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You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the
manager what action he will take over this matter.
You should spend about 20 minutes on this task.
A good friend has just changed schools and is having difficulty fitting in and needs your advice.
You should spend about 20 minutes on this task.
You are studying for a qualification, and you would like some time off work to complete it.
Write a letter to your manager. In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
Say how the qualification helps your job or company.
You do NOT need to write any addresses.
You should write at least 150 words.
You work for a small company. Your manager has asked you to arrange a party in a restaurant for everyone from your workplace. Write a letter to the owner of the restayrant, in the letter:
give the reason for the party and details of when you would like to go to the restaurant
describe what food the group will require
say how many people will attend and ask how much it will cost
Yoy stayed in a hotel and was not satisfied with service. Write a letter to a manager
General Training Task 1
You should spend about 20 minutes on this task.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
Write a letter to the hotel manager to inform, you are coming with a group of
people to have a business meeting at his hotel.
- Introduce yourself and the group.
- Tell about the business meeting.
- Inform if accommodation is necessary.
You have just started a course in a college which has not sports facilities of its own. Write a letter to the manager of the nearest private sports club. In your letter
Introduce yourself
Say why you are interested in this sports club
Ask some questions about the club
Example- facilities, members, costs
You were recently impressed by a staff member at a supermarket.
Write a letter to the manager of the supermarket. In your letter:
•Describe the situation
•Explain how you were helped
•State what you are going to do as a result of this good experience
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
You recently visited a theatre and had an accident there. The staff were very helpful. Write a letter to the manager giving good feedback.
In your letter, you should tell:
– and describe the accident
– how the staff helped you
– how similar situations could be prevented in the future.
You recently attended a training course organized by your company.
Write a letter to your manager. In your letter:
describe the training course you attended
explain how the course was useful to you
suggest one improvement the company could make for future courses
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of the lost item. Write a letter to the insurance manager. In your letter: describe the item you lost, explain how you lost it, tell the insurance company what you would like them to do.
You recently attended a job interview, but you have not received any feedback yet. Write a letter to the Human Resources manager. In your letter:
– Introduce yourself and mention the position you applied for
– Explain why you believe the interview went well
– Request an update on the result and explain why you need it promptly.
You do NOT need to write any addresses.
Last week, you visited a local supermarket and you got satictory.Write a letter to the supermarket manager to thank
In your letter
-introduce yourself;
-say why yoki are satisfied;
-say thank you and write about your future visits.
You recently used a taxi and left some important documents there. Write a letter to the taxi manager and say:
– Describe what you left and where it happened.
– Why are these papers important?
– What would you like the manager to do about it?
You recently sent some documents by post, but they did not arrive at the destination.
Write a letter to the post office manager. In your letter,
give details of the situation
describe the documents
say what action you want the post office to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You were scheduled to attend a job interview recently, but you were unable to make it on time and missed the appointment.
Write a letter to the Human Resources Manager. In your letter:
Apologize for missing the interview and explain what happened.
Explain why you were unable to contact the office at the time of the incident.
Express your continued interest in the position and ask to reschedule the interview.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
- Give details of your stay
- What were the high & low points of the hotel
- What are your suggestions; recommendations and / or complaints about the hotel
Write at least 150 words.
You have recently left something in a train, write a letter to the manager of lost and found department and specify.
• When you lost it? – travelling from Banff to ----
• Describe the object you have left- Camera, canon, black
• Tell the manager what you want them to do with it- find it and send it back
You eat at the cafeteria of your workplace every day. You have been talking with some of your colleagues about the quality of the food and its nutritious level. Write a letter to the cafeteria manager. In your letter:
· explain what you like about the cafeteria
· say what you think should improve
· suggest how it could be improved
You recently notice a local restaurant offering a part time job
Write a letter to the restaurant’s manager. In your letter
•Explain that you would like to apply for this job
•Give some details of relevant experience that you have
•specify the date and time that would suit for you
You should
You don’t write any address
ou recently saw an advertisement about a business conference that can be helpful for your work. Write a letter to your manager asking permission to attend the conference.
In your letter, say:
what the conference is about
how you know about the conference
explain to him/her why it is important that you attend this conference
You should write at least 150 words.
One of your friends wants to apply for a job at a summer school camp as a sports trainer. Write a letter to the camp manager to recommend your friend. in your letter:
-say how well you know your friend
-describe the qualifications and experience that your friend has
-explain why your friend would be suitable for this job
Write a complaint letter to the manager of the restaurant .Say about bad service and awful meals
you ordered an item from online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet Last week you sent an email about the situation to rhe shop,but you did not receive a reply.
write a letterto the manager. In the letter
explain the situaruon
complain about the bad service
ask for the immediate deliver of your order or your money back
You lost a valuable item while staying at a hotel .
