You exercise regularly and have been a member of many different gyms. Recently, you moved into a new
neighborhood and joined a new gym. You have noticed that people at this gym do not bother to wipe down the
machines after use and often leave dirty towels on the benches in the change rooms. Write to Mr Koto, the
manager. In your letter:
explain who you are
describe the problem exactly
make suggestions to improve the gym
The table below shows the proportion of women in the labor force and women in management in five countries. Summarise the information by selecting and reporting the main features and making comparisons where relevant. (Duc Trung)
You recently enjoyed a meal at an expensive restaurant, and you were impressed with the good service you received. Write a letter to the restaurant manager. In your letter:
•Explain the circumstances of your visit to the restaurant.
•Describe the service you received.
•Say what you would like the manger to do.
You recently booked a guided city tour for your family. However, the guide gave incorrect information about several landmarks and ignored some questions, which disappointed your group.
Write a letter to the tour company manager. In your letter:
•describe the problems with the tour guide’s service
•explain how it affected your experience
•suggest what the company could do to ensure better service in the future
You recently stayed at your friend place to look after the house while he /she is away. You accidentally damaged something in his /her house. write a letter to your friend. in this letter:
Describe what the accident was
Explain when it happened
Suggest how the manage can be fixed.
General Training
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
There is a problem with the changing rooms in the sports centre that you visit. You have complained several times but with no success.
Write a letter to the manager of the sports centre. In your letter,
•describe what the problem with the changing rooms is
•say what happened the last time you complained
•explain what you want the manager to do
A significant change in education has led students around the world to obtain knowledge, either in the theoretical or the practical field. Generally speaking, many universities in the world have provided a good system in education with a purpose to improve the quality of education offered to their students. To make a good system to be more implemented, universities commonly give students the a time to gain experience in the practical field. The opportunity could be a program with the aim to encourage students in applying their theoretical knowledge in practice.
The need for a better progress for today and the future is one of the reasons many students are looking for well-known companies to do an outside class learning. There are many efforts that must be done to get a good place to work. And, by this process, students are often faced daunting choice for determining companies. There are many steps that they must be dealing with the recruitment, it could be a long process of recruitment. The situation that students face will be more complicated when they must deal with the visa procedures in the country of destination.
The situation above is often experienced by students who are willing to do internship abroad. As the impact, the situation is successfully created demands on providing the service to those students. Many internship business providers were established to help and solve a long process of placement. The company has the sole purpose of providing a good placement for international and local students.
Students often feel reluctant to do internship since they are afraid of doing menial tasks. Those menial tasks such as making copies or making coffee are not able to fulfil their high expectation. Due to students’ expectation is not only about doing menial tasks, but they are also highly expected to have meaningful experiences which enable them to apply the hard and soft skill. Those experiences provide many opportunities for their future, real-world experiences, networking, time management, and career foundations.
To work in companies, students have experiences to work hands on with the real business. A good working place will provide an opportunity for students preparing for their priorities direction. Generally speaking, the people in companies will help interns by giving direction to their job. Students will receive guidance during their probation to achieve good performances. An Internship is a way to test drive jobs for students, whether they are able to pursue their goals or explore different career options.
Networking are often given by companies to students in order to gain new connections and learn how to communicate in a professional way. Many students expect this opportunity to explore their ability in communication as well as building companies’ connection. As students expect to meet business professionals in their field, networking is a proper place to practice their communication skill to bring positive impact to companies.
Time management will train students to be better at managing their self and for the company. They won’t be able to survive in the company if they do not set up priorities. On the other side, they also must make all tasks is well organized, for examples finishing tasks on deadlines, handling phone calls or managing day-off to break or get permission. Students must notice how crucial time management in global business as it makes tasks become well organized.
They expect internship can be a career foundation for their future. They perceive that choosing the right path will help them to set up their next path. Most students choose the companies based on the linearity of the interest and prospects. As a conclusion, students are willing to do the internship with the hope to improve their ability to work for their next step in life.
You are advised to spend about 20 minutes on this task. The tables below give information about sales of Fairtrade*-labelled coffee and bananas in 1999 and 2004 in five European countries. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. »
There have been some problems with the Internet service, especially its reliability, in your area over the last two weeks.
Write a letter to the manager of the Internet company. In your letter
• describe what the problems are
• explain how these problems are affecting you
• suggest what you would like the company to do
In many cities an increasing number of people don't know their neighbors and they seems no longer develop any sense of community. 1 analysis the main reasons 2 what measures can be taken to improve this?
