The graphs indicate the source of complaints about the Bank of America and the amount of time it takes to have the complaints resolved. Summarise the information by selecting and report in the main features, and make comparisons where relevant.
A cafe near your home puts some chairs and tables on the pavement for customers. This creates a problem for you. Write a letter to the cafe manager to complain about this matter. In your letter:
describe the problem;
explain how it affects you;
say what you will do if this matter is not resolved
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You were sent by your company to attend a meeting in another country, but you are not happy with the hotel your organizer booked for you. Write a letter to your organizer about -
-the meeting you attended
- your complaint about the hotel
- what would you like the organizer to do about it?
4 pie charts show information about public complaints from 4 cities
You want to complain about the service you received in the hotel you stayed in while attending a recent meeting.
Write a letter to the person who organised the meeting in you letter
1) Describe the meeting
2) Explain the problems with the service
3) suggest what the meeting organiser should do
Mamy people complain that they have difficulties getting enouph sleeping what problems can lack of sleeping cause? what can be done about lack of sleeping?
Nowadays many people complain that they have difficulties getting enough sleep. What problems can lack of sleep cause? What can be done about lack of sleeo?
You recently stayed at a hotel conference with your company and there were several problems with your room. Write to the hotel management to complain. Include • Where you stayed • What the problems were • How they can fix your complaint.
The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009.
you had recently ordered a book, online from a bookseller. The book sent by him was not the latest edition, even though you had paid the money according to the latest edition verion. Write an email to bookseller in about 150-200 words. your email should include complain about the service of the online site and state about the urgency of the latest edition
Many parents complain that computer games have no value to their children's studies. On the contrary, those online games have produced a lot of negative effects on their mental and physical development. What is your opinion? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
A road near your home is damaged. Please write your town/city council to complain about it. In your letter •tell them who you are and where you live; •explain the nature of your complaint; • say what you would like them to do about it.
You have just won two tickets to a concert and want to invite your friend to go with you. Write a letter to your friend. In this letter:
Give details about the concert.
Describe how you won the tickets.
Explain why you have chosen your friend to go with you.
A road near your home is damaged. Write a letter to the council of your town/city to complain about it. In your letter
– Tell them who are you and where you live
– Explain the nature of your complaint
– Say what you would like them to do about it
You visit a sports center regularly and there is a problem with the changing rooms in it. You have complained about it several times but with no success write a letter to the manager of sports center.
Many parents complain that computer games have no value to their chuldren’s Study. On the contrary , those online games have produced a lot of negative effect on their mental and physical development. What is your opinion
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
Last week you had travelled in a domestic airline due to some business. You did not had a good experience with that airline. The discontentment, due to the poor service, made you complain about the airline. Write an email to the Airline in about 150-200 words. Your email should do the following things: Problems faced by regular passengers Complain about the poor service
There have been several complaints about the reception area where visitors
to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter
• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved
You have recently experienced irregularities with one of your bank accounts.
You requested help from customer service, but have not received any response yet.
Write a complain letter to the bank manager. In your letter:
• Explain what the issue was
• Provide the date of request and how it was done
• Ask for a solution to your request.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
A road near your home is damaged. Write a letter to the council of your town/city to complain about it. In your letter
– Tell them who are you and where you live
– Explain the nature of your complaint
– Say what you would like them to do about it
You ordered a piece of furniture (table/sofa/chair) but it arrived damaged.
Write a complaint letter to the store. In your letter:
Describe the item you ordered
Explain how it was damaged
Say what action you expect (replacement / refund / repair)
Write 120–150 words.
our neighbours have recently written to you to complain about the noise from your house/ flat.
Write a letter to your neighbours. In your letter
explain the reasons for the noise
apologise
describe what action you will take
You should spend about 20 minutes on this task.
“A complaint about receiving the wrong model of headphones and a faulty item from an online store.”
Now you can write your complaint letter based on this topic and send it to me — I’ll check and correct it for you. Ready when you are!
