Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teaching sports to younger children). To what extent do you agree or disagree?
You should spend about 20 minutes on this task.
Last week, you celebrated your birthday with some friends in a restaurant. It was a great success and you and your friends enjoyed yourselves very much.
Write a letter to the restaurant. In your letter
mention the food and service
explain that you really enjoyed the atmosphere
suggest any improvements to make things better
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
The youth in many countries are unemployed and unskilled, while at the same time, the military services are in need of people. Compulsory military service is beneficial and necessary. To what extent do you agree or disagree with this statement? e reasons for your answer, and include any relevant examples from your own knowledge rience.
Some people think the government should spend more money on public services rather than waste money on arts (i.e. music and painting). To what extent do you agree or disagree
Some countries have free health services. However, some people feel that those who live unhealthy lifestyles should not receive free healthcare. Do you agree or disagree with this view?
You have just come back from a long bus trip. You were unhappy with the service. Write a letter of complaint to the bus company
stating your reason for writing the letter
describing why you are unhappy
making suggestions for improvement.
You ordered a new cheque book from your bank two weeks ago, but you have received nothing. Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book.
Ask how much longer you will have to wait
and ask the manager what action he will take over this matter.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently stayed at a hotel and found the service unsatisfactory. Write a letter to the hotel manager. In your letter:
Explain the problem with the service.
Describe how this affected your stay.
Suggest what you would like the hotel to do as compensation
Government investments in the arts, such as music and theatre, is a wate of money. Government must invest this money in public services instead. Do you agree or disagree?
Some people think that governments should invest more in public services instead of wasting money on arts such as music and painting. To what extent do you agree or disagree?
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you. In your letter, explain:
what are the changes
what are the problems you are facing
what part of the service would you like to change
People who damage public property, such as buildings or statues should be required to do community service (such as cleaning parks) as a punishment rather than other forms of punishment (such as paying a fine or going to prison). To what extent do you agree or disagree?
Some people believe that education and healthcare should be free of charge and funded by the government. Others think that it should be the responsibility of the people to pay for these services. Discuss both views and give your own opinion.
Last week you bought a new laptop computer but it isn’t working properly. You are not satisfied with the level of service you have received from the company.
Write a letter to the company you bought the laptop from. In your letter
give details of what the problem is.
complain about the customer service you have received.
tell the company what action you want them to take.
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and services. Write a letter to the restaurant manager. In your letter
• Give details of your visit to the restaurant
• Explain the reason for the celebration
• Say what was good about the food and the service.
You have recently used the services of a moving company. At the new place
you found out that some of your items were badly damaged. Write a letter to
the company manager including the following:
Give details of your move
List items that were damaged
Say what you expect the manager to do
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter:
-give details of your visit to the restaurant
-explain the reason for the celebration
-say what was good about the food and the service.
Health services are the basic necessity for a person. Private companies have make the health services quite costly for ordinary individuals. Do the advantages of private health care outweigh its disadvantages？
You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
You do NOT need to write any addresses.
You have bought a new home recently and you want to hire an interior decorator. Write a letter to the interior decorator seeking information about his services. In your letter • let him know how you came to know about his work/name • specify about your condominium {flat) • discuss your furnishing taste
Some people believe that unpaid community activity service should be a compulsory part of high school programs (for example working for a charity, improving neighborhood or teaching sports to younger children.) To what extent do you agree or degree?
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010
Many countries have compulsory military service for young men after they leave school. It would be a good idea for all countries to adopt this system for men, and possibly for women too. Do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge and experience.
Government investment in the art, such as music and theaters is a waste of money. Government must invest this money in public services instead. To what extent do you agree with this statement?
Some people believe that unpaid community service should be compulsory in high school programs (for example, working for a charity, improving the neighbourhood or teaching sports to younger children). Do you agree or disagree?
The table illustrates data about the average of finances per month spent by consumers on a number of types of goods and social services in 5 specific nations.
The graph below shows consumers' average annual expenditure on cell phone, national and international fixed-line and services in America between 2001 and 2010. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Every country should have a free-health service, even if this means that the latest medical treatments may not be available through the service because they are too expensive. To what extent do you agree or disagree?
Some people think that childcare centers provide the best services for children of pre-school age. Other working parents think that family members such as grandparents will be better careers for their kids. Discuss both views and give your opinion ?
Some people believe that unpaid community service should be a compulsory part of high school programmes (15/16 years) (for example for a charity, improving the neighbourhood or teaching sports to younger children). Do you agree or disagree?
We should introduce laws to make businesses and state services employ equal numbers of male and female workers in every department or area of the company. How far do you support this idea? Give reasons for your answer, and support your essay with ideas and examples from your own experience.
The hotel were you and your family spent the weekend did not offer the service they had promised.
Write a letter to the manager. In your letter:
• Introduce yourself.
• Explain the problem.
• State what action you would like from the hotel.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Do you agree or disagree with the following statement? Providing Internet access is just as important as other services, such as building roads, so governments should offer Internet access to all of their citizens at no cost. Use specific reasons and examples to support your answer.
You recently ordered furniture from an online retailer. The delivery and
installation experience was very disappointing/ satisfying. Write a
Letter to the manager of the online store to complain about/ praise the
service.
In your Letter:
Say what you ordered
Explain what happened/ describe the service
Tell the manager how you feel
Some people feel that governments should take a large proportion of people's salaries to pay for necessart public services such as roads and schools. Other feel that high taxes are a bad thing. Discuss both views ans give your opinion.
You and some friends ate a meal at a reataurant to celebrate a special occasion, and you were very pleased with the food and services. Write a letter to the restaurant manager. In your letter, give details of your visit to the restaurant, explain the reason for the celebration, say what was good about the food and the services.
Task 1.3
You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport.
Write a letter to the airport manager and say
Give your flight details
Why were you disappointed?
Suggest some improvements to the airport services
Write at least 150 words.
You recently traveled by plane from London to Sydney. Write a letter to the airline company about your experience. In your letter:
• Describe the purpose of your trip and when you traveled.
• Explain what you liked about the flight and the airline's service.
• Mention any areas where you feel improvements could be made.
• Provide suggestions or recommendations for enhancing the overall travel experience.
Write at least 150 words.
Some people believe that unpaid community service should be compulsory in high school programmes (for example, working for a charity, improving the neighbourhood or teaching sports to younger children). Do you agree or disagree?
You recently travelled to New York and you were completely dissatisfied with
the hotel service you stayed at. Write a letter to the hotel manager, in your letter:
• introduce yourself
• mention the problems you had at the hotel during your stay
• say what action you need the hotel manager to take
The money spent by governments on space program would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
More and more people today expect to get what they want instantly (goods, services, news), without having to wait. Why is this ? Do you think this a positive or negative development?
You recently purchased an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter:
Describe what is wrong with the service
Explain why you are not happy with the company’s response
Say what action you want the manager to take
Some parents think that childcare centres provide the best services for children of preschool age. Other working parents think that family members such as grandparents are better caregivers for their young children. Discuss both views and give your opinion.
You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
You are organising a surprise party for a friend and want to book a venue for this event. Write a letter to the manager of the venue.
- explain the purpose of the party;
- suggest the date and time;
- inquire about services and facilities available.
Some people feel that multinational companies improve life in the foreign countries where they sell their goods and services. To what extent do you agree or disagree.
You have bought an electronic equipment and within 2 days , problem started occuring.
Write a letter to the Shopkeeper about your dissatisfaction with the product & services. Ask him to find proper solution for the problem.