You recently went shopping at the local supermarket. When you got home and noticed your bill, you found that you had been charged for items you did not purchase. Write a letter to the supermarket manager explaining what has happened. Tell the manager you are not able to collect the refund and suggest a refund method and say what do you want him to do
the tables show how many interntational students studies in Canada and the United States by country of origin
Write a letter to the Planning Manager of your local council about a historical building in your area that is about to be pulled down due to the lack of money to repair it. In your letter
State why the building is important
What the building can be used for in the future
Suggest ways for paying for the repairs
write a letter to airport manager for missing luggage.
You recently visited a public library in your town and found some facilities were not in good condition. Write a letter to the library manager. In your letter:
Describe the problems you found
Explain how these problems affected your visit
Suggest what the library should do to improve
You work for a small company. Your manager has asked you to arrange a party in a restaurant for everyone from your workplace. Write a letter to the owner of the restayrant, in the letter:
give the reason for the party and details of when you would like to go to the restaurant
describe what food the group will require
say how many people will attend and ask how much it will cost
You found the Lost item at the park and want to return. Write a letter to the park manager
Describe the item
Say where and when you found it
Ask how to return it to the owne
You are a manager of a restaurant, and a customer has written a complaint letter about a bad dining experience. Write a letter to the customer:
apologizing for the poor experience.
acknowledging the specific issues raised in the complaint.
explaining the steps you will take to address the problems and improve the restaurant's service.
In some cultures, children are often told they can achieve anything if they try hard enough. What are the advanages and disadvantages of gibing children this message?
You recently went shopping at the local supermarket. When you got jome and noticed your bill, you found that you had Bern charged for for items you did not buy. Write a letter to the supermarket manager explaining what has happened.
In your letter, tell the manager:
-Describe the stuation
-How you fell about the error
-What you would like him/her to do about it
In many companies around the world, high-level positions like executives or managers are occupied by men. Why is this the case? Do you think companies should appoint more women into such positions?
You recently ordered furniture from an online retailer. The delivery and
installation experience was very disappointing/ satisfying. Write a
Letter to the manager of the online store to complain about/ praise the
service.
In your Letter:
Say what you ordered
Explain what happened/ describe the service
Tell the manager how you feel
The two pie charts provide comparison of what Canada population preffered to acquire in the Internet market in 2005 and 2010.
SOFIA Your manager has asked you to arrange a party for a colleague who is leaving the company. Write a letter to your manager.
In your letter –
Suggest a suitable date and time for the party –
Recommend a venue –
Propose the food and entertainment options that should be available
You bought a game DVD and it is defective. Write a letter to the store for returning this DVD. In your letter •
introduce yourself •
describe what went wrong •
say what you want from the store manager
The chart shows how the number of students at different Canadian universities increased from 2001 to 2006.
In many countries, people are now living longer than ever before. Some people say an ageing population creases problems for governments. other people think there are benefits if society has more elderly people. To what extent do the advantages of having anageing population outweigh the disadvantages?
You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter
-describe the problem.
-explain what happened when you asked the hotel staff for help.
-say what you would like the manager to do.
You are part of a group of musicians who meet on Tuesday and Friday evenings to practise in the community hall.
You have been told, however, that it is no longer possible for the group to use the hall.
Write a letter to the manager. In the letter:
•describe what the group does
•explain why the group is good for the community
•suggest alternative days and times for practice
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
the line graph shows the sales figure for bananas imported to four countries from 1996 to 2004
The graph below shows the number of university graduates in Canada from 1992 to 2007. Summarize the information by selecting and reporting the main features, and make comparisons where relevant
You recently bought some food at a supermarket, but, when you got home, you found that the food was in bad condition. Write a letter to the manager of the supermarket.
In your letter,
– explain what happened to you
– give details of the day and time of the purchase
– ask the manager what he/she intends to do about your experienc
You and some friends ate a meal at a restaurant to celebrate a special occasions, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter
-give details of your visit to the restaurant
-explain the reason for the celebration
-say what was good about the food and the service
Some people believe that schools should teach practical skills such as cooking, managing money and repairing things, rather than academic subjects. To what extent do you agree or disagree?
