You have heard that the local authority is planning to build a shopping mall in the centre of your town. You do not agree with this decision because there are already a lot of shops.
Write a letter to the planning department.
In your letter
-say why you are writing
-give reasons for your objections
-explain what you think would be a better alternative
You have recently had an unsatisfactory experience with the customer service of an online company.
Write a letter to the company's customer service department. In your letter
• describe the problem you faced while using their service
• explain how this issue has impacted you
• request appropriate actions to resolve the problem
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
A company offers a temporary job with no salary, but it helps you to gain some work experience. Write a letter to the manager of the company. In your letter, -introduce your previous work experience -tell the manager which department you want to work -describe what expectation you have from the job
At some companies, the IT department saves a copy of all staff e-mails and monitored all web sites visited on the internet. Do you agreeor disagree that companies should be permitted to do this? Provide reasons or examples to support your opinion.
You recently booked a flight but had a very bad experience due to several issues. Write a letter to the airline’s customer service department. In your letter:
Explain what problems you faced during your flight.
Describe how these issues affected your travel experience.
Say what you would like the airline to do as compensation.
The table gives information about department and online stores in Australia in 2011. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Department Stores Online Stores Number of Businesses 671 368 Profit (AUD) 807 863 Sales Revenue (AUD) 12,700 13,400 Growth 4% 6%
have recently joined a well-reputed company. In your office, the cafeteria is not cleaned properly. The cutlery available is usually unclean and most of the food on sale is stale Write an email to the human resources department in about 150-200 words. Your email should do the following things: State what problem you face when you visit the cafeteria. Complain about the inability of the cafeteria staff to address the problem. Describe how you want the issue to be addressed.
Write a letter to the manager of the HR department of a company requesting information about the interview that you attended but still waiting for results.
In your letter,
•describe the position you applied for
• why you think the interview went well
• why you need the result of the interview
You are interested in attending a training course abroad but require financial support to do so. Write a letter to the education department requesting financial assistance. ▪️Introduce yourself ▪️Describe the training course and how it would benefit your work ▪️Explain why you need financial assist ance.
The maps below show changes to the ground floor plan of a university department in 2000 and 2015.
Write a letter to your colleague from another department asking him/her to give presentation at a conference. In your letter say :
1. What is the conference about
2. Why do you want him/her to give the presentation
3. What arrangements will you have to make
'We should introduce laws to make businesses and state services employ equal numbers of male and female workers in every department or area of the company.' How far do you support this idea? Give reasons for your answer, and support your essay with ideas and examples from your own experience.
You are organizing a seminar for your company. Write a letter to the
manager of another department inviting them to give a presentation at the
seminar.
In your letter,
• give details of the seminar
• invite them to give a presentation and say why you are inviting them
• say what the presentation should be about
You should write at least 150 words. You should spend about 20 minutes on
this task
You have recently travelled on a train and unfortunately left your luggage.
Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you accidentally left on the train. In your letter,
give details of your train trip
describe the luggage you left on the train
say what actions you want him/her to take
Write at least 150 words.
You started in your present job two years ago. You now feel it is important for your career development to move to a different department in the same company. Write a letter to your manager. In your letter
• say what you have learned in your present job
• suggest how the company would benefit from moving you to a different department
• explain why you do not wish to leave the company
Begin your letter as follows:
Dear _______________
you went to the local hospital's emergency department with your young child who had several stomach pains. you had to wait for almost four hours before your daughter was treated by a doctor and while you are were waiting, you were constantly ignored by the other staff. write a letter to the registrar complaining about the service you received
You paid a refundable deposit when you rented an appartment. You left the department in good condition but the landlord won’t return the deposit.
Write a letter to the landlord. In your letter:
-Explain why you are writing
-Ask for the return of your deposit
- Inform the landlord of possible legal action.
You recently buy a brand new air conditioning from an, but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.
The chart below shows figures for attendances at hospital emergency care departments in Northern Ireland by age group in December 2016 and 2017.
You started in your present job two years ago. You now feel it is important for your career development to move to a different department in the same company.Write a letter to your manager. In your letter,
say what you have learned in your present job
suggest how the company would benefit from moving you to a different department
explain why you do not wish to leave the company
You do NOT need to write any addresses.
Begin your letter as follows:
Dear .......................,
The bar chart below shows the results of a survey conducted by a personnel department at a major company. The survey was carried out on two groups of workers: those aged from 18-30 and those aged 45-60, and shows factors affecting their work performance.
You recently heard about some new jobs at a local department store. You would like to work there.
Write a letter to store manager of the department store. In your letter
-Explain how you heard about the job
-Describe the kind of job you would like to have
- Give details of your experience and qualifications
Dear Sir or Madam,
Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you accidentally left on the train.
In your letter
•give the details of your train trip
•describe the luggage you left on the train
• say what actions you want him/her to take.
You work in a busy but poorly organized office and you are keen to be promoted. Your
employer needs to find a new supervisor for your department.
