You are planning a tour with your family to a tourist destination. Write a letter to a hotel manager asking about the availability of accommodation for the days you will be here and also tell him what type of room you prefer.
Your neighbor always plays loud music late at night. Write a letter of complaint to the building manager.
Bullet points:
Describe the problem
Explain how it affects you
Ask for a solution
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter:
oapologize for what happened
o explain why you missed the deadline
o tell him/her how you will avoid this situation in future.
Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you accidentally left on the train.
In your letter
•give the details of your train trip
•describe the luggage you left on the train
•say what actions you want him/her to take.
You should spend about 20 minutes on this task.
You have made a reservation in a hotel for a business trip for you and your colleagues. However, you need to make some changes to your booking. Write a letter to the hotel manager. In your letter
give details of your current booking
explain what changes you need to make and why
ask the manager to make some special arrangements for your business meetings
Write at least 150 words.
Topic: You recently visited a restaurant and found that the food was cold and the service was slow. Write a letter to the manager.
Cues:
Describe the problems you experienced.
Explain how these problems affected you.
Suggest what action you would like the restaurant to take.
Task 1
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you. In your letter, explain:
what are the changes
what are the problems you are facing
what part of the service would you like to change
Write at least 150 words. You get 20 minutes to complete this task.
ou are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
Write a letter to your manager to request setting up a cafeteria for the staff
In your letter, you should tell:
•what you heard about the inconvenience from the staffs
•how you feel about it
•what suggestion you can give
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. State what problems you had with the food you ordered. Complain about the service. Describe how you want the restaurant to resolve the problem to your satisfaction.
You and some friends ate a meal at a restaurant to celebrate a speacial occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter
⁃Give details of your visit to the restaurant
⁃Expain the reason for the celebration
⁃Say what was good about the food and the service
You recently returned from overseas by air and left a valuable item on the plane. Write a letter to the airline manager. In your letter:
Describe the item you left behind
say why it is important to you,
explain what you would like the airline manager to do
You recently had something delivered to your home. You now realise the person who delivered it damaged something in your home while they were delivering the item.
Write a letter to the manager of the delivery company. In your letter:
•Give details of the delivery
•Describe what was damaged
•Say what you would like the manager to do
Directors and managers of organization are often older people. Some people say that it is better for younger people to be leaders. To what extend do you agree or disagree?
You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,
Complain about the problem
Propose action for the store to take Request confirmation that this is agreed
Begin your letter 'Dear'
Do not write any addresses
You live near a busy outdoor market. You like the market but you have noticed a problem with it.
Write a letter to the manager of the outdoor market. In your letter
-Say why you like the outdoor market.
-Describe the problem you have noticed.
-Suggest how the problem could be solved.
You have missed some important papers accidently in a taxi. Write a letter to the manager of the Taxi Company. In your letter: Give the details of your journey Explain why those papers are important for you Suggest what can the manager do
You recently visited a restaurant to celebrate a special occasion, but you were unhappy with the meal and service you received. Write a letter to the restaurant manager. In your letter:**
- **Describe the occasion and why you chose the restaurant.**
- **Explain the issues you encountered with the meal and the service.**
- **Suggest what you would like the manager to do to address the problem.**
On a recent holiday you lost a valuable item fortunately, you have travel insurance to cover the anything lost write a letter to the manager of you insurance company in your letter.
You work for an international company. You have seen an advertisement for a training course which will useful for your job.
Write a letter to your manager. In your letter
Describe the training course you want to do
Explain what the company could do to help you
Say how the course will be useful for your job
YOU WORK FOR AN INTERNATIONAL COMAPNY, AND WOULD LIKE TO SPEND SIX MONTH WORKINGIN ITS HEAD OFFICE IN ANOTHER COUNTRY. WROTE A LETTER TO YOUR MANAGER. IN YOUR LETTER EXPLAIN WHY YOU WANT TO WORK IN THE COMAPNY'S HEAD OFFICE FOE SIX MONTHS, SAY HOW YOUR WORK COULD BE DONE WHILE YOU ARE AWAY, ASK FOR HIS/HER HELP IN ARRANGING IT.
Letter topic. You recently noticed a alocal restaurant that offering part-time job
Write a letter to the restaurant's manager. In your letter,
-Explain yhat you would like to apply for the job
-give some details of any relavent experince that you have
-specify the days and times yhat would suit you
You recently encountered some problems with a public transportation service in your area.
Write a letter to the manager of the public transport company and say
- where and what the problems were
- explain how these problems affect the public
- suggest what changes could be made to improve the situation
Write a letter to your manager. In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
Say how the qualification helps your job or company.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel. Write a letter to manager of the hotel.
