1-Some countries have implemented mandatory community service programs for young people. In these programs; children aged 16-18 do charity work, help old people or work with animals. What are some advantages and disadvantages of this for young people?
Governments should focus their spending on public services rather than on the arts (eg. music and painting). To what extent do you agree or disagree?
Some parents think that childcare centres provide the best services for children of preschool age. other working parents think that family members such as grandparents will be better carers for their kids. Discuss both views and give ur opinion
The money spent by the government on space programmes would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
The graph below shows the contribution of three sectors-agriculture, manufacturing and business and financial services-to the UK economy in the twentieth cenutury. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
more and more people today expect to get what they want instantly ( goods, services, news), without having to wait. Why is this ? Do you think this expectations to get things instantly is a positive or negative development?
ome people consider price as most important thing to buy product (such as cell phone) or service (e.g. medical treatment). Do you agree or disagree?
In many countries, people are now living longer than ever before. This has led to an increase in the number of elderly people who need care, often putting pressure on families and public services. To what extent do you agree or disagree with this statement?
The line graph gives data about the number of users of five different communication services worldwide from 1998 to 2008. Units: per 100 inhabitants
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
• describe the item you lost
explain why you weren't happy with the customer service
• say what action you would like the company to take.
Write at least 150 words. You do NOT need to write any addresses.
You bought a TV a week ago but when you got home you discovered it didn't work properly. You called customer service to report the problem but you have not yet received help.
Write a letter to the company and in your letter:
• introduce yourself
• explain the problem
• and state what action you would like from the company.
Government investment in arts such as music and theater is a wastage of money. Government must invest this money in public services instead. To what extent do you agree or disagree?
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teaching sports). To what extent do you agree or disagree?
A significant change in education has led students around the world to obtain knowledge, either in the theoretical or the practical field. Generally speaking, many universities in the world have provided a good system in education with a purpose to improve the quality of education offered to their students. To make a good system to be more implemented, universities commonly give students the a time to gain experience in the practical field. The opportunity could be a program with the aim to encourage students in applying their theoretical knowledge in practice.
The need for a better progress for today and the future is one of the reasons many students are looking for well-known companies to do an outside class learning. There are many efforts that must be done to get a good place to work. And, by this process, students are often faced daunting choice for determining companies. There are many steps that they must be dealing with the recruitment, it could be a long process of recruitment. The situation that students face will be more complicated when they must deal with the visa procedures in the country of destination.
The situation above is often experienced by students who are willing to do internship abroad. As the impact, the situation is successfully created demands on providing the service to those students. Many internship business providers were established to help and solve a long process of placement. The company has the sole purpose of providing a good placement for international and local students.
Students often feel reluctant to do internship since they are afraid of doing menial tasks. Those menial tasks such as making copies or making coffee are not able to fulfil their high expectation. Due to students’ expectation is not only about doing menial tasks, but they are also highly expected to have meaningful experiences which enable them to apply the hard and soft skill. Those experiences provide many opportunities for their future, real-world experiences, networking, time management, and career foundations.
To work in companies, students have experiences to work hands on with the real business. A good working place will provide an opportunity for students preparing for their priorities direction. Generally speaking, the people in companies will help interns by giving direction to their job. Students will receive guidance during their probation to achieve good performances. An Internship is a way to test drive jobs for students, whether they are able to pursue their goals or explore different career options.
Networking are often given by companies to students in order to gain new connections and learn how to communicate in a professional way. Many students expect this opportunity to explore their ability in communication as well as building companies’ connection. As students expect to meet business professionals in their field, networking is a proper place to practice their communication skill to bring positive impact to companies.
Time management will train students to be better at managing their self and for the company. They won’t be able to survive in the company if they do not set up priorities. On the other side, they also must make all tasks is well organized, for examples finishing tasks on deadlines, handling phone calls or managing time to break or get permission. Students must notice how crucial time management in global business as it makes tasks become well organized.
They expect internship can be a career foundation for their future. They perceive that choosing the right path will help them to set up their career. Most students choose the companies based on the linearity of the interest and prospects. As a conclusion, students are willing to do the internship with the hope to improve their ability to work for their next step in life.
The youth in many countries are unemployed and unskilled, while at the same time, the military services are in need of people. Compulsory military service is beneficial and necessary. To what extent do you agree or disagree with this statement?
Road transportation is taking over rail services.Discuss the positive and negatives effects of this development.is this situation true for your country?
Some people believe that individuals should be responsible for their own health and healthcare. Others argue that it is the government's responsibility to provide healthcare services. Discuss both views and give your own opinion.
the government's investment in art's music and theatre is a waste of money. Governments should invest these funds in public services instead. To what extend do you agree with the statement?
You ordered an item from an online shop three weeks ago. The shop said you would receive the item within two days, but you have not received it yet. Last week, you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter:
- Explain the situation. Waiting washing machine
- Complain about the bad service. they haven't response for the email
- Ask for immediate delivery of your order or a refund. need full refund including delivery fee
With internet improvements, people can leave views or opinions on certain goods or services that they have purchased. Is it a positive or negative development?
