Some people believe today that everyone has a right to access to the Internet and that governments should provide this access for free. Other people believe that access to the internet is not a right and should be paid for like other services. Discuss both these views and give your opinion.
You should spend about 20 minutes on this task.
You recently received a letter from a friend asking for advice about whether to go to college or to try to get a job. You think he/she should get a job.
Write a letter to this friend. In your letter:
say why he/she would not enjoy going to college
explain why getting a job is a good idea for him/her
suggest types of job that would be suitable for him/her
Write at least 150 words.
You recently visited a store and did not like the customer service there. Write a letter to the store manager and say:
1) What was the issue there?
2) Why wasn't the staff helpful?
3)Suggest what can be done about it?
Health services are the basic necessity for a person. Private companies have make the health services quite costly for ordinary individuals. Do the advantages of private health care outweigh its disadvantages？
tipping is a common practice at restaurant in many countries. some people beleive tipping a great way to apreciate service workers, other think it should be the responsibility of the boss. discuss both sides and give your opinion
You recently bought an electronic device from a local store, but it stopped working after a few days.
Write a letter to the store manager. In your letter:
explain what you bought and when you bought it
describe the problem with the device
say what you would like the manager to do
Your friend is thinking about learning to drive and would like some advice.
Write a letter to your friend. In your letter
• say why a driving licence is advantageous
• recommend a driving school
• give any extra guidance/tips
Do you think it is best when facing a problem to ask someone with more experience for advice about them problem or do you feel that you should find information suggested though internet research. Which do you think is the best option? Use specific (not memorized) examples and details
some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neibourhood or teaching sports to younger children). To what extent do you agree or disagree?
The table below shows how patients evaluate different services at three health center. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You bought a microwave but when you got home, you discovered it did not work. You have called customer service but the matter has not been dealt with yet.
Write a letter to the company and in your letter;
*introduce youself
*explain the problem
*state what action you would like from the company
The bar chart gives data about people within 15 minute drive service in an unspecific area in UK and comparing between two areas in urban and rural.
You recently organized a party for your company at a hotel. Write a letter to the hotel manager. In your letter. –
describe the party and how it went -explain why you were pleased with the hotel service. -suggest some improvements that the hotel could make
The given bar chart indicates spend on housing,transport,food,health care and other goods and services in Japan and Malaysia in the year 2010
Health services are the basic necessity for a person. Private companies have made the health services quite costly for ordinary individuals. Do the advantages of private health care outweigh its disadvantages?
You recently ordered furniture from an online retailer. The delivery and
installation experience was very disappointing/ satisfying. Write a
Letter to the manager of the online store to complain about/ praise the
service.
In your Letter:
Say what you ordered
Explain what happened/ describe the service
Tell the manager how you feel
Your friend has been offered a place on a course at the university where you studied. He/She would like your advice about finding a place to live. Write a letter to your friend. In your letter
-describe where you lived when you were a student at the university
-recommend the best way for him/her to look for accommodation
-warn him/her of mistakes students make when choosing accommodation
You recently stayed at a hotel and had a very pleasant experience.
Write a letter to the hotel manager to thank them for the excellent service.
Many developing countries require aid from international organizations to develop. Many people think that this aid should be financial, while others think that practical aid and advice are more useful. Discuss both views and give your own opinion.
ar chart illustrates the different forms of gross domestic product (IT and Service industry) in the united kingdom from 1992 to 2000. These values are calculated in percentages
With internet improvements, people can share views or opinions on specific goods or services that they have purchased. Is this a good or a bad thing? Discuss both views and give your opinion
Some parents think that childcare centres provide the best services for children of pre-school age. Other working parents think that family members such as grandparents will be better carers for their kids. Discuss both views and give your opinion.
The chart below shows the percentage of households owning four types of electronic devices between 1995 and 2015. Summarize the information by selecting and reporting the main features, and make comparisons where relevant
You study at a college in the city centre. You use public transport to get to the college but the bus service you use has changed. Write a letter to the manager of the bus company. In the letter,
-Say who you are and the details of service you use
-Explain the problem with the bus service
-Suggest what you think the manager should do
You and some friends had dinner in a restaurant a few nights ago. The service at the restaurant was terrible and the food was bad. You and two of your friends had severe stomachaches the following day. The food was also overpriced.
