You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
Write a letter to a cinema manager you have previously been to
regarding a problem you had. In your letter mention
Which the movie was and when you saw it
- What the problem was
What the manager should do to rectify the problem
You recently organised an all-day meeting for your company, Which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your lette
say what the participants liked about the hotel
explain why they were unhappy about the food
suggest what manager should do to improve the food in future.
Write a letter to the building manager. In your letter,
explain the reason for using a bicycle to commute
mention what problems you have encountered with parking
what you recommend to solve the problems
You have seen an advertisement for part- time job at a restaurant and want to apply for it.
Write a letter to the manager.
In your letter:
-describe your experience.
-tell him why you are interested in the job.
-say why you think you wojld be suitable for the job.
Some people argue that managers are responsible for the organisation's success, while others think various features of the organisation play a vital role in it. Discuss both the views and give your own opinion.
You and some friends ate a meal at restaurant to celebrate a special occasion , and you very pleased with the food and services . Write a letter to the restaurant manager .
You have recently bought an airline ticket from a travel agency and
unfortunately you are not able to fly on these dates. Write a letter to the travel agency manager to cancel the ticket. Explain in your letter:
What are the flight details
Why do you want to cancel it
What would you like him/her to do about it
General Training
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
ady fo
Write a letter to the manager of the hotel. In your letter
• say where you think you left the papers
• explain why they are so important
• tell the manager what you want him/her to do
Some people think that managers alone should make decisions in the company, while
others think that employees should be involved in the decision-making process too.
Discuss both views and give your own opinion.
Write a letter to your manager asking for permission to give a presentation. In your letter:
describe what type of presentation you have in mind
what topics it would cover and how long it would take
who should participate in the presentation and where should it be conducted
You do NOT need to write any address.
You are looking for a part-time job at a football club.
Write a letter to the manager of the football club. In your letter,
introduce yourself
explain what experience and special skills you have
tell him/her when you think you could start
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter:
●Describe the problem with the equipment
●Explain what happened when you phoned the shop
●Say what you would like the manager to do
You work for an international company, and would like to spend six months working in its head office in another country.
Write a letter to your manager. In your letter:
explain why you want to work in the company’s head office for six months
say how your work could be done while you are away
ask for his/her help in arranging it
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ………………,
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success. Write a letter to the manager of the sports center. In your letter:
• Describe what the problem with the changing rooms is
• Say what happened the last times you complained
• Explain what you want the manager to do
You work for an international company. You want to attend special family celebration during working hours. You need to take time off work for this. Write a letter to your manager. In your letter:
Give details of family celebration.
Tell your manager how much time time off work you need.
Suggest how work can be done while you attend the celebration.
A restaurant near your home is making a lot of noise. Write a letter to the manager. In your letter
Describe the problems you are facing
How it solve this problem and suggest solution
What will you do if it cannot solve this problem
You recently took a train journey but you left an important item on the train. You phoned the train company to report it but you were not pleased with the response.
Write a letter to the manager of the train company. In your letter
• describe the item you left on the train
• say why you were not pleased with the train company's response to your phone call
• explain what you want the manager to do about it
You recently attended a meeting at a hotel. When you return home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
Say where you left the paper
Explain why they are so important
Tell the manager what you want him/her to do
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit card statement
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter :
Explain the importance of paper.
Tell them where you think you have forgotten them
Suggest a solution.
Write a letter to a manager whose company is constructing their new office next to your apartment.
• Introduce yourself
• Describe problems you are facing because of this
• Suggest solutions
Your company is going to organise a special training course for a few staffs. Your manager has asked you to find out if the local conference centre has the right facilities to hold this course. Write a letter to the manager of the conference centre. In your letter: give details about the course describe what equipment you will need for the course ask some further questions about the facilities at the conference centre
On a recent holiday you lost a valueable item. Fortunately you have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company.
Letter
You recently stayed at a hotel and had very pleasany axperience.
Write a letter to the hotel manager to thank them for the excellent service.
You experienced an incident on public transport that caused you distress. Write a letter to the manager of the public transport company.
In your letter
▪ describe the incident
▪ explain how this incident affected you
▪ suggest what could be done about it
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
•Say what the participants liked about the hotel.
•Explain why they were unhappy about the food.
•Suggest what the manager should do to improve the food in future.
