The two pie charts show the top customer service issues and complaints for two different international airlines. One World Air and Blue Sky Airways are the carriers. Seven general categories can be used to classify the complaints: bad food quality, subpar customer service, pricey tickets, lost or delayed luggage, cancelled or delayed flights, not enough room on the aircraft, and others. The most frequent criticisms of both airlines are their pricey fares and cramped cabins.
Some countries are reconsidering the use of the death penalty for serious crimes. While proponents argue it serves as a deterrent and promotes justice, opponents highlight its potential for human rights violations and wrongful convictions. Do you think the benefits of the death penalty outweigh the drawbacks?
Science can now offer people a life expectancy of close to one hundred years or even more. Some people view it in a positive light, but others believe it creates some problems. Discuss both views and give your own opinion.
The graph illustrates the percentage of Australian exports to four countries (Japan, the US, China, and India) over a period of 22 years from 1990 to 2012. In general, the percentage of exports to Japan and the US decreased over the period, while exports to China and India increased. Regarding China, the export percentage stood at around 4% in 1990 and rose gradually to 5% by 2000. After 2000, there was a dramatic increase, reaching approximately 28% in 2012, the highest among the four countries. In contrast, exports to India remained steady between 1990 and 2000 at around 2-3%. From 2000 to 2010, the percentage increased gradually from 4% to about 7% before falling to 5% in 2012. Exports to Japan experienced a steady decrease over the 22-year period, starting at around 26% in 1990 and falling to just over 15% in 2012. For the US, the export percentage fluctuated during the first 10 years, hovering around 10-11%, before gradually falling from 11% in 2000 to 5% in 2010. Interestingly, there was a slight rise from 5% to 6% between 2010 and 2012.
Tourism today creates a variety of problems, such as pollution due to flights, transport and dirty water. Do you think that governments should impose extra taxes on flights or accommodation to restrict today’s tourism industry?
Long distance flight consumes the amount of fuel that a car uses for many years and pollutes the air. Some people think that we should discourage non-essential flights, such as tourists travel, rather than limit the use of cars. To what extent do you agree or disagree?
One long distance flight consumes fuel which a car uses in several years' time, but they cause the same amount of pollution. So some people think that we should discourage non-essential flights, such as tourist travel, rather than to limit the use of cars. To what extent do you agreeor disagree?
As a result of tourism and the increasing number of people travelling,there is a growing demand for more flight. What problems does this have on environment? What measures could be taken to solve the problem?
1. Long distance flight consumes the amount of fuel that a car uses for many years and pollutes the air. Some people think that we should discourage non-essential flights, such as tourists travel, rather than limit the use of cars. To what extent do you agree or disagree?
Some people think the cheap air flight gives ordinary people more freedom. However, others think the cheap air flight should be banned because it polluted the air and brings many other problems. Discuss both view and give your opinions.
The supplied bar chart illustrates the proportion of adult male smokers in seven different nations along with the world average in the period 2000 and 2015. Overall, in contrast, the number of male smokers was less in 2015 rather than in the year 2000. Generally speaking, in the term 2000, Armenia calculated the high number of male smokers, while, Australia had around 30% of male smokers in their country. Similarly, Egypt and Lebanon contains the equal amount of male smokers around 35%. In Cuba, a fractional decrease can be seen in the population of male smokers. Furthermore, in the span of 2015, some countries show decrement in adult smokers, especially Bangladesh had shown a decrease in smokers from over 60% to about 40%. On the other hand, there is a slight expansion in the number of smokers in the countries like Egypt and Lebanon. Moreover, the three nations show the same amount of smokers at around 50% in countries like Armenia, Egypt and Cuba.
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
•Explain how missing your flight impacted you
•Clearly state what you would like the airline to do
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You missed a flight due to a problem at the airport.
Write a letter to the airline.
In your letter:
Describe what happened that caused you to miss the flight
Explain how missing your flight affected you
Make it clear what you would like the airline to do.