Write a letter to the hotel manager to request help finding it .
In your letter:
-dicribe the item you lost and when you lost it
-explain why it is important to you
-ask the manager to check if it has been found and how they can help.
Recently you issued a cheque to someone, but when that person presented the cheque to the bank, it was returned with these words ‘Returned for lack of sufficient funds”. You are sure that there is sufficient balance in your account.
-Write a letter to the bank manager. In your letter,
-give him particulars about your cheque
-tell him that the cheque has bounced for no valid reason
-request him to look into the matter
You have bought a washing machine. First you found that the machine did not work properly, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter: - State your reason for writing, - Describe the problems, - Ask the provider to solve the problem
Thank you letter.
Write a letter to supermarket's manager to thank them
A restaurant has placed an advertisement for a manager in the local newspaper.
Write a letter to the restaurant, applying for the job. In your letter:
explain what you are currently doing
describe your suitability for this job
Tell them when you are free to attend an interview
Your company has recently introduced a new uniform for the staff. But you have learned that the staff members are not happy about it.
Write a letter to your manager about it. In your letter,
•explain why you think the staffs are not happy with the new uniform
•what you want the new uniform to be like
•and give some suggestions to handle the situation
You recently went on a trip and thought that the tour guide was particularly helpful. Now you would like to show him/ her your appreciation. Write a letter to the manager of the tour company. In your letter
describe the tour
explain why you liked the tour guide
say what you would like the manager to do to reward the tour guide
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. Write a letter to the manager of the company
– describe the item lost
– explain how you lost it
– tell the insurance company what you would like them to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You are part of a group of musicians who meet on Tuesday and Friday evenings to practise in the community hall.
You have been told, however, that it is no longer possible for the group to use the hall.
Write a letter to the manager. In the letter:
Write a letter to the hotel manager praising a staff member. In your letter:
•Explain the situation.
•What they did
•What do you want the manager to do?
You are planning a trip for you and a group of friends to a resort in a foreign country. Write a letter to the manager of the resort requesting more information. Your letter should include
When you hope to be staying at the resort
Ask for suggestions on activities to do
Ask for advice on places to eat in both vegetarian and family-friendly places
Some people think that managers alone should make decisions in the company, while
others think that employees should be involved in the decision-making process too.
Discuss both views and give your own opinion.
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
•describe what the problem with the changing rooms is
•say what happened the last times you complained
• explain what you want the manager to do.
You recently attended a meeting at a hotel. When you returned home, you realized you had left some important documents at the hotel.
Write a letter to the manager of the hotel. In your letter:
Explain the situation
Describe the documents
Say what action you would like the manager to take
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir/Madam,
our employer has recently allowed some employees to work remotely from home. You would also like to work from home.
Write a letter to the HR manager for permission to work from home for the next six months. In your letter,
•mention why you are writing
•explain why you would like to work from home
•say how this can benefit you and the company
Write at least 150 words.
You recently enrolled in a course at a tuition centre. However, you were disappointed with some aspects of the course and the service provided.
Write a letter to the manager of the tuition centre. In your letter:
•Introduce yourself
•Explain the problems you experienced
•Suggest what improvements should be made
You just bought dog food at a pet store and you had problem with the food. Write to the manage of store.
In the letter:
* explain what happened
* Describe how the food affect you pet
* Write about the action you want the manager to take
the best manager are people who are warm and friendly to their staff. Do you agree or disagree State your reasons, with relevant examples or experience
ou are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter:
describe the problem the new employee has caused
explain how other employees bout the new employee's conduct
say how you expect the HR manager to address the situation
Your next-door neighbour likes to listen to music late at night. Because of the loud music, you often lose sleep. Write a letter (at least 150 words) to the building manager. In your letter:
•Describe the situation
•Explain the problems it is causing you
•Offer at least one solution
You have recently bought a product after seeing a company’s advertisement. You then discovered that the purchased product did not match the description of the advertisement.
Write a letter to the manager of that company. In your letter;
• describe the product you bought
• state the description the advertisement gave of the product
• say what you want the company to do to make it up to you
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter:
o apologize for what happened
o explain why you missed the deadline
o tell him/her how you will avoid this situation in future.
You should spend about 20 minutes on this task.
Your department had been given additional work at a company you work for which is creating problems. Write a letter to your manager. In it
- Explain what the additional work is.
- What problems are you facing due to extra work
- Offer a solution to solve
You should write at least 150 words.
You do NOT need to write your own address.
Write the letter to the manager of the delivery company
Give details of the delivery
Describe what was damaged
Say what you would like the manager to do
You recenlty organized a party for your company at a hotel.
Write a letter to the hotel manager. In your letter
describe the party and how it went
explain why you were pleased with the hotel's service
suggest some improvements that the hotel could make