the chart shows the results of a survey lookimg at which factors were important to 1,000 customers of a major travel agency in the UK when choosing a holiday destination in July 2016.
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods.while others aruge that customers should avoid buying goods with alot of packaging.Discuss both views and give your opinion.
Some people think visitors to other countries should imitate local customs and behaviour. Some pople disagree, they think the host country should welcome cultural differenecs. Discuss the two views and give your opinion.
You bought a TV a week ago but when you got home you discovered it ddi not work properly. You called customer servise to report the problem but you have not yet received any help.
Write a letter to thr company and in you letter:
■ introdunce yourself
■ explain the problem
■ and state what action you
would likefrom teh company
You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color.
Write a letter to the customer service department. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
Today’s food travels thousands of miles before it reaches customers. Why is this? Is this a positive or negative trend? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The charts compares the value changes in UK metal industry between 1970 and 2000. While, UK demand and UK production fell over time, the import rose . The second line graph reveals the employment status in UK steel industry. As the graph shows, UK demand in the beginning was in the higher line with 200000 in 1970, but it decreased slowly about 180000 in 1980. Then the UK demand declined rapidly to approximately 110000 in 1990. Afterward, the demand went down slightly from 1990 to 2000. The UK production in the beginning was around 160000 in 1970. However, the value dropped steadily to approximately 9000 from 1970 to 1990. Afterward the value kept unchanged between 1990 and 2000. The import at first was in the bottom line with around 1 in 1970. Then gradually increased to 500000 from 1970 to 1990. Afterward, the import climbed substantially to around 700000 in 2000. Regarding working parties status in UK steel industry. In the beginning of year employments were 50000 in 1970. Then slowly fell to 40000 between 1970 and 1980, and plunged considerably to 20000 in 1990. Then the status decreased slightly to around 19000 from 1990 to 2000.
Today’s fresh food like vegetables or fruits travels thousands of miles from the rural areas or farms before it reaches customers in cities or urban areas. Why is this? Is this a positive or negative trend? Write at least250 words.
You bought milk and it was
• it was expired
• it went sour
• unsatisfactory customer service
Write a letter to shop manager. In your letter
• introducing your reason for writing
• what went wrong
• what you would like to happen
The bar graph illustrates the frequency of eating at fast food restaurants amongst Americans between 2003 and 2013. Overall, most Americans eat at those restaurants between once a week to twice a month. Looking in closer detail at the chart, it can be observed that just over 30 % of people in the USA used to eat fast food once a week whilst 30% used to eat fast food once or twice a week. A minority of people never consumed fast food neither consumed it daily .In 2006, a slight increase in the frequency of once a week can be noticed. At the same time, the percentage of several times a week consumers growth moving from around 16% to exactly 20%; as well as the feature of once or twice a month . Furthermore, there were still a few people, approximately 3%, who were daily fast-food customers. Finally, in 2013, about 33% of people used to eat fast food once or twice a month and still a tiny portion of individuals used to purchase fast food every day or never.
Advance in technology and automation have reduce the need of manual labour. Therefore working hoursshould be reduced. Do you agree or disagree?
The charts below show the result of a questionnaire thet asked visitors to the parkway hotel how they rated the hotel's customer services. The same questionnaire was given to 100 guests in the years 2005 and 2010
People should follow the custom and tradition when people start to live in a new country. To what extent do you agree or disagree.
Some old customs and traditions are not useful presently, so should be given up. To what extent do you agree or disagree?
A new shopping center is going to open in your town. at present, nobody knows what kind of shops or facilities are going to be provided for customers. what shops and facilities would you like to see made available to the shopping public? give reasons for your answer and make useful suggestions for the shopping center’s management.
Some people think visitors to others countries should imitate local customers and behaviours. Some people disagree; they think the host country should welcome cultural differences. Discuss the two views and give your opinion.
You recently rented a car for a week. You were dissatisfied with the car. Write a letter to customer service manager of the car rental agency. In your letter:
- Give details about the car rental and explain why you rented the car.
- Explain what the problem was and how you responded
- Describe what action you want the manager to take
Some believe that the rise of automation and artificial intelligence will lead to significant job losses in various industries. Others argue that it will create new job opportunities and improve productivity. Discuss both views and give your opinion.
The charts below give information on a bus company's services between 1999 and 2003, including the target and actual percentage of buses that arrived on time, and the number of customer complaints.
Today’s food travel thousands of miles before it reaches the customer. Some people say that it would be better for the economy and environment if people ate food produced from local farmers. Would the advantages of this idea outweigh the disadvantages?
Some people think that supermarkets and manufacturers should reduce the amount of packaging materials. Others believe that it is the customer's responsibility to avoid buying with too much packaging. Discuss both ideas and give your opinion
IS It necessary For companies to set up customer service ? What’s the extend that you agree or disagree that coustomer complaints will improve product or services ?
Some custome and tradition are no longer useful and should be given up .To what extent do you agree or disagree ?
The two pie charts show the top customer service issues and complaints for two different international airlines. One World Air and Blue Sky Airways are the carriers. Seven general categories can be used to classify the complaints: bad food quality, subpar customer service, pricey tickets, lost or delayed luggage, cancelled or delayed flights, not enough room on the aircraft, and others. The most frequent criticisms of both airlines are their pricey fares and cramped cabins.
some people believe that visitors to other countries should follow local customs and behaviour. others disagree and think that the host contry should welcome cultural differences. discuss both these views and give your own opinion.
