You are the manager of a restaurant that has received a letter of complaint about
poor service from a member of your staff. Write a letter of apology to the person
who has complained.
In your letter,
– say how sorry you are that the person has had a poor experience
– explain what action has been taken against the staff member
– offer a free meal for four people at the restaurant as a gesture of goodwill
Nowadays people use social media to keep up with the news. Do you think that they are right or wrong? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
ome people believe that governments should have access to people’s mobile phone call records and messages for safety reasons. Others believe that this information is private and should not be available without permission. Discuss both these views and give your opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
It is important to use land for human needs such as farming, housing, and industry than to save it for endangered animals. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
In many developing countries, poor people do not have access to the internet and computer technology. As a result, they are unable to get many services. Why is this the case? What can the government do to solve this problem? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You experienced an incident on public transport that caused you distress. Write a letter to the manager of the public transport company.
In your letter
▪ describe the incident
▪ explain how this incident affected you
▪ suggest what could be done about it
How realistic is the expectation of job satisfaction for all workers? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
It is the schools' responsibility to teach students good behaviour in addition to providing formal education. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your knowledge or experience
The unlimited use of car caused many problems. What are those problems? In order to reduce the problems, should we discourage people to use car? Give reasons for your answer and include any relevant examples from your own knowledge or experience
In many countries, employers are finding it increasingly difficult to find employees with the right skills. What are the causes of this problem? What solutions can be suggested? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
All over the world, the rich are becoming richer and the poor are becoming poorer. What problems does this cause? How can we overcome the problems of poverty? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some school leavers choose to travel or work for a year before going to university. What might be the reasons for this? What are the disadvantages of this practice? Give reasons for your answer and include any relevant examples from your own knowledge and experience.
One of the major problems that faces today’s governments is creating enough satisfactory housing for their increasing populations whilst still trying to protect the environment. Discuss this statement and give your opinion. Give reasons for your answer and include any relevant examples from your knowledge or experience.
You should spend about 40 minutes on this question. It is better to save money than to spend it. How far do you agree with this statement? Is saving more important than spending in today’s world? Give reasons for your answer, and provide ideas and examples from your own experience.
Many young people choose to take a year out between finishing school and starting university to gain work experience or to travel. Discuss the benefits of non-academic life this offers.
Some people say that completing University education is the best way to get a job. On the other hand, other people think that getting experience and developing soft skills are important Discuss both sides and give your opinion
Some people believe that climate change could have a negative effect on business. Other people argue that climate change could create more business opportunities. Discuss both views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some countries have become much richer than others. Richer countries should now help poorer countries. To what extent do you agree or disagree with this opinion? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
In many countries, governments spemd large amounts of money on the arts and this is supported by some taxpayers as worthwhile. Others, however think that this money would be better spent on health and education. To what extent do you agree or disagree with these opinions? Discuss, based on your knowledge and experience.
the working week should be shorter and workers should have a longer weekend. Do ypu agree or disagree? give reasons for your answer and include any relevant examples from your own knowledge and experience
Some people think history has nothing or little to tell us. Others believe that studying the past history can help us better understand the present. Discuss both views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
These days, more and more people move away from the area where they were born and brought up when they become adults. Do the advantages of this development outweigh the disadvantages? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some people believe that visitors to other countries should follow local customs andbehaviour. Others disagree and think that the host country should welcome cultural differences. Discuss both these views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledgeor experience.
Learning english at school is often seen as more important than learning local languages.If these are not taught,many are at risk of dying out. In your opinion,is it important for everyone to learn english?Should we try to ensure the survival of local languages and, if so,how? Give reasons for your answers and include any relevant examples from your own knowledge or experience.
Computers are increasingly used in education. In which areas do you think computers are important and which areas are teacher important? Give reasons for your answer and include any relevant examples of your knowledge and experience.
Scientific research should be carried out and controlled by government rather than private companies. To what text do you agree and disagree? Give reasons for your answer and include any revelant examples from your own knowledge or experience?
Some people say that advertising is extremely successful at persuading us to buy things. Other people think that advertising is so common that we no longer pay attention to it. Discuss both these views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledgement or experience.
