You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You should write at least 150 words.
You recently purchased a new laptop online, but when it arrived, it was damaged. Write a letter of complaint to the company and.
Explain why you are writing
Describe the problem with the laptop
State what you would like the company to do about it
There is a problem with the changing room in the sports centre that you visit.You have complained several times but with no success
Write a letter to the manager of the sports centre.In your letter:
•describe what the problem with the changing room is
•say what happened last time you complained
•explain what you want the manager to do
You have recently been in a sports centre and noticed some issues in the changing rooms. Write a letter of complaint to the manager of the centre and say
– What was the problem?
– Explain why it is bothering you.
– Suggest a possible solution.
Your internet connection has recently been slow and unreliable.Write a letter to your internet service provider to complain. In the letter:
-Describe the problem and why you are unhappy
-Arrange for an engineer to visit your home -Request a reduction in your bill
Is it necessary for companies to set up a customer services ? What's the extent that you agree or disagree that customer complaints will improve product or service?
Making a complaint
You recently bought a new piece of equipment for your home but it did not work. You phoned the store but still no action has been taken. Write a letter to the store manager. In your letter:
- describe what equipment you bought
- explain the problem with the new equipment
- say what would you like the manager to do
You live in a house opposite a park. Every day a man brings large dogs to the park and lets them run free. Write a letter to your local council complaining about the danger. In your letter
-say where the park is,
-say how often this happens
-give a description of the man and the dogs.
You recently took a trip with a taxi company. The driver behaved in an unacceotable way and you had a lot of problems. You complained to the company but no-one has replied to the taxi company. In your letter:
- so why you are writing
- how you feel explain what happened
- tell them what you would like them to do
Your local council has been doing roadworks to install new internet cables along the road outside your house. This has caused a lot of noise and inconvenience. Write a letter to your local councillor to complain. In your letter:
Describe what has happened, say why you are complaining, explain what you would like your councillor to do.
The product you ordered through online shopping has been delivered but has some problems. You are writing a letter
to the seller to complain. In your letter
• Describe the details of the problem
• What do you want the seller to do
• What will you do if they do nothing
You do NOT need to write any addresses.
Begin your letter as follows:
The graph below shows the number of complaints made about noise to Enviromental Health authorities in the city of Newtown between 1980 and 1996. Summarise the information by selecting and reporting the main feature, and make comparisons where relevant.
You went to the local hospital’s Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and, while you were waiting, you were constantly ignored by the other staff. Write a letter to the Hospital Registrar, complaining about the service you received.
You are not happy about service you received a couple of days ago from a company and you have decided to complain about it .
Write a letter to the company to complain the poor service you received from its employee.
More and more people are complaining of people becoming overweight. Some persons are of the opinion that there should be an increase in the price of fatty foods. To what extent do you agree or disagree?
You have rented a car for few days from an agency. However, there are some problems with the car. write a letter to the agency offficerand complain about therented car in your letter
tell him the problems of car
what you want the agency to do now
how you feel abou the problem
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
Write a letter to your neighbor in response to complaint received regarding noise coming out of your home
You are attending a course at school.
Write a letter to the school with a complaint about the course.
In your letter, you should:
– Describe the course you are taking.
– Explain what you don’t like about the course.
– Give your opinion about what should be done about it.
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organiser of a company meeting. Write a letter to the organiser of the meeting and include
•Details about the meeting
•The problem you face
•What should be done
You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday.
Write a letter to the manager of the travel agency. In your letter,
•say about the holiday and where you stayed
•mention why you are unhappy about the hotel where you stayed
•say what you would like the travel agency to do
Nowadays many people complain that they have difficulties getting enough sleep. •What problems can lack of sleep cause? •What can be done about lack of sleep?
There is a problem with the changing rooms in the sports centre that you visit. You have verbally complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter
Describe what the problems with the changing rooms is
Say what happened the last times you complained
Explain what you want the manager to do
You have received a letter from your neighbour complaining about noise from your house/flat.
Write a letter to your neighbour. In your letter
explain the cause of the noise
apologise for the noise
describe what action you will take to solve the problem
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ……………….
You should spend about 20 minutes on this task.
You have bought a washing machine. First you found that the machine did not work properly,and you had it changed. Then you found that the new one seriously entangled the clothes. Write to the manager of the company to complain about it. In your letter
:-state your reason for writing
Describe the problem
Ask the provider ro solve the problem.
Work is being done on the street where you live. The noise is disturbing you. Write a letter of complaint to your local council. In your letter: -Introduce yourself. -Explain what the problem is. -Suggest solutions to the problem.
