Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
The pie chart shows the online sales for retail sectors in Canada in the year 2005 & 2010.
Yoy stayed in a hotel and was not satisfied with service. Write a letter to a manager
In your letter:
Tell the manager your decision and the reason
Describe what you have learnt in your current job
Ask the manager to write to you a reference letter.
You have decided to leave your current job even though you enjoy it . Write a letter to inform your manager of your decision.
On a recent holiday you lost a valueable item. Fortunately you have travel insurance to cover the cost of anything lost.
Write a lettr to the manager of your insurance company. In your letter
some people think that schools should focus on academic subjects like algebra, history, and physics, but others think that schools should spent time focusing on practical skills like time management and banking. Discuss both views and give your opinion.
The chart below shows the proportion of businesses making e-commerce purchases by industry in Canada between 2015 and 2019. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently visited a foreign country and gost some information at the Tourist Information Centre. The information given to you was wrong. Write a letter to the centre manager and explain:
what was the information required
how was the wrong information provided?
what problem did you have because of this?
the chart below show the shares of expenditures for five major categories in UK US Canada and Japan in the year 2009.
communications between managers and workers are important, other people said that other factors are more important. Discuss both sides and give your opinion.
You are planning a tour with your family to a tourist destination. Write a letter to a hotel manager asking about the availability of accommodation for the days you will be here and also tell him what type of room you prefer.
You recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
• Describe the item you bought and why you need it
• explain why you are not happy with it
• say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You work for an international company and you need some time off to attend a family celebration. Write a letter to the company’s manager. In your letter:
give details of the celebration
explain the reason why you need time off
suggest a way to have your work done during that time.
You work for an international work. You have seen an advertisement for a training course which will be useful for your job.
Write a letter to your manager. In your letter:
• describe the training course you want to do
• explain that the company could do to help you
• say how the course will be useful for your job
You work for an international company.You have seen an advertisiment for a training course which will be useful for your job. Write a letter to your manager.In your letter: #describe the training course you want to do #explain what the company could do to help you #say how the course will be useful for your job
You were hurt in a minor accident inside a supermarket, and you wish you complain to the supermarket.
Write a letter to the manager of the supermarket. In your letter
-Say who you are
-Give details about the accident
-Suggest how the supermarket could prevent similar accidents.
Write at least 150 words.
You do Not need to write any addresses.
Some people think that the media have the right to publish detail of people's view. while other thinks it should be managed. Discuss both views.
You eat in your college cafeteria everyday lunchtime. However, you think it needs some improvements.
Write a letter to the college manager . In your letter,
•explain what you like about the cafeteria
•say what is wrong with it
•suggest how it could be improved
To begin, a significant change in education has led students around the world to obtain knowledge, either in the theoretical or the practical field. Generally speaking, many universities in the world have provided a good system in education with a purpose to improve the quality of education offered to their students. To make a good system to be more implemented, universities commonly give students the a time to gain experience in the practical field. The opportunity could be a program with the aim to encourage students in applying their theoretical knowledge in practice.
The need for a better progress for today and the future is one of the reasons many students are looking for well-known companies to do an outside class learning. There are many efforts that must be done to get a good place to work. And, by this process, students are often faced daunting choice for determining companies. Frankly, there are many steps that they must be dealing with the recruitment, it could be a long process of recruitment. Besides that, he situation that students face will be more complicated when they must deal with the visa procedures in the country of destination.
The situation above is often experienced by students who are willing to do internship abroad. As the impact, the situation is successfully created demands on providing the service to those students. Furthermore, Many internship business providers were established to help and solve a long process of placement. The company has the sole purpose of providing a good placement for international and local students.
Students often feel reluctant to do internship since they are afraid of doing menial tasks. Those menial tasks such as making copies or making coffee are not able to fulfil their high expectation. Due to students’ expectation is not only about doing menial tasks, but they are also highly expected to have meaningful experiences which enable them to apply the hard and soft skill. Those experiences provide many opportunities for their future, real-world experiences, networking, time management, and career foundations.
To work in companies, students have experiences to work hands on with the real business. Also, a good working place will provide an opportunity for students preparing for their priorities direction. Generally speaking, the people in companies will help interns by giving direction to their job. Students will receive guidance during their probation to achieve good performances. In general, an Internship is a way to test drive jobs for students, whether they are able to pursue their goals or explore different career options.
Networking are often given by companies to students in order to gain new connections and learn how to communicate in a professional way. Many students expect this opportunity to explore their ability in communication as well as building companies’ connection. As students expect to meet business professionals in their field, networking is a proper place to practice their communication skill to bring positive impact to companies.
Time management will train students to be better at managing their self and for the company. They won’t be able to survive in the company if they do not set up priorities. On the other side, they also must make all tasks is well organized, for examples finishing tasks on deadlines, handling phone calls or managing day-off to break or get permission. As a conclusion, Students must notice how crucial time management in global business as it makes tasks become well organized.
They expect internship can be a career foundation for their future. They perceive that choosing the right path will help them to set up their next path. Most students choose the companies based on the linearity of the interest and prospects. As a conclusion, students are willing to do the internship with the hope to improve their ability to work for their next step in life.
Only governments can handle environmental problems as they are too great to be managed at individual level. To what extent do you agree or disagree with this opinion?
