You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
You share your room with another student in the college hostel. You find it very difficult to study there because he or She always has parties and friends visiting. write a letter to the hostel warden complaining about your displeasure with the roommate.
you recently brought an electronic product froma store.and found that the product is not working properly.write a letter to store manager.In your letter. Complain about the problem,proposed action for the store to take and ,request confirmation that this regard.
You were hurt in a minor accident in a supermarket and you wish to make a complaint.
Write a ltter to the manager of the supermarket. In your letter:
- give details about who you are
- give details about the accident
- suggest how the supermarket could prevent similar accidents.
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organizer of a company meeting. Write a letter to the organizer of the meeting and include:
-Details about the meeting
-The problem you face
- What should be done
You recently stayed in a hotel during a business trip. The service was not good and this affected your stay. You want to make a complaint. Write a letter to the hotel manager. In the letter: • Say what was wrong with the service at the hotel • Explain how it affected you during your stay • Suggest what action you would like to the hotel manager to take.
You ordered an item from an online store and it has arrived damaged. Write a letter to a retailer to complain in the letter Explain why you are unhappy Request a refund Make arrangement to return the damaged item.
Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
You are living in a University residence, and you have a problem with the high levels of noise from a new campus restaurant which is open until midnight.
Write a letter to the governor of the University. In your letter,
• complain about the situation
• say why this is a problem
• and propose ways to reduce the noise
A road near your home is damaged. Please write your town/city council to complain about it.
In your letter
tell them who you are and where you live;
explain the nature of your complaint;
say what you would like them to do about it.
You have been living in a rental apartment for the past three years and had lived peacefully. Recently a new neighbor moved in and he loves to have loud parties every weekend. Write a letter complaining to the landlord. In your letter you should:
· explain the situation
· describe why it bothers you
· suggest a solution
Your internet connection has been slow and intermittent Write a letter to your internet service provider to complain about. In the letter: –
Describe the problem and why you are unhappy –
Arrange for an engineer to visit your home –
Request a reduction in your bill
The graphs indicate the source of complaints about the bank of America and the amount of time it takes to have the complaints resolved.
People who live in cities often complain about traffic congestion. What do you think the causes are? What solutions can you suggest?
You have a complaint about the hotel you stayed at while attending a meeting that was booked by the organiser of a company meeting. Write a letter to the organiser of the meeting and include
•Details about the meeting
•The problem you faced
•What should be done
Nowdays many people complain that they have difficulties getting enough sleep. What problems can lack of sleep cause? What can be done about lack of sleep?
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.
Write a letter of complaint to a company outlining a problem
you had while visiting one of their stores. In your letter include:
what the problem was
why this problem has upset you
what you want to happen as a result of your letter
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant : celebrate my father birthday
describe the problems: long time wait and food is cold
write about the action you want the manager to take : please refund the desert and communicate with staff for timing
The graph below shows the number of complaints made about noise to Environmental Health authorities in the city ofNewtown between 1980 and 1996.
You had a birthday party and you were playing loud music. Your neighbor complained. Write a letter of apology explaining that it was a special occasion and that it won't happen again.
Your neighbours have recently written to you to complain about the noise from your houseflat.
Write a letter to your neighbours. In your letter
explain the reasons for the noise
apologise
describe what action you will take
Write at least 150 words.
You do NOT need to write your own addresses.
Begin your letter as follows:
Dear ..................,
Write a letter to your landlord complaining about noise in the block of flats which he
owns.
You should include
-where you live
-explain the problem
-what he should do
A road near your home is damaged. Please write your town/city council to complain about it. In your letter •tell them who you are and where you live; •explain the nature of your complaint; • say what you would like them to do about it.
You want to complain about the service you received in the hotel you stayed in while attending a recent meeting.
Write a letter to the person who organised the meeting in you letter
1) Describe the meeting
2) Explain the prblems with the service
3) suggest what the meeting organiser should do
The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints from passengers. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.
Write a letter to your neighbor in response to complaint received regarding noise coming out of your home
You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone
ou had a birthday party and you were playing loud music. Your neighbor complained. Write a letter of apology explaining that it was a special occasion and that it won't happen again.
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter
•Describe the complaints that have been made
•Say why the reception area is important
• Suggest how the reception area could be improved
You recently stayed at a hotel for a conference with your company and there were several problems with your room. Write to the hotel management to complain. Include
Where you stayed
What the problems were
How they can fix your complaints
In Some Countries, Celebrities Complain About how The Media Publicize Their Private Lives. Some People Say that They Should Accept It as Part of Their Fame.* Do You Agree or Disagree?
Scenario: You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
vou want to complain about the service you received in the hotel you stayed in while attending a recent meeting.
Write a letter to the person who organised the meeting. In your letter
•
•
•
describe the meeting
explain the problems with the service suggest what the meeting organiser should do.
your local council has been doing roadworks along the road outside of your house. This has caused a lot of noise and inconvenience. Write a letter to your local councillor to complain. In your letter, Describe what has happened. Say why you are complaining. Explain what you would like your councillor to do.
The two pie charts illustrate the most frequent passenger complaints of two international airlines as well as their passengers' overall satisfaction. The airlines are One World Air and Blue Sky Airways.
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You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the
manager what action he will take over this matter.
Celebrities make a very good living out of media attention and have chosen to live in the public spotlight. They have no right to complain when they feel the media are intruding on their privacy. To what extent do you agree or disagree with this opinion?
You recently bought an electronic device online, but when it arrived, it was faulty.
Write a letter to the company to complain about the problem.
In your letter:
describe the problem
explain how it has affected you
say what you would like the company to do
Yours neighbors have recently written to you to complain about the noise from your house.
Write a letter to your neighbors. In your letter
Explain the reasons for the the noise
Apologise
Describe what action you will take
You live in a house opposite a park. Every day a man brings large dogs to the park and lets them run free. Write a letter to your local council complaining about the danger. In your letter
-say where the park is,
-say how often this happens
-give a description of the man and the dogs.
Your neighbours have recently written to you to complain about the noise from your house/ flat.
Write a letter to your neighbours
In Some Countries, Celebrities Complain About how The Media Publicize Their Private Lives. Some People Say that They Should Accept It as Part of Their Fame.* Do You Agree or Disagree?
You have recently visited a city on vacation and stayed in a hotel.
Write a letter to the manager about your stay. In your letter:
-Give details of your stay
-What were the high & low points of the hotel
-What are your suggestions; recommendations and / or complaints about the hotel
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter:
&Describe the complaints that have been made.
&Say why the reception area is important.
&Say why the reception area could be improved.
You recently purchased a product that turned out to be faulty. Write a letter to the store manager, complaining about the issue and requesting a replacement or refund.
Your local council has been doing roadworks to install new internet cables along the road outside your house. This has caused a lot of noise and inconvenience. Write a letter to your local councillor to complain. In your letter:
Describe what has happened, say why you are complaining, explain what you would like your councillor to do.
The road in front of your house got damaged a long ago and nothing has been done about it. Write a letter to the municipal authority complaining about the damaged road.
In your letter:
introduce yourself
explain the condition of the road
and suggest what they should do
Write a letter of complaint to a company outlining a problem
you had while visiting one of their stores. In your letter include:
what the problem was
why this problem has upset you
what you want to happen as a result of your letter
You should spend about 20 minutes on this task.
Your organized flight has been canceled. Write a letter to the airline company. You should 1) complain about the situation, 2) request what you need from them to make a travel insurance claim, 3) suggest what they should do in future situations. You should write at least 150 words.