Write a letter to your employer. In the letter
• Ask to be considered for this job
• Explain why you would be a suitable candidate
• Outline the current problems and the changes you would like to make
You recently heard about some new jobs at a local department store. You would like to work there. Write a letter to store manager of the department store.
In your letter,
-Explain how you heard about the job
-Describe the kind of job you would like to have
-Give details of your experience and qualificatiqons
You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone
You started in your present job two years ago. You now feel it is important for your career development to move to a different department in the same company.
Write a letter to your manager. In your letter:
•Say what you have learned in your present job,
•Suggest how the company would benefit from moving you to a different department,
•Explain why you do not wish to leave the company.
Write a letter to your college administration department complaining about the college facility.
In your letter, include:
what the problem is
how this problem has affected you
what the college should do to fix this problem
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently went shopping at a department store and you were disrespected by one of the employees.
Write a complaint letter to the sales manager of the deportment store .
In your letter you should
Let him /her know about the rude behavior of the clerk.
Clearly state how it happened.
And tell the manager about the bad behavior.
You work for the Angus Hotel Group. There is a new position opening in your department. Write to your manager and apply for the job. In the letter,
-Describe who you are and current role
-Explain why you would like to apply for the new position
-Suggest how the manager can assist with your application
You recently bought a laptop computer. A few days later the laptop stopped working. When you took it back to the shop, they refused to deal with the problem.
Write a letter to the customer service department at the company’s head office including the following information:
the problem with the laptop
what exactly happened when you returned to the shop
what you would like the customer service department to do and any other relevant information.
You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color.
Write a letter to the customer service department. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
Write a letter to the manager of the Lost and Found department of the railway regarding the luggage you
accidentally left on the train. In your letter,
give details of your train trip
describe the luggage you left on the train
say what actions you want him/her to take
Something in an airport delayed you and you have missed your flight. Write a letter to your airport customer service department. In your letter include:
* what delayed you
* how missing the flight effect you
* what you would like the airport to do about this issue
You are interested in attending a training course abroad but require financial support to do so. Write a letter to the education department requesting financial assistance.
In your letter
•introduce yourself
•describe the training course and how it would benefit your work
•explain why you need financial assistance.
The table gives information about department and online stores in Australia in 2011.
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: •Mention when and where you subscribed to the service •Describe your dissatisfaction with the meal quality and presentation •Request specific actions to address your disappointment
Applying for a Job
You have decided to apply for a job as a Spanish instructor that was advertised in the April edition of the magazine Teaching Professional. This ad was posted by Mr John Sullivan, director of the Spanish department at The Language Institute of Great Britain in London, England. In your letter to Mr Sullivan:
explain why you are writing
describe your qualifications and experience
explain how they can contact you
Write a letter to your manager. In your letter,
say what you have learned in your present job
suggest how the company would benefit from moving you to a different department
explain why you do not wish to leave the company
You do NOT need to write any addresses.
Begin your letter as follows:
Dear .......................,
You recently attended a job interview, but you have not heard back from the company about whether you got the job or not.
Write a letter to the HR department. In your letter
• describe the position you were interviewed for
• explain why you think the interview was successful
• say why you need to know if you've got the job or not.
You have recently made a purchase from the local department store. However, when you arrived home, you found a fault awith it.
Write a letter to the mana what product is, explain the problem and say what you’d like to beger, say done about it.
Write a letter
You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back.
Write an email to the store manager in about 150-200 words. Your email should do the following things:
State what problem you had with the purchased item.
Complain about the inability of the sales staff to address the problem.
Describe how you want the store to solve the problem to your satisfaction."
The chart and table below give information about exercise and absenteeism in two departments of a major company, Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The chart below shows figures for attendance at hospital emergency care departments in Northern Ireland by age group in December 2016 and December 2017.
After working in your department for over 3 years, you feel the need to switch your department.Write a letter to your boss requesting a change in the department.
In the letter mention:
Why do you want to switch departments?
Which department would you prefer?
Why do you think you are a good fit in that department?
You recently had a positive experience at a department store where a staff member was vey helpful to you. Write a letter to the store manager. In your letter,
Mention which part of the store you visited
Describe how the staff member assisted you
Suggest what would you like the manager to do to reward their good services.
We should introduce laws to me business and state services employee equal numbers of male and female workers in every department or area of the company how far do you support this idea
You recently attended a job interview, but you have not heard back from the company about whether you got the job or not.
Write a letter to the HR department. In your letter
- describe the position you were interviewed for
-explain why you think the interview was successful
-say why you need to know if you've got the job or not
The table below shows information about department stores and online stores Australia in 2011. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.(16.05.23)
You went to the local hospital's Emergency Department with your young child who had severe stomach pains. You had to wait for almost four hours before your daughter was treated by a doctor and while you were waiting. You were constantly ignored by the other staff. Write a complaint about it