You have rented a car for few days from an agency. However, there are some problems with the car. write a letter to the agency offficerand complain about therented car in your letter
tell him the problems of car
what you want the agency to do now
how you feel abou the problem
Nowadays many people complain that they have difficulties getting enough sleep. What problems can lack of sleep cause What can be done about lack of sleep tiredness darkcircles
You recently stayed at a hotel for a conference with your company and there were several problems with your room.
Write to the hotel management to complain.
Include :
&Where you stayed.
& What the problems were.
& How they can fix your complaints.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write a letter to the restaurant's manager in abot 150-200 words.
- state what problems you had with the food you ordered
- complain about the service
- describe how you want the restaurant to resolve the problem
Scenario: You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
Two weeks ago you bought a radio from a local branch of a well-known chain shop. It did not work properly. The shop took it back and said they would repair it. You have waited a week and still, it is not ready.
Write a letter to the shop to complain about it. In your letter,
explain what has happened
how you feel about it
ask them to repair the radio soon or supply you with a new radio
You should write at least 150 words.
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
work is being done on the street where you live. the noise is distrurbing you. write a letter of complaint to your local coucil. in your letter:
- introduce yourself,
- explain what the problem is,
- suggest solutions to this issue.
Your neighbours have recently written to you to complain about the noise from your house/ flat.
Write a letter to your neighbours. In your letter
explain the reasons for the noise
apologise
describe what action you will take
You should write at least 150 words.Mecky
There was a civil rights movement in your city.The state government blocked mobile internet connectivity to curb the rumor spreading.you felt that this move was unreasonable.Lodge a complaint to your premier(chief minister)for the same.
In your letter
Introduce yourself
Describe what difficulties you faced
Present your arguments for this unreasonable move.
Write a letter to your manager complaining about parking situation at work.
In your letter, you should:
describe the problems are
explain why should solve the problems
suggest how to solve the problems.
Celebrities make a very good living out of media attention and have chosen to live in the public spot light. They have no right to complain when they feel the media are intruding on their privacy. To what extent do you agree and disagree with this opinion
Write a complaint to a manager of furniture company regarding the purchase you made and the problems you had when delivery arrived. You should describe: - •Things that you bought, - •The broken items in the furniture, - •What do you want the manager to do.
Many parents complain that computer games have no value to their children’s studies. And, those online games have produced a lot of negative effects on their mental and physical development. What is your opinion on this?
Your neighbours have recently written to you to complain about the noisefrom your house/flat. write a letter to your neighbours. in your letter
- Explain the reason for the noise
- apologise
- describe what action you will take
The graphs indicate the source of complaints about the bank of Amenica and the amount of time takes to have the complaints resolved.
The road in front of your house got damaged a long ago and nothing has been done about it. Write a letter to the municipal authority complaining about the damaged road.
In your letter:
introduce yourself
explain the condition of the road
and suggest what they should do
You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
You want to complain about the service you received in the hotel you stayed
in while attending a recent meeting.
Write a letter to the person who organised the meeting. In your letter
• describe the meeting
explan the posite it the evice
suggest what the meeting organiser should do.
Your internet connection has been slow and intermittent Write a letter to your internet service provider to complain about. In the letter: –
Describe the problem and why you are unhappy –
Arrange for an engineer to visit your home –
Request a reduction in your bill
There is a problem with the changing room in the sports centre that you visit.You have complained several times but with no success
Write a letter to the manager of the sports centre.In your letter:
•describe what the problem with the changing room is
•say what happened last time you complained
•explain what you want the manager to do
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
Your neighbours have recently written to you to complain about the noise from your house/ flat. Write a letter to your neighbours. In your letter
explain the reasons for the noise
apologise
describe what action you will take
You have just returned from a holiday. You are unhappy with the quality of the hotel you stayed in and want to complain to the travel agency that arranged the holiday. Write a letter to the manager of the travel agency. In your letter,
-say about the holiday and where you stayed
-mention why you are unhappy about the hotel where you stayed
-say what yo would like the travel agency to do
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newtown between 1980 and 1996 The graph below shows the number of complaints made about noise to Environmental Health authorities in the city of Newtown between 1980 and 1996
Your neighbours have recently written to you to complain about the noise from your house flat.
Write a letter to your neighbours.
In your letter:
• explain the reason for the noise
• apologies for the noise
• describe what action you will take