You want to complain about the service you received in the hotel you stayed in while attending a recent meeting
Write a letter to the person who organised the meeting. In your letter,
*Describe the meeting
*Explain the problems the service
*Suggest what the meeting organizer should do
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
introduce yourself
explain the problem
and state what action you would like from the company
The chart gives data about the number of users of five different communication services worldwide from 1998 to 2008.
write a letter to the manager of the taxi company to complain aboit the problem faced with the taxi service used by you.
when and where you used the taxi
describe a problem you have faced?
what do you expect the manager to do?
The governments investment in art such as music and theatre is a waste of money, government must invest money on public service instead. Do you agree or disagree?
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you.
In your letter, explain:
what are the changes
the problems you are facing
which parts of the service you would like to change
The diagram below gives information about the number of parcels delivered by two major mail services companies from 1920 to 2000.
You recently rented a car for a week. You were dissatisfied with the car. Write a letter to customer service manager of the car rental agency. In your letter:
- Give details about the car rental and explain why you rented the car.
- Explain what the problem was and how you responded
- Describe what action you want the manager to take
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
Some people believe that unpaid community service should be a compulsory part of high school programmers. To what extent do you agree or disagree?
Some people think that goverment should focus the spending only on public services, and they claim that spending on arts is a waste of money. To what extent do you agree or disagree?
A significant change in education has led students around the world to obtain knowledge, either in the theoretical or the practical field. Generally speaking, many universities in the world have provided a good system in education with a purpose to improve the quality of education offered to their students. To make a good system to be more implemented, universities commonly give students the a time to gain experience in the practical field. The opportunity could be a program with the aim to encourage students in applying their theoretical knowledge in practice.
The need for a better progress for today and the future is one of the reasons many students are looking for well-known companies to do an internship. There are many efforts that must be done to get a good place to work. And, by this proces, students are often faced daunting proces for determining companies. There are many steps that they must be dealing with the selection process, it could be a long process of recruitment. The situation that students face will be more complicated when they must deal with the visa procedures in the country of destination.
The situation above is often experienced by students who are willing to do internship abroad. As the impact, the situation is successfully created demands on providing the service to those students. Many internship business providers were established to help and solve a long process of internship placement. The company has the sole purpose of providing a good placement for international and local students.
Students often feel reluctant to do internship since they are afraid of doing menial tasks. Those menial tasks such as making copies or making coffee are not able to fulfil their high expectation. Due to students’ expectation is not only about doing menial tasks, but they are also highly expected to have meaningful experiences which enable them to apply the hard and soft skill. Those experiences provide many opportunities for their future, real-world experiences, networking, time management, and career foundations.
To work in companies, students have experiences to work hands on with the real business. A good working place will provide an opportunity for students preparing for their priorities direction. Generally speaking, the people in companies will help interns by giving direction to their job. Students will receive guidance during their internship to achieve good performances. An Internship is a way to test drive jobs for students, whether they are able to pursue their goals or explore different career options.
Networking are often given by companies to students in order to gain new connections and learn how to communicate in a professional way. Many students expect this opportunity to explore their ability in communication as well as building companies’ connection. As students expect to meet business professionals in their field, networking is a proper place to practice their communication skill to bring positive impact to companies.
Time management will train students to be better at managing their self and for the company. They won’t be able to survive in the company if they do not have good time management. On the other side, they also must make all tasks is well organized, for examples finishing tasks on deadlines, handling phone calls or managing time to break or get permission. Students must notice how crucial time management in global business as it makes tasks become well organized.
They expect internship can be a career foundation for their future. They perceive that choosing the right path will help them to set up their career. Most students choose their internship based on the linearity of the interest and prospects. As a conclusion, students are willing to do the internship with the hope to improve their ability to work for their next step in life.
Write a letter to a sports club. Tell them you are not satisfied with the service and have already let them know about this. Write
▪What exactly wrong with their service
▪What happened after you complained the first time
▪What you want the club to do after your letter
q. Some people think the government should focus on improving the economy of the country. Other people think the government should focus on social services such as health and education programs. Which statement do you agree with? Explain and provide examples to support your opinion
Some people think that good health is very important to every person, so medical service should not be run by profit-making companies. Do the advantages of private healthcare outweigh the disadvantages?
Government investment in the arts, such as music and theatre, is a waste of money. Government must invest this money in public services instead. To what extent do you agree or disagree?
Some people say that when buying a product (e.g. a mobile/cell phone), or choosing a service (e.g. medical treatment), price is the most important thing to consider. Do you agree or disagree?
You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.
In your letter, you should:
• describe the item you lost
• explain why you weren't happy with the customer service
People who damage public property, such as buildings or statues should be required to do community service (such as cleaning parks) as a punishment rather than other forms of punishment (such as paying a fine or going to prison). To what extent do you agree or disagree?
