IELTS Writing Samples by topic

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I hope you are doing great,i am inform you that I bought a item from your company when I received,it was broken and I returned to the shop but still not respond.
I am santhoshkumar and I have been purchasing electric goods from your shop for the past 10 years. During these years I did not find any issues with your products or services.
I am writing to express my disappointment over an item I bought from your company branch at Ikeja last week Saturday and to request for immediate replacement of the item.
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