You recently bought an expensive electronic product from a store, and found that the product does not work properly.
Write a letter to the store manager. In your letter:
Complain about the problem
Propose action for the store to take
Request confirmation that this is agreed
some people think that government should take measures regarding healthy lifestyle of individuals.others think it must be managed by individuals. discuss both views and provide your own opinion
You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter • describe the problem. • explain what happened when you asked the hotel staff for help. • say what you would like the manager to do.
Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you
accidentally left on the train. In your letter,
give details of your train trip
describe the luggage you left on the train
say what actions you want him/her to take
The graph below shows the way in which men and women used the Internet in Canada in 2000. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You have just started a course in a college which has no sports facilities of its own. Write a letter to the manager of the nearest private sports club. In your letter
•introduce yourself
•say why you are interested in this sports club
•ask some questions about the club e.g. facilities, members, costs
A lot of places in the world rely on tourism as a main source of income. Unfortunately, tourism can also be a source of problems if it is not managed correctly. Describe the advantages and disadvantages of tourism in the modern world. Do you think that benefits of tourism outweight its drawbacks?
Some people argue that individuals should take responsibility for their own health and wellbeing, while others believe it's the government's duty to provide healthcare services to everyone in society. Discuss both these views and provide your own opinion. Support your answer with relevant examples and explanations.
The pie charts illustrate the online sales for Canadian retailers in 2005 and 2010. Overall, both electronic appliances and foods were the most purchased via the Internet. During the year 2005, the most sold product was electronic appliances with 35% whilst the second most purchased via online shopping was home furnishings with 22% from all the vending. Comes after food and beverage and video games with the former taking 22% of the global online market and the latter representing the smallest proportion at 18% Nonetheless, the trend has changed 5 years after in 2010. Indeed, Electronic goods still represented an important part of the total sales with 30%, but weren’t the first product to be sold. Food and beverage took the lead with a proportion of 32% of the total sales. In addition, video games came in the 3rd position representing 23% of online purchases in Canada whilst home furniture became the last position of online bargains with 15%. In general, electronics have always represented an important part of the online market in Canada.
You visited a hotel last week and left some items behind. Write a letter to the manager stating
1. Details of your stay
2. How important the items are to you
3. How you would want the items to the sent to you
You have decided to leave your current job even though you enjoy it. Write a letter to inform your
manager of your decision.
In your letter:
tell the manager your decision and the reason
describe what you have learnt in your current job
ask the manager to write you a reference letter.
One of your colleagues is leaving for a new job, and your manager has asked you to arrange a farewell party for him/her.
Write a letter to your manager. In your letter,
* suggest a suitable date and time for the party
* recommend a place
* discuss the food and entertainment options that should be available
You forgot an item of clothing at the hotel where you stayed recently. Write a letter to the hotel manager and include the following:
– When did you stay and in what room?
– Describe the item you left behind.
– What would you like the manager to do about it?
The table shows the number and percentage of people at a Canadian university who have taken online courses. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Never taken an online course Taken 1 online course Taken 2 online courses Taken 3 online courses Taken 4 or more online courses Aged under 25 Number 79 160 256 Percent 10 20 Aged over 25 Number 180 Percent 41 172 130 32 22 16 90 90 45 31 21 21 10 7
You are soon going to spend three months doing work experience in an organisation.
Write a letter to the manager of the organisation where you are going to do work experience. In your letter,
thank the manager for the opportunity to work experience
explain what you hope to learn from the work experience
ask some questions about the work experience you are going to do
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Too much money is spent on maintaining and repairing old buildings. Some people think that they should be knocked out to give way to modern buildings.
To what extent do you agree or disagree?
The vast majority people believe on constructing stylish buildings to live in while many suggest to keep the ancient buildings. Ancient buildings send message to the new generation on what did look like and their behaviors.
There are many reasons to illustrate on how the old buildings are important for the new generations. First of all, the ancient buildings are made by our ancestors and I personally believe that we should have a look their imaginations and constructing buildings. Second of all, to see the constructing historic buildings make us more creative persons in our live to make even better buildings for the generations ahead.
On the other hand, new constructions can be an innovative model. If I point it out to some example, the connection of people in highly raised buildings are more simplified than the old ones. For instance, the high raised buildings are more proper for the economy and population. Office workers can be easily contacted.
Consequently, office workers and city dwellers do not waste the connection time. Many people are also happy to manage their things closely in office and it’s definitely preventing by going for away from on office to another.
You should spend about 20 minutes on this task.
