You recently stayed in a hotel and an employee was very helpful to you. Write a letter to the hotel management to tell them what happened. In your letter:
Describe the situation
Explain what happened
Say what you would like the manager to do
write a letter to airport manager for missing luggage.
You recently stayed in a hotel during a business trip. The service was not good and this affected your stay. You want to make a complaint. Write a letter to the hotel manager. In the letter: • Say what was wrong with the service at the hotel • Explain how it affected you during your stay • Suggest what action you would like to the hotel manager to take.
You recently encountered some problems with a public transportation service in your area
Write a letter to the manager of the public transport company and say
-where and what the problems were
-explain how these problems affect the public
-suggest what changes could be made to improve the situation.
You bought a phone recently, but you are dissatisfied about quality. Write a letter to manager.
Your manager has asked you to arrange a party for a colleague leaving the company. Write a letter to your manager.
In your letter
•suggest a suitable date and time for the party
•recommend a venue
•propose the food and entertainment options that should be available.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You do NOT need to write your own address.
Recently your employer offered some employees to do some work directly from home. Write a letter to your manager requesting the same arrangement. You should say
Why do you want to work from home?
Why would it be beneficial for the company and yourself?
Suggest a suitable arrangement for you to work from home.
You lost an item while travelling on a bus. An employee of the bus company assisted you in recovering your lost item. Write a letter to the company manager to thank the employees In your letter:
- Describe what you lost and how the employee helped you to find it.
- Say how you felt after recovering it
- Explain why it is important to you
You recently attended a conference and you would like to give a presentation in your office about the information you gained by attending the conference.
Write a letter to your manager asking for permission to give a presentation. In your letter:
describe what type of presentation you have in mind
what topics it would cover and how long it would take
who should participate in the presentation and where should it be conducted
You recently went shopping at a department store and you were disrespected by one of the employees.
Write a complaint letter to the sales manager of the deportment store .
In your letter you should
Let him /her know about the rude behavior of the clerk.
Clearly state how it happened.
And tell the manager about the bad behavior.
In most successful organisations, some people believe that communications between managers and workers are important, other people said that other factors are more important. Discuss both sides and give your opinion.
ou have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter:
Describe the problem the new employee has caused
Explain how other employees about the new employee’s conduct
Say how you expect the HR manager to address the situation.
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. Write a letter to the manager of the company
– describe the item lost
– explain how you lost it
– tell the insurance company what you would like them to do
You do NOT need to write any addresses.
Begin your letter as follows: accelerat
Dear Sir or Madam,
Write at least 150 words.
You work for an international company, and would like to spend six months working in its head office in another country.
Write a letter to your manager. In your latter
•Explain why you want to work in the company’s head office for six months
•Say how your work could be done while you are away
• Ask for his/her help in arranging it
You have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem
You recently heard about some new jobs at a local department store. You would like to work there.
Write a letter to store manager of the department store. In your letter
-Explain how you heard about the job
-Describe the kind of job you would like to have
- Give details of your experience and qualifications
Dear Sir or Madam,
You have seen a job advertised in the newspaper. You want to apply for the job. Write a letter to the manager of the company. In your letter
• provide information about yourself
• give details of your previous work experience
• say why the company should consider you for the job You do NOT need to write any addresses.
Begin your letter as follows:
Dear,
You had a job during the summer vacation, but the payment you received was not right. Write to the manager to state the following: 1) describe what has happened, 2) the work you did and how much you should have earned, and 3) what you want to happen next.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You work for an international company. You have seen an advertisement for a training course which will be useful for your job. Write a letter to your manager. In your letter
- describe the training course you want to do
– explain what the company could do to help you
– say how the course will be useful for your job
you are a college student in and English-speaking country. You are unhappy with your rented accommodation so you have to request college accomodation.
Write a letter to the manager. In your letter
Introduce yourself
Why you are unhappy with rented accommodation
Why you believe college accommodation is better for you
You found a problem with the item which you bought it online. Write a letter to the company manager. In your letter, you should: • describe the item • explain what the issue is • suggest what you expect the manager to do
You came to know about a piece of equipment that would help you at your workplace. Write a letter to your manager. In your letter
– describe the equipment
– explain how it might be useful at your workplace
– offer help in purchasing it
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
•describe what the problem with the changing rooms is
•say what happened the last times you complained
•explain what you want the manager to do.
Task 1
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you. In your letter, explain:
what are the changes
what are the problems you are facing
what part of the service would you like to change
Write at least 150 words. You get 20 minutes to complete this task.
You recently started commuting to work by bicycle and discovered that there is a problem with bicycle parking near the building where you work.
Write a letter to the building manager. In your letter,
•explain the reason for using a bicycle to commute
•mention what problems you have encountered with parking
• what you recommend to solve the problems
You travel by bus every weekday, and you always use the same bus route.