The impact that growing demand for more flights has had on the environment is a major concern for many countries. Some people believe that one way to limit the number of people traveling by air is to increase taxes on flights. To what extent do you think this could solve the problem?
The first chart below shows how energy is used in an average Australian household. The second chart shows the greenhouse gas emissions which result from this energy use. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Australian household energy use water heating 30% heating 42% refrigeration 7% cooling 2% other appliances 15% lighting 4% Australian household greenhouse gas emissions heating 15% cooling 3% lighting 8% water heating 32% other appliances 28% refrigeration 14%
Air traffic is increasingly leading to more noise, and airport construction. One reason for this is the growth in low- cost passenger flights, often to holiday destinations Some people say that governments should try to reduce air traffic by taxing it more heavily. Do you agree or disagree?
You recently missed a flight. You think this was the fault of the airlines. Write a letter to the airlines. In your letter
- Explain why you believe the airlines was at fault
- Describe the impact of this had on your journey
- Say what you want the airlines to do.
Write at least 150 words
You do NOT need to write any addresses.
Begin you letter as follows: Dear Sir or Madam,
You travelled abroad and faced problems at airport. Write an letter to the airport manager and provide
-your flight details
-what is problem
-suggest some improvements you want to see
As the result of tourisms and the incresing number of people traveling, there's an growingh demand for more flights. What problems does it have on the enviroment? What measures could be taken to solve the problem?
The diagram illustrates the various stages and equipment involved in cement production and shows how cement is used in the concrete manufacturing process for construction purposes. Overall, both processes involve multiple steps and specialized tools. First, limestone and clay are crushed into a powder. This powder is then mixed and heated in a rotating kiln. Afterward, the mixture is ground into cement, which is packaged into bags for storage and sale. In addition to the cement-making process, the diagram highlights the steps involved in producing concrete, another essential material in the construction industry. Concrete is primarily composed of gravel, which makes up 50% of the mixture. Cement accounts for 15%, while sand and water represent 25% and 10% of the mix, respectively. All components are combined in a concrete mixer to produce the final product. In conclusion, cement, a key ingredient in concrete, is produced through a series of complex steps and requires various tools.
Write a letter to the airline. In your letter:
* Describe what happened that caused you to miss your flight
* Explain how missing your flight impacted you
* Clearly state what you would like the airline to do
#flight
#airport
The table illustrates the number of employees and manufacturers in both England and Wales from 1851 to 1901. Overall, the number of employees steadily declined, while the number of factories remained relatively stable over the fifty-year period. Looking more closely at the data, in 1851, there were 477,100 employees working in 225 factories, with the majority of workers being male. By 1861, the number of factories had slightly increased to 227, while the number of employees had noticeably decreased, with females making up the majority of the workforce—160,000 female workers compared to 131,780 male workers. In 1871, the number of factories surged dramatically, nearly tripling, though the decline in employee numbers continued. At this point, men became the predominant group among workers. This trend persisted until 1891, when the number of factories decreased from 721 in 1881 to 625. By 1901, with fewer workers overall and a higher proportion of men, the number of factories had dropped to 600, with the total number of employees falling to a low of 61,000. By means a turning point in history: by that time something changed.
In some countries, an increasing number of children are overweight or obese as a result of eating too much fast food. Banning fast food from school canteens is the best way to flight this problem. To what extent do you agree or disagree with this statement?
The table provides information the reasons of people using the car in city, and the pie chart shows the percentage of transport namely car, LRT(Light Rail Transit), bus and taxi.
