The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
Last Tuesday you flew from New York to Paris. When you arrived home, you discovered that you had left your cabin bag on the plane. Write a letter to the airline. In your letter, you should explain:
• where and when you lost your bag
• what your bag looks like
• what its contents were
Begin your letter as follows: Dear Sir / Madam
You should write at least 150 words. You should spend about 20 minutes on this task.
The chart and table below show customer satisfaction levels in the US with the airlines and aspects of air travel in 1999, 2000 and 2007.
Last Friday you flew from New York to Paris. When you arrived home, you discovered that you had left your cabin bag on the plate. Write a letter to the airline. In your letter:
•Where and when you lost your bag
•What your bag looks like
•What its content were
The first chart below shows the number of airline crew (pilots, stewards etc) needed to fly a passenger plane between Australia and a number of other countries. The second chart shows the number of passenger complaints per plane journey made on these routes, and average kilogram (kg) weight of luggage (or baggage) carried per passenger.
You have just come back from a holiday overseas. When you arrived back, you discovered that the airline had lost your suitcase. Write to the Customer Relations department of the airline. In your letter
• Explain the situation
• Describe the suitcase and its contents
• Say what you want the airline to do
Write at least 150 words.
Low- price airlines lack most of convenience of normal air plane flights.However, the prices of the tickets are usually lower. Discuss negative and positive aspect of having lower rates of airplane tickets for travelers. Provide specific reasons and examples to support your response.
Your organized flight has been canceled. Write a letter to the airline company.
You should
1)Complain about the situation
2)Request what you need from them to make a travel insurance claim
3)Suggest what they should do in future situations
You recently experienced a long flight delay. Write a letter to the airline.
Describe the delay and its duration.
Explain how the delay affected your travel plans.
Ask the airline to offer compensation or alternative arrangements.
Airline Companies in many countries have reduced the cost of tickets. Discuss whether this is positive or negative developments. Give some examples based on your own experience.
Write a letter to an airline manager to find out about something you forgot on the plane during your travel. in your letter
1. Give details about the flight
2. Describe the item you forgot
3. explain why it is important that you get it back
low cost airlines let people travel around the world. some say it is positive, others say it is negative. discuss both view and give your own opinion
You have traveled by air had an unpleasant flight. Write a letter to the airline company Manager about the following:
- Describe the flight
- Explain what was the problem
- ask how this issue can be solved
You have recently bought an airline ticket from a travel agency and
unfortunately you are not able to fly on these dates. Write a letter to the travel agency manager to cancel the ticket. Explain in your letter:
What are the flight details
Why do you want to cancel it
What would you like him/her to do about it
You recently took a plane to a holiday in a foreign city, and on arrival you found that your luggage was lost. You did not receive your luggage until the last day of your holiday.
Write to the airline:
-Complaining about this situation -
Saying why it caused you problems
-Seeking suitable compensation
Write a letter to the Airline that you have lost bag in the plane and requesting to find the bag?
The two pie charts show the top customer service issues and complaints for two different international airlines. One World Air and Blue Sky Airways are the carriers. Seven general categories can be used to classify the complaints: bad food quality, subpar customer service, pricey tickets, lost or delayed luggage, cancelled or delayed flights, not enough room on the aircraft, and others. The most frequent criticisms of both airlines are their pricey fares and cramped cabins.
WRITING TASK 1
You should spend about 20 minutes on this task.
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
explain what has happened
describe the bag and its contents
say what you would like them to do about this problem
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Last Monday you flew from Mumbai to Bangalore. When you reached home, you discovered that you had left your hand bang on the plane. Write a letter to the airline. In your letter you have to explain:
Where and when you lost the bag
What your bag looks like
What its contents were
You had traveled by air and had an unpleasant flight. Write a letter to the airline company Manager about the following:
- Describe the flight
- Explain what was the problem
-Ask how this issue can be solved
You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter
- Explain why you believe the airlines was at fault
- Describe the impact of this had on your journey
- Say what you want the airlines to do.
Write at least 150 words
You do NOT need to write any addresses.
