Making a complaint
You recently bought a new piece of equipment for your home but it did not work. You phoned the store but still no action has been taken. Write a letter to the store manager. In your letter:
- describe what equipment you bought
- explain the problem with the new equipment
- say what would you like the manager to do
Your work place does not have a parking area and it is causing some problems.
Write a letter to your manager,
Describe the problems it has caused.
Explain what benefits a parking area would bring to the company.
Suggest a solution.
You have heard that there is a part-time job available in a nearby shop. Write a letter to the shop's manager, applying for the job.
specify what job you are applying for
write about your experience and skills and why you should get an interview
ask about the hours required for the job and give your preferred hours
You should write at least 150 words.
You saw an advertisement for a tennis course in England but you have some problems and can’t stay for the whole course.
Write a letter to the course director. In your letter,
explain your interest in the course
describe your problems
find out whether a refund is possible if you leave early
Write a letter
You and your friends are planning to go to Dubai on vacation. You have to arrange the best hotel therefore, you want the details of the room and other facilities in the hotel.
Write a letter to Hotel manager in about 150-200 words your email should do the following things
1.Request him to provide details of the hotel
2.Write about the room and any special needs such as smoking or non-smoking room.
A builder has recently completed some renovation at your house, but you are not satisfied with his work. Write a letter to him. In your letter: Tell him what work has not been completed properly Tell him what you want him to do Suggest some time when you will be available at home
"You are planning to visit a friend who lives in another city. Write a letter to your friend. In your letter:
explain why you want to visit
tell them when you plan to come
ask them for suggestions on what to do during your visit."**
There have been some problems with public transport in your area recently.
Write a letter to the manager of the public transport company. In your letter:
- describe the problems
- explain how these broblems are affecting the public
- suggest what changes could be made
You should spend about 20 minutes on this task.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You should write at least 150 words.
Your local council is planning to hold an election to choose members from the society but there are no young people on the council and you think that the council needs young people's views. You are thinking of standing for election.
Write a letter to the head of the council. In your letter,
state why you want to be elected
mention why you think you would be a good candidate
describe your qualities, skills, experience, interests, if any
You paid a refundable deposit when you rented an apartment. You left the apartment in good condition but the Landlord won't return your deposit.
Write a letter to the landlord. In your letter
explain why you are writing
ask for the return of your deposit
inform the landlord of possible legal action
You share a parking area with several neighbours and have recently started having problems.
Write a letter to be copied to all neighbours that share the parking area. In that letter
• explaining the problems
• suggesting ways to help the situation
• proposing a possible meeting
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Neighbour
Write a letter to invite a famous person to give a speech at a meeting in your youth club.
In your letter, you should:
-introduce your club
-explain why you want to invite him/her
-tell him/her about the arrangement for the meeting
You are disappointed with the electricity provision in your local area. Write a letter to your council.
- explain the problem;
- state how it is affecting local people;
- suggest some possible solutions
You rented a car from a company and while you were driving on holiday, you had a small accident. You will have to write a letter to inform the company and in your letter.- Explain when and from where you rented it -Describe how the accident happened what kind of action did you take after the accident.
You should spend about 20 minutes on this task.
You would like to buy some electrical goods at a shop in a nearby town.
Write a letter to the shop and ask if they have the things you want or whether they will be able to order them. Ask what the prices are and how long they will be able to hold the goods for you.
You should write at least 150 words.
A museum near your home is looking for people to do unpaid work. You would like to do some voluntery work at the museum. Write a letter to the museum director to apply for the volunteer work in your letter
- explain why you want to do voluntary work at the museum
- describe some skills and qualities you have that would be useful
- give details of when you would be available for work
Your workplace requires an interpreter to translate from one language to another during meetings. Write a letter to your manager.
In your letter
recommend someone to act as an interpreter;
explain why the person is qualified for that role;
say how the person can be contacted.
You have enrolled for a diploma course in a university in Australia. You want to postpone your joining date by two weeks. Write a letter to the authority concerned requesting for a favour. In your letter,
introduce yourself
explain the circumstances forcing you to ask for a postponement
say what action you would expect the authority to take to help you
You work at home and you have a problem with a piece of equipment that you use for your job. Write a letter to company which supplied the equipment.
Describe the problem with the equipment
Explain how this problem is affecting to the work
Say what you want to shop or company to do
Write a letter to a transport office about a problem with the transportation system in your area.
•Describe the situation you are facing
•Why do you consider it a problem
•What change you would like to recommend.
You have written an article for a magazine about the job that you do. Write a letter to your manager and ask for his/her comments regarding the article, which will be published in a famous magazine next month. In this letter, you should say Explain why you have written this article. Give a short description of what you have written. Specify what particular things you want him/her to comment on.
You visited a hotel last week and left some items behind. Write a letter to the manager stating
1. Details of your stay
2. How important the items are to you
3. How you would want the items to the sent to you
you are visiting an other town next month for a short break. write a letter to the tourist information center. in your letter
tell them how long you are staying
ask for some suggestion for what to do
find out if there are any local events happening at the time
Write a letter to apologise on particualr job you agreed to take during summer vacation due to some unforeseen circumstances.
- Explain the Situation
- An apology
- Express that you would be interested in the position next summer.
