You recently bought an item of clothing from shop.you discovered that it had a fall and returned it to the shop for replacement or refund. However, the assistant told you that this was against the stores policy. Write a letter to the store manager, explaining the problem, you have had asked for a refund or exchange on the item.
You recently bought an electronic gadget from an online store, but it is not working properly. Write a letter to the customer service department. In your letter:
Describe the problem with the product
Explain what you have already done to fix it
State what you would like the company to do
The graph shows information about sales in bookstore in UK
The maps below show a bookstore in 2000 and now.
In some countries, small town-centre shops are going out of business because people tend to drive to large out-of-town stores. Do you think the disadvantages of this change outweigh its advantages?
n some countries, online shopping is replacing shopping in stores. Do you think it is a positive or negative development?
You recently ordered an item of clothing through a store's website. When you
received it, you discovered that it was not the same item that you had ordered.
Write a letter to the store manager. In your letter,
• describe the item you ordered
• explain what was wrong with the item you received
• say what you would like the manager to do
The chart below shows the total sales value by product category in one particular store, in a three-year period. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that the merchandize cannot be returned.
Write a letter to the store manager. In your letter:
Describe the problem with the jacket
Explain what happened what happened when you tried to return it.
Say what you would like the manager to do.
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
•Describe the item you bought and why you need it
•explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
Nowa days it has become incresingly popular to shop online rather than to shopin store. Is this a positive or negative development?
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
• say who you are
• explain the problem
• say what action you would like the store to take
You recently heard about some new jobs at a local department store. You would like to work there. Write a letter to store manager of the department store. In your letter - Explain how you heard about the job - Describe the kind of job you would like to have - Give details of your experience and qualifications Dear Sir or Madam,
Nowadays good good governance and healthy politics have become a fabled phenomenon and people, particularly the youth, have lost their trust and interest in politics and public affairs. Whom do you blame for this attitudinal change? How do you think people's trust in politics and interest in public affairs can be restored?
You recently bought an expensive electronic product from a store, and found that the product does not work properly.
Write a letter to the store manager. In your letter:
Complain about the problem
Propose action for the store to take
Request confirmation that this is agreed
You just bought dog food at a pet store and you had problem with the food. Write to the manage of store.
In the letter:
* explain what happened
* Describe how the food affect you pet
* Write about the action you want the manager to take
The local supermarket you shop at has recently done some renovations to improve the appearance of the store; however, the layout of the store is completely different now, and it is hard to find the products you are looking for. Write an email to the store manager and do the following things: • Congratulate him/her on the store’s new appearance. • Complain about the new layout of the store. • Offer a suggestion on how the store could be improved.
Some people think that printed books are not necessary in the digital era, as all writing can be stored electronically. Others believe that printed books still play an important role in our lives. Discuss both these views and give your own opinion.
In some countries, small central shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of-town stores, and it may result in an increase in the use of cars. Do you think the disadvantages outweigh its advantages?
Write a letter to a book store manager who is living in another city. Ask him/her to make available a book that you are interested in. In your letter, you should tell:
– What book you are looking for?
– Why you need this book?
– How you plan to purchase the book?
The line graph shows the number of video game discs that were bought in four months in 2014 from 4 different game stores, and the pie chart shows the percentage of games that had highest sales over this time.
The chart shows the average money spent per customer on various types of equipment in a Canadian sports store.
Now a day’s online shopping is rapidly replacing physical shopping in stores. What are the positives and negatives developments in your opinion? Give some examples.
In this technological era, personal information is stored on computers by many companies and organisations. Do you think the advantages outweigh the disadvantages?
The chart below shows the annual number of rentals and sales (in various formats) of films from a particular store between 2002 and 2011. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
The chart annual information about rental and sales of films from a particular store, separated into 4 different categories between 2002 and 2011.
The maps below show a bookstore in 2000 and now. Summaries the information by selecting and reporting the main features, and makes comparisons where relevant.
You experienced a problem while visiting a store in your neighborhood.
Write a letter to the manager of the store. In your letter:
Describe the problem
Explain why this problem has upset you
State what you want to happen as a result of your letter
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
The maps below show a bookstore in 2000 and now. Summaries the information by selecting and reporting the main features, and make comparisons where relevant.
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.
Write a letter to the store manager. In the letter:
•describe the situation
• explain why you are dissatisfied
• say what you want the manager to do
You have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem
You recently bought a product from a store, but it does not work properly.
Write a letter to the store manager. In your letter:
•Explain what you bought and when
•Describe the problem
•Ask for a solution (refund/replacement)
👉 Target: 150–180 words
👉 Type: Formal Letter
The chart below shows the average money spentper customer on various types ofequipment in a Canadian sports store.
Nowadays, people prefer to shop in supermarkets rather than local storess. What are the reasons behind it? Is it negative or positive development?
In the past people liked to store knowledge in books. However, in the present, we prefer to store knowledge on the internet. Do you think the advantages outweigh the disadvantages?
The table below shows information about department stores and online stores Australia in 2011. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.(16.05.23)
you recently bought an item of clothing from a shop. you discovered that it had a fault and returned it to the shop for replacement or refund. however, the assistant told you that this was against the store policy.
write a letter to the store manager
explain the problems you have had
ask for a refund or exchange on the item
The diagram given illustrates a linear process of making a paper and the stages are included in this process. Overall, it is clear that there are 9 main steps to produce a paper which can be organized into 3 stages. These include cutting down trees to transfer them, storing and processing them to manufacture papers, and finally producing papers to be consumed in different industries. The process commences with trees being chopped down. Then they are transformed by a lorry to the De-barking to be stored there. Following this, the trees are gone into a chipping machine to be chipped and prepared for the next step. Next, the chipped trees are gone into the mechanical pulping process, chemical pulping process, and hydra pulping. Then, they are cleaned and screened in order to go into a paper-making machine. Finally, it is ready to be consumed by consumers.
In some countries, online shopping is replacing shopping in stores. Do you think it is a positive or negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You recently bought some clothes from an online store, but you are unhappy with your purchase. Write a letter to the company you ordered the clothes from. In your letter:
• give details of your purchase
• describe the problem
• explain why you need an urgent replacement You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
The chart below shows the annual number of rentals and sales (in various formats) of films from a particular store between 2002 and 2011. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
In many countries small shops and towns centers are going out of business, because people tend to drive to the large out-of-town stores. This results in an increase in car use and it also means that people without cars have limited access to out-of-town stores. Do you think advantages of such development outweigh its disadvantages?
Nowadays, people prefer to shop in supermarkets rather than local stores. What are the reasons behind it? Is it a negative or positive development?
You ordered an item from an online store and it has arrived damaged write a letter to the retailer to complain. In the letter -explain why you are unhappy -request a refund -make arrangements to returned the damaged item
You have bought clothes from a shop in a different city, and one garment turned out to be defective. Write a letter to the manager of the store and explain
What did you buy there?
What defect did you find?
How would you like to solve this issue?
the map shows developments, which took place in the bookstore between 2000 and now.
The chart below shows the annual number of rentals and sales of films from a particular store between 2002 and 2011.
You bought a new color TV set in a shopping mall, but it is in poor quality.
Write a letter to the store manager. In your letter
Introduce yourself
Explain what is wrong with the TV set
Say what action you would like him to take
many parts of the world people are relying more and more on prepared food from grocery stores and restaurants because they are too busy to cook at home .this is bad because home cooked food is much better for us to what extend do you agree or disagree ?
You have recently bought some furniture. It was broken when you received it. Write a complaint letter to the store manager and say
– What and when did you buy?
– Why was it broken?
– Suggest how the problem could be solved