You are the manager of a restaurant that has received a letter of complaint about
poor service from a member of your staff. Write a letter of apology to the person
who has complained.
In your letter,
– say how sorry you are that the person has had a poor experience
– explain what action has been taken against the staff member
– offer a free meal for four people at the restaurant as a gesture of goodwill
Your car is hired from a company and while you are driving on holiday, you have a small accident. You will have to write a report to the company to explain it. You need to explain the following: A)When and where you hired it? B)Describe how the accident happened? C)What kind of action did you take after the accident?
A new neighbour has moved in next door and has taken your main rubbish bin.
Write a letter to your new neighbour requesting that they return the item. In the letter:
– Explain that new bins must be sourced from the local council
– Request that the person returns your bin immediately
– Inform the person of what further actions you will take should they not return your bin
You recently bought an expensive electronic product from a store, and found that the product does not work properly.
Write a letter to the store manager. In your letter:
Complain about the problem
Propose action for the store to take
Request confirmation that this is agreed
In the opinion of some people, the internet has narrowed the gap among people in the world by increasing social interactions. To what extent do you agree or disagree with this view?
some people think that traditional culture can be destroyed by using it as a money-making attraction for tourists. However, others believe that it is the only way to save traditions. Discuss both views and give your opinion
You have a problem with a neighbour. Write a letter to your neighbour.
In your letter:
describe the problem
say how long it has been a problem
explain what action you want the neighbour to take
In cities and towns all over the world, the high volume of traffic is a problem. What are the causes of this and what actions can be taken to solve this problem?
You paid a refundable deposit when you rented an appartment. You left the department in good condition but the landlord won’t return the deposit.
Write a letter to the landlord. In your letter:
-Explain why you are writing
-Ask for the return of your deposit
- Inform the landlord of possible legal action.
Nowadays people make new friends through social networks and internet chat groups. Some people think this is good. Other think that face-to-face interaction is essential. Discuss both views and give your opinion.
Your neighbor keeps his/her animal in the garden. Write to him/her about it and the inconvenience it causes you and your family. In your letter
· tell what the problem is
· explain why it causes inconvenience
· suggest a possible solution to it
· say what actions you might take if the need arises.
people say that instead of we seeing the internet as a means of creating diverse communication possibilities worldwide, we should be concerned on the effect it is having on our social interactions. Do you agree or disagree to this view?
You have a suggestion for a park near your apartment
building.
Write a letter to your city's council board. In your letter:
• Describe who you are and what your suggestion is
• Explain why you think this suggestion will improve the park
• Detail when you would like to see this suggestion in action
Some universities deducts students’ work if the assignment is given late. What is your opinion and suggest some alternative actions?
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
a) introduce yourself
b) explain the problem
c) and state what action you would like from the company
The government spend about 220 million (poundsterling) a year supporting museums and galleries in the UK, and a similar amount subsiding the visual and perfoming arts. This is a huge sum to spend on minority interest, and the money would be better spent on more important things. It should be up to the people who enjoy cultural attractions to pay for them. What are your views?
The chart below shows the popularity of Brighton attractions among tourists between 1980 and 2010.
Human activity has had a negative impact on plants and animals around the world. Some people believe that it is too late to do something while others believe the actions can be taken to improve the situation. Discuss both the prospectives and give your opinion.
When a person spends most of his or her time working a job with little job satisfaction, their life loses meaning. To what extent do you agree or disagree?
ou and your family are living in rented accommodation in an English speaking country. You are not satisfied with the condition of some of the furniture.
Write a letter to the landlord. In your letter
• introduce yourself
• explain what is wrong with the furniture
• say what action you would like the landlord to take
The bar chart illustrates the number of daily commuters using three types of public transport in a European city between 2015 and 2025. The table displays the percentage of commuter satisfaction ratings across those same transport methods in 2025.
