Customers are faced with increasing number of advertisement from competing companies. To what extent do you think customers are influenced by advertisement? What measures can be taken to protect them.
some people believe that automation will lead to massive job losses, while others think it will create new job opportunities. Discuss both views and give your own opinion.
Some people feel supermarkets and manufacturers have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion
Advances in technology and automation have reduced the need for manual labor. Therefore, working hours should be reduced. Do you think that working hours should be reduced?
Some people believe that visitors to other countries should follow local customs and behaviour. Others disagree and think that the host country should welcome cultural differeces. Discuss both these views and give your own opinion.
You have bought an item of clothing at an online store. However, when the item arrived it was the wrong size and colour. Write a letter to the customer service manager of the company. In your letter
• describe the problem
• say how you feel about this
• say what you want the manager to do.
Nowadays, more people are migrating to other countries than ever before. In order to become integrated into society in their adopted countries, immigrants should abandon their old ways and adapt to local customs and codes of behavior. Do you agree or disagree?
The table chart illustrates the number employees and manufactures in both England and Wales from 1851 to 1901. Overall, the numbers of employees were dwindling whilst factories' numbers stayed roughly the same over the fifty-year period. Looking in closer detail to the table, it can be highlighted that the number of employees in 1851 was worth 477 100 for a total of 225 factories with a majority of males. A decade later, the number of factories jumped slightly to 227 with a noticeable decrease of employes, mainly composed by females, who represented 160 000 workers versus 131780 male workers. In 1871, the number of manufacturing facilities lifted overwhelmingly up, to nearly 3 times higher, with a steady decline for the employees’ number. However, men are this time more represented in the workers. This trend will continue until 1891, when the number of factories moved down from 721 in 1881 to 625 one decade later. With less workers and more males than females, the quantity of factories arrived to a point of 600 factories in 1901, involving a bottom of 61 000, concerning the total employee number. To conclude, we can say with confidence that throughout the second part of the 19st century, the number of factories increased with a significant decrease in the number of workers, no matter they are males or females.
Some people say advertising is extremely successful at persuading customers to buy. Others think customers do not get influenced because ads are common. Discuss both & give your opinion.
In recent years, many local shops have closed because customers travel to big shopping malls or centers to do their shopping. is this a positive or a negative development
In recent years, many small local shops have closed because customers travel to large shopping centres or malls to do thier shopping. Is this a positive or a negative development?
Some people think that visitors should follow local custom and behaviour. Others disagree and believe that the host country should welcome cultural differences Discuss both view and give opinion
Some believe that the development of technology and impreved software allow us totranslate between languages automatically.There fore, it is not necessary to learn foreign languages anymore. Do you agree or disagree ?
A cafe near your home puts some chairs and tables on the pavement for customers. This creates a problem for you. Write a letter to the cafe manager to complain about this matter.
In your letter
•describe the problem;
•explain how it affects you;
•say what you will do if this matter is not resolved.
You recently purchased a piece of furniture online from a well-known company. However, when arrived, it was damaged and did not match the description provided on the website. Write a letter to the customer service manager of the company. In your letter:
- Explain what you ordered and what was wrong with it
- Describe the inconvinience this has caused
State what you would like the company to do
Advance in technology and automation have reduce the need of manual labour. Therefore working hoursshould be reduced. Do you agree or disagree?
In recent years many local shops have closed because customers travel to large shopping centres to do their shopping. Is it a positive or negative development?
In many countries, traditions and customs are disappearing. What are the reasons? What should school and parents do to keeping our traditions alive?
The pie charts illustrate visitors' responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.
You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.
In your letter, you should:
• describe the item you lost
• explain why you weren't happy with the customer service
Today's food travels thousands of miles before it reaches customers. Why is this? is this a positive or negative trend?
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: Mention when and where you subscribed to the service Describe your dissatisfaction with the meal quality and presentation Request specific actions to address your disappointmen
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
a) introduce yourself
b) explain the problem
c) and state what action you would like from the company
the charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. the same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information and compare where relevant.
