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You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the
manager what action he will take over this matter.
It is becoming increasingly popular to have a year off between finishing school and going to university. What are the advantages and disadvanatges to this?
General Training
You started in your present job two years ago. You now feel it is important for your career development to move to a different department in the same company.
Write a letter to your manager. In your letter:
•Say what you have learned in your present job,
•Suggest how the company would benefit from moving you to a different department,
•Explain why you do not wish to leave the company.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….. ,
You get 20 minutes to complete this task.
You bought a new color TV set in a shopping mall, but it is in poor quality.
Write a letter to the store manager. In your letter
Introduce yourself
Explain what is wrong with the TV set
Say what action you would like him to take
Your local newspaper published an advertisement asking people to offer time for local environmental initiatives in your area.
Write a letter to the project manager to offer your help. In your letter:
-Describe a local volunteer project that you are passionate about
-Explain what you would like to do to help
-Suggest how to gather more support for the cause
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Your manager asked you to work at the reception desk while the receptionist is getting lunch. This involves answering telephones and helping clients who come in. However, you are unable to help out because you have other work. Write an email to your manager including: Apologize. Explain why you don’t have time to help out. Suggest a way to solve the problem.
You are going to spend three months doing work experience in an organization.
Write a letter to the manager of the organization where you are going to do work experience. In your letter:
•Thank the manager for the opportunity to do work experience,
•Explain what you hope to learn from the work experience,
•Ask some questions about the work experience you are going to do,
Write a letter to your manager. In your letter,
say what you have learned in your present job
suggest how the company would benefit from moving you to a different department
explain why you do not wish to leave the company
You do NOT need to write any addresses.
Begin your letter as follows:
Dear .......................,
You should spend about 20 minutes on this task.
You work for an international company. You have seen an advertisement for a training course which will be useful for your job.
Write a letter to your manager. In your letter,
describe the training course you want to do
explain what the company could do to help you
say how the course will be useful for your job
Write at least 150 words.
WORK: Most high level positions in companies are filled by men, even though the workforce in many developed countries consists of 50 percent female workers. Companies should be required to allocate a certain percentage of management positions to women. Discuss, what is your opinion?
Write a letter to the manager of your insurance company. In your letter:
Describe the item you lost.
Explain how you lost it.
Tell the insurance company what you would like them to do.
You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.
In your letter, you should:
• describe the item you lost
• explain why you weren't happy with the customer service
Your manager has asked you to arrange a programme for the first day at work of a new employee. You can only be there for the morning
Write a letter to your manager. In your letter
- Explain why you can only be there for the morning.
- say how you could help the new employee in the morning.
- suggest what the new employee could do in the afternoon.
In many companies around the world, high-level positions like executives or managers are occupied by men. Why is this the case? Do you think companies should appoint more women into such positions?
the chart below shows the different types of goods and services purchased online in Australia, Canada and the United Kingdom in one year. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently notice a local restaurant offering a part time job
Write a letter to the restaurant’s manager. In your letter
• Explain that you would like to apply for this job
• Give some details of relevant experience that you have
• specify the date and time that would suit for you
You should write at least 150 words
You don’t write any address
The graph shows how different types of students in Canada use the internet in general, through broadband or through wireless mediums (phones, laptops). Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
You have just started a course in a college which has no sports facilities of its own.Write a letter to the manager of the nearest private sports club.In your letter
• introduce yourself
• say why you are interested in this sports club
• ask some qustions about the club e.g facilities,members,costs.
you recently had a problem when buying a ticket at a train station.
Write a letter to the manager of the train station. In you lette
- describe the problem you had when buying a ticket.
- say how this affected you.
- suggest what the manager can do about this prroblem.
you do not need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
• say who you are
• explain the problem
• say what action you would like the store to take
You recently bought an expensive electronic product from a store, and found that the product does not work properly.
Write a letter to the store manager. In your letter:
Complain about the problem
Propose action for the store to take
Request confirmation that this is agreed
Some people believe that children should be taught how to manage money at school. Others think that it is a skill better learned at home. Discuss both views and give your own opinion.
Many individuals believe that people should eat more vegetables and less meat. Others disagree. What do you believe and why? Support your opinion and give examples and explanations from your own experience.
You are unable to attend the farewell party for your manager at work.
Write a letter to him/her. In your letter:
say why you can’t come
tell them what you valued about working for him/her
give him/her your best wishes.
You recently went on a sightseeing tour which you did not enjoy. Write a letter to the manager of the tour company. In your letter:
explain why you chose that particular tour
explain what you did not like about the tour
suggest two ways in which the tour could be improved
Write a letter to a cinema manager you have previously been to
regarding a problem you had. In your letter mention
Which the movie was and when you saw it
- What the problem was
What the manager should do to rectify the problem
You arranged to visit a friend in Canada but an important event at home now means that you must change the dates of the visit.
Write a letter to your friend. I your letter:
•explain the important event
•apologise for the situation
•suggest a new arrangement
Write a letter to your friend, who is also a member of the club. Write about your feelings
and what you think the club management should do about the situation. Write about 50
words.
You and your friends ate a meal at a restaurant to celebrate a
special occasion, and you were extremely disssatisfied with the experience.
