The diagram illustrates the process of making milk and dairy products. Overall, there are 8 stages in the process, starting with cows grazing in the fields and culminating with ready goods being delivered to supermakets and shops. In the first 4 stages, cows graze on the grass, after which they are taken to a milking machine to be milked twice a day. Following this, the milk is left in refrigeration storage. In the next step, the milk is delivered to Dairy in milk tankers on a daily basis. In the last 4 stages, once the milk is delivered to Dairy, it is subsequently put through a pasteurisation process. It is then turned into various dairy products such as cheese, cream, and butter. Finally, as soon as milk and dairy products are packaged, they are sent out to supermarkets and shops where they are displayed to be purchased by customers.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of good s. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
People should follow the customs and tradition when people start to live in a new. To what extent do you agree or disagree?
You recently purchased a product online, but when it arrived, it was damaged or not working properly.
Write a letter to the customer service department of the company. In your letter:
•Explain what product you bought and when
•Describe the problems with the product
•Say what action you would like the company to take
Some think that students must travel to another country in order to learn its languages and customs. To what extent do you agree or disagree?
The line graph shows the number of customers in four restaurants between 1990 and 2015. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people believe that visitors to others countries should follow local customs and behavior. Other disagree and think that the host country should welcome cultural differences. ▪️Discuss both views and give your opinion
Advances in technology and automation have reduced the need for manual labour. Therefore, working hours should be reduced. Q: To what extent do you agree or disagree?
People should follow the custom and tradition when people start to live in a new country. To what extent do you agree or disagree.
We have been living in the nuclear age now for Ove half a century. since the first atomic bombs were developed, nuclear technology has provided governments with the ability to totally destroy the planet. Yet the technology has been put to positive use as an energy source and in certain areas of medicine. To what extent is nuclear technology a danger to life on Earth? What are the benefits and risks associated with its use?
You have seen an advertisement for part-time job at a restaurant and want to apply for it.
Write a letter to the manager. In your letter:
describe your experience-previous job experience in a hot pot resturant , waitress, and reception to welcome customers, ordered the ingredients from suppliers
tell him why you are interested in the job-delectable food, culinary school, interact with customers
say why you think you would be suitable for the job-has similar work experience, understand how to serve with client and has positive feedback from clients and former employer
You recently purchased a piece of furniture online from a well-known company. However, when arrived, it was damaged and did not match the description provided on the website. Write a letter to the customer service manager of the company. In your letter:
- Explain what you ordered and what was wrong with it
- Describe the inconvinience this has caused
State what you would like the company to do
You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer:
apologizing for the poor experience.
acknowledging the specific issues raised in the complaint.
explaining the steps you will take to address the problems and improve the restaurant's service.
Part 2 In recent years, many small local shops have closed because customers travel to large shopping centers or mall to do their shopping. is it a positive or a negative development?
In recent years many local shops have closed because customers travel to large shopping centers to do their shopping. Is it a positive or negative development?
People should follow the customs and tradition when people start to live in a new country. To what extent do you agree or disagree?
We have been living in the nuelear age now for over half a century. Since the first atomic bombs were developed, nuclear technology has provided governments with the ability to totally destroy the planet. Yet the technology has been put to positive use as an energy source and in certain areas of medicine. To what extent is nuclear technology a danger to life on Earth? What are the benefits and risks associated with its use?
With advancing technology, the development of automated vehicles is becoming reality. In your opinion, what are the advantages and disadvantages of self-driving vehicles?
Some people think that employee performance is a good way to measure productivity and efficiency. Others think that the number of customers shows the potential of a healthy company. Discuss both views and giveyour opinion
The two maps illustrated the distribution of the facilities of the May city in 1950 ( the one on the top) and in present ( the one on the bottom).
You have recently opened up a shop in your area and as an advertisement campaign. You would like to send a letter to all potential customers.
Introduce your shop
Introduce your services
And offer a special discount for the new customers.
Write your letter in an appropriate style and format in 150 words on your answer sheet.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
Today's food travels thousands of miles before it reaches customers. Why is this? is this a positive or negative trend?
The flow chart below shows an automatic photo booth. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The table below gives information on customer spending on different items in five different countries in 2002.