You recently stayed at a hotel for
conference with your
company and there are several problems
With your room. Write to the hotel
management to complain
In the letter, you should:
You recently purchased an item of furniture that was faulty. You telephoned the shop about the problem[s] and were asked to put your complaint in writing.
Write a letter to the shop. In your letter
• explain what the problem[s) is/are
• explain if anything was done to improve the situation
• say what you would like the shop to do.
Write a letter to the police sub inspector complaining about the lack of discipline in your locality with respect to the behavior of certain youth mishaps.
1. Discuss the complaint in detail clarifying the erroneous troublemaking behavior of the young people in your locale.
2. Suggest what could be done to find appropriate solution.
3. Suggest what you expect from the police.
you recently visited a famous mobile showroom and you are not happy about the service you received from the company and you have decided to complain about it. Write an email to the company in 150- 200 words to complain about the poor service you received from its employee. In your email, express: • why you went to the shop/office • how the employees behaved to offend you • what you expect the company to do
Recently you noticed that the waste (garbage) disposal in your area is creating problems. Write a letter complaining about the situation to the environment officer. * The time of waste pickup. * What is the problem with the waste. * Suggest solution to the problem.
your local council has been doing roadworks along the road outside of your house. This has caused a lot of noise and inconvenience. Write a letter to your local councillor to complain. In your letter, Describe what has happened. Say why you are complaining. Explain what you would like your councillor to do.
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter
•Describe the complaints that have been made
•Say why the reception area is important
•Suggest how the reception area could be improved
You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no-one has replied to your complaint.
Write a letter to the taxi company. In your letter
say why you are writing and how you feel
explain what happenedDear sirtell them what you would like them to do.
Your neighbours have recently written to you to complain about the noise from your houseflat.
Write a letter to your neighbours. In your letter
explain the reasons for the noise
apologise
describe what action you will take
Write at least 150 words.
You do NOT need to write your own addresses.
Begin your letter as follows:
Dear ..................,
Last week you had travelled in a domestic airline due to some business. You did not had a good experience with that airline. The discontentment, due to the poor service, made you complain about the airline. Write an email to the Airline in about 150-200 words. Your email should do the following things: Problems faced by regular passengers Complain about the poor service
There is a problem with the changing rooms in the sports center that you visit. You have complained several times but with no success.
Write a letter to the manage of the sport to the manager of the sports center. In the your letter:
* describe what the problem with the changing rooms is
* say what happened the last times you complained
* explain what you want the manager to do
You are living in a University residence, and you have a problem with the high levels of noise from a new campus restaurant which is open until midnight.
Write a letter to the governor of the University. In your letter,
• complain about the situation
• say why this is a problem
• and propose ways to reduce the noise
You have been living in a rental apartment for the past year. Recently a new neighbour moved in who has loud parties several times a week. Write a letter complaining about this to the landlord. In your letter:
explain the situation
describe why it bothers you
suggest a solution
Begin your letter as follows: Dear Mr / Ms _____________,
You recently bought an electronic device online, but when it arrived, it was faulty.
Write a letter to the company to complain about the problem.
In your letter:
describe the problem
explain how it has affected you
say what you would like the company to do
Nowadays many people complain that they have difficulties getting enough sleep. What problems can lack of sleep cause? What can be done about lack of sleeo?
There have been several complaints about the reception area where visitors
to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter
• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved
Write a letter of complaint to a company outlining a problem
you had while visiting one of their stores. In your letter include:
what the problem was
why this problem has upset you
what you want to happen as a result of your letter
The table below shows the results of a survey on workplace complaints in Germany in 2001.
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir / Madam,
Write at least 150 words.
You should spend about 20 minutes on this task.
Your neighbours have recently wrtten to you to complain about the noisefrom your house/flat. write a letter to your neighbours. in your letter
- Explain the reason for the noise
- apologise
- describe what action you will take
You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.
you recently brought an electronic product froma store.and found that the product is not working properly.write a letter to store manager.In your letter. Complain about the problem,proposed action for the store to take and ,request confirmation that this regard.
You recently bought a mobile phone from an online store. When it arrived, you discovered that it had several problems. Write a letter of complaint to the store. In your letter:
describe the phone and the issues you are facing
explain how these problems are affecting you
state what you would like the company to do
You have recently experienced irregularities with one of your bank accounts.
You requested help from customer service, but have not received any response yet.
Write a complain letter to the bank manager. In your letter:
• Explain what the issue was
• Provide the date of request and how it was done
• Ask for a solution to your request.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,