You should spend about 20 minutes on this task.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
• say where you think you left the papers
• explain why they are so important
• tell the manager what you want him/her to do
Write at least 150 words.
You recently stayed at a hotel during a holiday, but you were not satisfied with the service.
Write a letter to the hotel manager. In your letter:
Explain why you chose that hotel
Describe the problems you faced
Say what you expect the manager to do
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
• describe what the problem with the changing rooms is
• say what happened the last time ms you complained
• explain what you want the manager to do.
You work in a company and need to take a certain course.
Write a letter to you manager and say
Explain why you need this training course
Where and when you will take it ?
How will the company benefits from it?
you recently received a letter fron you bank that should have contained a new credit card. Unfortunately, the card was not in the letter.
Write a letter to your bank manager. I your letter,
Explain what has happened
suggest the credit card should be cancelled for security reasons
ask when a new credit card can be sent to you.
You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the
● say what you would like the manager to do.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant. In your letter: explain why you were at the restaurant describe the problems write about the action you want the manager to take You do not need to write any addresses
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they like the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the managers should do to improve the food in the future
You need to take some time off of work to go on holiday. Write a letter to your direct manager. In your letter:
Ask for time off and explain why
Provide the dates and times for which you will be unavailable to
work
Describe what you will do to prepare or make up for your
absence
Write a letter to the manager of the sports centre . You have complained about it several times but with no success
There have been several complaints about the reception area where visitors to the company arrive. The manager has asked for suggestions on how the reception area could be improved
Please write a letter to our manager. In the letter
• Describe the complaints
• Say why the reception area is important
• Suggest how the reception area could be improved
You are applying for a new job and international company. You would like to ask your previous employer to write a reference letter for you. Write a letter to your previous manager in your letter. Remind your manager of the position you worked in tell him or her position you applying for why you want ask him to provide you with the directors letter
You should spend about 20 minutes on this task.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
You forgot an item of clothing at the hotel where you stayed recently. Write a letter to the hotel manager and include the following:
– When did you stay and in what room?
– Describe the item you left behind.
– What would you like the manager to do about it?
Write a letter to a book store manager who is living in another city. Ask him/her to make available a book you are interested
Last week, you visited a local supermarket and you got saticfactory service. Write a letter to the supermarket manager to thank. In your letter: -introduce yourself; -say why you are satisfield; -say thank you and write about your future visits;
You are organising a trip to the Snowy Mountains in New South Wales for a group of students from Perth in Western Australia.
Write to the manager of Student Hostel Services. In your letter, explain:
when you want to visit the Snowy Mountains
how long you will stay
how many students are in your group and what accommodation you will require
1.Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you accidentally left on the train. In your letter
ogive the details of your train trip
o describe the luggage you left on the train
o say what actions you want him/her to take.
You want to organize a party in your office to celebrate something.
Write a letter to your manager about the party at the office. In your letter,
say what the party is about
mention why it is necessary
explain what you expect from him/her to do
You want to recommend someone to work in a company. Write a letter to the manager.
In your letter:
Who the person is
How did you know the person
Working experience of the person.
Why do you recommend the person?
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently stayed at a hotel and you had a great time.
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have recently left something in a train, write a letter to the manager of lost and found department and specify.
• When you lost it? – travelling from Banff to ----
• Describe the object you have left- Camera, canon, black
• Tell the manager what you want them to do with it- find it and send it back
Write a letter
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write an email to the restaurant's manager in about 150-200 words. Your email should do the following things:
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
•describe what the problem with the changing rooms is
•say what happened the last times you complained
•explain what you want the manager to do.
For the past year, you have been a member of a local club. Now you want to discontinue your membership.
Write a letter to the manager. In your letter-
* state what type of membership you have and how much you have paid for it?
* explain how you have benefited from the club
* give reasons on why you want to leave
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follow
You recently used a taxi and left some important documents there. Write a letter to the taxi manager and say:
– Describe what you left and where it happened.
– Why are these papers important?
– What would you like the manager to do about it?
Write at least 150 words. You do NOT need to write any addresses.
You work for an international company, and would like to spend six months working in its head office in another country.
