The pie charts show the percentsge of five sorts of books sold in bookstore in 1972, 1992 and 2012.
You ordered a piece of furniture (table/sofa/chair) but it arrived damaged.
Write a complaint letter to the store. In your letter:
Describe the item you ordered
Explain how it was damaged
Say what action you expect (replacement / refund / repair)
Write 120–150 words.
YouYou have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem.
In some countries, small town-center shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of-town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
The chart shows monthly retail sales of different kinds of the stores in the USA last year.
Question: Many people are now choosing to buy goods online instead of purchasing them from physical stores. Discuss the advantages and disadvantages of shopping online. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
•say who you are
•explain the problem
•say what action you would like the store to take
You should write at least 150 words.
You do NOT need to write your own address.
You recently bought some clothes from an online store, but you are unhappy with your purchase. Write a letter to the company you ordered the clothes from. In your letter:
• give details of your purchase
• describe the problem
• explain why you need an urgent replacement You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
Write a letter informing the e-commerce online store customer desk about a damaged product you received
You recently bought a household appliance from a local store, but it is not working properly. Describe the problem with the appliance explain what happened after discovered the problem say what you would like the store to do.
Making a complaint
You recently bought a new piece of equipment for your home but it did not work. You phoned the store but still no action has been taken. Write a letter to the store manager. In your letter:
- describe what equipment you bought
- explain the problem with the new equipment
- say what would you like the manager to do
You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,
Complain about the problem
Propose action for the store to take Request confirmation that this is agreed
Begin your letter 'Dear'
Do not write any addresses
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at a good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week,the laptop doesn't even switch on. Write to the store. In your letter:
•Tell the store where you live & what happened
•Explain the problem with the laptop
•State what actions you would like the store to take
You recently bought a new vacuum cleaner as a present for your wife. But, unfortunately, it turned out to be broken. Write an email of complaint to the store = explain what you bought and when = explain the problem you have in details = tell what do you want the store to do for you
You live in a small university town.Last week,you drove to a big city about two hours away to buy a new laptop at a good price.You worked on the laptop all week and finished writing a long assignment that is due shortly.However,this week,the laptop doesn't switch on.Write to the store.In your letter:
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
Nowadays on-line shopping has become more popular than in-store shopping. Is it a positive or a negative development? Give reasons for your answer and include any relevant example from your own knowledge or experience.
You recently heard about some new jobs at a local department store. You would like to work there.
Write a letter to store manager of the department store. In your letter
-Explain how you heard about the job
-Describe the kind of job you would like to have
- Give details of your experience and qualifications
The maps below shows a bookstore in 2000 and now. Summaries the information by selecting reporting the main features and make comparisons where relevant.
You have recently purchased a piece of furniture, but you noticed a problem when it was delivered to you. Write a letter to the store manager and say what the problem is, how it must happened in your opinion, what you suggest the manager should do to resolve the problem
The diagram illustrates the multitude of steps and equipment involved into cement making, it also showcases how it is used in concrete production for building purposes. Overall, there are several stages and tools which are used in this complex process. First of all, limestone and clay are crushed to get powder. Next, they are mixed before being put in a rotating heater. The mixture passes in a grinder to get thus the cement. This latter is put in bags to be stored and sold. In addition to this process, the figure highlights the method to manufacture another essential commodity in the building industry wish is concrete. Indeed, this material is composed from 15% of cement, 10% of water, 25% of sand and 50% of gravel. The all is mixed thanks to an adapted mixer in order to get the final goods. To conclude, we can notice that cement which is crucial in concrete making, is done through several steps and using numerous tools.
The diagram outlines the various steps involved in the process of publishing a book. Overall, a manuscript goes through nine stages before it is released to the public. First, after the manuscript is written, it is sent to the publishing house for thorough analysis and review. Once approved, a contract is negotiated and signed between the author and the publisher. The next stage involves designing the book's layout using specialized software, followed by obtaining final approval. Once the layout is approved, the manuscript is printed, transforming the digital content into a physical book. This is followed by bookbinding, where the editor selects the appropriate format for the book. Finally, the finished volume is distributed to various bookstores for sale. The entire process typically takes 18 to 24 months. In conclusion, publishing a book in physical form, regardless of its literary genre, requires numerous steps—nine in total—and demands close collaboration between the author and the publisher.
