You recently bought a jacket, but when you got home, you discovered it was damaged.
When you took it back to the store, you were told that the merchandise cannot be returned.
Write a letter to the store manager. In your letter:
Describe the problem with the jacket
Explain what happened and what happened when you tried to return it.
Say what you would like the manager to do.
In some countries, online shopping is gradually replacing in-store shopping. Some people say that this is a positive trend, while others argue that it is leading to negative impacts. Discuss both views and give your own opinion.
The Diagram below describes how water is stored and used to produce electricity. Write an academic report indicating the main features and how they are interrelated
The graph below shows the number of appliances sold in an electronic store in Ghana from 1965 to 2000.
The chart shows monthly retail sales of different kinds of the stores in the USA last year. Summarise the information by selecting and reportign the main features, and make comparisons where relevant.
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
You have visited a store and bought set of china tea cups which later you found broken but store denied to replace it. Write a letter to the manager of the store describing situation.
In your letter add following points:
•State what problem you had with the purchased item.
•Complain about the inability of the sales staff to address the problem.
• Describe how you want the store to solve the problem to your satisfaction.
The table gives information about department and online stores in Australia in 2011. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Department Stores Online Stores Number of Businesses 671 368 Profit (AUD) 807 863 Sales Revenue (AUD) 12,700 13,400 Growth 4% 6%
In some countries, small central shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of-town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
You recently bought a product online, but when it arrived, it was damaged and not as described. Write a letter to the online store manager to make a complaint. In your letter:
Explain what the problem is
Say why you are unhappy
Suggest what you want them to do
You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,
Complain about the problem
Propose action for the store to take
Request confirmation that this is agreed
In the past, people stored knowledge in the book. Nowadays, people store knowledge on the internet. Do you think advantages outweigh disadvantages?
the map shows developments, which took place in the bookstore between 2000 and now.
You recently bought an item of clothing from shop.you discovered that it had a fall and returned it to the shop for replacement or refund. However, the assistant told you that this was against the stores policy. Write a letter to the store manager, explaining the problem, you have had asked for a refund or exchange on the item.
You have bought furniture from a store. When you received, there were some damages. Write a letter to the concerned store manager.
In your letter, you should: Give information about the furniture. Explain the damage Ask the manager to solve your issue.
You recently ordered an item of clothing through a store’s website. When you received it, you discovered that it was not the same item you had ordered.
Write a letter to the store manager. In your letter,
Describe the item you ordered
Explain what was wrong with the item you received
Say what you would like the manager to do
The plans below show a bookstore in 2000 and the bookstore now. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You bought a large appliance for your home from your local store and upon delivery you discover something wrong with it.
write a letter to the store in your letter
give details of the purchase
what wrong
what you like to do for this
In some countries, online shopping is replacing shopping in stores. Do you think it is a positive or negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You recently purchased an item from an online store, but when it arrived, it was damaged. Write a letter to the company. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to the store. In your letter:
Write a letter to the company and in you letter:
● Tell the store where you live &
what happened
● Explain the problem with the
laptop
● State what action you would
like the store to take
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter– Provide the details of your purchase
– Describe the problem that you have with it
– Suggest what can be done about it.
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
• say who you are
• explain the problem
• say what action you would like the store to take
In some country, online shopping is replacing shopping in stores. Do you think it is a positive or negative development?
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
•Describe the item you bought and why you need it
•explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You have bought clothes from a shop in a different city, and one garment turned out to be defective. Write a letter to the manager of the store and explain
What did you buy there?
What defect did you find?
How would you like to solve this issue?
The line graph shows the number of video game discs that were bought in 4 months in 2014 from 4 different game stores, and the pie chart shows the percentage of games that had highest sale over the time.
Online shopping is replacing shopping in stores. Do you think this is a positive or negative development?
You bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it
Nowadays, most of the information is available on the Internet, whereas in the past, knowledge was stored in books and on paper. Do you think the advantages of this situation outweigh its disadvantages?
ou recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
•Describe the item you bought and why you need it
•explain why you are not happy with it
•say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop does not even switch on. Write to the store. In your letter :
Tell the store where you live & what happened
Explain the problem with the laptop
State what action you would like the store to take
The given bar chart compares the figures for annual rentals and sales (in three products, namely VHS, DVD, and Blu-ray) of films from one particular store from 2002 to 2011.
You recently bought an electronic device from a store, but it is not working properly. Write a letter to the store manager. In your letter:
Describe the problem with the device.
Explain what you have done to try to resolve the issue.
State what you would like the manager to do.
You recently bought a washing machine from a well-known store. After a few days of use, you found that it is making unusual noises and not working properly.
Write a letter to the store manager. In your letter:
•describe the problem with the washing machine
•explain how it has affected your daily routine
•say what action you would like the store to take
Write a letter informing the e-commerce online store customer desk about a damaged product you received
The charts give information about music sales in a US music store in 1997 and 2017. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The two maps below show a bookstore in 2000 and now .
The rise of online shopping has led to the decline of traditional brick-and-mortar stores. What solutions can be implemented to support local businesses and maintain vibrant communities?
You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,
Complain about the problem
Propose action for the store to take Request confirmation that this is agreed
Begin your letter 'Dear'
Do not write any addresses
The local supermarket you shop at has recently done some renovations to improve the appearance of the store; however, the layout of the store is completely different now, and it is hard to find the products you are looking for. Write an email to the store manager and do the following things: • Congratulate him/her on the store’s new appearance. • Complain about the new layout of the store. • Offer a suggestion on how the store could be improved.
The chart below shows the annual number of rentals and sales (in various formats) of films from a particular store between 2002 and 2011. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
tIn some countries, small town centre shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of-town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
You have recently opened a store and want to have a website for this store. One of your friends can help you with this.
Write a letter to the friend to ask him/her to develop a website for your newly-opened store. In your letter:
· tell what your store or business sells
· mention how you would want your website to look
· provide some ideas on how you would like to keep your website updated
Write at least 150 words.
You do NOT need to write any addresses.
The maps below show a bookstore in 2000 and now. Summaries the information by selecting and reporting the main features, and make comparisons where relevant.
The map below shows a traditional and modern two-storey Japanese house.
7.Write a letter to a book store manager who is living in another city. Ask him/her to make available a book that you are interested in. In your letter, you should tell:
– What book you are looking for?
– Why you need this book?
– How you plan to purchase the book?
In many countries, online shopping has become increasingly popular, replacing the need for people to visit physical stores. Do the advantages of this development outweigh the disadvantages?
The map below shows a traditiomal anf modern two-storey Japanese house.
In some ocuntries, small town-center shop are out of business because people are driving to large out-of-town stores. As a result people without cars have limited access to shops, and so more and more people buy cars. Do you think the disadvantages of this development outweigh the advantages?