From school year 2019-2020, Vinschool applies a new studying model for High School.According to that, students of grade 11 and 12 no longer have homeroom class and they have more self study sessions.Some say that this model promotes autonomy while the others concern about giving students to much freedom which may affect their academic results. Do you think that it is a positive or negative development? Write 300-400 words
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packagingof goods.Others argue that customers should avoid buying goods with a lot of packaging.Discuss both views and give your opinion.
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for customers, the shop staff and the economy as a whole?
You have recently had an unsatisfactory experience with the customer service of an online company.
Write a letter to the company's customer service department. In your letter
• describe the problem you faced while using their service
• explain how this issue has impacted you
• request appropriate actions to resolve the problem
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently bought a product online, but when it arrived, it was not as described. Write a letter to the customer service team. In your lette
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: Mention when and where you subscribed to the service Describe your dissatisfaction with the meal quality and presentation Request specific actions to address your disappointmen
The pie charts portray the level of visitor satisfaction about customer services was recorded in a survey at the Parkway Hotel in 2005 and 2010.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Task - II Nowadays, marketers have left no stone unturned to entice customers. Certain fast food companies and restaurants now tie up with schools to endorse their products. Do you think this is a positive or a negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You recently went to a restaurant and were very disappointed in the level of customer service. . Your email should include the following things: • Describe your situation • Complain about the service • Suggest solutions to improve
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
introduce yourself
explain the problem
and state what action you would like from the company
The charts and table below show the percentage of customers choosing different kinds of websites when shopping online and the percentage of customers shopping online for different reasons in two countries in 2012
You bought a TV week ago but when you got home you discovered it did not work properly.You called customer service to report the problem but you have not yet received any help
Write a letter to the company in your letter
●introduce yourself ●explain the problem ●and state what action you would like from company
You are a customer at a restaurant and recently had a very
disappointing experience. Write a letter to the restaurant manager. In your letter:
Explain what happened.
Describe why you were not satisfied.
Suggest what the restaurant should do to improve.
The graph below shows the nomer of shops that closed and the number of new shops that opened in one country between 2011 and 2018.
You have recently bought an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the maneger of the company. In your letter
-Describe what is wrong with the service
-Explain why you are not happy with the company's response
-Say what action you want the manager to take
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
*introduce yourself
*explain the problem
*and state what action you would like from the company: Dear Sir or Madam,
Some people feel that manufacturers and supermarket have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packing. Discuss both views and give your opinion.
Whether or not the newcomers should keep their own customs or follow the customs of the new country.Discuss both views and give your opinions
You recently booked a flight but had a very bad experience due to several issues. Write a letter to the airline’s customer service department. In your letter:
Explain what problems you faced during your flight.
Describe how these issues affected your travel experience.
Say what you would like the airline to do as compensation.
The map below shows the development of the town of Stromer between 1995 and now. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some shops are open 24hous a day, 7 days a week. Do you think it is a good thing for the customers, the shop staff and the company as a whole?
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
You recently bought a new Television online,However when it arrived you found that it had a problem.You called the customer services,but were not satisfied with the responce. Write a letter to the company ,In your letter. Introduce yourself Explain the situation. Explain what you want the company to do.
The table below gives information on customer spending on different items in five different countries in 2002.
Some customers are increasely choosing to buy goods that are produces in their local area, rather than imported goods. What are the reason for this ? is this positive or negative trend
In some countries, some small town-center shops are going out of business because customers are shopping at large out-of-town stores. As a result, some people without cars have limited access to shops, and there may be an increase in the use of cars. Do the disadvantages outweigh the advantages
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of good. Other argue that customers should avoid buying good with a lot of packaging. Discuss both views and give your opinion.
You bought a TV a week ago but when you got home you discovered it didn't work properly. You called customer service to report the problem but you have not yet received help.
Write a letter to the company and in your letter:
• introduce yourself
• explain the problem
• and state what action you would like from the company.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods others argue that customers should avoid buying goodswith a lot of packaging. Discuss both views and give your opinion.
Today's food travels thousands of miles before it reaches customers. Why is this? is this a positive or negative trend?
Some people feel that manufactures and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both options and give your opinion.
Some people think that newcomer should follow the rules of the new country while others believe they should keep their own customs.Discuss both views and give your opinion.
the charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. the same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information and compare where relevant.
The two maps below show changes to the town of Somerville over a 10-year period.
The chart below shows the average money spentper customer on various types ofequipment in a Canadian sports store.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
ou bought a TV a week ago but when you got home you discovered it did not work properly .You called customer service to report the problem, but you have not yet received any help.
Write a letter to the company and in your letter:
•introduce yourself
•explain the problem
•and state what action you would like from the company.
Some people feel that manufactures and supermarkets have the responsibility to reduce the amount of . Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your own opinion.
Some people feel that manufacturers and supermarkets are responsible for reducing the packaging of goods. At the same time, others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
In recent years, many local shop owners have closed because customers travel to large shopping centers or malls to do their shopping. Is this a positive or negative development?
A cafe near your home put some chairs and tables on the pavement for customers. This creates a problem for you.Write a letter to the manager of the cafe to complain about this matter. In your letter,
-Describe the problem
-Explain how it affects you
-Say what you will do if this matter is not resolved
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of good s. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
Some people think visitors to others countries should imitate local customers and behaviours. Some people disagree; they think the host country should welcome cultural differences. Discuss the two views and give your opinion.
Some people think that employee performance is a good way to measure productivity and efficiency. Others think that the number of customers shows the potential of a healthy company. Discuss both views and give your opinion.
You recently purchased an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter:
Describe what is wrong with the service
Explain why you are not happy with the company’s response
Say what action you want the manager to take
In recent years, many small local shops have closed because customers travel to large shopping centers or malls to do their shopping. Is this a positive or negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Q: In some places, shops are open 24 hours a day, seven days a week. Do you think it is good for customers, shop staff and our society as a whole? Give reasons and examples from your personal experience.
In recent years, many local shops have closed because customers travel to big shopping malls or centers to do their shopping. is this a positive or a negative development