Write a letter to a hotel manager in another city for an upcoming 2-day business trip for you and your colleagues.
Introduce yourself and colleagues
Give information about the business meeting
Tell other requests you might have
You and your family visit the local shopping mall every week. However, it has become more and more difficult to find a parking spot recently. You would like to let the shopping mall manager know about this problem. Describe the problem you are having with the mall’s parking. Explain what you and your family have to do in order to visit the shopping mall now. Provide some suggestions for how the mall manager can solve this problem.
OPINION ESSAY In order to have a successful organization, managers should consider more than salary or wages. To what extent do you agree or disagree?
(SOFIA) You have a problem with a recently hired employee in your workplace. Write a letter to the HR manager. In your letter
– Describe the problem the new employee has caused
– Explain how other colleagues feel about the new employee’s conduct
– Say how you expect the manager to address the situation.
You have recently experienced a laptop problem that makes it difficult for you to do your job properly. Write a letter to your manager. In your letter:
describe the problem
explain how it is affecting your work
suggest what you would like your manager to do about it
Online education is rapidly increasing in popularity. What has led to this development? What are the advantages and disadvantages of online learning compared to in-class instructions? Provide examples and explanations.
You work for an international company. You have seen an advertisement for a training course which will be useful for your job.
Write a letter to your manager, in your letter:
Describe the training course you want to do
Explain what the company could do to help you
Say how the course will be useful for your job
You recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken.
Write a letter to the manager of the shop. In your letter:
• Explain how you feel about their lack of response
• Say what you think of their employees
• Give your opinion on their quality of service
Write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear Sir or Madam,
a lot of places in the work rely on tourism as a main source of income. Unfortunately, tourism can also be a source of problems if it is not well-managed. What are the advantages and disadvantages of this?
In most successful organisations, some people believe that communication between managers and workers is important, other people say that other factors are more important. What is your opinion?
Your work place does not have a parking area and it is causing some problems.
Write a letter to your manager,
Describe the problems it has caused.
Explain what benefits a parking area would bring to the company.
Suggest a solution.
You learned the news from your friend regarding a part time job at a new international company near your house. Write a letter to the manager of the company in your letter, you should:
Explain why you need that job give detailed suggest the time that you can work.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have joined a sports club recently. You are having some problems. Write to the manager and include this information.
1)Explain why you joined this club
2)Tell your problems
3)Give solutions
You recently bought a piece of equipment for your kitchen but it did not work. You pho0ned the shop but no action was taken. Write a letter to the shop manager. In your letter
● describe the problem with the equipment
● explain what happened when you phoned the
● say what you would like the manager to do.
You have seen an advertisement of a valudable equipment. Write a letter to your manager and ask to buy that product to be used in your company. Include the following in your letter:
- What the equipment is
- How it can be useful for the company
- Describe the procedure for buying the equipment
You are disturbed by the noise coming from a restaurant opened nearby recently. write a letter to the restaurant manager and say
1. what problem do you experience
2. what should the management do about it
3. what you will do if the problem is not resolved
You have organised on 19th birthday party for your relative and invited elderly gas. It was a successful party. Write a letter to the hotel Manager, to provide the feedback: in your letter, you should tell:
- when the party took place
- why it was successful
- thanks for staff member who was really helpful.
You are resident of a community and found a gold chain. Write a letter to the manager to find the owner.
You recently stayed at a hotel and you had a great time.
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter,
say where you think you left the papers
explain why they are so important
tell the manager what you want him/her to do
Write at least 150 words.
You do NOT need to write any addresses.
Directors of large companies often receive much bigger salary increases than ordinary workers. Employers' organizations say that in a global market this is necessary to attract the best management talent. What are your views? Give reasons for your answer and include any relevant examples from your own knowledge and experience.
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant's manager. In your letter,
explain that you would like to apply for the job
give some details of any relevant experience that you have
specify the days and times that would suit you
Write a letter to an airline manager regarding your bad experience on a recent flight.
Pease say
Where and when did you fly?
– What happened on the flight?
– Give a suggestion how this issue could be resolved or prevented.
You work in an international company. Write a letter to your manager to give you some time off.
Write the reason why you need time off.