The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The line graph below shows the percentage of tourists to England who visited four different attractions in Brighton. Summarise the information by selecting and reporting the main features, and make comparisons where relevan
You recently bought a peice of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken. Write a letter to the shop manager. You should say
Describe problem with the equipment
Explain what happened when you phoned the shop
Say what you would like the manager to do
Some people think foreign visitors should be charged more than local people when they visit the cultural and historical attractions in a country. To what extent do you agree or disagree?
In most cities and towns, the high volumes of road traffic become a problem. What are the causes of that and what actions could be taken to solve the problem?
You live in a small university town. Last week, you drove to a big city about two hours away to buy a new laptop at good price. You worked on the laptop all week and finished writing a long assignment that is due shortly. However, this week, the laptop doesn't even switch on. Write to store. In your latter:
• Tell the store where you live & what happened
• Explain the problem with the laptop
• State what action you would like the store to take
It is important for children to learn the difference between right and wrong at an early age. Disciplinary action action is necessary to help them learn this distinction. To what extent do you agree or disagree with this opinion? What sort of disciplinary action action should parents and teachers be allowed to use to teach good behaviour to children?
You should spend about 20 minutes on this task. You have a full-time job and are also doing a part-time evening course. You now find that you cannot continue the course. Write a letter to the course tutor. In your letter,
• describe the situation
• explain why you cannot continue at this time
• say what action you would like to take.
You should write at least 150 words.
You should spend about 20 minutes on this task.
You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.
You should write at least 150 words.
The chart below shows the level of satisfaction of health care system in four countries in three years. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company's head office.
In your letter,
- Give the details of your journey, including the date, time and where you sat
- explain the problems that happened and express your dissatisfaction
- ask about what action will be taken to improve the service
You’ve received a letter from your English pen-friend in which he/she accepts your
invitation to come and stay with you in Ukraine for a week. Write a letter to your penfriend and say
– when the best time to come is and why
– what tourist atractions there are in your area
– what activities he/she could enjoy during the visit
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
• describe the item you lost
explain why you weren't happy with the customer service
• say what action you would like the company to take.
Write at least 150 words. You do NOT need to write any addresses.
You and your family are living in rented accommodation in an English speaking country. You are not satisfied with the condition of some of the furniture. Write a letter to your landlord. In your letter introduce yourself explain what is wrong with the furniture say what action you would like the landlord to take You do NOT need to write any addresses. Begin your letter as follows:
Some people believe that the internet has brought people closer together by providing access to information and communication. Others argue that it has isolated people and decreased the quality of social interactions. Discuss both views and give your opinion.
Some people get into debt by buying thing they do not need and cannot afford. What is the reason for this behaviour? What action can be taken to prevent people from having this problem?
Nowadays computer education is compulsory for your learners in most schools. Do you think this is necessary or will children acquire these skills naturally from their daily interaction with technology everywhere? Provide your opinion and use specific reasons and examples to support your answer.
Write a letter to your neighbor (who is also your friend) about the damage that occurs to your car while he parks his car in the space allotted to you.
In the letter, you should:
Describe the damage
Say how you feel about this problem.
Suggest on actions he should take.
You have a full-time job and you are also doing a part-time evening course.
You now find that you cannot continue the course.
Write a letter to your teachers. In your letter
describe the situation
explain why you cannot continue at this time
say what action you would like to take
You do NOT need to write any addresses.
Some people get into debt by buying things they don't need and can'f afford. What are the reasons for this behavior? What action can be taken to prevent people from having this problem?
You sent some documents by post recently, but they did not arrive.
Write a letter to the post manager. In your letter
-Give details of the situation
-Describe the documents
-Say what action you want tobe taken.
Some people think job satisfaction is more important than job security. But others believe that people cannot always enjoy their jobs and having a permanent job is more important. Discuss both views and give your opinion.
Many people work for money while others say that there are more important aspects of job satisfaction. When choosing a job money is the most significant consideration. To what extent do you agree or disagree with this opinion? Give reasons for your answer and include any relevant examples from your own knowledge or experience
In addition to your full-time job, you are taking a 15-hour Computer Science course. You now find that you cannot continue with the course.
Write a letter to the course tutor. In your letter:
-Describe your schedule and situation
-Explain why you cannot continue the course
-Say what action you would like to take
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows,
Dear Ms. Franklin,
You should spend about 20 minutes on this task.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You should write at least 150 words.