Write to the manager of the restaurant. In your letter,
-explain these problems
-give details that you think are relevant
-ask the manager to do something about the situation
More and more people are using computers and electric devices to access information. Therefore there is no need to print books, magazines and newspapers on paper. To what extent do you agree or disagree? (Technology)
Developing countries require help offered by international organizations to ensure development. Some people think that financial aid is important. Others believe that sending talents and giving advice to help them are more important. Discuss both views and give your own opinion.
English-speaking friend is coming to study in your town next year and has written asking for information and advice.
Write a letter to your friend. In your letter:
1. Offer to find a place for him / her to live.
2. Give advice about how to find a part time job.
3. Give information on where they can learn your language.
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: Mention when and where you subscribed to the service Describe your dissatisfaction with the meal quality and presentation Request specific actions to address your disappointmen
You recently received a letter from a friend asking for your advice on whether to go to college or to try to get a job. You think he/ she should get a job. Write a letter to this friend. In your letter: say why she will not enjoy going to college explain why getting a job is a good idea Suggest the typy of job that would be suitable.
Government invest in the arts, such as music and theatre is waste of money. Government must invest this money in public services instead. To what extent do you agree with this statement? Give reason for your answers and include any relevant examples from your own experience or knowledge.
Government investment in the arts, such as music and theatre, is a waste of money. Governments must invest this money in public services instead. To what extent do you agree with this statement? 22 minutes passed, 10;39
You recently visited a restaurant to celebrate a special occasion, but you were unhappy with the meal and service you received. Write a letter to the restaurant manager. In your letter:**
- **Describe the occasion and why you chose the restaurant.**
- **Explain the issues you encountered with the meal and the service.**
- **Suggest what you would like the manager to do to address the problem.**
Some people think the government should spend more money on public services rather than waste money on arts (i.e. music and painting). To what extent do you agree or disagree
You recently attended a family celebration at a hotel. Although the event went well, you were not satisfied with the hotel facilities.
Write a letter to the hotel manager. In your letter:
say what the occasion was and when it took place
mention what you liked about the event
explain why you were unhappy with the hotel facilities
suggest how the hotel can improve its service
Some people think that good health is a basic human need, so medical services should not be run by profit-making companies. Do the advantages of private health care outweigh the disadvantages?
Your local public library wants to make improvements to their services and facilities. In order to get ideas from the public, they have asked library users to send them suggestions in writing. Write a letter to the librarian. In your letter • describe what you like about the library • say what you don’t like • make suggestions for improvements
More and more people today are using computers and electronic devices to access information. Therefore there is no longer any need to print books, magazines or newspapers. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some governments spend a lot of money on exploring space, some feel that this investment is justified while others think that money should be spent on public services like healthcare and education. Discuss both views and give your opinion.
occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter
• give details of your visit to the restaurant
• explain the reason for the celebration
• say what was good about the food and the service
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers.
Write a letter to the manager of the local bus service. In your letter introduce yourself and
•say when the incident happened
• describe what you saw and heard
• say what you would like the bus company to do about it
You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
The diagram below gives information about the number of by two major mail services companies from 1920 to 2000. Summarise the information by selecting and reporting the main features, and make comparisons where relevant
Write a letter to the company to complain about the poor service you received from its employees. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do
When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.
You recently had a positive experience at a department store where a staff member was vey helpful to you. Write a letter to the store manager. In your letter,
Mention which part of the store you visited
Describe how the staff member assisted you
Suggest what would you like the manager to do to reward their good services.
You and your neighbors have noticed that the rubbish collection services where you live have become quite bad.
Write a letter to your local council. In your letter:
-Explain what you have recently experienced .
-Explain what your neighbors recently experienced .
-Ask what action will be taken to improve the service.
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service. Write a letter to the restaurant manager. In your letter.
You are a member of organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory, and you were very disappointed with the quality of the food and the behaviour of the staff·
Write a letter to the manager of the restaurant. Explain what was wrong with the meal and the service, and suggest what he/she should do to ensure that you and your group return to the restaurant.
You should write at least 150 words.
You do NOT need to write your own address. Begin your letter as follows:
Dear Sir /Madam,
Now days, the people have two options; watching the movies on smart devices and/or going tp theater screens. I believe it depends on the people which option suits their need well. Let's discuss both of them here before coming to any conclusion.