The money spent by governments on space programmers would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
You had recently ordered a book, online from a bookseller. The book sent by him was not the latest edition, even though you had paid the money according to the latest edition version. Write an email to bookseller in about 150-200 words. Your email should do the following things. 1.Complain about the service of the online site. 2.State about the urgency for the latest edition.
General Training Task 1
You should spend about 20 minutes on this task.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
Some parents are thinking about the advantages and disadvantages of having an au pair. discuss some advantages and disadvantages and give your opinion about the au pair domesctic services.
Some parents think that childcare centers provide the best services for children of pre-school age. Other working parents think that family members such as grandparents will be better careers for their kids. Discuss both views and give your opinion.
Some people think the government should focus on improving the economy of the country. Other people think that government should focus on social services such as health and education programs. Which statement do you agree with? Explain and provide examples to support your opinion.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. •State what problems you had with the food you ordered. •Complain about the service. •Describe how you want the restaurant to resolve the problem to your satisfaction.
There have been some problems with the bus service, especially its reliability, in your area over the last two weeks.
Write a letter to the manager of the bus company. In your letter
a. Describe what the problems are
b. Explain how these problems are affecting you
c. Suggest what you would like the company to do
Some people believe that unpaid community service should be a compulsory part of high school programmes. To what extent do you agree or disagree?
Writing Task 1
You bought milk in a shop and it was
• it was expired
• it went sour
• unsatisfactory customer service
Write a letter to shop manager. In your letter
• introducing your reason for writing
• what went wrong
• what you would like to happen
You are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
You should spend about 20 minutes on this task.
You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.
You should write at least 150 words.
Your local public library wants to make improvements to their services and facilities. In order to get ideas from the public, they have asked library users to send them suggestions in writing.
Write a letter to the librarian. In your letter
•describe what you like about the library
•say what you don’t like
•make suggestions for improvements
Write a letter to a company asking for a refund for something you bought from them online.
Write a letter to the Customer Service department. In your letter:
· Describe the item you bought
· Outline what the problem is
· Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers.
Write a letter to the manager of the local bus service. In your letter introduce yourself and
•say when the incident happened
• describe what you saw and heard
• say what you would like the bus company to do about it
You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
The hotel were you and your family spent the weekend did not offer the service they had promised.
Write a letter to the manager. In your letter:
• Introduce yourself.
• Explain the problem.
• State what action you would like from the hotel.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
All high school students should be encouraged to take part in community service programmes. To what extent do you agree or disagree with this statement?
Do you agree or disagree with the following statement? Providing Internet access is just as important as other services, such as building roads, so governments should offer Internet access to all of their citizens at no cost.
Government involvement in the arts, such as music and theatre is a waste of money. Government must invest this money in public services instead. Do you agree or disagree?
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teachign sports to younger children). To what extent do you agree or disagree?
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighborhood or teaching sprots to younger children). To what extent do you agree or disagree?
Last week, you celebrated your birthday with some friends in a restaurant. It was a great success and you and your friends enjoyed yourselves very much.
Write a letter to the restaurant. In your letter
mention the food and service
explain that you really enjoyed the atmosphere
suggest any improvements to make things better
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
You have lost your student identification card. This has created some problems for you. Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting
you request a new card
You do NOT need to write any addresses. Begin your letter as follows: Dear Sir/Madam,
Government investment in the art, such as music and theatre, is a waste of money. Governments must invest this money in public services instead. Do you agree or disagree?
Every country should have a free health service even if this means the latest medical treatment may not be available through the service because they are too expensive. To what extent do you agree or disagree
Some people think that good health is medical service should not be run by profit-making companies. Do the advantages of private healthcare outweight the disadvantages.
The table below shows how patients evaluated different services at three health centresSummarise the information by selecting and reporting the main features, and makecomparisons where relevant.
Some people believe that unpaid community service should be a compulsory part of high school programmers (for example working for a charity, improving the neighborhood or teaching sports to younger children). To what extent do you agree or disagree?
Write a letter
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write an email to the restaurant's manager in about 150-200 words. Your email should do the following things:
Your local library wants to improve its services and facilities. Write a letter to the library.
In your letter you should:
explain who you are
make your suggestions
and explain how this would make the library better.
Government should focus their spending on public services rather than on the arts (e.g music and painting). To what extent do you agree or disagree?
Every country should have a free health service, even if this means that the latest medical treatments may not be available through the service because they are too expensive. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experiences
Some people believe today that everyone has a right to access to the Internet and that governments should provide this access for free. Other people believe that access to the internet is not a right and should be paid for like other services. Discuss both these views and give your opinion. Give reasons for your answer and include any relevant examples from your knowledge or experience.
The money spent by governments on space programmes would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
You study at a college in the city centre. You use public transport to get to the college but the bus service you use has changed. Write a letter to the manager of the bus company. In the letter,
-Say who you are and the details of service you use
-Explain the problem with the bus service
-Suggest what you think the manager should do
You ordered a new cheque book from your bank two weeks ago, but you have received nothing. Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book.
Ask how much longer you will have to wait
and ask the manager what action he will take over this matter.
There have been some problems with the bus service, especially its reliability, in your area over the last two weeks.
Write a letter to the manager of the bus company. In your letter
• describe what the problems are
• explain how these problems are affecting you
• suggest what you would like the company to do
You do NOT need to write any addresses.
You have recently opened up a shop in your area and as an advertisement campaign. You would like to send a letter to all potential customers.
Introduce your shop
Introduce your services
And offer a special discount for the new customers.
Write your letter in an appropriate style and format in 150 words on your answer sheet.
You have lost your student identification card. This has created some problems for you.
Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting you
request a new card
Some people argue that arts, such as painting and music, are a waste of money and the government should spend this money on other public services. To what extent do you agree or disagree with this statement?
Some parents think that childcare centres provide the best services for children of preschool age. Other working parents think that family members such as grandparents are better caregivers for their young children. Discuss both views and give your opinion.
With the advent of stream services online , fewer people go to the movie theater to see films what what are the advantages and disadvantages of this trend?
The table below shows how patients evaluated different services at three health centres. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people feel that governments should take a large portion of people's salaries to pay for necessary public services such as roads and schools. Others feel that high taxes are a bad thing. Discuss both views and give your own opinion.
Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
Some people believe that unpaid community service should be a compulsorypart of high school programmes (for example working for a charity, improvingthe neighborhood or teaching sports to younger children). To what extent doyou agree or disagree?
Task 1.3
You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport.
Write a letter to the airport manager and say
Give your flight details
Why were you disappointed?
Suggest some improvements to the airport services
Write at least 150 words.
You recently traveled by plane from London to Sydney. Write a letter to the airline company about your experience. In your letter:
• Describe the purpose of your trip and when you traveled.
• Explain what you liked about the flight and the airline's service.
• Mention any areas where you feel improvements could be made.
• Provide suggestions or recommendations for enhancing the overall travel experience.
Write at least 150 words.
Some people believe that unpaid community service should be a compulsory part of high school programms ( for example working for a charity, improving the neighborhood or teaching sports to younger children) to ehat extent do you agree or disagree?