You recently visited a new restaurant in your neighborhood, but you were not satisfied with the service.
Write a letter to the restaurant manager. In your letter:
Describe the situation that led to your dissatisfaction.
Explain how you felt about the service you received.
Suggest what you would like the restaurant to do to improve their service.
The two pie charts illustrate the most frequent passenger complaints of two international airlines as well as their passengers' overall satisfaction. The airlines are One World Air and Blue Sky Airways.
The graph below shows people’s level of satisfaction with the health care system in 4 countries between 1991 and 2007
Some people think that job satisfaction is the most important factor when looking for a job. Others think that having job security is more important. Discuss both views and give your opinion.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
The most essential component of a person’s life is his or her time at the workplace, and life turns meaningless once no job satisfaction is obtained. To what extent do you agree or disagree?
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
•State what problem you had with the purchased item.
• Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
The most essential component of a person's life is his or her time at the workplace, and life turns meaningless once no job satisfaction is obtained. To what extent do you agree or disagree?
The graph below shows people's level of satisfaction with the health care system in 4 countries between 1991 and 2007.
You have bought an electronic equipment and within 2 days , problem started occuring.
Write a letter to the Shopkeeper about your dissatisfaction with the product & services. Ask him to find proper solution for the problem.
There are many things that can motivate people to perform well in their work. These can include the salary, job satisfaction or the chance to help others. What do you feel is the best motivation to do well at work? Give reasons for your answer and include any relevant examples from your knowledge or experience.
When a person spends most of his or her time working a job with little job satisfaction, their life loses meaning. To what extent do you agree or disagree?
Write a letter to the train company’s head office. In your letter,
give the details of your journey, including the date, time and where you sat
explain the problems that happened and express your dissatisfaction
ask about what action will be taken to improve the service
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write a letter to the train company’s head office. In your letter,
give the details of your journey, including the date, time and where you sat
explain the problems that happened and express your dissatisfaction
ask about what action will be taken to improve the service
Some people think that job satisfaction is more important than a stable income.Others believe that having a permanent job is better than doing something you love. Discuss both views and give your opinion.
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company's head office.
In your letter,
- Give the details of your journey, including the date, time and where you sat
- explain the problems that happened and express your dissatisfaction
- ask about what action will be taken to improve the service
The chart and table below show customer satisfaction levels in the US with the airlines and aspects of air travel in 1999, 2000 and 2007.
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office.
In your letter,
– give the details of your journey, including the date, time and where you sat
– explain the problems that happened and express your dissatisfaction
– ask about what action will be taken to improve the service
Most people in the world need to work in order to lead a decent life or even just to survive. Many workers are motivated by money: if the job pays well, they are willing to do it. However, some people are not concerned with the size of their pay packet: they simply enjoy their job and choose to do it whether they earn a high salary or not. What is more important – salary or job satisfaction? Discuss and give reasons for your answer.
A glance at the table reveals the number of visitors to Ashadown Museum before and after its renovation. Additionally, two pie charts provide information about visitor satisfaction during these two periods. It is evident from the table that the number of visitors significantly increased to 92,000 after the renovation, compared to approximately 74,000 before the reconstruction. Among these groups, the rate of dissatisfied visitors saw the most significant change, dropping from 40 percent before the museum's redecoration to a remarkable decline of 15 percent after. In contrast, the rate of very satisfied visitors experienced an exponential increase, rising from 15 percent before the renovation to 35 percent after. Furthermore, the percentage of satisfied visitors also showed a rise of 10 percent after the changes to the museum, reaching approximately 40 percent. Similarly, both the groups of very dissatisfied visitors and those who did not respond showed a similar percentage of 5 percent in the year following the refurbishment of the museum.
Finding job satisfaction is considered to be very luxury in developing countries. Why do you think that is? Do you think job satisfaction is important?
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
As most people spend a major part of their adult life at work, job satisfaction is an important element of individual well-being. What factors contribute to job satisfaction? How realistic is the expectation of job satisfaction for all workers? Give reasons for your answer and give any relevant example or experience you have to support your answer.
