Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express:
why you went to the shop/office
how the employees behaved to offend you
what you expect the company to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You bought a TV a week ago but when you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter.
• introduce yourself
• explain the problem
• and state what action you would like from the company.
Your internet connection has been slow and intermittent Write a letter to your internet service provider to complain about. In the letter: –
Describe the problem and why you are unhappy –
Arrange for an engineer to visit your home –
Request a reduction in your bill
In many countries people have to pay for medical care, but some think that it should be a free service provided by the government. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge and experience.
You live in a small city. A local internet service provider is planning to launch 5G technology in your area. Company is conducting a survey to know public opinion. Write an email to the person in charge and your email should do the following things Option A: Company should launch 5G for better communication Service. Option B: Introduction of 5G means more expensive internet services.
More and more people today expect to get what they want instantly(e.g. goods, services, news), without having to wait. Why is this? Do you think this is a positive or negative development?
Some people believe that unpaid community activity service should be a compulsory part of high school programs (for example, working for a charity, improving the neighbourhood, or teaching sports to younger children). To what extent do you agree or disagree?
You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter
. say how sorry you are that the person has had a poor experience
. explain what action has been taken against the staff member
. offer a free meal for four people at the restaurant as a gesture of goodwill
Many People today would argue that cinemas are becoming irrelevant due ti new streaming services. to What extend do agree or disagree?
Describe an advertisement you don't like You should say: What type of advertisement it is What product or service it advertises Where and when you first saw it And explain why you don’t like it
Some people believe that unpaid community service should be a compulsory part of high school programs (for e.g. working for a charity improving the neighborhood or teaching sports to younger children). To what extend do you agree or disagree?
The chart below shows the different types of goods and services purchased online in Australia, Canada and the United Kingdom in one year. Summaries the the information by selecting and reporting the main features, and make comparisons where relevant.
Government investments in the arts such as music and theatre, is a waste of money. Government must invest this money in public services instead. Do you agree or disagree?
At the present time, the population of some countries includes a relatively large number of young aults, compared with the number of older people. Do the advantages of this situation outweigh the disadvantages? Advantages - more creativity in the employment , less strain on health service Disadvantages - older people jobs replacement
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company's head office.
In your letter,
- Give the details of your journey, including the date, time and where you sat
- explain the problems that happened and express your dissatisfaction
- ask about what action will be taken to improve the service
You should write atleat 150 words
Today more and more people want things instantly (eg: goods, services , news ) Why is this? Is it a positive or negative development?
You study at a college in the city centre. You use public transport to get to the college but the bus service you use has changed. Write a letter to the manager of the bus company. In the letter,
-Say who you are and the details of service you use
-Explain the problem with the bus service
-Suggest what you think the manager shoDuld do
ou should spend about 40 minutes on this task. Every country should have a free health service, even if this means that the latest medical treatments may not be available through the service because they are too expensive. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Government investment in the art,such as music and theater is a waste of money. Government must invest this money in public services instead. Do you agree or disagree
The government's investment in arts, music and theatre is a waste of money. Governments should invest these funds in public services instead. To what extent do you agree with this statement?
the money spent by government on space programs would be better spent on vital public services such as school and hospitals. in what extend do you agree or disagree?
The table below shows how patients evaluate different services at three health center. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people feel that governments should take a large proportion of people’s salaries to pay necessary public services such as roads and schools. Others feel that high taxes are a bad thing. Discuss both views and give your own opinion.
The given bar chart indicates spend on housing,transport,food,health care and other goods and services in Japan and Malaysia in the year 2010
You and some friends ate a meal at a reataurant to celebrate a special occasion, and you were very pleased with the food and services. Write a letter to the restaurant manager. In your letter, give details of your visit to the restaurant, explain the reason for the celebration, say what was good about the food and the services.
tipping is a common practice at restaurant in many countries. some people beleive tipping a great way to apreciate service workers, other think it should be the responsibility of the boss. discuss both sides and give your opinion
Some parents think that childcare centres provide the best services for children of preschool age. Other working parents think that family members such as grandparents are better caregivers for their young children. Discuss both views and give your opinion.
the chart below shows the different types of goods and services purchased online in Australia, Canada and the United kingdom last year.