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success. •describe what the problem with the changing rooms is • say what happened the last times you complained • explain what you want the manager to do.
You want to join a local sports club but you would like some more information before joining. write a letter to the manager of the sport club. In your letter, say how you found out about this sport club, give details of an activity you want to do, ask some questions about the club.
You have noticed a problem in a public park near your home. You decide to write to the park manager about this problem.
- say how often you visit the park
- describe the problem that you have noticed
- suggest a possible solution to this problem
You do not need to write any addresses
Begin your letter as follows
Dear Sir or Madam,
Your employer has recently allowed some employees to work remotely from home. You would also like to work from home.
Write a letter to the HR manager for permission to work from home for the next six months. In your letter,
mention why you are writing
explain why you would like to work from home
say how this can benefit you and the company
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
You and your colleagues want to use a company room. Write a letter to your manager and ask for permission. In your letter.
Explain why you need the room.
Describe which room you need and why.
Tell what changes you'll need in the room.
You eat at the cafeteria of your workplace every day. You have been talking with some of your colleagues about the quality of the food and its nutritious level. Write a letter to the cafeteria manager. In your letter:
· explain what you like about the cafeteria
· say what you think should improve
· suggest how it could be improved
3. You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and services. Write a letter to the restaurant manager. In your letter
• Give details of your visit to the restaurant
• Explain the reason for the celebration
• Say what was good about the food and the seafood
You should spend about 20 minutes on this task.
A good friend has just changed schools and is having difficulty fitting in and needs your advice.
You should spend about 20 minutes on this task.
You are studying for a qualification, and you would like some time off work to complete it.
Write a letter to your manager. In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
Say how the qualification helps your job or company.
You do NOT need to write any addresses.
You should write at least 150 words.
You have just started a course in a college which has no sports facilities of its own. Write a letter to the manager of the nearest private sports club.
Your department needs you to work overtime on the weekend (Saturday and Sunday) Write an email to the Department Manager: Explaining why you can not work overtime on the weekend Asking for working from home and how you are able to handle that Stating what tools you need for your working from home Try to write a minimum of 50 words.
You have found out that a building company is planning to build new houses close to your home. Write a letter to the manager of the construction company. In your letter
say how you found out about their plan
describe how you feel about the proposed development
explain what you hope the building company will do
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they like the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the managers should do to improve the food in the future
You work for an international company and you need some time off to attend a family celebration.
Write a letter to the company's manager. In your letter:
• give details of the celebration
• explain the reason why you need time off
• suggest a way to have your work done during that time.
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter
-Give details of your visit to the restaurant
-Explain the reasons for the celebration
-Say what was good about the food and the service
You recently bought an item online. When it was delivered you found that
the item did not work correctly.
Write a letter to the manager of the company. In your letter,
• Describe the item and the problem with it
• Explain why the item is important for you
• Say what you want the manager to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the manager of a hotel where you stayed and left two important things
- Give details of your stay
- Why those two things are important
- How he can return the things to you
You should spend about 15 minutes on this task.
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter,
describe the complaints that have been made
say why the reception area is important
suggest how the reception area could be improved
Write at least 150 words.
You recently had some items shipped to you from overseas. Upon receiving the shipment, you found some things damaged in transit. Write a letter to the manager of the shipping company.
In your letter
•provide the details of your shipment
•describe the damage
•say what action you want the company to take
You recently bought a piece of equipment for your kitchen but it did not
work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
x describe the problem with the equipment
x explain what happened when you phoned the shop
x say what you would like the manager to do
You were absent from an important event held by the company you work for.
Write a letter to your manager. In your letter:
•Apologize for your absence and explain the reasoning
•Explain why you had to be at the other event
•Explain what you will do to catch up
Begin your letter as follows:
Dear …………………….,
There have been several complaints about the receiption area where visitors to your company arrive. Your manager has asked you to suggest how the receiption area could be improved.
Write a letter to your manager. In your letter
-Describe the complaints that have been made
-Say why the reception area is important
- Suggest how the receiption area could be improved
A cafe near your home put some chairs and tables on the pavement for customers. This creates a problem for you.Write a letter to the manager of the cafe to complain about this matter. In your letter,
-Describe the problem
-Explain how it affects you
-Say what you will do if this matter is not resolved