You have recently seen an advertisement in a local newspaper for a part-time job at a pharmacy. Write a letter to the hiring manager to apply for the position. In your letter:
Introduce yourself and explain why you are writing.
Describe your qualifications and experience relevant to the job.
Request further details about the job and the application process.
You recently booked a table at a popular restaurant to celebrate a special occasion, but the experience did not meet your expectations.
Write a letter to the restaurant manager. In your letter:
•Describe the problems you faced with the service or food
•Explain how the situation affected your celebration
•Suggest how the restaurant could make it up to you
Dear Manager,
Money is important in most people’s lives. Although some people think it is more important than others. What do you feel are the right uses of money? What other factors are important for a good life? Give reasons for your answer and include any relevant examples from your experience.
The chart below shows the result of a survey of patients who stayed in three different wards of a hospital . It shows what percentage of the patients replied ' very good ' about various aspects of their hospital experience . Summarise the information by selecting and reporting the main features , and make comparisons where relevant . .
People often find it difficult to adapt to new situations in their lives. Why do you think this is? What measures can you suggest to make it easier? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Write at least 3 paragraphs. The increase in mobile phone use in recent years has transformed the way we live, communicate and do business. Mobile phones can also be the cause of social or medical problems. What forms do these problems take? Do you think the advantages outweigh the disadvantages of mobile phones? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Human activities have negative effects on plants and animal species. Some people think it is too late to do something about the problem, while others believe that effective action can be taken to improve the situation. Discuss both these views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
The best way to get people to use their cars less is to make them pay a road toll to drive on busy roads. To what extent do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Nowadays, an increasing number of people are moving from rural areas to urban areas. This urbanisation process has brought about numerous problems. What are some of the problem caused? And what are some possible solutions? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some people say that the only reason (Motivation) for learning a foreign language is in order to travel or work in a foreign country. Others say that these are not the only reasons why someone should learn a foreign language. Discuss both these views and give your own opinion. Give reason for your answer and include any relevant examples from your own knowledge or experience.
Digital communication technology such as e-mail, instant messaging and social media has improved communication and connections between people. To what extent do you agree or disagree with this opinion? Give reason for your answers and include examples and from your own knowledge or experience.
Many countries consider eighteen-year-olds to be adults, while other countries don’t. What do you think about it? Give your opinion and some relevant examples based on your own experience.
You should spend about 40 minutes n this task. Some organisations believe that their employees should dress smartly. Others value quality of work above appearance. Discuss both these views and give your own opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
By punishing murderers with the death penalty, society is also guilt of committing murder. Therefore, life in prison is a better punishment for murderers. To what extent do you agree or disagree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Do you think consumers should avoid over packaged products or it is the responsibility of the producer to avoid extra packaging of products?”
Give your views or any relevant example with your own experience.
University students are increasingly studying abroad as part of their studies. Do the advantages of studying abroad outweigh the disadvantages? Give reasons for your answer and include any relevant examples from your knowledge or experience. Write at leats 250 words.
Children nowadays watch TV programmes more than ever before. Is watching television good or bad for children? Give reasons for your answer and include any relevant examples from your own knowledge or experience
More children in developed countries are becoming overweight. This is a serious problem for wealthy countries. Discuss some causes and effects of this problem. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some people say that when deciding how taxes should be spent, governments should prioritise health care. Other people believe that there are more important priorities for taxpayers' money. Discuss both these views and give your own opinion. Give reasons for your answer and include any relevant examples from own knowledge or experience.
Technological innovations have negatively affected our lives. Do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
While many people say that parents are the best teachers, others simply state that teachers and our own experience are our best teachers. Who do you think is our best teacher ? Who do you think is our best teacher? You should give reasons for your answer using your own ideas and experience
Some people think it is better for children to have many short holidays during the year. Others believe that it would be beneficial to have fewer, longer vocations. Discuss both views and give your opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
In some countries university students live at home with their family while they study, whereas in other countries students attend university in another city. Do you think the benefits of living away from home during university outweigh the disadvantages? Give reasons for your answer and include any relevant examples from own knowledge or experienc