Some people think that good health is very important to every person, so medical services should not be run by profit-making companies. Do the advantages of private health care outweigh the disadvantages?
Write a letter to a company asking for a refund for something you bought from them online.
Write a letter to the Customer Service department. In your letter:
· Describe the item you bought
· Outline what the problem is
· Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Some people believe that unpaid community services should be a compulsory part of high school programs (for example working for a charity ,improving the neighborhood or teaching sport to younger children). To what extent do you agree or disagree?
Some people think that governments should invest more in public services such as health care and education, while others believe that more money should be spent on building infrastructure like roads and bridges. Discuss both views and give your own opinion.
You have lost your student identification card. This has created some problems for you.
Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting you
request a new card
You do NOT need to write any addresses.
Some people feel that governments should take a large proportion of people's salaries to pay for necessart public services such as roads and schools. Other feel that high taxes are a bad thing. Discuss both views ans give your opinion.
Governemment invertments in the arts, such as music and theathre, is a waste of money. Governments must invest this money in public services instead. Do you agree or disagree
Rich countries should not hire services of doctors, engineers and other experts from poor countries. Do you agree or disagree?
some people believe that unpaid community service should be a comulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teaching sports to young children) to what extent do agree or diagree? write 250 words
You recently booked a guided city tour for your family. However, the guide gave incorrect information about several landmarks and ignored some questions, which disappointed your group.
Write a letter to the tour company manager. In your letter:
describe the problems with the tour guide’s service
explain how it affected your experience
suggest what the company could do to ensure better service in the future
Some people think that good health is a basic human need, so the medical service should not be run by profit making companies. Do you think the disadvantage of private health care outweigh the advantages.
You are a university student and require access to certain research materials that are not available in your campus library.
Write a letter to the university library requesting access to these materials through interlibrary loan or other services. In the letter:
Introduce yourself and your research needs
Explain the importance of the materials for your academic work
Request assistance in obtaining access to the required resources
Government investment in the arts, such as music and museum, is a wast of money. Government must invest this money in public service instead. To what extend do you agree with this statement?
You ordered a new cheque book from your bank two weeks ago, but you have received nothing. Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book.
Ask how much longer you will have to wait
and ask the manager what action he will take over this matter.
Government should focus thier spending in public service rather than on arts such as music and painting. To what extent do you agree or disagree.
Government investment in the arts, such as music and theatre, is a waste of momey. Governments must invest money in public services instead. To what extend, do you agree or disagree?
People are using a lot of online language translation apps are the advantages more than the disadvantages of such services. Nowadays masses have been using huge range of web applications for translating languages.
You recently encountered some problems with a public transportation service in your area.
Write a letter to the manager of the public transport company and say
- where and what the problems were
- explain how these problems affect the public
- suggest what changes could be made to improve the situation
The diagram below gives information about the number of by two major mail services companies from 1920 to 2000. Summarise the information by selecting and reporting the main features, and make comparisons where relevant
You recently took a long-distance bus trip and were dissatisfied with the service. Write a letter of complaint to the bus company. In your letter:
Describe the specific problems you encountered
Explain how these problems affected your experience
Say what you would like the company to do to make up for the issues
Write at least 150 words. You do NOT need to write any addresses.
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teaching sporfs to younger children). To what extent do you agree or disagree?
You recently booked a table at a popular restaurant to celebrate a special occasion, but the experience did not meet your expectations.
Write a letter to the restaurant manager. In your letter:
•Describe the problems you faced with the service or food
•Explain how the situation affected your celebration
•Suggest how the restaurant could make it up to you
Dear Manager,