The maps below show the organisation of a bookstore in 2000 and now
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
• Describe the item you bought and why you need it
• explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
you were recently impressed by a staff memer at a store. write a letter describing your appreciation. In your letter:
What the situation was
How you were helped
What you will do to show your gratitude
In the past, people stored knowledge in books. Nowadays, people store knowledge on the internet. Do the advantages of this development outweigh the disadvantages? Your essay should comprise a minimum of 250 words.
You recently bought a piece of sports emunrent from an online store. When You first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter describe the problem with the piece of sports equipment
•
•
•
say what happened because of the problem explain what you would like the company to do
In many countries, online shopping has eclipsed in-store shopping and this trend has been receiving a great deal of public attention. Although this trend is not without disadvantages, the upsides will justify these.
Some people think that printed books are no longer necessary in this digital era as all writing can be stored electronically. Other think that printed books still play important role. Discuss both views and give your opinion.
You recently went shopping at a department store and you were disrespected by one of the employees.
Write a complaint letter to the sales manager of the deportment store .
In your letter you should
Let him /her know about the rude behavior of the clerk.
Clearly state how it happened.
And tell the manager about the bad behavior.
Write a letter to the manager of the store. In your letter:
describe the item you bought
explain what problem you found with it
say what you would like the manager to do
The local supermarket you shop at has recently done some renovations to improve the appearance of the store; however, the layout of the store is completely different now, and it is hard to find the products you are looking for. Write an email to the store manager and do the following things: • Congratulate him/her on the store’s new appearance. • Complain about the new layout of the store. • Offer a suggestion on how the store could be improved.
The plans below show a bookstore in 2000 and the bookstore now. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color.
Write a letter to the customer service department. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
In the past,important knowledge about culture and history was stored in museums. Nowdays,information is freely available on the Internet;therefore,there is no longer any need for museums. To what extent do you agree or disagree?
These days people throw away a lot of the food that they buy from grocery stores or order at restaurants. Why do you think people throw away food? What can be done to reduce the amount of food waste? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
In some countries, small central shops are going out of business because people tend to drive to large out-of-town stores. As a result, people without cars have limited access to out-of-town stores, and it may result in an increase in the use of cars. Do you think the disadvantages of this change outweigh its advantages?
Some people think that printed books are no longer necessary in this digital era as all writing can be stored electronically. Others think that printed books still play important roles. Discuss both views and give your opinion.
Not long ago, people stored information in books. These days, people store knowledge on the internet. Do you think the advantages outweigh the disadvantages?
Nowadays, most of the information is available on the Internet, whereas in the past, knowledge was stored in books and on paper. Do you think the advantages of this situation outweigh its disadvantages?
During a recent plane journey, you sat next to businessman who own a chain of restaurants, and he suggested that you should contact him about possible job in one of his stores.
write a letter to this businessman
You bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it
“A complaint about receiving the wrong model of headphones and a faulty item from an online store.”
Now you can write your complaint letter based on this topic and send it to me — I’ll check and correct it for you. Ready when you are!
The given table illustrates all the expenses of a used bookstore in Scotland for January and December 2018.
The chart below shows the annual number of rentals and sales (in various formats) of film from a particular store between 2002 and 2011. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The diagram below illustrates how a simple water filter is constructed and how it functions to produce clean drinking water. Write a report for a university lecturer describing the diagram below. The given diagram shows the process of producing clean drinking water by a water filter. It can be seen that there are numerous steps in the process from the initial impure water to the final potable water. In the first step, impure water is put into a metal (iron or steel) container with a wooden top. In the metal container there are three filtering layers, namely sand, charcoal and gravel, with sand at the top and gravel at the bottom. In the bottom part, the water, which is filtered through the three layers, is stored temporarily. An angled metal pipe is there which has the lower opening in the bottom part of the water filter tank. The upper part of the pipe comes out from the upper part and is linked to another closed metal tank. The filtered water from the first tank is brought into the second tank, which is at a lower level than the first tank. There is a tap attached to the bottom part of the tank, through which the clean drinking water can be taken out for drinking.
You recently bought an electronic device from a store, but it is not working properly. Write a letter to the store manager. In your letter:
Describe the problem with the device.
Explain what you have done to try to resolve the issue.
State what you would like the manager to do.
You ordered an item from an online store and it has arrived damaged. Write a letter to a retailer to complain in the letter Explain why you are unhappy Request a refund Make arrangement to return the damaged item.
In many countries small shops and towns centers are going out of business, because people tend to drive to the large out-of-town stores. This results in an increase in car use and it also means that people without cars have limited access to out-of-town stores. Do you think advantages of such development outweigh its disadvantages?