You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
the chart below shows the proportion of businesses making e-commerce purchase by industry in Canada between 2015 and 2019 summarise the information by selecting and reporting the main features, and make comparisons where relevant
You have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem
You work at home and you have a problem with a piece of equipment your purchased for your job. Write a letter to company which supplied the equipment.
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You do not need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You should write at least 150 words.
You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
Dear Sir or Madam,
You have bought some clothing online and are not satisfied with your purchase.
Write a letter to the company that you bought the clothing from.
The graphs below show the types of music albums purchased by people in Britain according to gender and age. Write a report for a university lecturer describing the information shown below.
In many countries, a small number of people are able to purchase very expensive luxurious products. Some people believe that this is good for the economy, but others think that governments should not allow products above a certain price level. Discuss both these views and give your own opinion.
You have bought some clothing online and are not satisfied with your purchase. Write an email to the company that you bought the clothing from. In your email, give details of the purchase describe the problem explain why you need a replacement urgently
The pie charts illustrate the online sales for Canadian retailers in 2005 and 2010. Overall, both electronic appliances and foods were the most purchased via the Internet. During the year 2005, the most sold product was electronic appliances with 35% whilst the second most purchased via online shopping was home furnishings with 22% from all the vending. Comes after food and beverage and video games with the former taking 22% of the global online market and the latter representing the smallest proportion at 18% Nonetheless, the trend has changed 5 years after in 2010. Indeed, Electronic goods still represented an important part of the total sales with 30%, but weren’t the first product to be sold. Food and beverage took the lead with a proportion of 32% of the total sales. In addition, video games came in the 3rd position representing 23% of online purchases in Canada whilst home furniture became the last position of online bargains with 15%. In general, electronics have always represented an important part of the online market in Canada.
Writing Task 1
you have bought some clothing onllne and are not s atisfied with
your purchase.
Write a letter to the company that you bought the clothing from. In
your email
-> give details of the purchase
-> describe the problem
-> explain why you need a replacement urgently
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently purchased a piece of furniture online from a well-known company. However, when arrived, it was damaged and did not match the description provided on the website. Write a letter to the customer service manager of the company. In your letter:
- Explain what you ordered and what was wrong with it
- Describe the inconvinience this has caused
State what you would like the company to do
You have purchased some goods from a company and the goods were supposed to be delivered within three days of purchase. Seven days have already gone and you have not received the products yet.
Write a letter to a company manager with whom you arranged the delivery of goods. In your letter:
• inform him/her what items you have purchased
• ask the reason for the delay in delivery
• suggest what can be done about the matter
Writing task 1 general training -You have bought some clothing online and are not satisfied with your purchase
Write letter to the company that you bought the clothing from.In your email
-give details of the purchase
Describe the problem
-explain why you need a replacement urgently
Writing Task 1
you have bought some clothing onllne and are not s atisfied with
your purchase.
Write a letter to the company that you bought the clothing from. In
your email
-> give details of the purchase - Red dotted dress ,medium size , maxi dress
-> describe the problem - got small size , which is tight to my waist and short to length
-> explain why you need a replacement urgently - I need dress as a gift ,birthday coming soon
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
People today are increasingly use credit cards to make monthly purchases. However, it can lead to debt. Do advantages of this outweigh the disadvantages?
Write a letter to a bookstore manager who is living in another city. Ask him/ her to make available a book that you are interested in. In you letter.
What book you are looking for?
Why you need this book
How you plan to purchase the book.
With internet improvements, people can share views or opinions on specific goods or services that they have purchased. Is this a good or a bad thing? Discuss both views and give your opinion
Being able to purchase goods from any places on the planet has made nations around the world become almost identical. To what extent do you agree or disagree?
With the recent improvement to the internet, people can leave views or opinions on certain goods or services that they have purchased. Is it a good or bad thing. Discuss both views.