The line graph illustrates the number of participants in five different activities at a social centre in Melbourne, Australia, from 2000 to 2020. Overall, the Film Club consistently had the highest number of participants throughout the period, while Amateur Dramatics saw a significant decline and became the least popular by 2020. Table Tennis and Musical Performances experienced steady increases, whereas Martial Arts fluctuated over time. In detail, the Film Club remained the most attended activity, with participation staying relatively stable above 60, rising slightly from 65 in 2000 to about 68 in 2020. Amateur Dramatics started at around 26 participants in 2000, rose slightly to nearly 30 in 2005, then declined steadily, reaching just under 10 by 2020. The number of people participating in Table Tennis began at approximately 18 in 2000, stayed flat until 2010, then rose sharply to over 50 in 2020. Musical Performances had no participants in 2000 and 2005 but gradually increased to nearly 20 by the end of the period. Martial Arts fluctuated throughout the years, remaining within the range of 30 to 40 participants.
The chart compares how many participants in sport sphere from 1985 to 2005. Overall, the types of sports were different amount of players in the time period. While basketball and badminton players remain stable, the players of tennis rose, and the players of rugby fell over time. As the line graph compares, that badminton players were around 51 in 1985 . Then players slightly decreased around 49 in 1990. And players remained stable in 50 from 1995 to 2005. Regarding basketball's players, in 1985 there were approximately 75 people. Then slowly decreased in 70 in 1990. Afterward remain constant around 77 between 1995 and 2005. The people in tennis were 150 in 1985. Then gradually increased approximately 175 in 1990. And reaching a peak with around 225 participants in 2005. The rugby's players were around 240 in 1985. Afterward people steadily decline just over 200 in 1995. Then participants rapidly went down in 50 from 1995 to 2005.
The bar graph illustrates the frequency of eating at fast food restaurants amongst Americans between 2003 and 2013. Overall, most Americans eat at those restaurants between once a week to twice a month. Looking in closer detail at the chart, it can be observed that just over 30 % of people in USA used to eat in fast foods once a week whilst 30% used to eat in fast food once or twice a week. A minority of people never consumed fast food neither consumed it daily .In 2006, a slight increase in the frequency of once week can be noticed. At the same time, the percentage of several times a week consumers growth moving from around 16% to exactly 20%; as well as the feature of once or twice a month . Furthermore, there were still few people, approximatively 3%, who were daily fast-food customers. Finally, in 2013, about 33% of people used to eat fast food once or twice a month and still a tiny portion of individuals used to purchase fast foods every day or never.
The world has seen an enormous increase in flights for leisure,business and commercial purpose around the world over recent years. What do you think are the main advantages and disadvantages of such flights? Do you think flight should be texted more?
You recently booked a flight but had a very bad experience due to several issues. Write a letter to the airline’s customer service department. In your letter:
Explain what problems you faced during your flight.
Describe how these issues affected your travel experience.
Say what you would like the airline to do as compensation.
In light of the current socio-economic situation of the world, do you think this the right time for wild life preservation? If yes, what are the ways and means you suggestfor this?
Low-price airlines lack most of the conveniences of normal air plane flights. However, the prices of the tickets are usually lower. Discuss negative and positive aspects of having lower rates of air plane tickets for travellers.
Science can now offer people a life expectancy of close to one hundred years or even more. Some people view it in a positive light, but others believe it creates some problems. Discuss both views, and give your own opinion.
The diagram illustrates the multitude of steps and equipment involved into cement making, it also showcases how cement is used in concrete production for building purposes. Overall, there are several stages and tools which are used in this complex process. First of all, limestone and clay are crushed to get powder. Next, they are mixed before being put in a rotating heater. The mixture passes in a grinder to get thus the cement. This latter is put in bags to be stored and sold. In addition to this process, the figure highlights the method to manufacture another essential commodity in the building industry wish is concrete. Indeed, this material is composed from 15% of cement, 10% of water, 25% of sand and 50% of gravel. The all is mixed thanks to an adapted mixer in order to get the final goods.
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter: Describe what happened that caused you to miss your flight Explain how missing your flight impacted you Clearly state what you would like the airline to do You do NOT need to write any addresses.
