rite a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: •Describe the item you bought •Outline what the problem is •Explain why you want a refund You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
The charts and table below show the percentage of customers choosing different kinds of websites when shopping online and the percentage of customers shopping online for different reasons in two countries in 2012
The Charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
You have recently experienced irregularities with one of your bank accounts.
You requested help from customer service, but have not received any response yet.
Write a complain letter to the bank manager. In your letter:
• Explain what the issue was
• Provide the date of request and how it was done
• Ask for a solution to your request.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of good. Other argue that customers should avoid buying good with a lot of packaging. Discuss both views and give your opinion.
Q: In some places, shops are open 24 hours a day, seven days a week. Do you think it is good for customers, shop staff and our society as a whole? Give reasons and examples from your personal experience.
Companies invest millions of dollar in advertising to persuade customers to buy their product . What are the disadvantages and advantages for the customer.
Some people think that newcomer should follow the rules of the new country while others believe they should keep their own customs.Discuss both views and give your opinion.
Some people feel that manufacturer and supermarket have the responsibility to reduce the amount of packaging of goods.others argue that customers should avoid buying goods with a lot of packaging Discuss both views and give your opinion
Write a letter to a company asking for a refund for something you bought from them online.
Write a letter to the Customer Service department. In your letter:
· Describe the item you bought
· Outline what the problem is
· Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
The pie chart below give information about the satisfaction levels of customers of a cafe in January and then in August in the same year. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people say advertising is extremely successful at persuading customers to buy. Others think customers do not get influenced because ads are common. Discuss both & give your opinion.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The charts below show the result of a questionnaire thet asked visitors to the parkway hotel how they rated the hotel's customer services. The same questionnaire was given to 100 guests in the years 2005 and 2010
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently bought a laptop from an online store, but when it arrived, it had several problems. Write a letter to the customer service team of the store. In your letter:
describe the issues with the laptop
explain how these problems are affecting your work or daily life
say what you would like the company to do about it
some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods.while others aruge that customers should avoid buying goods with alot of packaging.Discuss both views and give your opinion.
You work in a shop and have noticed that many customers complain that the shop closes too early. You think that the shop should stay open until later.
Write a letter to the shop manager, in your letter
1. Describe the complaints that have been made
2. Explain why it is important that the shop should stay open until later
3. suggest how the opening hours should be changed
Write at least 150 words. You do not need to write any addresses.
Begin your letter as follows: Dear_________________,
The map below shows the development of the town of Stromer between 1995 and now. Summarise the information by selecting and reporting the main features, and make comparison where relevant.
The pie charts illustrate visitors' responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.
You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color.
Write a letter to the customer service department. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
If a product is good and meet customer needs,then people will buy it. So advertising it is unneccessary. To what extend do you agree or disagree?
You have just come back from a holiday overseas. When you arrived back, you discovered that the airline had lost your suitcase.
Write to the Customer Relations department of the airline. In the letter,
explain the situation
describe the suitcase and its contents
say what you want the airline to do
Write at least 150 words.
You do NOT need to write any addresses.
Today, the high sales of popular customer goods reflect the power of advertising and not the real need of society in which they are sold. To what extent do you agree or disagree?
Food travels thousands of miles from producers to customers. Some people think that it would be better for the environment and economy if people only ate the local food produced by farmers. Advantages and disadvantages.
Today's food travels thousands of miles before it reaches customers. Why is this? is this a positive or negative trend?
You recently visited a store and did not like the customer service there. Write a letter to the store manager and say:
1) What was the issue there?
2) Why wasn't the staff helpful?
3)Suggest what can be done about it?
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
a) introduce yourself
b) explain the problem
c) and state what action you would like from the company
Some people feel that manufacturers and supermarket have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packing. Discuss both views and give your opinion.
Some people feel that manufacturers and supermarkets have the ability to reduce the amount of packaging of goods.Other argue that customer should avoid buying goods with a lot of packaging.Discuss both views and give your opinion.
You bought a TV a week ago but when you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter.
• introduce yourself
• explain the problem
• and state what action you would like from the company.
You recently buy a brand new air conditioning from an, but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.
Customers are faced with increasing number of advertisement from competing companies. To what extent do you think customers are influenced by advertisement? What measures can be taken to protect them.
You recently bought a laptop computer. A few days later the laptop stopped working. When you took it back to the shop, they refused to deal with the problem.
Write a letter to the customer service department at the company’s head office including the following information:
the problem with the laptop
what exactly happened when you returned to the shop
what you would like the customer service department to do and any other relevant information.
Many people say that companies should give importance to their employees, whereas others say that they should give importance to customers. discus both view and give your opinion.
The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently booked a flight but had a very bad experience due to several issues. Write a letter to the airline’s customer service department. In your letter:
Explain what problems you faced during your flight.
Describe how these issues affected your travel experience.
Say what you would like the airline to do as compensation.
ou bought a TV a week ago but
when you got home you
discovered it did not work
properly. You called customer
service to report the problem but
you have not yet received any
help.
Write a letter to the company and
in your letter:
• introduce yourself
• explain the problem
• and state what action you
would like from the company
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company.
- introduce yourself
- explain the problem
- and state what action you would like from tge company
ou bought a TV a week ago but when you got home you discovered it did not work properly .You called customer service to report the problem, but you have not yet received any help.
Write a letter to the company and in your letter:
•introduce yourself
•explain the problem
•and state what action you would like from the company.
Some people feel that manufacturers and supermarkets should be responsible for reducing the amount of packaging of goods, while others argue that customers should avoid buying goods with a lot of packaging.
Discuss both these views and give your own opinion.
Part 2 In recent years, many small local shops have closed because customers travel to large shopping centers or mall to do their shopping. is it a positive or a negative development?
The two maps below show changes to the town of Somerville over a 10-year-period.
Some people believe that companies should be allowed to collect data about customers freely, while others believe this practice should be restricted. Discuss both sides of this issue.
Manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods or customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
In recent years, many small scale local shops have closed because customers travel to large shopping centers or malls to to shopping. Is it a positive or negative development?
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for customers, the shop staff and the economy as a whole?
You bought a TV a week ago but when you got home you discovered it didnot work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
1. Introduce yourself
2. Explain the problem
3. And state what action you would like from the company
IS It necessary For companies to set up customer service ? What’s the extend that you agree or disagree that coustomer complaints will improve product or services ?