You recently purchased a kitchen appliance, but it was delivered late and damaged.
Write a letter to the store manager to complain about the issue. In your letter:
- describe what item and problems
- explain how the late and damaged delivery affected you,
- state what you would like the store to do to resolve the problem.
The graph below gives information about the sales of the three most commonly purchased items in a particular bakery for the year 2014. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
You do not need to write any addresses. Begin your letter as follows:
the chart below shows the different types of goods and services purchased online in Australia, Canda, and the United Kingdom last year.
Write a letter to a company manager about a problem with an item that you purchased online.
Describe the item
Tell the manager what the problem is
Explain what you want them to do
You recently purchased an electronic device from an online store, but it arrived damaged. Write a letter to the customer service team. In your letter:
Describe the product and the date you bought it.
Explain the problem with the product.
State what action you would like the company to take.
You recently purchased an item from an online store, but when it arrived, it was damaged. Write a letter to the company. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
Some people think that schools should invest in hiring good teachers. Some others think that they should purchase better equipment for students. Discuss both views and give your opinion.
you ordered a book online for exam preperation. It has been sometime since you ordered it and you still have not received your book. Write a letter to the e-commerce compnany about this.
Describe your purchase order of the book
explain the importance of the book
Say what you want the company to do for you
You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
Dear Sir or Madam,
You have bougt some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from.
In your email give detalis of the purchase
describe the problem
explain why you need a replacement urgently
Write a letter to the editor to give your opinion about a magazine that you purchased. Include
Why you bought it
What you liked and disliked about it
Suggestions for improvement
People Value the opinions of others and collect information from various sources when considering a major purchase. Which of the following do you think has the greatest impact on their choice what to buy? recommendations from friends information from magazines reviews from online communities
you have bought a new mobile phone and in few days of purchase it has stopped working.you have spoken to the company representative a week ago but it has still not been repaired
write a letter to the comapny
-introduce your self
-explain the situation
-say what action you would like the company to take
You are not satisfied with a product you purchased.
Write a letter to the store manager. In your letter:
- Describe the product and the problem.
- Explain what you want the store to do.
- Say what you will do if the issue is not resolved.
Recently you purchased two items from an online store, but wrong products were delivered.
Write a letter asking the company to manage the issue. In your letter,
● describe the items
● explain what the issue was
● state how you want them to address this situation
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
Some people think that adverts control what we purchase, while other think they are useful sources of inromation on procuts. Discuss both sides and give your opinion
Some parents purchase their kids a large number of toys to play with.What are the advantages and disadvantages for the child of having lot of toys.
you have brought some clothing online and are not satisfied with the purchase.
Write a letter to the compagny that you bought the clothing from. In your email
- Give details of the purchase
-describe the problem
-explain why you need a replacement urgently
Write a complaint to a manager of furniture company regarding the purchase you made and the problems you had when delivery arrived. You should describe: - •Things that you bought, - •The broken items in the furniture, - •What do you want the manager to do.
You recently purchased a faulty product from an online store. Write a letter to the store manager outlining the issue and requesting a refund or replacement.
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.
Write a letter to the company.
In your letter,
» introduce yourself
» explain the situation
» say what action you would like the company to take
Some people think advertisements control what we purchase, while others think they are useful sources of information on products. Discuss both sides and give your opinion.
You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase. Write a letter to the supermarket manager explaining what has happened. Tell the manager you are not able to collect the refund and suggest a refund method and say what do you want him to do
With internet improvements, people can leave views or opinions on certain goods or services that they have purchased. Is it a positive or negative development?
Some people think that adverts control what we purchase, while orthers think they are useful sources of information on products. Discuss both sides and give your opinion
With internet improvements, people can share views or opinions on certain goods or services that they have purchased. Is this a good or a bad thing? Discuss both views and give your opinion.
Being able to purchase goods from any place on the planet has made nations around the world become almost identical. Do you think this is a positive or negative development?