Some people feel that manufacturers and have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You recently purchased a product online, but when it arrived, it was damaged or not working properly.
Write a letter to the customer service department of the company. In your letter:
•Explain what product you bought and when
•Describe the problems with the product
•Say what action you would like the company to take
Some people believe that visitors to others countries should follow local customs and behaviour. Other disagree and think that the host country should welcome cultural differences. ▪️Discuss both views and give your opinion.
Some people believe that visitors to other countries should follow local customs. Discuss both view and give your own opinio
Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
Some people believe that the rise of artificial intelligence and automation has brought many benefits to society, while others argue that these technologies are creating serious problems such as job losses, reduced human interaction, and ethical concerns. To what extent do you agree or disagree with this view?
Diagram 1 shows a food web containing eight food chains that are marked numerically, i.e. each number indicates a food chain involving the primary producer up to the apex consumer. Refer to Diagram 2 for the categories of consumers in a food chain presented hierarchically. Describe the food web through these links, drawing examples from your natural environment, in at least 150 words. Use the following additional information if necessary: Primary producers (plants) occupy the bottom level in a food chain/food web; Apex consumers (hawk in Diagram 1) occupy the top level.
In recent years, many small local shops have closed because customers prefer going to large shopping centers or malls to do their shopping. Is this a positive or negative development?
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
*introduce yourself
*explain the problem
*and state what action you would like from the company
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packagingof goods.Others argue that customers should avoid buying goods with a lot of packaging.Discuss both views and give your opinion.
You bought a TV a week ago but when you got home you discovered it didn't work properly.You called customer service to report the problem but you haven't yet received any help.
Write a letter to company and in your letter:
•introduceyourself
•explain the problem
•and state what action you would like from company
You should spend about **40 minutes** on this task.
Write about the following topic.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You should write **at least 250 words.**
Advances in technology and automation have reduced the need for manual labour. Therefore working hours in offices and factories should be reduced. To what extent do you agree or disagree with this opinion? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
It is sometimes argued that advertising power and the artificial needs of the people should be represented by products sold in high sales. In my opinion, it would be wrong to encourage people to spend unnecessary money.
There are several reasons why advertisements can be useful in society. Firstly, this can inform people about real bargains so brochures and catalogs enable people to compare products and services at leisure. Secondly, if people do not have time to shop around, they would rely on advertising, so they can learn about new products. Finally, the advertisement could inform people about the environmental impact of products. As a result, customers can consider the ecological effect of goods. Furthermore, people can easily find out, if a company supports fair trade.
One the other hand, the advertisement could extremely create artificial needs, while people maybe would not need to buy the product. By making these needs, people might spend many on that product, which could threaten the budget of the family. People might buy a thing because of the glamourous images associated with that product. For example, children are easily influenced by commercials, so they pester their parents to buy certain goods. Furthermore, I believe that the art of advertising might be subtly to persuade people to spend money on specific goods.
In conclusion, my view is that advertisements could create needs which are unreal, therefore, increase company sales.
Some people believe that visitors to other countries should follow local customs and behaviour. Others disagree and think that the host country should welcome culture difference. Discuss both views and give your own opinion.
There are different customs in different countries related to how people eat, dress, and so on. Some think that people visiting a country should behave according to customs of the country they visit. To what extent do you agree or disagree?
Nowadays, more people are migrating to other countries than ever before. In order to become integrated into society in their adopted countries, immigration should abandon their old ways and adapt to local customs and code of behaviour. Do you agree or disagree?
The charts compares the value changes in UK metal industry between 1970 and 2000. While, UK demand and UK production fell over time, the import rose . The second line graph reveals the employment status in UK steel industry. As the graph shows, UK demand in the begin was in the higher line with 200000 in 1970, but it slowly decreased about 180000 in 1980. Then the UK demand rapidly declined approximately 110000 in 1990. Afterward, the demand slightly went down from 1990 to 2000. The UK production at the beginning was around 160000 in 1970. Then the value steadily dropped approximately 9000 from 1970 to 1990. Afterward the value kept unchanged between 1990 and 2000. The import at the beginning was in the bottom line with around 1 in 1970. Then gradually increased to 500000 from 1970 to 1990. Afterward, the import substantially climbed around 700000 in 2000. Regarding working parties status in UK steel industry. In the beginning of year employments were 50000 in 1970. Then slowly fell to 40000 between 1970 and 1980, and considerable plunged to 20000 in 1990. Then the status slightly decreased around 19000 from 1990 to 2000.
People should follow the customs and tradition when people start to live in a new. To what extent do you agree or disagree?
In recent years, many small local shops have closed because customers travel to large shopping centres or mall to do their shopping. Is this a positive or negative development?
Some believe that the development of technology and impreved software allow us totranslate between languages automatically.There fore, it is not necessary to learn foreign languages anymore. Do you agree or disagree ?
You have seen an advertisement for part-time job at a restaurant and want to apply for it.
Write a letter to the manager. In your letter:
describe your experience-previous job experience in a hot pot resturant , waitress, and reception to welcome customers, ordered the ingredients from suppliers
tell him why you are interested in the job-delectable food, culinary school, interact with customers
say why you think you would be suitable for the job-has similar work experience, understand how to serve with client and has positive feedback from clients and former employer
The government is banning motorcycles and bicycles in streets instead they are increasing the number of social automobiles. Do the advantages outweigh the drawbacks?
The Charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.