You should spend about 20 minutes on this task.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter
• say where you think you left the papers
• explain why they are so important
• tell the manager what you want him/her to do
Write at least 150 words.
On a recent holiday you lost a valueable item. Fortunately you have travel insurance to cover the cost of anything lost.
Write a letter to the manager of your insurance company.
You bought a piece of furniture from a store in another town recently. There is a problem with the item you bought. Write a letter to the store manager. In your letter– Provide the details of your purchase
– Describe the problem that you have with it
– Suggest what can be done about it.
You recently stayed at a hotel, but there were several problems during your stay.
Write a letter to the hotel manager. In your letter:
•Explain when you stayed at the hotel
•Describe what problems you experienced
•Say what action you would like the hotel to take
The chart below shows the average money spent per costumer on various types of equipment in a Canadian sports store
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant's manager. In your letter,
-explain that you would like to apply for the job
-give some details of any relevant experience that you have
-specify the days and times that would suit you
You have just received a credit card statement from your bank. The statement lists a number of expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed.
• Say what you would like the bank to do to fix the problem.
The tables give information about sales of Fairtrade-labelled coffee and bananas in 1999 and 2004 in five European countries. Summarise the information by selecting and reporting the main features, and make comparisions where relevant.
You work for an international company. You have seen an advertisement for a training course which will be useful for your job.
Write a letter to your manager, in your letter:
Describe the training course you want to do
Explain what the company could do to help you
Say how the course will be useful for your job
You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter
Provide the details of your shipment
Describe the damage
Say what actions you want the company to take
You visited a hotel last week and left some items behind. Write a letter to the manager stating
1. Details of your stay
2. How important the items are to you
3. How you would want the items to the sent to you
You found a problem with the item which you bought it online. Write a letter to the company manager. In your letter, you should: • describe the item • explain what the issue is • suggest what you expect the manager to do
You recently started commuting to work by bicycle and discovered that there is a problem with bicycle parking near the building where you work.
Write a letter to the building manager. In your letter,
•explain the reason for using a bicycle to commute
•mention what problems you have encountered with parking
• what you recommend to solve the problems
You have organised on 19th birthday party for your relative and invited elderly gas. It was a successful party. Write a letter to the hotel Manager, to provide the feedback: in your letter, you should tell:
- when the party took place
- why it was successful
- thanks for staff member who was really helpful.
Some people think that managers alone should make decisions in the company, while others think that employees should be involved in the decision-making process too.
Discuss both views and give your own opinion.
You should spend about 20 minutes on this task.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter:
say what the participants liked about the hotel
explain why they were unhappy about the food
suggest what the manager should do to improve the food in future
Write at least 150 words.
Your next-door neighbors like to listen to music late at night. Because of the loud music, you often lose sleep.
Write a letter to the building manager. In your letter
-describe the situation
-explain the problems it is causing you
-offer at least one solution
Nowadays environmental problems are too big to be managed by individual persons or individual countries. In other words, it is an international problem. To what extent do you agree or disagree?
Some people think that it is a good thing for senior management positions to have much higher salaries than other workers in a company. To what extent do you agree or disagree?
For the past seven days, you were late for work due to some unavoidable issues at home.
Write a letter to your manager explaining why you were late for work for several days. In your letter,
explain why you were late for the last seven days
apologise for the delay
assure your manager that you will be on time from now on
In most successful organisations, some people believe that communications between managers and workers are important, other people said that other factors are more important. Discuss both sides and give your opinion.
You experienced an incident on public transport that caused you distress. Write a letter to the manager of the public transport company.
In your letter
▪ describe the incident
▪ explain how this incident affected you
▪ suggest what could be done about it
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel. Write a letter to the manager of the hotel. In your letter
•say where you think you left the paper
•explain why they are so important
•tell the manager what you want him/her to do
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter:
•describe what the problem with the changing rooms is
•say what happened the last times you complained
• explain what you want the manager to do.
you work for an international company, and would like to spend six months working in it's head office in another country.
write a letter to your manager. In your letter:
. explain why you want to work in the company's head office for six months
. say how your work could be done while you're away
. ask for his/her help in arranging it
The pie charts below show the devices people in the 18 to 25 age group use to watch television in Canada in two different years.
You have recently travelled on a train and unfortunately left your luggage.
Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you accidentally left on the train. In your letter,
give details of your train trip
describe the luggage you left on the train
say what actions you want him/her to take
Write at least 150 words.
Write a letter to your manager to nominate a person for best employee of the year award.
Who is this person?
Why did you choose him?
What is the characteristic of a good employee?
You lost an item while traveling on a bus. An employee of the bus company assisted you in recovering your lost item. Write a letter to the company manager to thank the employee.
In your letter
•describe what you lost and why it was important to you
•how the employee helped you find it
•and explain how you felt after recovering it.
You work in a shop and have noticed that many customers complain that the shop closes too early. You think that the shop should stay open until later.
Write a letter to the shop manager, in your letter
1. Describe the complaints that have been made
2. Explain why it is important that the shop should stay open until later
3. suggest how the opening hours should be changed
Write at least 150 words. You do not need to write any addresses.
Begin your letter as follows: Dear_________________,