations are much younger compared to the past. What are the reasons for this? Is it a positive or negative development?
You work for an international company and you need some time off to attend a family celebration. Write a letter to the company’s manager. In your letter:
give details of the celebration
explain the reason why you need time off
suggest a way to have your work done during that time.
Some people think it is a good thing for senior managers to receive much higher salaries than other workers in a company. To what extent do you agree or disagree?
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently stayed at a hotel and you had a great time.
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have recently attended a training course for your job and found it beneficial. Write a letter to your manager. In your letter:
Explain what the course was about.
Describe how it will benefit your work.
Suggest ways to implement the learned skills in your workplace.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
- say what the participants liked about the hotel
- explain why they were unhappy about the food
-suggest what the manager should do to improve the food in future
Write a letter to the manager of the supermarket. In your letter
1. say who you are
2.give details about the accident
3. suggest how the supermarket could prevent similar accidents.
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers. Write a letter to the manager of the local bus service. In your letter
introduce yourself and say when the incident happened
describe what you saw and heard
say what you would like the bus company to do about it
You believe that your local library needs some improvements.
Write a letter to the library manager to suggest changes.
In your letter:
explain why you think the library needs improvements,
suggest what changes should be made,
invite the manager to discuss your suggestions in more detail.