the charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. the same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information and compare where relevant.
You are taking a course at a local college. The deadline for your project was last week but you haven't finished it.
Write a letter to your lecturer. In your letter
introduce yourself
explain why you haven't handed in the project yet
request more time to do it.
Model answer
Dear Ms. McKeen,
My name is Leo Smith and I am a first-year student in your Marketing class at Capilano College. I am writing to you because I have a problem with the project you set about social media. The due date was last week but I'm afraid I haven't finished it yet. As you know, I have been absent from class for almost ten days with COVID-19 symptoms and I have not been attending lectures. I only managed to get the reading list from a friend and go to the library to do research yesterday. You will see from your records that I have never missed a deadline for an assignment so far during my course.
However, I am requesting an extension of one week in this case because I am so behind with my work. I hope you will take my illness into consideration and grant me an extension.
Yours sincerely,
Leo Smith
In recent years, many small local shops have closed because customers travel to large shopping centres or malls to do thier shopping. Is this a positive or a negative development?
IS It necessary For companies to set up customer service ? What’s the extend that you agree or disagree that coustomer complaints will improve product or services ?
Some people feel that manufacturers and super markets have the responsibility to reduce the amount of packaging of goods. Other agree that customers should avoid buying goods with a lot of packaging. Discuss both views, and give your opinion.
College life is one of the best life where you can learn lot of things which help you further in life. It is commonly belive that is essential for high school students to live outside their parental habitations. I strongly believe on this argument. This essay further discusses the idea of independence living briefly and identify how maturity will increase or decrease along with time.
On one hand, college students who are largely isolated, learn some positive social values when they are started living outside their parents scope. Firstly, students are able to socialize with other fellows from different backgrounds; hence, they adopt some positive social values, their customs and traditions which help them in near future. In addition, they will be able to deal with all of their problems specially financial issues efficiently. For instance, one student who visit abroad and it only have a certain amount as a living allowance, so it will learn how to live independently outside their comfort zone with limited resources.
On the contrary, the potential set-backs are not so far. To begin with, student lose their focus on studies when there are living in their dormitories. To further explain, student who living outside their parents watchhardly concentrate due to low moral support. This form of lure is usually augmented by their peers, who are almost there for help, and also guide them in every aspects therefore, they are easily convinced. For example, one of my friend who go abroad for study has a nervous breakdown due to no moral support. There is no one for its guidance and assure him at the time of high pressure due to studies. In the absence of parental support, most student lose self-esteem since they need this form of support to study effectively.
In conclusion, their inter-cultural ethical maturity high school student gain outside their parental home; nevertheless, there may be a devastating impact on the student's attention to studies as well as the overall moral to learn.
Some People feel that manufactures and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with lots of packaging. Discuss both views and give your opinion.
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for the customer, shop staff and company as a whole?
Your manager wants you to make a report of your current project and send it to him tomorrow, but you run out of time and need one more day to prepare. Write an email to your manager: Saying why you need a delay of one more day Explaining your overload at the moment Stating your apology and guarantee of your deadline Try to write a minimum of 50 words
In many countries, traditional customs are being lost Why would this happen? What do you think school and parent should do to keep these custom alive?
the chart shows the results of a survey lookimg at which factors were important to 1,000 customers of a major travel agency in the UK when choosing a holiday destination in July 2016.
We live in a world in which we are constantly exposed to advertising. To what extent do advertisement influence our choices as a customer and what effect does it have on our lifestyle? Discuss the issue and give your opinion, give reasons for your answer with examples.
Something in airport delayed you and you have missed your flight.Write a letter to the airport's customer service department.
Demand of food is increasing worldwide. What are the causes of this? What measures can the international community take tomakevsure the food supply is enough?
People who go to live in other countries, should follow the customs and traditional of the their country. To what extent do youagree or disagree?
Many customs and traditional ways of behavior are no longer relevant to modern life and not worth keeping. To what extent do you agree or disagree ?
Some people believe that visitors to other countries should follow local customs and behavior. Others disagree and think that the host country should welcome cultural differences. Discuss both these views and give your own opinion.
You visit a cafe every day. Write a letter to the manager of the cafe.
In your letter
Say what you like about the cafe - peacefull environemnt, as well as the coffee, welcoming employees and the interior
Suggest an improvement to the cafe - An addtional barista as well as counter, and add some games
Explain the benefits of your suggestion - increase efficiency + customer's will spend more time cafe which will increase cafe's revenue.
We live in a world in which we are constantly exposed to advertising. To what extent do you advertisement influence our choices as a customer and what effect does it have on our lifestyle? discuss the issue and give your opinion give reason for your answer with examples.