Begin you letter as follows: Dear Sir or Madam,
ou missed a flight due to a problem at the airport. Write a letter to the airline. In your letter
•Describe what happened that caused you to miss the flight •Explain how missing your flight affected you
•Make it clear what you would like the airline to do
The table below shows the results of an airline survey in 2002 of economy class business travellers. The numbers indicate how many male or female passengers in each age group rated a particular feature as their most important in-flight consideration. Summarise the information by choosing and reporting the key features, and make any relevant comparisons.
Low-price airlines lack most of the conveniences of normal air plane flights. However, the prices of the tickets are usually lower. Discuss negative and positive aspects of having lower rates of air plane tickets for travellers.
Informing an Airline.
Last Tuesday you flew from New York to Paris. When you arrived home, you discovered that you had left your cabin bag on the plane. Write a letter to the airline. In your letter, you should explain:
•where and when you lost your bag
•what your bag looks like
•what its contents were
Begin your letter as follows: Dear Sir / Madam
You should write at least 150 words. You should spend about 20 minutes on this task.
Write a letter to the airline. In your letter, you should explain:
Where and when you lost your bag
What your bag looks like
What its contents were
You travelled by plane last week and your suitcase was lost. You have still heard nothing from the airline company.
Write to the airline and explain what happened . Decribe your suitcase and tell them what was in it. Find out what they are going to do about it.
You recently returned from overseas by air and left a valuable item on the plane. Write a letter to the airline manager. In your letter:
Describe the item you left behind
say why it is important to you,
explain what you would like the airline manager to do
You should spend about 20 minutes on this task.
Your organized flight has been canceled. Write a letter to the airline company. You should 1) complain about the situation, 2) request what you need from them to make a travel insurance claim, 3) suggest what they should do in future situations. You should write at least 150 words.
low cost airline let people travel more. some say it is positive, others say it is negative. Discuss both view and give your opinion
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
•Explain how missing your flight impacted you
•Clearly state what you would like the airline to do
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
• Explain how missing your flight impacted you
• Clearly state what you would like the airline to do
The graph illustrates the number of passengers who used different kinds of airlines in America over thirteen years.
You had traveled by air and had an unpleasant flight. Write a letter to the airline company Manager. In your letter-
Describe the flight
Explain what the problem was
Ask how this issue can be solved
Airline companies have reduced the cost of air tickets in many nations. discuss whether it is a positive or negative development.
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
•Explain how missing your flight impacted you
• Clearly state what you would like the airline to do
You have bought an airline ticket, but for some reason you will not be able to travel on the day scheduled.
Write a letter to the airline company:
Providing the details of your flight,
Explaining the situation, reasons why you cannot travel,
Saying what you expect the airline company does
You recently flew with an airline and had a problem with the food on the plane. Write a letter to the company. In your letter
· give the details of the flight
· explain what the problem with the food was
· say what the airline should do about it.
Write at least 150 words. You do NOT need to write any addresses.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You missed a flight due to a problem at the airport.
Write a letter to the airline. In your letter,
-describe what happened that caused you to miss the flight
-explain how missing your flight affected you
-make it clear what you would like the airline to do
The line graph below shows the number of complaints received by the complaints department of a single airline over a six-month period in 2009.
Recently returned from overseas by air and left a valuable item on the plane. Write a letter to the airline manager
-Describe the item
-Why it is important to you
-What you would likr the airline manager to do
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
•explain what has happened
•describe the bag and its contents
•say what you would like them to do about this problem
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: Describe what happened that caused you to miss your flight Explain how missing your flight impacted you Clearly state what you would like the airline to do You do NOT need to write any addresses.
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter
Describe what happened that caused you ti miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
•explain what has happened
•describe the bag and its contents
•say what you would like them to do about this problem
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam
Due to low- cost airlines, many more people can travel abroad than ever before. do the advantages that tourists bring to the countries they visit outweigh the disadvantages?
You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter
•Describe what happened that caused you to miss the flight •Explain how missing your flight affected you
•Make it clear what you would like the airline to do
You recently booked a flight but had a very bad experience due to several issues. Write a letter to the airline’s customer service department. In your letter:
Explain what problems you faced during your flight.
Describe how these issues affected your travel experience.
Say what you would like the airline to do as compensation.