The two pie charts illustrate the most frequent passenger complaints of two international airlines as well as their passengers' overall satisfaction. The airlines are One World Air and Blue Sky Airways.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Some believe that more action should be taken to prevent crime, while others feel that crime is being tackled effectively now. Discuss both sides and give your own opinion.
The graph below shows people’s level of satisfaction with the health care system in 4 countries between 1991 and 2007
You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the
● say what you would like the manager to do.
You’ve received a letter from your English pen-friend in which he/she accepts your
invitation to come and stay with you in Ukraine for a week. Write a letter to your penfriend and say
– when the best time to come is and why
– what tourist atractions there are in your area
– what activities he/she could enjoy during the visit
Despite the increased access to education, a significant number of people cannot read or write. What are the disadvantages and what action should the government take?
You bought a TV a week ago but when you got home you discovered it did not work properly.You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
•introduce yourself
•explain the problem
•and state what action you would like from the company
The human activity has had a negative effect on plants and animals all over the world. Some people think that it is too late to do something about it. Others think that there is still time to take actions regarding it. Discuss both sides and give your own opinion.
You and your family are living in rented accommodation in an English-speaking country. You are not satisfied with the condition of some of the furniture. Write a letter to your landlord. In your letter you should:
introduce yourself
explain what is wrong with the furniture
and say what action you would like the landlord to take.
Human activities has had a negative impact on plants and animals around the world, some people think that this cannot be changed, while others believe actions can be taken to bring about a change Discuss both and give your own opinion.
ou should spend about 20 minutes on this task.
You have bought a new camera but when you got it home you found it had some problems. You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.
Write a letter to the company. In your letter:
introduce yourself
explain the situation
say what action you would like the company to take
You should write at least 150 words.
You have just bought a new mobile phone from a website on the internet. When it was delivered, the phone was faulty.
Write a letter to the company. In the letter:
introduce yourself
explain the situation
state what action you want to be taken
In many countries, paying for things using mobile phone (cellphone) apps is becoming increasingly common. Does this development have more advantages or more disadvantages? Transactions are trackable convenient if no cash available
You recently bought a piece of equipement for your kitchen but it did not work. You phoned the shop but no action was taken
Write a letter to the shop manager. In your letter
Describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do
The hotel were you and your family spent the weekend did not offer the service they had promised.
Write a letter to the manager. In your letter:
• Introduce yourself.
• Explain the problem.
• State what action you would like from the hotel.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task. You have a full-time job and are also doing a part-time evening course. You now find that you cannot continue the course. Write a letter to the course tutor. In your letter,
• describe the situation
• explain why you cannot continue at this time
• say what action you would like to take.
You should write at least 150 words.
Some people get into debt by buying thing they do not need and cannot afford. What is the reason for this behaviour? What action can be taken to prevent people from having this problem?
You have bought a new camera but when you got it home you found it had some problems.You returned the camera and spoke to the company representative a week ago but the camera has still not been repaired.
Write a letter to the company.
In your letter:
•Introduce yourself
•Explain the situation
•Say what action you would like the company to take
ou recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You do NOT need to write your own address.
Some people think that foreign visitors should be charged more than locals when they visit cultural and tourist attractions in a country. To what extent do you agree with this view? -Partially agree.
You are the manager of a restaurant that has received a letter of complaint about
poor service from a member of your staff. Write a letter of apology to the person
who has complained.
In your letter,
– say how sorry you are that the person has had a poor experience
– explain what action has been taken against the staff member
– offer a free meal for four people at the restaurant as a gesture of goodwill
There are plans to build a new factory in parkland near where you live. Write a letter to the local council.
In your letter
give reasons why you are against the plans
explain why the parkland should stay
suggest what action the council should take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Human activities have negative effects on plants and animal species. Some people think it is too late to do something about the problem, while others believe that effective action can be taken to improve the situation. Discuss both these views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The line graph shows visitor numbers to 5 attractions in the city of Parkvale from 1996 to 2016
Some think that societies should take action to fight climate change, while others believe it is better to learn to live with it. Discuss both views and give your own opinion
Some people think that environmental problems are too big for individuals to solve, while others think that the government cannot solve these environmental problems unless individuals make some actions. Discuss both views and give your opinion.