Write a letter to the restaurant manager. In your letter:
Explain the reason for the celebration
Give details of your visit to the restaurant
Say what you would like the restaurant to do
The chart below compares levels of recycling, as well as some less environmentally friendly forms of waste management, in fifteen European countries. Summarise it.
There have been some problems with public transport in your area recently.
Write a letter to the manager of the transport company. In your letter:
· Describe the problems
· Explain how these problems are affecting the public
· Suggest some changes that could be made
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently sent some documents by post, but they did not arrive at the destination.
Write a letter to the post office manager. In your letter,
•give details of the situation
• describe the documents
• say what action you want the post office to take
You have recently missed a project deadline which resulted in your company losing an important client. Write a letter to your manager. In your letter:
oapologize for what happened
oexplain why you missed the deadline
otell him/her how you will avoid this situation in future.
Today, in this competitive world when many new ideas are evolving every day. It is essential for everybody to be competent with communication as well as presentation skill. I agree that our current generation lacks these skills and to ensure that our future generation is strong with these must skills, we should start giving training from the school itself. This essay will assert few points justifying why speaking and presenting are very important skills for anybody to grow professionally.
The profession could be any like a manager in IT company or product company, politician, scientist at NASA, or a individual contributor in any project, in every day of professional life, you have to prepare a presentation and speak to your manager or supervisor to elaborate your ideas. If you lack in any of these skills, you will face problem in convincing people to follow your thoughts. It is very hard to become representative of company or a town or a country without having good communication skill.
Even, these skills are so important that almost all employers conduct group discussions before hiring a candidate.
Then, the important question is how to become expert with these skills? We learn many of our behaviours or skills either from parents or training institute. Without any doubt, parents are the initial teacher for any kids. Kids learn talking and good behaviors from parents. Once they are grown up and start going to school, responsibility partially shifts from parents to school as kids mingle with many other students in school and participate in many activities like speech competition, annual functions, exhibitions etc. So, the school should add special scheduled training to let students learn and practice presentation and speaking skills in public.
To conclude, speaking and presenting in public are essential skills for all to progress in professional life and school should give special attention to make their students far away from stage fear or presenting in public.
You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: explain why you were at the hotel describe the problems you faced say what you would like the manager to do
You recently encountered some problems with a public transportation service in your area
Write a letter to the manager of the public transport company and say
-where and what the problems were
-explain how these problems affect the public
-suggest what changes could be made to improve the situation.
Write a complaint letter to the manager of the restaurant .Say about bad service and awful meals
You have recently moved to a new neighbourhood and would like to join a sports centre there. You have found a private sports club.
Write a letter to the manager of the sports club. In your letter,
•introduce yourself
•say why are you interested in this sports club
• ask some questions about the club e.g facilities, membership, costs etc.
The chart below shows the proportion of businesses making e-commerce purchases by industry in Canada between 2015 and 2019. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
2. You received a letter from a friend who asked for a recommendation letter from you for the job that he/she is applying for.
Write a letter to the manager:
– Explain how well you know this person
– Describe how this person work
– Why you think this person is suitable for the job.
You have just started a course in a college which has no sports facilities of its own. Write a letter
to the manager of the nearest private sports club. In your letter
• introduce yourself
• say why you are interested in this sports club
•ask some questions about the club e.g. facilities, members, costs
Begin as follows: Dear Sir or Madam,
You are part of a group of musicians who meet on Tuesday and Friday evenings to practise in the community hall.
You have been told, however, that it is no longer possible for the group to use the hall.
Write a letter to the manager. In the letter:
•describe what the group does
•explain why the group is good for the community
•suggest alternative days and times for practice
You are advised to spend about 20 minutes on this task. The tables below give information about sales of Fairtrade*-labelled coffee and bananas in 1999 and 2004 in five European countries. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. »
Your manager has asked you to arrange a programme for three first day at work of a new employee. You can only be there for the morning
Write a letter to your manager. In your letter
- Explain why you can only be there for the morning.
- say how you could help the new employee in the morning.
- suggest what the new employee could do in the afternoon.
You recently moved to a new city and are looking for a gym to join. Write a letter to the manager of a gym in your neighborhood.
In your letter:
Introduce yourself.
Say why you are interested in the gym.
Ask about the facilities available and membership options
Some experts believe that it is better for children to begin learning a foregin language at primary school rather than secondary school. Do the advanantages of this outweight the disadvantages? Give reasons for your answer and include some relevant examples.
You want to organise a party in your office to celebrate something.
Write a letter to your manager about the party at the office. In your letter,
say what the party is about
mention why it is necessary
explain what you expect from him/her to do
Write at least 150 words.
You recently purchased an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter:
Describe what is wrong with the service
Explain why you are not happy with the company’s response
Say what action you want the manager to take
You travelled to another city on business last week, and there was a problem with your hotel room.
Write to the hotel manager. In your letter…
•Tell the manager about the problems you had
•Explain to them how you feel about what happened
•Let them know what actions you would like them to take.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You work for an international company. You want to attend special family celebration during working hours. You need to take time off work for this. Write a letter to your manager. In your letter:
Give details of family celebration.
Tell your manager how much time time off work you need.
Suggest how work can be done while you attend the celebration.