Recently the bus has not been reliable. You have also noticed that bus is dirtier than it used to be.
Write a letter to the manager of bus company. In your letter
- introduce yourself and explain why you are writing
- explain the situation
- suggest what should be done to improve the service.
You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that the merchandize cannot be returned.
Write a letter to the store manager. In your letter:
Describe the problem with the jacket
Explain what happened what happened when you tried to return it.
Say what you would like the manager to do.
You should spend about 20 minutes on this task.
You are due to give a presentation at work at the end of this week, but you are unwell and would like to postpone the presentation.
Write a letter to your manager. In the letter,
Describe the presentation
Explain why you cannot deliver the presentation on the scheduled day
Request a different date for your presentation
You do NOT need to write any addresses.
write at least 150 words
Begin your letter as follows:
Dear...,
General Training
You started in your present job two years ago. You now feel it is important for your career development to move to a different department in the same company.
Write a letter to your manager. In your letter:
•Say what you have learned in your present job,
•Suggest how the company would benefit from moving you to a different department,
•Explain why you do not wish to leave the company.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….. ,
You get 20 minutes to complete this task.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter :
Explain the importance of paper.
Tell them where you think you have forgotten them
Suggest a solution.
You have learned about an international job that is available within the company you currently work for and you want to apply.
Write a letter to the hiring manager. In your letter
Say why you are applying for this international position
Describe the job you are currently doing for the company
Tell him/her why you think you will be good at the job
Begin your letter as follows: Dear Sir or Madam
You recently stayed at a hotel during a holiday, but you were not satisfied with the service.
Write a letter to the hotel manager. In your letter:
Explain why you chose that hotel
Describe the problems you faced
Say what you expect the manager to do
You have just started a course in a college which has no sports facilities of its own.Write a letter to the manager of the nearest private sports club.In your letter.
•introduce yourself
•say why you are interested this sports club
•ask some questions about the club facilities, members,costs
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager.
Write a letter to the manager of the restaurant. In your letter,
» explain why you were at the restaurant
» describe the problems
» write about the action you want the manager to take
You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the
● say what you would like the manager to do.
You recently used public transport and faced several problems . Write a letter to the manager of the transport authority. In your letter . describe te issues you experienced , explain why you were disastissffied , suggest how the service could be improved
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said they liked the hotel, but they were unhappy about the food served for lunch. Write a letter to the manager of the hotel. In your letter
•Say what the participant liked about the hotel.
•Explain why they were unhappy about the hotel.
• Suggest what the manager should do to improve the food in the future.
You are a member of organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory, and you were very disappointed with the quality of the food and the behaviour of the staff·
Write a letter to the manager of the restaurant. Explain what was wrong with the meal and the service, and suggest what he/she should do to ensure that you and your group return to the restaurant.
You should write at least 150 words.
You do NOT need to write your own address. Begin your letter as follows:
Dear Sir /Madam,
Your next-door neighbour likes to listen to music late at night. Because of the loud music, you often lose sleep. Write a letter (at least 150 words) to the building manager. In your letter:
•Describe the situation
•Explain the problems it is causing you
•Offer at least one solution
You should spend about 20 minutes on this task.
You are part of a group of musicians who meet on Tuesday and Friday evenings to practise in the community hall.
You have been told, however, that it is no longer possible for the group to use the hall.
Write a letter to the manager. In the letter:
describe what the group doesexplain why the group is good for the communitysuggest alternative days and times for practice
There have been some problems with public transport in your area
recently. Write a letter to the manager of the transport company. In
your letter
x describe the problems
x explain how these problems are affecting the public
x suggest some changes that could be made
You should spend about 20 minutes on this task.
You recently made a journey by train. When you got on the train, you realised you had left a bag on the platform.
Write a letter to the station manager. In your letter:
• give details of where and when you left the bag
• describe the bag and its contents
• suggest how you could get the bag back
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
ou recently spent a night in a hotel and had to put up with a great deal of noise very early in the morning because of a faulty central heating system. The manager promised to contact you regarding compensation but you still haven't heard from him.
Write a letter to the hotel. In the letter
describe the problem at the hotel
explain what the manager had said at the time
say what you want the manager to do.
You had a minor accident at work, and you got injured. According to the company rules, you must report it to your manager in writing. Write a letter to your manager.
In your letter
describe what happened and your injury;
explain what the result of the accident was;
suggest a way to avoid similar accidents in the future.
You bought milk and it was
• it was expired
• it went sour
• unsatisfactory customer service
Write a letter to shop manager. In your letter
• introducing your reason for writing
• what went wrong
• what you would like to happen
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you. In your letter, explain:
what are the changes
what are the problems you are facing
what part of the service would you like to change