You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follow
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter:
o apologize for what happened
o explain why you missed the deadline
o tell him/her how you will avoid this situation in future.
You have a problem with the recently hired employee in your workplace. Write a letter to the HR manager. In your letter
Describe the problems in new employee has caused
Explain how others employees about the new employee's count
Say how you expect that a HR manager to address this situation
You are planning a 2-day work training outside your city next month. Write a letter to the manager of the hotel regarding accommodation arrangement for your visit.
You should spend about 20 minutes on this task.
A good friend has just changed schools and is having difficulty fitting in and needs your advice.
You should spend about 20 minutes on this task.
You are studying for a qualification, and you would like some time off work to complete it.
Write a letter to your manager. In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
Say how the qualification helps your job or company.
You do NOT need to write any addresses.
You should write at least 150 words.
You and your friends had dinner at a restaurant to celebrate something special, and you really liked the food and service.
Write a letter to the manager of the restaurant. In your letter
• give details of your visit to the restaurant
• explain what the celebration was for
• say what you liked about the food and the service
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have decided to change your profession and want to resign from your current job.
Write a letter to the manager. In your letter:
• Tell him about your decision and its reasons;
• Explain what you have learnt from your current job and how you feel about leaving it;
• Ask for a letter of reference.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ....,
You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter
. say how sorry you are that the person has had a poor experience
. explain what action has been taken against the staff member
. offer a free meal for four people at the restaurant as a gesture of goodwill
You and your friends ate a meal at a restaurant to celebrate a special occasion, and you were extremely disssatisfied with the experience. Write a letter to the restaurant manager. In your letter: Explain the reason for the celebration• Give details of your visit to the restaurant• Say what you would like the restaurant to do•
You recently started commuting to work by bicycle and discovered that there is a problem with bicycle parking near the building where you work.
Write a letter to the building manager. In your letter,
•explain the reason for using a bicycle to commute
•mention what problems you have encountered with parking
•what you recommend to solve the problems
Yoy stayed in a hotel and was not satisfied with service. Write a letter to a manager
Some people think that only managers should make decisions in the company.while others think that employees should be involved in the process of decision making.Discuss both views and give your own opinion.
Your sister has been in the hospital for a week. During this time, you have noticed the meals they are providing for her are very poor quality. Write an email to the hospital manager and include the following things: • Tell him/her what you have seen in the past week. • Complain about the food quality. • Offer a suggestion on how things could improve.
You recently heard about some new jobs at a local department store. You would like to work there. Write a letter to the store manager of the department store. In your letter,
● explain how you heard about the job.
● describe the kind of job you would like to have
● give details of your experience and qualifications
you recently organize an all day meeting for your company which took place in our local hotel in their feedback participants at the meeting said that they like the hotel, but they were unhappy about the food that was sad for lunch.
write a letter to the manager of the hotel in your latter.
You had something delivered to your home. You now realise the person who delivered it damaged something in your home while they were delivering the item. Write a letter to the manager of the delivery company. In your letter:
• give details of the delivery
• describe what was damaged
• say what you would like the manager to do
You want to join a gym. Write a letter to the gym manager. Include:
• ask about membership
• ask about the schedule
• ask about the price
letter to a company manager about a problem in an online purchased item. – describe the item -what is the issue -what you expect the manager to do
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the manage� should do to improve the food in future
ou should spend about 20 minutes on this task.
You want to join a new gym in your neighbourhood.
Write a letter to the gym manager. In your letter
ask what types of membership are available, and what the prices are
ask what activities are available
ask what the joining procedure is
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You should spend about 15 minutes on this task.
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter,
describe the complaints that have been made
say why the reception area is important
suggest how the reception area could be improved
Write at least 150 words.
You recently organized an all-day meeting for your company, which took place in a local hotel.
In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In the letter
• Say what the participants liked about the hotel
• Explain why they were unhappy about the food
• Suggest what the manger should do to improve the food in future
You have forgotten an important thing or document in a taxi on your
recent trip. Write a letter to the taxi company manager and say
Give details of your journey.
Describe the importance of what you left in that taxi.
What do you expect the taxi company manager to do?
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success. Write a letter to the manager of the sports center. In your letter:
• Describe what the problem with the changing rooms is
• Say what happened the last times you complained
• Explain what you want the manager to do
Write a letter to a hotel manager about booking a private room for family party. Explaining
What kind of party is it?
