Artificial Intelligence (AI) is becoming increasingly prevalent in our daily lives, from self-driving cars to automated customer service. While some people see AI as a great advancement, others worry about its impact on society. Discuss the advantages and disadvantages of AI
Some people believe that governments should spend more money on public services like education and healthcare, while others think that investing in infrastructure such as roads and bridges is more important. Discuss both views and give your own opinion.
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company.
- introduce yourself
- explain the problem
- and state what action you would like from tge company
With recent improvements online, it is increasingly possible for people to leave reviews for goods and services they have purchased. What are the advantages and disadvantages of this?
The table below shows how patients evaluated different services at three health centres. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. How patients evaluated health centre services how patients evaluated different services at three health centres.
In the world of the internet, people write product reviews of products and services. Do you think this is a positive or negative development? Please try to
Rich countries should not hire services of doctors, engineers and other experts from poor countries. Do you agree or disagree?
The chart below shows the different types of goods and services purchased online in Australia, Canada and the United Kingdom last year. Write a report for a university lecturer describing the information below.
“some parents think that childcare centres provide the best services for children of preschool age. Other working parents think that family members such as grandparents will be better carers for their kids”. Discuss both views and give your opinion.owadays
It is often claimed that wealthy nations should provide financial support to poorer countries for welfare, health and education. However, there are those who believe that it is the responsibility of developing nations to provide these service. Discuss both views and give your opinion.
You want to complain about the service you received in the hotel you stayed in while attending a recent meeting .
Write a letter to the person who organised the meeting . In your letter
•Describe the meeting
•Explain the problems with the service
•Suggest what the meeting organiser should do
Every country should have a free healthcare service, if this means the latest medical treatments may not be available through the service because they are too expensive. To what extent do you agree or disagree?
Some people believe that unpaid community service should be a compulsorypart of high school programmes (for example working for a charity, improvingthe neighborhood or teaching sports to younger children). To what extent doyou agree or disagree?
occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter
• give details of your visit to the restaurant
• explain the reason for the celebration
• say what was good about the food and the service
The government investment in art, such as music and theatre is a waste of money.goverment must invest money in public service instead.Do you agree or disagree?
Some people think that government should provide Internet access at no charge. others, however, argue that people should pay for this service. discuss both these views and give your own opinion.
You have lost your student identification card. This has created some problems for you.
Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting you
request a new card
You do NOT need to write any addresses.
Your local public library wants to make improvements to their services and facilities.
In order to get ideas from the public, they have asked library users to send them
suggestions in writing.
Write a letter to the librarian. In your letter
• describe what you like about the library
• say what you don’t like
• make suggestions for improvements
You recently stayed at a hotel and had a very pleasant experience.
Write a letter to the hotel manager to thank them for the excellent service.
It's considered that good health is one of basic human needs. The question of whether private healthcare has more advantages or disadvantages is a complex issue that requires careful consideration of different factors. In my perspective there are more disadvantages than advantages when medical services are run by profit-making companies.
Some people think that good health is very important to everyone so medical service should not be run by profit- making companies. Do the advantages of private health care outweigh the disadvantages.
you and some friends ate a meal at a resturant to celebrte a special ocaasion , and you were very pleased with the food and service.
write a letter to the resturant manager , in you letter
give a detail of your visit to the resturant
explain the reason for the celebration
say what was good about the food and service
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant mnager. In your letter
Give details of your visit to the restaurant
Explain the reason for the celebration
Say what was good about the food and the service
You have recently moved to a new apartment. After living there for a week, you have noticed that the public transportation services available are not sufficient, especially during peak hours.
Write a letter to the local council. In your letter:
• Introduce yourself and explain where you have moved to. • Describe the problems you have experienced with public
transportation services.
• Suggest what changes could be made to improve the situation.
You recently used public transport and faced several problems . Write a letter to the manager of the transport authority. In your letter . describe te issues you experienced , explain why you were disastissffied , suggest how the service could be improved
Government investment in the arts, such as music and theater ,is a waste of money . Government must the money in public services instead. To what extend do you agree with this situation?