There have been some problems with the bus service, especially its reliability, in your area over the last two weeks.
Write a letter to the manager of the bus company. In your letter
• describe what the problems are
• explain how these problems are affecting you
• suggest what you would like the company to do
You recently organized a party for your company at a hotel.
Write a letter to the hotel manager. In your letter.
-describe the party and how it went
-explain why you were pleased with the hotel service.
-suggest some improvements that the hotel could make
2019-12-07: Task 1
You went on a trip and found that the guide was really helpful. Write a letter to the tour company manager.
In your letter, you should:
• describe the tour
• tell what you liked about the tour guide
• recommend manager ways/methods to appreciate the tour guide
The tables below give information about sales of Fairtrade*-labelled coffee and bananas in 1999 and 2004 in five European countries. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Sales of Fairtrade-labelled coffee and bananas (1999 & 2004) Coffee UK Switzerland Denmark Belgium Sweden 1999 (millions of euros) 1.5 3 1.8 1 0.8 2004 (millions of euros) 20 6 2 1.7 1 Bananas Switzerland UK Belgium Sweden Denmark 1999 (millions of euros) 15 1 0.6 1.8 2 2004 (millions of euros) 47 5.5 4 1 0.9 * Fairtrade: a category of products for which farmers from developing countries have been paid an officially agreed fair price.
Some people think students in primary or secondary school should be taught how to manage money because it is an important life skill. Do you agree or disagree?
you work for a large corporation. You want to apply for one month's leave
owing to illness. Write to your manager requesting leave for the same.
In your letter
• introduce yourself
• describe about your illness
• inform the manager how you intend to manage your job
assignment in your absence
The graph below shows te percentage change in the number of international sudents graduating from universities in different Canadian provinces between 2001 and 2006.
On a recent holiday, you lost a valuable item. Fortunately, you have travel insurance to cover
the cost of anything lost.
Write a letter to the manager of your insurance company. In your letter
● describe the item you lost
● explain how you lost it
● tell the insurance company what you would like them to do.
Begin your letter as follows:
● Dear Sir or Madam,
Dear Sir or Madam,
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write a letter to the restaurant's manager in abot 150-200 words.
- state what problems you had with the food you ordered
- complain about the service
- describe how you want the restaurant to resolve the problem
You are studying for a qualification, and you would like some off work to complete it. Write a letter to your manager. In your letter: - ask for some time off to complete a qualification. - Suggest what you will do later at work if you have time off. - Say how the qualification helps your job or company.
The charts below show changes in student enrolment by degree at a university in Canada in 1980 and 2000.
You recently had a positive experience at a department store where a staff member was vey helpful to you. Write a letter to the store manager. In your letter,
Mention which part of the store you visited
Describe how the staff member assisted you
Suggest what would you like the manager to do to reward their good services.
You recently bought a piece of sports equipment from an online store. When you first used the piece pf equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter :
describe the problem with the piece of sports equipment.
say what happened because of the problem.
explain what you would like the company to do.
Begin your letter as follows :
Dear Sir or Madam,
You are going to spend three months doing work experience in an organization.
Write a letter to the manager of the organization where you are going to do work experience. In your letter:
•Thank the manager for the opportunity to do work experience,
•Explain what you hope to learn from the work experience,
•Ask some questions about the work experience you are going to do,
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You get 20 minutes to complete this task.
With the improvements in today’s health care, society has to care for more and more elderly people. Do you feel that society will be able to cope with the increase in numbers of elderly people today and how can it be managed? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The pie charts compare ways of accessing the news in Canada and Australia. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The pie chart represents the source of fish import to Canada and the table shows the total value in Billions of Dollars.
You have been working for a company for some time, and other rival companies are willing to
employ you with a higher salary for all the practical experience you have gained.
Write a letter to your company manager and in your letter
• Explain the situation
• Say what you would like the manager to do (increase the salary etc.)
• Say what action you would take in case the manager fails to meet your demands
You do NOT need to write any addresses.
Manager asked you to do a presentation at the upcoming meeting. Write a letter including, topic of presentation, benefits of conducting a session and requirement for the conducting presentation.
the tables shows sales of fairtade-lable coffee and bananas,sumerize
Some people think that schools should involve students in school management. Do you agree or disagree with this idea?
Write a letter to the manager of a hotel where you stayed and left two important things.
- Give details of your stay
- Why those two things are important
- How he cab return the things to you
You work in an international company. Write a letter to your manager to give you some time off.
Write the reason why you need time off.