You are the manager of a restaurant that has received a letter of complaint about
poor service from a member of your staff. Write a letter of apology to the person
who has complained.
In your letter,
– say how sorry you are that the person has had a poor experience
– explain what action has been taken against the staff member
– offer a free meal for four people at the restaurant as a gesture of goodwill
Write a letter to the Manager to complain about the problems that you met on the flight recently.
In your letter you should: -
1. give details of flight
2. What were the issues with the flight.
3. What you want the manager to do about it.
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter:
&Describe the complaints that have been made.
&Say why the reception area is important.
&Say why the reception area could be improved.
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newtown between 1980 and 1996. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Write a letter to your landlord complaining about noise in the block of flats which he owns. Include:
where you live
what the problem is
what he should do
Work is being done on the street where you live. The noise is disturbing you. Write a letter of complaint to your local council. In your letter: introduce yourself explain what the problem is suggest solutions to the problem
You had a birthday party and you were playing loud music. Your neighbor complained. Write a letter of apology explaining that it was a special occasion and that it won't happen again.
your local council has been doing roadworks along the road outside of your house. This has caused a lot of noise and inconvenience. Write a letter to your local councillor to complain. In your letter, Describe what has happened. Say why you are complaining. Explain what you would like your councillor to do.
You bought a new HD television last week. At first it seemed to work perfectly but after a few hours a line appeared accross the TV and the sound seemed a little strange. You cannot take the TV back to the shop so you devide to write to them. Write a letter of complaint to the shop. In your letter:
- give them the background information
- described the problem
- ask them to resolve the issue.
work is being done on the street where you live. The nosie is disturbing you.
write a letter of complaint to your local council. In your letter
-in troduce yourself
-explain what the problem is
-suggest solutions to the problem.
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follow
You have been got violence on the wat you can go. Write the letter to the MIA officer.
On your letter:
* Describe the situation
* Why they take violence to you
* Suggest complaint about that situation
You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter,
-say about the holiday and where you stayed
-mention why you are unhappy about the hotel where you stayed
-say what yo would like the travel agency to do
write a letter about complaining of loud noise from your neighbour
explain the situation
what you suffered
suggest some actions
ou had a birthday party and you were playing loud music. Your neighbor complained. Write a letter of apology explaining that it was a special occasion and that it won't happen again.
■ Write a letter to a sports club. Tell them you are not satisfied with the service and have already let them know about this. Write
▪What exactly wrong with their service
▪What happened after you complained the first time
▪What you want the club to do after your letter
Yours neighbors have recently written to you to complain about the noise from your house.
Write a letter to your neighbors. In your letter
Explain the reasons for the the noise
Apologise
Describe what action you will take
The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009. Summarize the information by selecting and reporting the main features making comparisons where relevant.
You went to the local hospital's Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and while you were waiting. You were constantly ignored by the other staff. Write a complaint about it
Your neighbours have recently written to you to complain about the noise from your house flat.
Write a letter to your neighbours.
In your letter:
• explain the reason for the noise
• apologies for the noise
• describe what action you will take
Write a letter to the company to complain about the poor service you received from its employees. In your letter, express: why you went to the shop/office how the employees behaved to offend you what you expect the company to do
Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express
why you went to the shop/office
how the employees behaved to offend you
what you expect the company to do
Write a complain letter about your neighbour.
Nowadays many people complaint that they have difficulties getting enough sleep. What problems can lack of sleep cause? What can be done about the lack of sleep?
You have recently had dinner at an expensive restaurant and you were not satisfied with the food or service.
You have decided to write a letter to the manager to complain about:
•the table you were seated at
•the long delays and unavailability of some items
•the lack of concern by staff members regarding your problems
You are living in a University residence, and you have a problem with the high levels of noise from a new campus restaurant which is open until midnight.
