You should spend about 20 minutes on this task.
You recently had a negative experience at a local restaurant. Write a letter to the owner of the restaurant. In your letter,
•describe what made your experience negative
•describe what would have made the experience better
•ask him for an apology and a refund Write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
You want to recommend someone to work in a company. Write a letter to the manager.
In your letter:
Who the person is
How did you know the person
Working experience of the person.
Why do you recommend the person?
You should spend about 20 minutes on this task .
You recently borrowed an item of cloting from a friend. While you had this item , it was damaged.
Write a letter to your friend . In your letter you should :
Apologise for damaging the item of clothing
Explain how it became damaged
Say what you will do to fix the problem
You recently stayed at a hotel in a foreign country and had a problem with your room. Write a letter to the hotel manager. In your letter:
•State when you stayed at the hotel and the room number.
•Describe the problem you experienced with your room.
•Suggest what you would like the hotel to do to resolve the issue.
You recently went to a movie theate to enjoy a movie, but unfortunately, you left your jacket there.
Write a letter to manager of the movie theater about the jacket. In your letter,
•describe the jacket
•describe where you were seated
•explain what you want the manager to do about it.
You have bought a new camera but when you got it home you found it had some problems.You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.
Write a letter to the company.
In your letter:
•Introduce yourself
•Explain the situation
•Say what action you would like the company to take
You recently enjoyed a meal at an expensive restaurant, and you were impressed with the good service you received. Write a letter to the restaurant manager. In your letter:
•Explain the circumstances of your visit to the restaurant.
•Describe the service you received.
•Say what you would like the manger to do.
General Training
You recently booked a part-time course at a college. You now need to cancel your booking.
Write a letter to the college administrator. In your letter:
•Which part-time course you booked,
•Explain why you need to cancel your booking,
•Ask about booking a different course.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….,
You get 20 minutes to complete this task.
You recently went to an expensive restaurant. Something went wrong. Write a formal email to complain to the restaurant manager. In your email: Describe the problem Explain how the problem affected you Say what you expect the restaurant manager to do You should write at least 120 words. You should take about 20-30 minutes to complete the task.
You recently purchased a kitchen appliance, but it was delivered late and damaged.
Write a letter to the store manager to complain about the issue. In your letter:
- describe what item and problems
- explain how the late and damaged delivery affected you,
- state what you would like the store to do to resolve the problem.
You have just spent a week with a friend on holiday. When you got home, you realised you had left your wallet there.
Write a letter to your friend. In your letter:
- thank your friend for the holiday
- explain that you left your wallet in their house
- give them instructions on how to send it back to you
You recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter
• describe the problem with the piece of sports equipment
• say what happened because of the problem
•explain what you would like the company to do.
You read an advertisement about in the local newspapers about a discount sale at a particular shop. However, when you meet to buy the goods you wanted, you found the sale had ended.
Write to the shop manager. In your letter,
-inform him/her where and when you went to the shop
-what you felt when you came to know that the sale had ended
-demand compensation for the goods you wanted to buy
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter,
-say what the participants liked about the hotel
-explain why they were unhappy about the food
-suggest what the manager should do to improve the food in future 매
ou recently had your computer fixed at a local store however you are not pleased with the service you received
write a letter to the store manager
in the letter
describe the situation
explain why you are dissatisfied
say what you want the manager to do
You recently attended a workshop, but you were disappointed with some aspects of it.
Write a letter to the organizer. In your letter:
•Explain which workshop you attended and when
•Describe what disappointed you about it
•Say what you would like the organizer to do
You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter
- Explain why you believe the airlines was at fault
- Describe the impact of this had on your journey
- Say what you want the airlines to do.
Write at least 150 words
You do NOT need to write any addresses.
Begin you letter as follows: Dear Sir or Madam,
You recently received a letter from a friend asking for your advise on whether to go to college or to try to get a job. You think he should get a job. Write a letter to this friend. In your letter
say why she will not enjoy going to college
explain why getting a job is a good idea
Suggest the type of job that would be suitable
You recently bought a new computer for your job in the office. There is a problem with the internet connection to your computer.
Write a letter to the IT support manager. In your letter:
· Explain the details of your computer
· Describe the problem that you have
· Ask for help to solve this problem
You recently received a letter from a friend asking for advice about whether to go to college or to try to get a job. You think he /she should get a job. Write a letter to this friend. In your letter:
- Say why he/she would not enjoy going to college.
- Explain why getting a job is a good idea for him/her.
- Suggest types of jobs that would be suitable for him/her.
You have been invited to deliver a speech about your country at the international meeting at an American college. Write a letter to the secretary of the international community.
In your letter, you should tell:
accept invitation and suggest preferable dates
tell them what your talks will be about
and what equipment you require them to arrange.
You recently stayed at a hotel and had a problem there. Write an email to the manager and describe how the receptionist helped to fix the problem quickly. Include the following in your letter:
* Describe the Problem
* How did the receptionist help you?
* Suggest some solution regarding this problem.
You are not happy about service you received a couple of days ago from a company and you have decided to complain about it .
Write a letter to the company to complain the poor service you received from its employee.
You have bought a new camera but when you got home you found it had some problems. You returned to camera and spoke to the company representative a weird ago but the camera has still not been repaired
Write letter to the company
In your letter:
•introduce yourself
•explain the situation
•say what action you would like the company to take
You recently spent a weekend with your friend in her/his new house. Write a letter to your friend.
