You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer:
apologizing for the poor experience.
acknowledging the specific issues raised in the complaint.
explaining the steps you will take to address the problems and improve the restaurant's service.
You want to complain about the service you received in the hotel you stayed
in while attending a recent meeting.
Write a letter to the person who organised the meeting. In your letter
• describe the meeting
explan the posite it the evice
suggest what the meeting organiser should do.
The table below shows how patients evaluated different services at three health centres. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You bought a TV a week ago but when you got home you discovered it was not working properly. You called customer service to report the problem but you have not received any help. Write a letter to the company and in your letter 1. Introduce yourself 2. Explain the problem 3. State what action you would like from the company
Goverments investment in the arts, such as music and theatre, is a waste of money. Goverments must invest this money in public services instead. Do you agree or disagree?
Some people believe that unpaid community service should be a compulsory part of high school programmers (for example working for the charity, teaching sports to younger children. To what extent do you agree or disagree?
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers. Write a letter to the manager of the local bus service. In your letter
introduce yourself and say when the incident happened
describe what you saw and heard
say what you would like the bus company to do about it
Some people believe that unpaid community services should be a compulsory part of high school programs (for example working for a charity, improving the neighbourhood or teaching sports to younger children). To what extent do you agree or disagree?
You are the manager of a restaurant that has received a letter of complaint about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter:
-Say how sorry you are that the person has had poor experience.
-Explain what action has been taken against the staff member.
-Offer a free meal for four people at the restaurant as a gesture of goodwill.
There have been some problems with the Internet service, especially its reliability, in your area over the last two weeks.
Write a letter to the manager of the Internet company. In your letter
• describe what the problems are
• explain how these problems are affecting you
• suggest what you would like the company to do
Every country should have a free health service, even if this means that the latest medical treatments may not be available through the service because they are too expensive. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The line chart illustrates the labour force employment in five economic sectors during the period from 1930 to 2010 in USA. These five economic sectors include industrial sector, sales and office, farming and fishing and foresting, technical sector, and other services.
Some people feel that governments should take a large proportion of people's salaries to pay for necessary public services such as roads and schools. Others feel that high taxes are a bad thing. Discuss both these views and give your own opininos.
You should spend about 20 minutes on this task:
Your internet connection has recently been slow and unreliable.
Write a letter to your internet service provider to complain. In the letter:
-Describe the problem and why you are unhappy
-Arrange for an engineer to visit your home
-Request a reduction in your bill
You do not need to write any addresses
Write at least 150 words.
In many countries people have to pay for medical care, but some think that it should be a free service provided by the government. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge and experience.
You recently enjoyed a meal at an expensive restaurant, and you were impressed with the good service you received. Write a letter to the restaurant manager. In your letter
• explain the circumstances of your visit to the restaurant
• describe the service you received
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
Some people think that teenagers should be required to do community service in their free time as this would benefit both the individual teenagers and their society. Do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some people feel that governments should take a large proportion of people's salaries to pay for necessary public services such as schools and roads. Other feel that high taxes are a bad thing. Discuss both views and give your own opinion.
The chart below shows the proportion of people's total spending in a particular European country was spent on different commodities and services in 1958 and in 2008.
You have bought an electronic equipment and within 2 days , problem started occuring.
Write a letter to the Shopkeeper about your dissatisfaction with the product & services. Ask him to find proper solution for the problem.
Some people believe that unpaid community service should be a compulsory part of high school programs (for example working for a charity, improving the neighborhood or teaching sports to younger children). To what extent do you agree or disagree?
With internet improvement people can & opinions on certain goods or service that they purchased. Is this good or bad thing? . Discuss both the views and give your opinion.
You recently encountered some problems with a public transportation service in your area
Write a letter to the manager of the public transport company and say
-where and what the problems were
-explain how these problems affect the public
-suggest what changes could be made to improve the situation.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant. You should * GDP (Gross Domestic Product) is the total value of goods that are made and services that are provided in a country.
10 June 2025, The table below shows how patients evaluated different services at three health centres.
Some people feel that government should take a large proportion of people's salaries to pay for necessary public services such as roads and school. Other feel that high taxes are a bad thing. Discuss both views and give your own opinion.
The money spent by governments on space program would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
Government invest in the arts, such as music and theatre is waste of money. Government must invest this money in public services instead. To what extent do you agree with this statement? Give reason for your answers and include any relevant examples from your own experience or knowledge.
Your internet connection has been slow and intermittent Write a letter to your internet service provider to complain about. In the letter: –
Describe the problem and why you are unhappy –
Arrange for an engineer to visit your home –
Request a reduction in your bill
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
You have lost your student identification card. This has created some problems for you.
Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting you
request a new card
The Government’s investment in arts, music and theatre is a waste of money. Governments should invest these funds in public service instead. To what extend do you agree with this statement?
You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color.
Write a letter to the customer service department. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
Write a letter to the restaurant manager. In your letter:
•Give details of the food and services you ordered
•Describe the problems that occurred
•Explain what you want the restaurant to do
Essay topics: The government's investment in arts, music and theatre is a waste of money. Governments should invest these funds in public services instead. To what extent do you agree or disagree with the statement?
You celebrated your birthday with some friends last week in a restaurant. It was a great success and you and your friends enjoyed the evening very much.
Write a letter to the restaurant to thank them.
In your letter –
• Mention the food, service and the atmosphere.
• Suggest any improvements to make things better.
Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone
Some people think that students should be required to do unpaid community service as a part of their school curriculum. To what extent do you agree or disagree?
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office.
In your letter,
– give the details of your journey, including the date, time and where you sat
– explain the problems that happened and express your dissatisfaction
– ask about what action will be taken to improve the service
You bought a TV a week ago but when you got home you discovered it didn't work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
-introduce yourself;
-explain the problem;
-and state what action you would like from the company.
The graph below shows consumers' average annual expenditure on cell phone, national and international fixed-line and services in America between 2001 and 2010. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teaching sports to younger children). To what extent do you agreee or disagree?
The graph below shows US consumers' average annual expenditures on cell phone and residential phone services between 2001 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
A government’s role is only to provide defence capability and urban infrastructure (roads, water supplies, etc.). All other services (education, health, social security) should be provided by private groups or individuals in the community. Discuss both these views and give your own opinion.
The money spent by governments on space programmes would be better spent on
vital public services such as schools and hospitals.
To what extent do you agree or disagree?
Some people believe that unpaid community service should be a compulsorypart of high school programmes (for example working for a charity, improvingthe neighborhood or teaching sports to younger children). To what extent doyou agree or disagree?
Unpaid community service should be a compulsory part of a high school program (for example, working for a charity, improving the neighborhood, or teaching to younger children). To what extent do you agree or disagree with this statement?
You should spend about 20 minutes on this task.
You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
You do NOT need to write any addresses