You need to take three days off work because of an important event. Write a letter to your manager. In your letter
Explain why you have to take time off work
Give details such as when and where of the event
Approving the importance of the event related to your work
Suggest who could cover your place while you are away
A friend has offered you some work in his company. You are currently employed and not able to start for 3 months. Write a reply to your friend. In your letter:
– give details of what you know about his company.
– explain your current situation.
– Give your answer to the offer and explain why
You have been experiencing problem with the local transport. Write a letter to the manager of the public transportation service and say: -How have you used the local public transport? -What problems have you experience? -Suggest how they can improve the service
You saw a brochure for a one-week walking tour in the mountains. You're very interested in taking part, but you're not very fit and are worried you wouldn't be able to keep up. Write to the tour operator. In your letter:
• Explain why you're interested in the tour.
• Ask for information about dates and prices.
• Express your concerns about your fitness level.
You do not need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You should write at least 150 words.
Your photograph recently won a photography competition and will be shown in an exhibition. Write a letter to your friend. In your letter
describe the photograph you sent to the competition
tell him/her about the exhibition where your photo will be shown
invite him/her to the exhibition
You need to take some time off of work to go on holiday.
Write a letter to your direct manager. In your letter:
Ask for time off and explain why
Provide the dates and times for which you will be unavailable to work
Describe what you will do to prepare or make up for your absence
Write at least 150 words.
Begin your letter as follows:
Dear Ms. Snyder,
Last month, you traveled to another city. You told a friend who
lives in the city that you would meet them, but you did not.
Write a letter to this friend. In your letter
● apologize for not meeting him/her
● explain why you did not contact him/her earlier
● suggest a time and place to meet in the future
Your friend wants to send her/his children to your house for the weekend. Write a letter to him/her and say
- Agree to this arrangement.
Say what time is suitable for you.
Describe what you are planning to do.
Your new neighbours have recently invited you to a party they are holding next Saturday. However, you have other plans on Saturday evening and cannot attend the party.
Write a letter to your neighbours. In your letter:
• Thank them for the invitation
• Mention what plans you already have
• Suggest when you can meet them
Something in an airport delayed you and you have missed your flight. Write a letter to your airport customer service department. In your letter include:
* what delayed you
* how missing the flight effect you
* what you would like the airport to do about this issue
You believe that your local library needs some improvements.
Write a letter to the library manager to suggest changes.
You have seen an advertisement from a couple, who live in Australia, for someone to teach their two children your language for a year.
Write a letter to the couple. In your letter
explain why you think you would be suitable for the job
say what else you could do for the family
give your reasons for wanting the job
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear …………….,
Your friend has had his/her first book published a few days ago. He/she has recently sent you a copy of that book.
Write a letter to this friend. In your letter,
congratulate him/her for having his/her first book published
thank your friend for sending you a copy of the book
say what do you think about the book
You have been invited to attend an admissions interview for a prestigious college. Unfortunately, you cannot come at the proposed time due to a previous appointment.
Write a letter to the admissions tutor and explain your position. In your letter:
•Introduce yourself and state your interest in the program
•Apologize and offer to come at a different time
•Ask how long the interview will be and if you will have to take an exam
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You live in a room in a college where you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.
Write a letter to the Accommodation Officer at the college and ask for a new room next term. You would prefer a single room.
Explain your reasons.
Your friend is coming over to stay with you. However, you will be away on vacation for a month. Write him/her a letter and say:
In your letter
•How to get the keys to your flat
•How to operate the equipment in the flat and
•Suggest a few places of interest to visit
You should write at least 150 words.
Write a letter to company which supplies the equipment in your letter
describe the problem with the equipment
explain how this problem is affecting your work
say what you want the shop or company to do
A family member is coming to stay with you. He/she will be arriving by train in the morning, but you won’t be home until the evening.
Write a letter to your relative. In your letter:
explain arrangements you have made for them to have keys and get into the house
tell your relative how to get from the train station to your house
say when you will be home and suggest what you could do together that evening.
You have completed the course and received a certificate, but you lost it on the way back. Write a letter to the Principal of the college.
In your letter, you should tell:
how you lost the certificate
why you need it
what you expect the principal to d
Write a letter to the school.In your letter:
•introduce yourself
•explain what sort of job you would like to do
•say what experience and skills you have
You have recently started working in a new company. Write a letter to your English Speaking friend. In you letter
• Explain why you changed jobs
• Describe your new job
• Tell him/her your other news
Write a letter to your neighbour about the damage that occurred to your car while he was parking his car in the lane outside your home. In the letter, you should:
describe the damage
say how you feel about this problem
suggest to him what actions he should take.
You are going to arrange a special party at your home next week. You want to invite a local artist who is a playback singer. Write a letter to him.
Explain the occasion to him.
Invite him to the party.
Tell him why you want him to perform.
: You work for an international company and would like to spend six months working in its head office in another company Write a letter to your manager. In your letter: - Explain why you want to work in the company’s head office for six months - Say how your work could be done while you are away - Ask for his/her help in arranging it
You hired a carcomapny .While you were driving you had a small accident . Write a letter tothe company to explain it.Whwn and where you hired it. Describe how the accident happened . What kind of action did you take after the accident.