General Training
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently went to a cinema where you tried watching a movie, however, you were bothered by a group of teenagers who were very loud in front of you. You complained to the manager but it was not paid attention to. Write an email to a cinema manager in about 150-200 words. Your email should include the following things: • Describe your situation • Explained what happened after you complained to the manager • Suggest solutions to improve
You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you.
Write a letter to the train company. In your letter,
describe the problem you had with the tickets
say why you were unhappy with the staff
suggest what action the train company should take
You recently had something delivered to your home. You now realise the person who delivered it damaged something in your home while they were delivering the item.
Write a letter to the manager of the delivery company. In your letter:
•Give details of the delivery
•Describe what was damaged
•Say what you would like the manager to do
Letter of instruction:
You have just spent a week with a friend on holiday. When you got home, you realized you left your wallet there. Write a letter to your friend. In your letter you should say,
• Thank your friend for the holiday
• Explain that you left your wallet in their house
• Give them instructions of how to send it back to you
You recently assigned a contract of your home painting. The work is over but you are not satisfied with quality of work. Write a letter to the contractor for the same.
In your letter • describe what you are not satisfied with •
say what you want the contractor to do and your action plan •
say what was good a bout the service
Write a letter to your boss. In your letter:
· Describe the invitation you received and why it is important to you
· Explain why the conference would be beneficial for you and the company
· Ask for the company for time off to attend and to cover some of the travel costs
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows: Dear Mr. Powell,
You recently attended a dinner at your friend’s house. You had a wonderful time, but you accidentally left without paying enough attention to the host’s valuable items and one of them got damaged.
Write a letter to your friend. In your letter:
thank your friend for the dinner and hospitality
explain what happened with the damaged item
suggest how you will fix the situation
You had an appointment with the bank and now you realized that you can't make it for that .write a letter to the manager
-Give details about your appointment and dates.
-Explain the reason why you cannot make it.
-Ask for other dates.
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers.
Write a letter to the manager of the local bus service. In your letter introduce yourself and
•say when the incident happened
• describe what you saw and heard
• say what you would like the bus company to do about it
You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
You recently bought an electronic gadget for home purposes. Your friend wants the same gadget and needs your advice. In this letter you should include: What is this gadget What do you think about it Give advice about other alternatives your friend can buy
You recently flew with an airline and had a problem with the food on the plane. Write a letter to the air company. In your letter give the details of the flight explain what the problem with the food was say what you would like the air company to do
You should spend about 20 minutes on this task.
You recently did a short cookery course. The cookery school has asked for your feedback on this course.
Write a letter to the course director at the cookery school. In your letter,
• describe what you enjoyed about the course
• say how much cooking you've done since the course
• suggest another cookery course you'd like the school to offer
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
you have an account with a bank. you recently notices that the bank has taken extra money out of your account and you are not sure why.
Write a letter to the manager of the bank. in the letter:
1. describe the details of your account
2. explain the problem with your account
3. suggest, what you think the manager should do
You recently made a journey by train. When you got on the train, you realised you had left a bag on the platform.
Write a letter to the station manager. In your letter
•give details of where and when you left the bag
•describe the bag and its contents
•suggest how you could get the bag back
A friend of yours is thinking about applying for the same horse that you did at university she asked for your advice about a studying this subject.
Write a letter to your friend in your letter :
Give details of the course you took at the university
Explain why you recommend the university
Give some advice about how to apply
You recently broke your leg and your colleagues from work sent you get-well cards and presents. Write a letter to them and:
- thank them for supporting you
- describe how you spend your time
- explain your recovery process
You read an article in a newspaper about a city/town. Some of the information in that article is wrong. Write a letter to the newspaper editions.
In your letter, you should:
describe how you know the city/town
tell what the problems are
suggest what you want the editor to do.
Your ordered product online. However, when you received it, it was damaged. Send a letter to the manager of the company.
Write a letter
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
• Describe the item you bought and why you need it
• explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You recently did a short coockery course. The coockery school has asked for your feedback on this course.
Write a letter to the course director at rhe coockery school. In your letter
describe what you enjoyed about the course
say how much cooking you have done since the course
suggest another coockery course you would like the school to offer
You recently bought a piece of computer equipment but it was broken. You
work at home and you need this equipment for your work.
Write a letter to the shop manager. In this letter:
• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you would like the shop to do
You recently did a short cookery course. The cookery school asked for your feedback on this course.
Write a letter to the course director at the cookery school.
• describe what you enjoyed about the course
: well known instructors, interactive practical assignments,
• say how much cooking you’ve done since the course : started to help my mother for cooking, during holidays started small tiffin services for students
• suggest another cookery course you’d like the school to offer
You recently won a photography competition and your photo is going to be shown in an exhibition. ● Invite your friend for the exhibition. ● Please describe the competition prize and about the photograph ●Invite your friend.
You recently received a letter from a friend asking for your advice on wheter to to to college or to try to get a job.You think he/she should get a job.Write a letter to this friend.
In your letter:
•say why she will not erjoy going to college
•explain why getting a job is a good idea
•suggest the type of jon that would be suitable
You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter
- Explain why you believe the airlines was at fault
- Describe the impact of this had on your journey
- Say what you want the airlines to do.
Write at least 150 words
You do NOT need to write any addresses.
Begin you letter as follows: Dear Sir or Madam,
You had a meal at a local restaurant with your family. Write to a local newspaper to give the feedback.