You have recently had an unsatisfactory experience with the customer service of an online company.
Write a letter to the company's customer service department. In your letter
• describe the problem you faced while using their service
• explain how this issue has impacted you
• request appropriate actions to resolve the problem
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently stayed at a hotel during your vacation. However, you were not satisfied with some of the services provided.
Write a letter to the hotel manager. In your letter:
•explain why you chose to stay at the hotel – I was in town with my family
•describe the problems you faced during your stay – the equipments were not working and shower water was cold
•say what you would like the manager to do about it change or repair heater
You bought a TV a week ago but when you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter.
• introduce yourself
• explain the problem
• and state what action you would like from the company.
The diagram below gives information about the number of parcels delivered by two major mailservices companies from 1920 to 2000.
You saw an advertisement for a job opening as a customer service representative at a local company. Write a letter to the hiring manager expressing your interest in the position. In your letter, include:
Your relevant experience and skills
Why you are interested in this job
Your availability for an interview
Governemment invertments in the arts, such as music and theathre, is a waste of money. Governments must invest this money in public services instead. Do you agree or disagree
Some people believe that unpaid community service should be a compulsary part of high school programmes e(for example working for a charity, improving the neighbourhood or teaching sports to younger children).
To what extent do you agree or disagree?
Many countries have compaulsory military service for young men after they leave school. It would be a good idea for all countries to adopt this system for men, and possible for women too. Do you agree or disagree with this statement?
some people think that the government sould spend more money on puplic service rather than wasthing money on the arts. to what extend do you agree
You have lost your student identification card. This has created some problems for you. Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting
you request a new card
You do NOT need to write any addresses. Begin your letter as follows: Dear Sir/Madam,
An independent agency is conducting a survey on immigrant services. It has sent out an opinion survey to discover whether immigrants need more support during their transition to Canada. Please identify and explain your preference for: Option A: increasing the amount of support provided to immigrants Option B: maintaining the current level of support provided to immigrants
Some people feel that governments should take a large portion of people's salaries to pay for necessary public services such as roads and schools. Others feel that high taxes are a bad thing. Discuss both views and give your own opinion.
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter:
give details of your visit to the restaurant
explain the reason for the celebration
say what was good about the food and the service
Write at least 150 words.
Dear Sir/ Madam,
You recently enjoyed a meal at an expensive restaurant, and you were impressed with the good service you received. Write a letter to the restaurant manager. In your letter:
Explain the circumstances of your visit to the restaurant.
Describe the service you received.
Say what you would like the manger to do.
Some people think that governments should spend money on public services and facilities rather than on arts, such as music and painting. To what extent do you agree or disagree?
The charts below show the proportion of people’s spending on different commodities and services in a particular European country in 1958 and in 2008
Some people feel that governments should take a large proportion of people's salaries to pay for necessary public services such as roads and schools. Others feel that high taxes are a bad thing. Discuss both these views and give your own opininos.
write a letter to the manager of the taxi company to complain aboit the problem faced with the taxi service used by you.
when and where you used the taxi
describe a problem you have faced?
what do you expect the manager to do?
The line chart illustrates the labour force employment in five economic sectors during the period from 1930 to 2010 in USA. These five economic sectors include industrial sector, sales and office, farming and fishing and foresting, technical sector, and other services.
Your local public library wants to make improvements to their services and facilities. In order to get ideas from the public, they have asked library users to send them suggestions in writing.
Write a letter to the librarian. In your letter
-describe what you like about the library
- say what you don’t like
- make suggestions for improvements
You and some friends ate a meal at restaurant to celebrate a special occasion, and you were very pleased with the food and services.
Write a letter to the restaurant manager. I n your letter
•Give details of your visit to the restaurant
•Explain the reason for the celebration
•Say what was good about the food and the services
Some people consider price as the most important thing to think about when buying a product (such as cell phones) or a service (medical treatment). Do yo agree or disagree?
You want to complain about the service you received in the hotel you stayed
in while attending a recent meeting.
Write a letter to the person who organised the meeting. In your letter
• describe the meeting
explan the posite it the evice
suggest what the meeting organiser should do.
Write a letter to the company to complain about the poor service you received from its employees. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do
Some people believe that unpaid community service should be a compulsory part if high school programmes (for example working for a charity, improving the neighbourhood or teaching sports to younger children). To waht extent do you agree or disagree?
The charts below show the proportion of people's total spending in a particular European country was spent on different commodities and services in 1958 and in 2008. Summarize the information by selecting and reporting the main feature and make comparisons where relevant
The government should allocate more funds to public services instead of wasting money on arts such as music, painting and so on. Do you agree or disagree with this statement? Give your own opinion.
Government investment in the arts, such as music and theatre, is a waste of momey. Governments must invest money in public services instead. To what extend, do you agree or disagree?
The graph below shows the contribution of three sectors - agriculture, manufacturing and business and financial services - to the UK economy in the twentieth century.
Some people believe that some unpaid community service should be a compulsory part of high school programs (e.g. working in a charity, improving the relationship of neighborhood or teaching sports to children). To what extent do you agree or disagree?