-Expain the problem
-say why the documents are important
-suggest a solution
The table below shows the proportion of the workforce who are women and the proportion of managers who are women in five different countries. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write a letter to the restaurant manager. In your letter:
• Give details of the food and services you ordered
• Describe the problems that occurred
• Explain what you want the restaurant to do
One of your friends wants to apply for a job at a summer school camp as a sports trainer. Write a letter to the camp manager to recommend your friend. In your letter:
1. Say how well you know your friend.
2. Describe the qualifications and experience that your friend has.
3. Explain why your friend would be suitable for this job.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
A building company is planning to build new houses on some land near where
you live and has asked the people to give their comments. Write a letter to the
manager of the building company and
- Say how you heard about the plan of the building company
- Give your opinion of the plan
You have an appointment with your manager the next day. Write him/her a letter about what you’re going to discuss at the meeting. In your meeting, you should tell: What did you do for the company during the years you worked there, What changes you would like to recommend, What training you require
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the
● say what you would like the manager to do.
You have recently been in a sports centre and noticed some issues in the changing rooms. Write a letter of complaint to the manager of the centre and say
– What was the problem?
– Explain why it is bothering you.
– Suggest a possible solution.
You have been facing a lot of issues at work lately. Write a letter to your Reporting Manager informing him about this.
In your letter:
• Explain what / who is affecting your work and people's attitude towards you
• What your expectations are from this work/office
• How / what your manager can do to help you with these problems
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently made a journey by train. When you got on the train, you realised you had left a bag on the platform. Write a letter to the station manager. In your letter: give details of where and when you left the bag describe the bag and its contents suggest how you could get the bag back You do NOT need to write any addresses.
You recently organised an all-day meeting for your company, which took place ina local hotel. In their feedback, participants at the meeting said that they liked the hotel,but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel •explain why they were unhappy about the food • suggest what the managee should do to improve the food in the future.
You work for an international company, and would like to spend six months working in its head office in another country.
Write a letter to your manager. In your latter
• Explain why you want to work in the company’s head office for six months
• Say how your work could be done while you are away
• Ask for his/her help in arranging it
Write a letter to the Planning Manager of your local council about a historical building in your area that is about to be pulled down due to the lack of money to repair it. In your letter
State why the building is important
What the building can be used for in the future
Suggest ways for paying for the repairs
You should spend about 20 minutes on this task.
You recently made a journey by train. When you got on the train, you realised you had left a bag on the platform.
Write a letter to the station manager. In your letter:
• give details of where and when you left the bag
• describe the bag and its contents
• suggest how you could get the bag back
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Some companies blocks their employees from using social media and web sites such as facebook. Do you think managers should trust employees to use time wisely, or do you think it is smart of companies to blocks access to some sites? Provide reasons and examples to support your opinion.
You work for an international company and need to take
some time off work to celebrate a family event.
Write a letter to your manager. In your letter
● give details of the family event and why it is important you
attend
● say how much time you will need away from the office
● suggest how your work could be covered while you are away
1.On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
o● describe the item you lost
o● explain how you lost it
o ● tell the insurance company what you would like them to do.
You recently had lunch at a restaurant and accidentally left behind a valuable item. Write a letter to the restaurant manager. In your letter:
When and where you lunched
What item you left behind
What you would like them to do
WRITE A LETTER TO THE AIRPORT MANAGER ABOUT A FLIGHT THAT YOU MISSED FOR YOUR BUSINESS TRIP BECAUSE OF A PROBLEM THAT OCCURRED AT THE AIRPORT.
WHAT THE PROBLEM IS?
WHAT HAPPENED AS A RESULT OF THE MISSED FLIGHT?
WHAT WOULD YOU LIKE HIM TO DO ABOUT?
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
Your manager has asked you to arrange a programme for three first day at work of a new employee. You can only be there for the morning
Write a letter to your manager. In your letter
- Explain why you can only be there for the morning.
- say how you could help the new employee in the morning.
You recently went shopping at the local supermarket. When you got jome and noticed your bill, you found that you had Bern charged for for items you did not buy. Write a letter to the supermarket manager explaining what has happened.
In your letter, tell the manager:
-Describe the stuation
-How you fell about the error
-What you would like him/her to do about it
You recently had a problem with a product you purchased. Write a letter to the store manager. In your letter:
Describe the problem with the product
Explain what happened when you tried to return it
Say what you would like the manager to do
Write at least 150 words. You do NOT need to write any addresses.
You work for an international company, and would like to spend six moths working in its head office in another country.
Write a letter to your manager. In your letter
*Explain why you want to work in the company's head office for six months
*Say how your work could be done while you are away
*Ask for his/her help in arranging it