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write a letter to the restaurant's manager in abot 150-200 words.
- state what problems you had with the food you ordered
- complain about the service
- describe how you want the restaurant to resolve the problem
Government investment in arts such as music and theater is a wastage of money. Government must invest this money in public services instead. To what extent do you agree or disagree?
The graph below shows consumers' average annual expenditure on cell phone, national and international fixed-line services in America between 2001 and 2010.
You want to complain about the service you received in the hotel you stayed
in while attending a recent meeting.
Write a letter to the person who organised the meeting. In your letter
• describe the meeting
explan the posite it the evice
suggest what the meeting organiser should do.
There have been some problems with the bus servicing, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company, in your letter:
Describe what the problems are
Explain how these problems are affecting you
Suggest what you would like the company to do
You want to complain about the service you received in the hotel you stayed in while attending a recent meeting .
Write a letter to the person who organised the meeting . In your letter
•Describe the meeting
•Explain the problems with the service
•Suggest what the meeting organiser should do
Your Local Public Library wants to make improvement to their services and facilities. In order to get ideas from the public, they have asked library users to send them suggestions in witing, write a letter to the librarian in your letter.
discribe what you like about the library. say what you don't like - make suggestion for improvement.
Tipping is common practice at restaurants in many countries. Some believe tipping is a great way to appreciate service workers, others think it should be the responsibility of the boss. Discuss both sides and give your opinion.
You recently stayed at a hotel during a business trip. However, you faced several issues during your stay.
Write a letter to the hotel manager. In your letter:
Describe the problems you faced during your stay
Explain how these problems affected you
Suggest what the hotel should do to improve their service
Write at least 150 words.
SGovernment investment in the art, such as music and theatre, is a waste of money. Government must invest this money in public services instead. Do you agree or disagree
Unpaid Community Service should be a compulsory part of high school programmes ( for example, working for a charity, improving the neighbourhood, or teaching sports to younger children ) To what extent do you agree or disagree ?
The line graph illustrates average annual expenditures on cell phone and residential phone services from 2001 to 2010. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
Goverment investment in the arts, such as music and theatre, is a waste of money. Goverments must invest this money in public services instead. Do you agree or disagree?
The bar chart illustrates information about the percentage of three sectors (agriculture,industry,services) of India’s GDP from 1960 to 2000.Units are measured in percent.
Some people think investment in art is necessary, but others say money is better spent on public services and facilities. Discuss both views and give your own opinion.
Some people believe that unpaid community service should be compulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teaching to younger children). To what extent do you agree or disagree?
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
*introduce yourself
*explain the problem
*and state what action you would like from the company
Some countries have implemented mandatory community service programs for young people. In these programs, children aged 16 to 18 do charity works, help old people or work with animals. What are some advantages and disadvantages of this for young people?
Some people argue that the government should spend money on public services and facilities, but not on the arts. Do you agree or disagree?
The money spent by goverments on space programmes would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
Summarise the information by selecting and reporting the main features, and make comparisons where relevant. You should * GDP (Gross Domestic Product) is the total value of goods that are made and services that are provided in a country.
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter:
•give details of your visit to the restaurant
•explain the reason for the celebration
•say what was good about the food and the service
You bought a TV a week ago but when you got home you discovered it was not working properly. You called customer service to report the problem but you have not received any help. Write a letter to the company and in your letter 1. Introduce yourself 2. Explain the problem 3. State what action you would like from the company
ome people believe that unpaid community service should be a compulsory part of high school programs (for example working for a charity, improving the neighborhood or teaching sports to younger children). To what extent do you agree or disagree?
The diagram below gives information about the number of parcels delivered by two major mail services companies from 1920 to 2000. Summarise the information by selecting and reporting the main features, and make comparisons where relevant
Some people think the government should spend more money on public service rather than waste money on arts (i.e. music and painting). To extent do you agree or disagree?
Some feel government rather than private companies should be in charge of medical services. To what extent do you agree or disagree?
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
You are a member of organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory, and you were very disappointed with the quality of the food and the behaviour of the staff·
Write a letter to the manager of the restaurant. Explain what was wrong with the meal and the service, and suggest what he/she should do to ensure that you and your group return to the restaurant.
You should write at least 150 words.
You do NOT need to write your own address. Begin your letter as follows:
Dear Sir /Madam,
write a letter: Expressing Gratitude for Excellent Service Received at a Hotel
Express gratitude for the excellent service received during the stay at the hotel.
Highlight the aspects of the service that were particularly exceptional or noteworthy.
Mention specific staff members or instances where the service exceeded expectations.
Nowadays more and more people want to get things done instantly (services, information, tasks). Why is this? Do you think it is a positive or negative development?