Write a letter to your manager. In your letter:
explain why you want to work in the company’s head office for six months
say how your work could be done while you are away
ask for his/her help in arranging it
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ………………,
you have read an article about the company you work for in a business magazine. Some of the information in the article is wrong.
write a letter to your manager. in your letter
- give details of the business magazine.
- Explain what information about your company is wrong.
- Suggest what you think your manager could do.
write at least 150 words
Your manager is going ot leave your company next month. You and a colleague want to give your manager a leaving present.
Write a letter ot this colleague. nI your letter
say how you feel about your manager leaving describe a possible present for your manager suggest arrangements for buying the present
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to cover
the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
● describe the item you lost
● explain how you lost it
● tell the insurance company what you would like them to do.
Begin your letter as follows:
● Dear Sir or Madam,
Dear Sir or Madam,
You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter:
describe the problem the new employee has caused
explain how other employees bout the new employee's conduct
say how you expect the HR manager to address the situation
You would like to request time off from work for a family function.
Write a letter to your manager. In your letter:
Give details of the event
Explain why you need time off
Suggest how your work could be managed during your absence
Some people think that organizations would benefit more from young managers than from older one. To what extent do you agree or disagree?
Question. You exercise regularly and have been a member of many different gyms. Recently you moved into a new neighbourhood and joined a new gym. You have noticed people at this gym do not bother to wipe down the machines after use and often leave dirty towels on the benches in the change rooms. Write to Mr Koto, the manager. In your letter:
Explain who you are
Describe the problem exactly
Make suggestions to improve the gym
You and your colleagues have recently attended a foreign language training course organized by your company. Now you all want to do some more language training.
Write a letter to your manager. In your letter,
say how you and your colleagues felt about the course
explain why you all want to do more language training
suggest when and where the training could take place
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write an email to the mall manager in about 150-200 words. Your email should do the following things: •Describe the problem you are having with the mall’s parking. •Explain what you and your family have to do in order to visit the shopping mall now. •Provide some suggestions for how the mall manager can solve this problem.
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you.
In your letter, explain:
what are the changes
the problems you are facing
which parts of the service you would like to change
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter:
o apologize for what happened
o explain why you missed the deadline
o tell him/her how you will avoid this situation in future.
Your next door neighbor likes to listen music late at night because of the loud music you often loose you sleep. Write a letter to the building manager.
After Staying in a hotel in another city for a week when you got home, you discovered that you had forgotten something of value in the hotel room.
Write a letter to the hotel manager. In your letter,
•Describe the item you forgot and say where you left it
•ask hotel to send it to you
•Suggest a way to pay for the postage.
You recently noticed a local restaurant that was offering a part-time job. Write a letter to the restaurant's manager. In your letter,
—explain that you would like to apply for the job
—give some details of any relevant experience that you have
—specify the days and times that would suit you
Write a letter to a hotel manager in another city for an upcoming 2-day business trip for you and your colleagues.
Introduce yourself and colleagues
Give information about the business meeting
Tell other requests you might have
The table below shows the proportion of the workforce who are women and the proportion of managers who are women in five different countries.
YouYou have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem.
Write a complaint letter to the airline manager regarding the behaviour of one of staff members on your. flight .In your letter
Give full details of your flight
Say what the problem with the staff member was
What would you like the manager to do regarding this matter
You recently returned from overseas by air and left a valuable item on the plane. Write a letter to the airline manager. In your letter:
Describe the item you left behind
say why it is important to you,
explain what you would like the airline manager to do
Your local newspaper published an advertisement asking people to help with protecting the environment. Write a letter to offer your help to the project manager and say
Why are you interested
What can you help with
When can you start
You ordered a new cheque book from your bank two weeks ago, but you have received nothing. Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book.
Ask how much longer you will have to wait
and ask the manager what action he will take over this matter.
You have recently visited a sports centre and discovered some problems including the poor condition of a changing room there. You had complained about it earlier, but still no action has been taken.
Write a letter to the facility manager about it. In your letter,
● describe the problems
● include details of your complaint
● say what actions you would like them to take