With the rise of artificial intelligence and automation, many jobs are being replaced by machines. What are the advantages and disadvantages of this trend?
Nowadays, the development of technology has allowed computer programmes to translate languages automatically. Discuss the advantages and disadvantages of using machine translation in learning languages. Give reasons for your answer and include any relevant examples from your own knowledge or experience. Your response will be evaluated in terms of Task fulfillment, Organization, Vocabulary and Grammar.
You have recently had an unsatisfactory experience with the customer service of an online company.
Write a letter to the company's customer service department. In your letter
• describe the problem you faced while using their service
• explain how this issue has impacted you
• request appropriate actions to resolve the problem
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Some people think that newcomer should follow the rules of the new country while others believe they should keep their own customs.Discuss both views and give your opinion.
Today’s food travel thousands of miles before it reaches the customer. Some people say that it would be better for the economy and environment if people ate food produced from local farmers. Would the advantages of this idea outweigh the disadvantages?
You are interested in applying for a scholarship program to study at a foreign university. Write a letter to inquire about the course. In your letter:
Explain which course you are interested in.
- Manufacturing Engineering Technology
&Say what you know about the university.
- Pioneer in the Engineerinf field and famous for its developments in field
&Explain why you should receive the scholarship. - I have been working on a Autonomous Robotics project to leverage automation in manufacturing.
You bought a TV a week ago but when you got home you discovered it didn't work properly.You called customer service to report the problem but you haven't yet received any help.
Write a letter to company and in your letter:
•introduceyourself
•explain the problem
•and state what action you would like from company
Some old customs and traditions are not useful presently, so should be given up. To what extent do you agree or disagree? Give specific reason and explain them with examples from your own experience or knowledge.
Manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods or customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
Nowadays automation is being used to drive cars. Why do you think this is happening? Is this a positive or a negative development?
THE map BELOW SHOW HOW TOMATO KETCHUP IS MADE. Summerise the information by selecting and reporting the main features.
You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
The line graph shows the number of customers in four restaurants between 1990 and 2015. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The diagrams show the life cycle of the lady bug and its anatomy.
In the recent years , many small local shops have closed because customers travel to large shopping malls or centres to do their shopping. is this a positive or negative development?
With the rapid advancement of artificial intelligence (AI), many tasks that were once performed by humans are now being automated. Do the advantages of this development outweigh the disadvantages?
Food travels thousands of miles from producers to customers. Some people think that it would be better for the environment and economy if people only ate the local food produced by farmers. Advantages and disadvantages.
Advances in technology and automation have reduced the need for manual labor. Therefore, working hours should be reduced. Do you think that working hours should be reduced?
You and some friends had dinner in a restaurant a few nights ago. The service at the restaurant was terrible and the food was bad. You and two of your friends had severe stomachaches the following day. The food was also overpriced.
Write to the manager of the restaurant. In your letter,
-explain these problems
-give details that you think are relevant
-ask the manager to do something about the situation
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
In recent years, many small local shops have closed because customers prefer going to large shopping centers or malls to do their shopping. Is this a positive or negative development?
You recently purchased an electronic device from an online store, but it arrived damaged. Write a letter to the customer service team. In your letter:
Describe the product and the date you bought it.
Explain the problem with the product.
State what action you would like the company to take.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods.Others argue that customers should avoid buying goods with a lot of packaging.Discuss both views and give ur opinion
You are studying for a qualification, and would like some time off work to complete it. Write a letter to your manager. In your letter, ask for some tome off to complete a qualification, suggest what will you do later at work if you have time off,say how will the qualification helps your job or company.
I recent years, many small local shops have closed because customers trave to large shopping centres or malls to do their shopping. Is this a positive or a negative development?
Manual labour has almost lost its meaning due to improvements in technology and automated machinery. Consequently, working hours should be cut down. Do you agree or disagree?
You bought a TV a week ago but when you got home you discovered it didn't work properly. You called customer service to report the problem but you have not yet received help.
Write a letter to the company and in your letter:
• introduce yourself
• explain the problem
• and state what action you would like from the company.
The chart below gives information about the percentage of people having COVID- 19 symptoms. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people feel that manufactureres and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both view and give your opinion.
Some people believe that visitors to other countries should follow local customs and behaviour. Others disagree and think that the host country should welcome cultural differeces. Discuss both these views and give your own opinion.
Some people feel that manufacturers and supermarkets have the ability to reduce the amount of packaging of goods.Other argue that customer should avoid buying goods with a lot of packaging.Discuss both views and give your opinion.