You have a full-time job and are also doing a part-time evening course. You know find that you cannot continue the course. Write the letter to the course tutor. In your letter:
-Describe your situation
-Explain why you cannot continue at this time
-Say what action you would like to do
You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter
- Provide the details of your shipment
- Describe the damage
- Say what action you want the company to take.
You have had a problem with your next-door neighbour.You have not been able to speak to your neighbor about this.
Write a letter to this neighbour.In your letter
•Explain the problem
•Suggest a solution
•Say what action will you take if the situation does not improve
You have a suggestion for a park nearby where you live. Write a letter to your city’s council. In your letter include:
•what your suggestion is
•why you think this suggestion will improve the park
•when you would like to see this suggestion in action
There are many things that can motivate people to perform well in their work. These can include the salary, job satisfaction or the chance to help others. What do you feel is the best motivation to do well at work? Give reasons for your answer and include any relevant examples from your knowledge or experience.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. State what problems you had with the food you ordered. Complain about the service. Describe how you want the restaurant to resolve the problem to your satisfaction.
Some people get into debt by buying things they don’t need and can’t afford. What are the reasons for this behaviour?
What action can be taken to prevent people from having this problem?”
Most people in the world need to work in order to lead a decent life or even just to survive. Many workers are motivated by money: if the job pays well, they are willing to do it. However, some people are not concerned with the size of their pay packet: they simply enjoy their job and choose to do it whether they earn a high salary or not. What is more important – salary or job satisfaction? Discuss and give reasons for your answer.
Some people say that instead of seeing the internet as a way of opening up new possibilities worldwide, we should be concerned about the effect this is having on social interaction. To what extent do you agree or disagree with this view?
The best way to obtain/ the key to/ most important factor in job satisfaction is salary. To what extent do you agree or disagree? (Best-way)
You and your family have just come back from a holiday staying in a rented accommodation overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment.
In your letter:
give details of the things that were unsatisfactory
explain the reactions of the members of your family
ask the manager what he/she is going to do about the situation.
You do NOT need to write any addresses. Begin your letter as follow
In many work places, online communication is becoming more common than face to face interaction. Do the advantages of this development outweigh the disadvantages?
Human activity has had a negative impact on plants and animals around the world. Some people think that this cannot be changed, while others believe actions can be taken to bring about a change. Discuss both sides of the argument and give your opinion.
Human activity has had a negative effect on ecosystems, animals and plants across the world. Some people believe this cannot be changed while others feel that we can still take action to protect living things and the environment. Discuss both sides and give your own opinion.
Some people believe that written communication is much less powerful than face to face interaction when it comes to conveying a message. To what extent do you agree or disagree with this statemant?
housing shortage in big cities can cause severe social consequences. some people say only government actions can solve this problem? to what extent do you agree or disagree?
Some people think that environmental problems are too big for individual to solve if individual do not take actions. Discuss the both views and give your own opinion.
You paid a refundable deposit when you rented an apartment. You left the apartment in good condition but the Landlord won't return your deposit.
Write a letter to the landlord. In your letter
explain why you are writing
ask for the return of your deposit
inform the landlord of possible legal action
In recent years, human interaction has changed significantly because of technology. In what ways has technology affected the types of relationships that people develop? Has this been a positive or negative change?
oreign visitors should pay more than local visitors for cultural and historical attractions. To what extent do you agree or disagree with this opinion?
You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter,
—give details of the things that were unsatisfactory
—explain the reactions of the members of your family
—ask the manager what he/she is going to do about the situation
You have a suggestion for a park near your apartment
building.
Write a letter to your city's council board. In your letter:
• Describe who you are and what your suggestion is
• Explain why you think this suggestion will improve the park
• Detail when you would like to see this suggestion in action
A new neighbour has moved in next door and has taken your main rubbish bin.
Write a letter to your new neighbour requesting that they return the item. In the letter:
– Explain that new bins must be sourced from the local council
– Request that the person returns your bin immediately
– Inform the person of what further actions you will take should they not return your bin