Some people think that parents should be punished if their children commit crimes because they are responsible for their children's actions To what extent do you agree or disagree
Some people think that job satisfaction is the most important factor when looking for a job. Others think that having job security is more important. Discuss both views and give your opinion.
Some people believe that preserving the natural environment is vital, whereas, most make no effort to do so. Why do you think this is happening? What are some simple actions that could help the environment? e
You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.
Write a letter to the company. In your letter
– introduce yourself
– explain the situation
– say what action you would like the company to take
Human activities have negative effects on the environment. Some people believe it is too late to take measures to prevent animals and plants from dying out. Others think actions should be taken to improve the situation. Discuss both these views and give your own opinion.
You paid a refundable deposit when you rented an apartment. You left the apartment in good condition but the Landlord won't return your deposit.
Write a letter to the landlord. In your letter
explain why you are writing
ask for the return of your deposit
inform the landlord of possible legal action
You paid a refundable deposit when you rented an appartment. You left the department in good condition but the landlord won’t return the deposit.
Write a letter to the landlord. In your letter:
-Explain why you are writing
-Ask for the return of your deposit
- Inform the landlord of possible legal action.
You recently bought a piece of equipement for your kitchen but it did not work. You phoned the shop but no action was taken
Write a letter to the shop manager. In your letter
Describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do
You recently bought a piece of equipment for your kitchen but it did not work. You phone the shop but no action was taken.
Write a letter to the shop manager. In your letter
- describe the problem with the equipment
explain what happened when you phoned the shop
say what you would like the manager to do.
You recently bought some train tickets for a journey a week in advance. When
you went to the station to catch the train, you were told you could not use the
tickets and the staff were very unhelpful to you.
Write a letter to the train company. In your letter
• describe the problem you had with the tickets
• say why you were unhappy with the sta
• suggest what action the train company should take
The two pie charts illustrate the most frequent passenger complaints of two international airlines as well as their passengers' overall satisfaction. The airlines are One World Air and Blue Sky Airways.
Many people are afraid of leaving home because of crimes. Some believe that more action should be taken to prevent crimes, but others feel little can be done. Discuss both views and give your opinion.
“A lot of people believe that the amount of violence shown on TV and in the cinema affects the actions of our young people and therefore increases the amount of violence in our society today. Do you agree or disagree with this statement? What can be done to reduce violence in our society today?“
Human activities have a negative effect on plant and animal species. Some people say that it is too late to do anything. Some people think that we should take effective action to improve the situation. Discuss both sides and give your opinion?
Human activity has had a negative impact on plants and animals around the world. Some people believe that it is too late to do something while others believe the actions can be taken to improve the situation. Discuss both the prospectives and give your opinion.
You paid a refundable deposit when you rented an apartment. You left the apartment in good condition but the Landlord won't return your deposit.
Write a letter to the landlord. In your letter
explain why you are writing
ask for the return of your deposit
inform the landlord of possible legal action
You have a full time job and are also doing a part time evening course. You know find that you cannot continue the course.
Write a letter in your tutor. Write a letter
-describe the situation
-explain why you cannot continue at this time
- say what action you would like to take
You recently sent some documents by post, but they did not arrive at the destination.
Write a letter to the post office manager. In your letter,
•give details of the situation
•describe the documents
• say what action you want the post office to take
Some people think that cultural traditions may be destroyed when they are used as money-making attractions aimed at tourists. Others believe it is the only way to save these traditions. Discuss on both sides and give your opinion.
A new neighbour has moved in next door and has taken your main rubbish bin.
Write a letter to your new neighbour requesting that they return the item. In the letter:
– Explain that new bins must be sourced from the local council
– Request that the person returns your bin immediately
– Inform the person of what further actions you will take should they not return your bin
Many people are afraid to leave their home because of crime. Some believe that more actions should be taken to prevent crime. While others feel that little action can be done to stop crime. What is your opinion?
You have bought a new mobile phone and in a few days of purchase, it has stopped working. You have spoken to the company representative a week ago but it has still not been repaired.
Write a letter to the company. In your letter,
» introduce yourself
» explain the situation
» say what action you would like the company to take
You recently bought a piece of equipment for your kitchen but it didn't work. You phoned the shop but no action was taken.
Write a letter to the manager in your letter.
Describe the problem with the equipment.
Explain what happened when you called the shop.
say what you would like the manger to do
The chart below shows the results of a survey of people who visited four types of tourist attraction in Britain in 1999. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.