Write a letter to the governor of the University. In your letter,
• complain about the situation
• say why this is a problem
• and propose ways to reduce the noise
You’ve just returned from a disastrous holiday! It was not as described by the agent and you experienced serious problems.
Write a letter of complaint to the agent. In your letter
- remind the agent about the holiday
- explain to them what happened
- ask for compensation
Task 1
Write a letter to your landlord complaining about noise in the block of flats which he owns. Include:
-Where you live
-The problem
-What he should do
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success.
Write a letter to the manage of the sport to the manager of the sports center. In the your letter:
* describe what the problem with the changing rooms is
* say what happened the last times you complained
* explain what you want the manager to do
You have bought a washing machine. First you found that the machine did not work properly, and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter: - State your reason for writing, - Describe the problems, - Ask the provider to solve the problem
Nowadays many people complain that they have difficulties getting enough sleep. What problems can lack of sleep cause? What can be done about lack of sleep? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The road in front of your house got damaged a long ago and nothing has been done about it. Write a letter to the municipal authority complaining about the damaged road.
In your letter:
· introduce yourself
· explain the condition of the road
· and suggest what they should do
Write a letter to a manager of the taxi company to complain about the problem with the taxi service used by you.
- when and where you used the taxi service
- describe A problem you faced
- what you expect from the manager to do
Your neighbours have recently written to you to complain about the noise from your house flat.
• Write a letter to your neighbours. In your letter explain the reasons for the noise
Apologize
Describe what action you will take
You ordered an item from an online shop three weeks ago. The shop said you would receive the item within two days, but you have not received it yet. Last week, you sent an email about the situation to the shop, but you did not receive a reply. Write a letter to the manager. In your letter:
- Explain the situation. Waiting washing machine
- Complain about the bad service. they haven't response for the email
- Ask for immediate delivery of your order or a refund. need full refund including delivery fee
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success. •describe what the problem with the changing rooms is • say what happened the last times you complained • explain what you want the manager to do.
You recently stayed in a hotel during a business trip. The service was not good and this affected your stay. You want to make a complaint. Write a letter to the hotel manager. In the letter: • Say what was wrong with the service at the hotel • Explain how it affected you during your stay • Suggest what action you would like to the hotel manager to take.
Your neighbour has recently written to you to complain about the noise from your house flat
Write a letter to your neighbour. In your letter
Explain the reason for the noise
Apologise
Describe what action you will take
You do not need to write any addresses
Begin your letter as follows
Dear ………………………,
You have a bad experince at a restaurent and write a letter to complain to the manager
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
●Where you stayed
●What the problem were
●How they can fix your complaintd
Write a letter to your local council complaining about the poor condition of the roads in your area
You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write a letter to the restaurant's manager in abot 150-200 words.
- state what problems you had with the food you ordered
- complain about the service
- describe how you want the restaurant to resolve the problem
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newton between 1980 and 1996.
You had a birthday party and you were playing loud music. Your neighbor Mr. Smith complained. Write a formal letter of apology explaining that it was a special occasion and that it won't happen again.
You were hurt in a minor accident inside a supermarket, and you wish you complain to the supermarket.
Write a letter to the manager of the supermarket. In your letter
-Say who you are
-Give details about the accident
-Suggest how the supermarket could prevent similar accidents.
Write at least 150 words.
You do Not need to write any addresses.
Begin you letter as follows:
Dear Sir or Madam,
Nowadays many people complain than they have difficulties getting enoughs sleep. What problems can lack of sleep cause? What can be done about lack of sleep? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
In some countries, celebrities complain about the way the media publicizes their private lives. Some people say that they should accept it as part of their fame. Do you agree or disagree?
There have been several complaints about the reception area where visitors to your company arrive. Your mannager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter
- describe the complaints that have been made
- say why the reception area is important
- suggest how the reception area could be improved
You visit a spot center regularly and there is a problem with changing rooms in it you have complained about it several times but with no success write a letter to a manager of the sports