What do you need in the room?
And ask for food and prices?
Write a letter to your manager asking for permission to give a presentation. In your letter:
describe what type of presentation you have in mind
what topics it would cover and how long it would take
who should participate in the presentation and where should it be conducted
You travelled abroad and faced problems at airport. Write an letter to the airport manager and provide
-your flight details
-what is problem
-suggest some improvements you want to see
You are working for a company. You need to take some time off work and want to ask your manager about this. Write a letter to your manager.
In your letter:
explain why you want to take time off work
give details of the amount of time you need
suggest how your work could be covered while you are away
Your employer has recently allowed some employees to work remotely from home. You would also like to work from home.
Write a letter to the HR manager for permission to work from home for the next six months. In your letter,
mention why you are writing
explain why you would like to work from home
say how this can benefit you and the company
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
On a recent holiday you lost a valueable item. Fortunately you have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company.
You have been doing some voluntary work to hepl you local commnity. However, now you are unable to continue doing this work.
write a letter to the manager of the organisation where you have been working
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
You have been doing some voluntary work to help your local community. However, now you are unable to contiune doing this work.
Write a letter to the manager of the organization where you have been working
in your letter
- describe the work you have been doing
- explain why you can no longer do this work
- recommend another person who is interest in the work
Task 1
You have seen an advertisement for part-time job at a restaurant and want to apply for it.
Write a letter to the manager. In your letter:
-describe your experience
-tell him why you are interested in the job
-say why you think you would be suitable for the job
Write a letter to the manager of the sports club. In your letter,
-introduce yourself
-say why are you interested in this sports club
-ask some questions about the club e.g facilities, membership, costs etc. Write at least 150 words.
You have recently been in a sports centre and noticed some issues in the changing rooms. Write a letter of complaint to the manager of the centre and say
– What was the problem?
– Explain why it is bothering you.
– Suggest a possible solution.
You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
The office you work in does not have any cafeteria for staff. Write a letter to your manager to request setting up a cafeteria for the staff.
In your letter, you should tell,
what you heard about the inconvenience from the staff
how you feel about it
what suggestions you have about setting up a cafeteria
You need to take some time off work and want to ask your manager about this.
Write a letter to your manager. In your letter
• explain why you want to take time off work
• give details of the amount of time you need
• suggest how your work could be covered while you are away
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
The sports center that you regularly visit has a problem with some of its equipment. Write a letter to the center manager.
In your letter
•tell them about the problem;
•describe how it has affected you;
•explain why it should be fixed soon.
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers.
Write a letter to the manager of the local bus service. In your letter introduce yourself and
•say when the incident happened
• describe what you saw and heard
• say what you would like the bus company to do about it
You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
You recently stayed at a hotel during a business trip. However, you were not satisfied with the service you received. Write a letter to the hotel manager explaining the issues. In your letter: • Describe the problems you faced. • Explain how these issues affected your stay. • Suggest what you would like the hotel to do.
You were recently impressed by a staff member at a supermarket.
Write a letter to the manager of the supermarket. In your letter:
•Describe the situation
•Explain how you were helped
•State what you are going to do as a result of this good experience
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
To Whom This May Concern,
You ware working for a Company. You need to take some time off work and want to ask your manager about this.
Write a letter to your manger. In your letter
* explain why you want to take time off work
* give details of the amount of time you need
* suggest how your work could be covered while you are away
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ..................,
Write a letter to the airport flight manager about missing a
business trip due to an accident that happened at the airport.
Explain
• - what was the accident?
• - what was the result of missing the flight?
• - what do you want them to do?
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
say what the participants liked about the hotel
explain why they were unhappy about the food
suggest what the manager should do to improve the food in future
You recently sent some documents by post, but they did not arrive at the destination.
Write a letter to the post office manager. In your letter,
give details of the situation
describe the documents
say what action you want the post office to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You exercise regularly and have been a member of many different gyms. Recently, you moved into a new
neighborhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the
machines after use and often leave dirty towels on the benches in the change rooms. Write to Mr Koto, the
manager. In your letter:
explain who you are
describe the problem exactly
make suggestions to improve the gym
You came to know about a piece of equipment that would help you at your workplace. Write a letter to your manager. In your letter