Assignment 2
It has been suggested by some people that employees should be remunerated on the extent of their input and output. In my opinion, I totally agree that people should be paid on how much they produce and sell because that will increase their level of diligence and productivity.
To start with, most of the 21st century youths wants free money and wants to be rich without working for it. But, if there is a realisation that the money will be earned based on the amount of goods and services being produced, people will be more diligent and work hard. In addition, there will also be an increase in the productivity of the employer. This is because more production will bring more sales and more sales will bring more profit to the company.
Furthermore, there will be a sense of fulfillment and satisfaction on the part of the workers because they are working for their pay. Moreso, it will teach the workers to be prudent in their spending because the money was earned under their sweat. In fact, more people will be encouraged to save for the rainy days. For example, there was a research done by the youth empowerment scheme which relates to being paid as you work and about 75% of the workers were in support of getting paid based on the work done.
In conclusion, the best way to motivate people and encourage diligence is to pay them based on how much they produce and sell.
The pie chart below give information about the satisfaction levels of customers of a cafe in January and then in August in the same year. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Student satisfaction-percentage of respondents rating aspect as 'very good' The table below shows the results of a survey of first-year students taking varlous courses at a particular university. It shows how many of the students considered various aspects of their course 'very good'.
As most people spend a major part of their adult life at work, job satisfaction is an important element of individual wellbeing. What factors contributes to job satisfaction? How realistics is the expectation of job satisfaction for all workers? Give reasons for your answer and include relevant examples from your own knowledge and experience.
A big salary is much more important than job satisfaction. Do you agree or disagree? Give reasons for your answers and include any relevant examples from your own knowledge or experience.
The table below shows the age profilof tourist on backpacking holiday and the guided tours in New Zealand in 2005, and the pie chart gives the satisfaction rating of their stay. Summarize the information by selecting and reporting the main features, and makecomparisons where relevant.
The tables below show the results of a survey on people's satisfaction about a local library. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
Big salary is much more important than job satsatisfaction .Do you agree or disagree? Provide relevant examples if necessary .
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
• State what problem you had with the purchased item.
• Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
The bar chart shows the level of life satisfaction and income in America.
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
WRITING TASK 1
You should spend about 20 minutes on this task.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
•explain the problems you have had in contacting the company, and explain your dissatisfaction
•describe the problems with the car
• tell the manager what you want him to do
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Write a letter to show dissatisfaction after recieving bad customer service in a gym club.
You recently travelled by train on a long journey and you experienced various
problems. Write a letter to the train company’s head office.
In your letter,
give the details of your journey, including the date, time and where you sat
explain the problems that happened and express your dissatisfaction
ask about what action will be taken to improve the servic
Someone says that job satisfaction is more important than job security, but others disagree. Discuss both views and address which one do you agree.
As most people spend a major part of their life at work, job satisfaction is an important element of individual wellbeing. What factors contribute to job satisfaction? How realistic is the expectation of job satisfaction for all workers? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some people think that job satisfaction is more important while other people think that a stable job is more important. Discuss both views and give your opinion.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The pie charts portray the level of visitor satisfaction about customer services was recorded in a survey at the Parkway Hotel in 2005 and 2010.
As most people spend a major part of their adult life at work, job satisfaction is an important element of individual wellbeing. Do you agree or disagree?
You recently ordered some books online. However, you have not received them as yet. This has created a lot of inconvenience for you, especially as you are doing some research for which you need the books immediately.
Write a letter to the authority in-charge to convey your dissatisfaction about the delay. In the letter,
● describe the situation
● explain why you are dissatisfied
● say what you want him/her to do
As most people spent a major part of their life at work, job satisfaction is an important element of individual well being. How realistic is the expectation of job satisfaction for all workers. Give reasons for your answer and include any relevant examples from your own experience or knowledge.
The graph below shows people’s level of satisfaction with the health care system in 4 countries between 1991 and 2007. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
You recently stayed at a hotel and had a great experience. Write a letter to the hotel manager to express your satisfaction. In your letter:
Describe your stay
Mention the helpful staff or special service
Say what you’ll recommend to others
Job satisfaction is more important than earning a high salary. To what extent do you agree or disagree with this opinion?