In your letter, you should:
• explain what you like about his new house
• describe what you enjoyed most about your stay
• suggest when and where you could meet next
You recently won a photography competition and your photo is going to be shown in an exhibition. invite your friend for the exhibition.
The prison system has not been effective at reforming criminals. A large number of convicted felons return to committing crimes soon after being released. What are the problems with the prison system and what solution can you recommend to address this issue?
You recently notice a local restaurant that was offering a part time job.
Write a letter to restaurant manager. In your letter,
• Explain you would like to apply for a job
• Give some details of any relevant experience that you have
• Specify the days and times that would suit you.
You recently attended a course and would like to give feedback to the course organizer.
Write a letter to the course organizer. In your letter:
* explain which course you attended
* describe what you enjoyed about the course
* suggest one improvement for the future
You recently stayed at a hotel for a conference. Write a letter to the hotel manager. In your letter:
Give details about your stay
Explain what you liked and what you didn't like about the hotel
Make suggestions for improvement
Write at least 150 words. You do NOT need to write any addresses.
You recently stayed at a hotel, but there were several problems during your stay.
Write a letter to the hotel manager. In your letter:
•Explain when you stayed at the hotel
•Describe what problems you experienced
•Say what action you would like the hotel to take
You recently traveled on a train which arrived very late causing you to miss an appointment. Write a letter to the train company. In your letter,
-explain what caused the delay in the journey
-tell them what happened because of the delay
-ask them for a refund
You should spend about 20 minutes on this task.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You do NOT need to write your own address.
Begin your letter as follows:
Dear ...,
You should write at least 150 words.
You recently bought a camera while travelling overseas. When you got to your destination you discovered that some important items were missing from the box.
Write a letter to the local representative of the company. In your letter
give details of the camera and where you bought it
explain what has happened
say what you want him/her to do about it
You recently did a short cookery course. The cookery school has asked for your feedback on this course.
Writhe a letter to the course director at the cookery school. In your letter
-describe what you enjoyed about the course.
-say how much cooing you’ve done since the course
-suggest another cookery course you’d like the school to offer
You recently did a short cookery course. The cookery school has asked for your feedback on this course. Write a letter to the course director at the cookery school. In your letter
describe what you enjoyed about the course.
say how much cooking you have done since the course.
suggest another cookery course you'd like the school to offer.
Write at lease 150 words.
You recently organized an all-day meeting for your company, which took place in a local hotel, in their feedback, participants at the meeting told that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel
- say what the participants liked about the hotel
- explain why they were unhappy about the food
- suggest what the manager should do to improve the food in futu
You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letter
•Explain that you did not get the discount
•Tell them where you saw the discount advertised
•Tell them what you would like them to do about the situation
You recently attended a meeting at a hotel. When you returned hime, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
Say where you think you left the papers
Explain why they are so important
Tell the manager what you want him/her to do
You recently attended a training course for your work. Your employer has
asked you for your feedback on the training course.
Write a letter to your employer In your letter
• remind your employer what the course was about
• explain why the course was useful to you in your work
• suggest why the course may be suitable for some of your 5.
You paid a refundable deposit when you rented an appartment.You left the appartment in good condition but the landlord won't return your deposits. Write a letter to landlord.In your letter
Explain why you are writing
Ask for teh return of your deposits
Inform the landlord of possible legal action
You recently purchased an item from a local store, but you are not satisfied with your purchase. Write a letter to the manager of the store. In your letter:
Describe the item you bought and why you need it.
Explain why you are not happy with it.
Say what you would like the manager to do.
You recently noticed a local factory that was offering a part-time job.
Write a letter to the factory's manager. In your letter,
⁃ explain that you would like to apply for the job
⁃ give some details of any relevant experience that you have
⁃ specify the days and times that would suit you
YOU RECENTLY HELPED YOUR COMPANY TO ORGANISE A PARTY,WHICH TOOK PLACE IN A HOTEL.THE PARTY WAS SUCCESSFUL EXCEPT FOR A FEW MINOR PROBLEMS
WRITE A LETTER TO THE HOTEL MANAGER IN YOUR LETTER
GIVE DETAILS OF THE PARTY
SAY WHAT YOU WERE PLEASED WITH
SUGGEST IMPROVEMENTS WHICH COULD BE MADE
You recently booked a part-time course at a college . you now need to cancel your booking.
write a letter to the college adaministrator . In your letter
say which part-time course you booked.
explain why you need to cancel your booking.
ask about booking a different course.
ou should spend about 20 minutes on this task.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You do NOT need to write your own address.
Begin your letter as follows:
Dear ...,
You should write at least 150 words.
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
Where you stayed
What the problems were
How they can fix your complaints
You recently bought an electronic gadget for home purposes. Your friend wants the same gadget and needs your advice. In this letter you should include: -What is this gadget -What do you think about it -Give advice about other alternatives your friend can buy
You are going on a short training course at a college in Greenmount, Northern Ireland. You need somewhere to live while you are there.
Write a letter to the accommodation officer at the college. In your letter,
explain your situation
describe the accommodation you require
say when you will need it
You recently visited a museum in your local town and you had a mixed experience. Write a letter to the museum’s manager.
In your letter,
– explain when you visited and what you saw
– explain the positive parts of your experience and what you liked
– explain the negative parts of your experience and give some advice for improvements.