In your letter, you should say:
• where the restaurant located
• what you had for the meal
• why do you recomxmend this restaurant to others.
You rent an apartment. you want to tell your landlord that you are happy with the apartment in general, but there are some small repairs that need to be carried out. write a letter to your landlord. In your letter say what you like about the apartment , describe the repairs that need to be made and explain how the repairs will improve your quality of life.
You recently booked a part-time course at a college. You now need to cancel your booking.
Write a letter to the college administrator. In your letter
•Say which part-time course you booked
•Explain why you need to cancel your booking
• Ask about booking a different course
Write at least 150 words.
You do not need to write any addresses.
Begin your letter as follows:
Dear sir or madam
You recently stayed at a hotel during your vacation. However, you were not satisfied with some of the services provided.
Write a letter to the hotel manager. In your letter:
•explain why you chose to stay at the hotel
•describe the problems you faced during your stay
•say what you would like the manager to do about it
You recently organized an all-day meeting for your company, which took place in a local hotel, in their feedback, participants at the meeting told that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel
- say what the participants liked about the hotel
- explain why they were unhappy about the food
- suggest what the manager should do to improve the food in futu
You recently moved to a new city and want to join a local gym. Write a letter to the gym manager. In your letter:
Introduce yourself and explain why you are interested in joining the gym.
Ask about the facilities and membership options.
Inquire about any classes or personal training sessions available.
You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you.
Write a letter to the train company. In your letter
-describe the problem you had with the tickets
-say why you were unhappy with the staff
-suggest what action the train company should take
Begin your letter as follows:
Dear Sir or Madam,
You recently received a letter from a friend asking for advice about whether to go to collage or try to get a job. You think he/she should get a job.
Write a letter to this friend. In your letter
Say why he/she would not enjoy going to collage
Explain why getting a job is a good idea for him/her
Suggest types of job that would be suitable for him/her
I hope you and your family are all well. I am writing in connection with a problem I have with the new tenant, Jack, who has moved in downstairs. Unfortunately, his habits and needs appear to be quite different from my own.
8.5
band
You are going on a short training course at a college in Sydney, Australia. You need somewhere to live while you are there. Write a letter to the accommodation officer at the college. In your letter: explain your situation describe the accommodation you require say when you will need itv
You recently travelled with a certain airline. Write a letter to the manager about your experience. Please say
– Where and when did you travel?
– What did you like or dislike?
– What can you suggest for improvement?
You recently started commuting to work by bicycle and discovered that there is a problem with bicycle parking near the building where you work.
Write a letter to the building manager. In your letter,
•explain the reason for using a bicycle to commute
• mention what problems you have encountered with parking
• what you recommend to solve the problems
In the mail, you received an advertisement about the opening of a new department store. The advertisement said that they have many items at special low prices. However, when you went to the store, you could not find the items. Write an email to the department store manager in about 150–200 words. Your email should do the following things: Explain why you went to the opening. Complain about the store not having the items they advertised. Describe how you would like the store to fix the problem.
You read in a newspaper that a company is going to renovate some school buildings in your local area that are in a poor condition. You would like to offeryour help. Write a letter to the charity paying for renovation. In your renovation
-explain why you want to help with the renovations.
-suggest what you can do to help
-say when are you available to start work.
You recently saw an advertisement of a business conference that can be really helpful for your work. Write a letter to your manager asking permission to attend the conference.
In your letter say
What is the conference about
How did you know about the conference
Explain to him/her why it is important for you attend it
Inform him about the schedule and venue
Semi-Formal Letter Prompt:
"You recently attended a workshop and would like to thank the organizer. Write a letter to the organizer. In your letter, you should:
1.Express your gratitude for the workshop.
2.Describe what you learned or found valuable.
3.Suggest how the workshop could be improved."
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
•Where you stayed
•What the problems were
•How they can fix your complaints
You recently attended a workshop that was useful, but you were not satisfied with some parts of it.
Write a letter to the organisers of the workshop. In your letter:
explain what the workshop was about
describe what you liked about the workshop
say what you did not like and suggest improvements
A friend you made while you were studying abroad would like to spend a semester studying in your country. He/she has written to ask for your advice.Write a letter to this friend. In your letter•describe why you think he/she will enjoy it•explain why you recommend studying at your university•give some advice about how to applyWrite at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear ___________
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
●Where you stayed
●What the problem were
●How they can fix your complaintd
Last week, you celebrated your birthday with some friends in a restaurant. It was a great success and you and your friends enjoyed yourselves very much.
Write a letter to the restaurant. In your letter
mention the food and service
explain that you really enjoyed the atmosphere
suggest any improvements to make things better
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
You should spend about 20 minutes on this task.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel
You recently bought a laptop computer. A few days later the laptop stopped working. When you took it back to the shop, they refused to deal with the problem.
Write a letter to the customer service department at the company’s head office including the following information:
the problem with the laptop
what exactly happened when you returned to the shop
what you would like the customer service department to do and any other relevant information.
You recently spent a weekend with your friend in her/his new house.
Write a letter to your friend. In your letter, you should:
explain what you like about his new house
tell what you enjoyed most during your staying
Suggest when and where you could meet next time with
her/him.
You recently discovered plans to build a new airport in your area and are unhappy with it. Write a letter to the local authority.
In your letter
•say how you found out about the plans
•explain what problems your neighborhood will face
•suggest some possible solutions to those problems.