In recent years, there has been a significant advancement in AI and automation technology. Some argue that these technologies lead to widespread job displacement. What extent do you agree or disagree?
Demand of food is increasing worldwide. What are the causes of this? What measures can the international community take tomakevsure the food supply is enough?
You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff.
Write a letter to the Registrar, about the service you received.
You recently purchased an internet service for your house but youre not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter :
Describe what is wrong with the service
Explain why you are not happy with the company's response
Say what action do you want the manager to take.
Write at least 150 words.
The diagram shows the process of producing tomato ketchup.
American film actor John Wayne said: "Tomorrow is the most important thing in life." ..How is it important for individuals and countries to think about the future rather than the present? ..What’s your opinion?
In recent years, many small local shops have closed because customers travel to large shopping centres or malls to do their shopping. Is this a positive or negative development?
Some people believe that visitors to other countries should follow local customs andbehaviour. Others disagree and think that the host country should welcome cultural differences. Discuss both these views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledgeor experience.
Some people believe that visitor to other countries should follow local customs and behavior, others disagree and think that the host country welcome cultural differences. Discuss both views and give your own opinion.
You bought a microwave but when you got home, you discovered it did not work. You have called customer service but the matter has not been dealt with yet.
Write a letter to the company and in your letter;
*introduce youself
*explain the problem
*state what action you would like from the company
If people go to live in another country they should follow the customs and traditions of the new country. To what extent do you agree or disagree?
You bought a TV a week ago but when you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter.
• introduce yourself
• explain the problem
• and state what action you would like from the company.
When people travel into a different culture, they should adapt to the local customs and practices. Do you agree or disagree?
Many customs and traditional ways of behaviour are no longer relevant to modern life and not worth keeping. Do you agree or disagree?
Nowadays it is possible to use computers and mobile phones for automatic language translation, and there is no need for human translators and interpreters. Do you agree or disagree with this statement?
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
For the past year, you have been a member of a local club. Now you want to discontinue
your membership.
Write a letter to the club secretary. In your letter
● state what type of membership you have and how you have paid for this( GYM AUTOMATIC PAYMENT )
● give details of how you have benefited from the club( LOOSE WEIGHT AND MAKE FRIENDS
● explain why you want to leave( HECTIC SCHDEULE )
the expenditure on six customer goods(personal stereos, tennis racquets, perfumes, CDs, toys, and photographic films) in four European countries namelly, Germany, Italy, France, and Britain.
The diagrams show the life cycle of the lady bug and its anatomy.
We have been living in the nuclear age now for over half a century. Since the first atomic bombs were developed, nuclear technology has provided governments with the ability to totally destroy the planet. Yet the technology has been put to positive use as an energy source and in certain areas of medicine. To what extent is nuclear technology a danger to life on Earth? What are the benefit and risks associated with its use?
The table chart illustrates the number employee and manufacturers in both England and Wales from 1851 to 1901. Overall, the number of employees was dwindling whilst factories' numbers stayed roughly the same over the fifty-year period. Looking in closer detail to the table, it can be highlighted that the number of employees in 1851 was worth 477 100 for a total of 225 factories with a majority of males. A decade later, the number of factories jumped slightly to 227 with a noticeable decrease of employees, mainly composed of females, who represented 160 000 workers versus 131780 male workers. In 1871, the number of manufacturing facilities lifted overwhelmingly up, to nearly 3 times higher, with a steady decline in the employees’ number. However, men are this time more represented in the workers. This trend will continue until 1891, when the number of factories moved down from 721 in 1881 to 625 one decade later. With fewer workers and more males than females, the number of factories reached the point of 600 factories in 1901, involving a bottom of 61 000, concerning the total employee number. To conclude, we can say with confidence that throughout the second part of the 19th century, the number of factories increased with a significant decrease in the number of workers, no matter whether they were males or females.
The charts below give information on a bus company's services between 1999 and 2003, including the target and actual percentage of buses that arrived on time, and the number of customer complaints.
People should follow the customs and traditions when people start to live in a new. To what extent do you agree or disagree?
Some people feel tha manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging.Discuss bothe views and give your opinions.
Some people believe that visitors to others countries should follow local customs and behaviour. Other disagree and think that the host country should welcome cultural differences. ▪️Discuss both views and give your opinion.