The bar graph illustrates the frequency of eating at fast food restaurants amongst Americans between 2003 and 2013. Overall, most Americans eat at those restaurants between once a week to twice a month. Looking in closer detail at the chart, it can be observed that just over 30 % of people in USA used to eat in fast foods once a week whilst 30% used to eat in fast food once or twice a week. A minority of people never consumed fast food neither consumed it daily .In 2006, a slight increase in the frequency of once week can be noticed. At the same time, the percentage of several times a week consumers growth moving from around 16% to exactly 20%; as well as the feature of once or twice a month . Furthermore, there were still few people, approximatively 3%, who were daily fast-food customers. Finally, in 2013, about 33% of people used to eat fast food once or twice a month and still a tiny portion of individuals used to purchase fast foods every day or never.
Demand of food is increasing worldwide. What are the causes of this? What measures can the international community take tomakevsure the food supply is enough?
Some customers are increasely choosing to buy goods that are produces in their local area, rather than imported goods. What are the reason for this ? is this positive or negative trend
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Technologies like AI and Robotics are automating many human jobs and helping to maximize company profits. However, this may result in a new wave of mass unemployment and the government should step in to regulate these fields. Discuss arguments for both sides and give your opinion.
In recent years, many local shop owners have closed because customers travel to large shopping centers or malls to do their shopping. Is this a positive or negative development?
You went to the local hospital's Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and while you were waiting. You were constantly ignored by the other staff. Write a complaint about it
In recent years, many small local shops have closed because band customers travel to large shopping centre or malls to do their shopping. Is this a positive or a negative development?
You recently purchased an electronic device from an online store, but it arrived damaged. Write a letter to the customer service team. In your letter:
Describe the product and the date you bought it.
Explain the problem with the product.
State what action you would like the company to take.
Write a letter to a company asking for a refund for something you bought from them online.
Write a letter to the Customer Service department. In your letter:
· Describe the item you bought
· Outline what the problem is
· Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
SOME PEOPLE FEEL THAT MANUFACTURER and supermarket have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with alot of packaging. Discuss both views and give your opinion.
Nowadays, more people are migrating to other countries than ever before. In order to become integrated into society in their adopted countries, immigrants should abandon their old ways and adapt to local custom and codes of behavior. Do you agree or disagree ?
You bought a TV a week ago but when you got home it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company.
You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color.
Write a letter to the customer service department. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
You bought a TV a week ago but when you're got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
▪️introduce yourself
▪️explain the problem
▪️and state what action you would like from the company
Some people feel that manufacturers and supermarkets should be responsible for reducing the amount of packaging of goods, while others argue that customers should avoid buying goods with a lot of packaging.
Discuss both these views and give your own opinion.
Today’s fresh food like vegetables or fruits travels thousands of miles from the rural areas or farms before it reaches customers in cities or urban areas. Why is this? Is this a positive or negative trend?
You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Hospital Registrar, complaining about the service you received.
A gratuity, or tip, is an amount of money given to a waiter or server in a restaurant in addition to the cost of the bill. In some countries, tipping is customary. In other countries, it is not. What is your opinion of the custom of tipping? What are the positives and negatives? If you are in a foreign country where tipping is customary, do you believe you should tip, even if it is not customary in your home country?
In recent years, many small scale local shops have closed because customers travel to large shopping centers or malls to to shopping. Is it a positive or negative development?
A new shopping center is going to open in your town. at present, nobody knows what kind of shops or facilities are going to be provided for customers. what shops and facilities would you like to see made available to the shopping public? give reasons for your answer and make useful suggestions for the shopping center’s management.
some people believe that visitors to other countries should follow local customs and behavior. Others disagree and think that the host country should welcome culture differences. Discuss both these views and give your own opinion.
The process diagram below shows the life cycle of a lady bird and its anatomy. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
the expenditure on six customer goods(personal stereos, tennis racquets, perfumes, CDs, toys, and photographic films) in four European countries namelly, Germany, Italy, France, and Britain.
Some people think that supermarkets and manufacturers should reduce the amount of packaging materials. Others believe that it is the customer's responsibility to avoid buying with too much packaging. Discuss both ideas and give your opinion