Write a letter to show dissatisfaction for cleanliness in the gym club
The best way to obtain/ the key to/ most important factor in job satisfaction is salary. To what extent do you agree or disagree? (Best-way)
Some people think that culture traditions maybe destroyed when they are used as money- making attractions aimed at tourists. Others believe it is the only way to save these traditions. Discuss on both sides and give your opinion
Human activities have had a negative impact on clients and animals around the world. Some people think that it cannot be changed, while other believes action can be taken to bring about a change. Discussed both the views and give your Opinion?
You bought a TV a week ago but when you got home you discovered it was not working properly. You called customer service to report the problem but you have not received any help. Write a letter to the company and in your letter 1. Introduce yourself 2. Explain the problem 3. State what action you would like from the company
Some people think that we learn best through in-person interaction with the teacher in a classroom. Others believe that learning is more effective. Discuss both views and give your own opinion.
Some people think that foreign visitors should be charged more than locals when they visit culture and tourist attractions in a country. To what extent do you agree or disagree?
The line graph shows visitor number to 5 attractions in the city of Parkvale from 1996 to 2016.
The use of social media is replacing face-to-face interaction among many people in society. Do you think the advantages outweigh the disadvantages? Beka
Some people think that cultural traditions will be lost if they are used as money-making attractions for tourists. Others believe this is the only way to preserve these traditions. Discuss both views and give your opinion.
Some people get into debt by buying things they don't need and can't afford. What are the reasons for this behaviour? What action can be taken to prevent people from having this problem? Beka
The shortage of housing in big cities can cause severe consequences. Only government action can solve this problem. To what extent do you agree or disagree?
some people think that we learn best through in person interaction with a teacher in a classroom.Others believe that online learning is more effective. Discuss both these views and give your own opinion
•Some people think that job satisfaction is more important than job security. Others think that people can not expect enjoy a job and that having a permanent job is more important. •Discuss both views and give your own opinion.
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company.
- introduce yourself
- explain the problem
- and state what action you would like from tge company
Some people think that using traditions as attractions for money-making will destroy our culture, but others think that there is nothing wrong with attracting tourists that way. Discuss both views and give your own opinion.
You should spend about 20 minutes on this task. You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You should write at least 150 words
You have bought a toy online. On delivery, you found that it has some issues. Write a letter to the manager of the toy company and express your dissatisfaction. In your letter:
Give details of the toy you have purchased.
Tell them why you think the toy is faulty.
What do you want the comapny to do about that.
you are currently attending a course which is not the same as per the descripition in the admission brochure write a letter to the headmaster. in your letter
1. state which course you enrolled in
2. provide details about that noted differences
3. suggest what actions would you like him to take
write at least 150 words
You have a suggestion for a park near your apartment building.
Write a letter to your city's council board. In your letter:
Describe who you are and what your suggestion is
Explain why you think this suggestion will improve the park
Detail when you would like to see this suggestion in action
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Councilor,
The table below shows the age profile of tourists on backpacking holidays and guided tours in New Zealand in 2005, and standing next to a pie chart gives the satisfaction rating of their stay.
Scientists believe that in order to protect the environment people must use less energy in their daily use. However, most people have not changed the way they live. Why do you think many people have not taken individual actions. What could be done to encourage them to take actions?
How realistic is the expectation of job satisfaction for all workers? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some people think that job satisfaction is more important than a stable income.Others believe that having a permanent job is better than doing something you love. Discuss both views and give your opinion.
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
-Describe the problem with the equipment
- Explain what happened when you phoned the shop
- Say what you would like the manager to do
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
• Introduce yourself
• Explain the problem
• And state what action you would like from the company
Dear Sir or Madam
I am writing in order to complain about the TV that I bought from your company.
Many people are afraid to leave their homes because of the fear of crime. Some believe that more actions should be taken to prevent crime. Others feel that little can be done. Discuss both views and give your opinion.
The line graph shows visits to Disneyland and Sea World from 2001-2005. The bar chart shows the most popular rides and attactions in Disneyland
Some people think that environmental problems are too big for individual to solve, while others think that the government cannot solve these environmental problems unless individual make, some action. Discuss both views and give your opinion.