You stayed in a hotel and was not satisfaid wiyh the service. Write a letter to the hotel manager
Why you chose thi hotel
What problems did you face
Tell the manager what to do
The bar chart gives data about people within 15 minute drive service in an unspecific area in UK and comparing between two areas in urban and rural.
The two pie charts show the top customer service issues and complaints for two different international airlines. One World Air and Blue Sky Airways are the carriers. Seven general categories can be used to classify the complaints: bad food quality, subpar customer service, pricey tickets, lost or delayed luggage, cancelled or delayed flights, not enough room on the aircraft, and others. The most frequent criticisms of both airlines are their pricey fares and cramped cabins.
The government’s investment in arts, music and theater is a waste of money. Government should invest these funds in public services instead. To what extent do you agree with this statement?
Some parents think that child care centres provide the best services for children of pre-school age. Other working parents think that family members such as grandparents will be better carers for their kids. Discuss both views and girve your opinion.
In some countries, the number of police officers in active service is decreasing. What do you think may be the reason for this? What effects might have on society?
Some people think that government should spend money on public services, while others believe that it should be spent on arts, such as music and theatre. Discuss both views and give your opinion.
You bought milk and it was
• it was expired
• it went sour
• unsatisfactory customer service
Write a letter to shop manager. In your letter
• introducing your reason for writing
• what went wrong
• what you would like to happen
The pie charts show the results of a survey conducted by a university on the opinions of full-time and part-time students about its services.
Government investment in arts is a waste of money. Governmnet must invest this money in public services instead. To what extent do you agree with this statement?
20.People who damage public property, such as buildings or status should be required to do community service (such as cleaning parks) as a punishment rather than other forms of punishment (such as paying a fine or going to prison). To what extent do you agree or disagree?
Governments investment in arts, music and theatre is a waste of money. Government should invest these funds in public services instead. To what extent do you agree with this statement.
Some people believe that unpaid community service should be a compulsory part if high school programmes (for example working for a charity, improving the neighbourhood or teaching sports to younger children). To waht extent do you agree or disagree?
some people think that the government sould spend more money on puplic service rather than wasthing money on the aets . to what extend do you agree
Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting you
request a new card
In many developing countries, poor people do not have access to the internet and computer technology. As a result, they are unable to get many services. Why is this the case? What can the government do to solve this problem? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Is it necessary for companies to set up a customer services ? What's the extent that you agree or disagree that customer complaints will improve product or service?
Some people believe that governments should spend more money on public services such as healthcare and education, while others think that investing in technology is more important. Discuss both views and give your opinion.
The two pie charts compare five categories household expenditure( food, housing, education other products and services, healthcare) between 2019 and 2020. Units are measured in percentage. It's noticible that the household of expenditure food, housing, education experienced at a significant fall other the 10- years period while this figure for other products and service and Healthcare so a big rise. In 2019 of an average household expenditure went on food which was the largest of the pie chart, however, by 2020 the figure for this category had fallen by one of twenty during of half decade the expenditure housing consumer experience it a considerable fall from 55% to 20% in terms of other products and services the household expenditure this category made up 7% in 2019 and after 1 years this figure saw a significant increase at 18% making in the largest household of all. In the smallest household of expenditure to healthcare in the first year. However next year the period, there was 15 percent rise in this sector.
Some parents think that childcare centre's provide the best services for children of pre-school age. Other working parents think that family members such as grandparents will be better to care for their kids. Discuss both views and give your opinion.
Unpaid community service should be a compulsory part of a high school program (for example, working for a charity, improving the neighborhood, or teaching to younger children). To what extent do you agree or disagree with this statement?
You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say
– Give your flight details.
– Why were you disappointed?
– Suggest some improvements to the airport services.
A friend from another coutry moving to your city for work. he asked you to advise about living in your city.
Write a letter to your friend. In your letter
1. suggest an interesting part of the city to live in. - beautiful river , italian restaurants , different culture
2. describe the public transport in your city. - 5 minute bus service , convenient, affordable pass , all day pass.
3. say how your friend can meet new people there. - Visit shops , bars and art gallery ,join tourist group destination.