The charts compares the value changes in UK metal industry between 1970 and 2000. While, UK demand and UK production fell over time, the import rose . The second line graph reveals the employment status in UK steel industry. As the graph shows, UK demand in the beginning was in the higher line with 200000 in 1970, but it decreased slowly about 180000 in 1980. Then the UK demand declined rapidly to approximately 110000 in 1990. Afterward, the demand went down slightly from 1990 to 2000. The UK production in the beginning was around 160000 in 1970. However, the value dropped steadily to approximately 9000 from 1970 to 1990. Afterward the value kept unchanged between 1990 and 2000. The import at first was in the bottom line with around 1 in 1970. Then gradually increased to 500000 from 1970 to 1990. Afterward, the import climbed substantially to around 700000 in 2000. Regarding working parties status in UK steel industry. In the beginning of year employments were 50000 in 1970. Then slowly fell to 40000 between 1970 and 1980, and plunged considerably to 20000 in 1990. Then the status decreased slightly to around 19000 from 1990 to 2000.
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
•explain what has happened
•describe the bag and its contents
•say what you would like them to do about this problem
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
• Explain how missing your flight impacted you
• Clearly state what you would like the airline to do
In many parts of the world today, there is a profitable market for products which lighten or whiten people skin. Outline the reason for using such products, and discuss what effect they have in term of health and Society?
The Syrian civil war began in 2011 under the influence of the Arab Spring when the people of Syria started asking for reforms
Syrian government repressed peaceful demonstrations by force and through killing innocents. That is when the armed opposition formed in Syria and Bashar Al Assad started defending his authority with all his might.
The Syrian proved Al Assad has no real authority in Syria. It makes him looking help from Russia, Iran and Hezbollah. Syrian people were started started. Russia and Iran use weapons against Syrian people. Syrian people started seeking refugees and help from other neighboring countries.
War almost always creates public disaster. Everywhere where war happens, civilization at risk. There are many people in conflict areas who need protection. They are innocent people who actually dream about a worth and safe world.
Countries who focus their attention on ending war must put in extra effort to realize their mission. UN Representatives from various countries often propose peace missions as a solution. Through these representatives, countries can vocalize their opinions through communities like the UN where they are gather and discuss world peacekeeping.
Ironically, not all countries feel the same. In this case, several of them do not seem to support world peace. They focus on their own political ideals. Therefore destruction and problematic scenarios continue.
When talking about Syrian refugees there are always countries that are for and against their better interests. Countries like the US and organizations like the EU fully support ending the suffering in Syria. Other countries like Russia seem to not support the rebels or the end of their suffering, rather, they support the Syrian government. That is why there is not yet a consensus.
Two draft texts — one from France and Spain, and the other from the Russian Federation — address the conflict in Syria. They failed to be adopted by the Security Council due to a heated debate on the content. Meanwhile, urgent calls for humanitarian intervention for the besieged city of Aleppo continue to be made.
The French and Spanish text that would have had the Council demand an immediate halt to all aerial bombardments and military flights over the city of Aleppo received 11 affirmative votes, two abstentions (Angola and China), and two negative votes (Russian Federation and Venezuela).
The Russian Federation’s text, by which the Council would have urged an immediate cessation of hostilities, particularly in Aleppo, received a vote of 4 in favour (China, Egypt, Russian Federation, Venezuela) to 9 against (France, Japan, Malaysia, New Zealand, Senegal, Spain, Ukraine, United Kingdom, United States), with 2 abstentions (Angola and Uruguay).
The Statement
JEAN-MARC AYRAULT, the French Minister for Foreign Affairs, supports the end of the conflict in Syria. He spoke in front of representatives from all over the world about Aleppo. What happened in Aleppo could be a horrendous repetition of what had happened in Guernica, Sarajevo and Grozny.
ROMÁN OYARZUN MARCHESI (Spain) stated that the ongoing conflict could still be ahead. He demanded for international organizations to not close their eyes to the situation. If the conflict could be ended, 1000 towns could be saved and a humanitarian catastrophe could be stopped. He talked about the intolerable actions of the Syrian Government who removed medical assistance to these areas. France and Spain have done everything they can to make the 15 nation council come to a consensus.
The Russians continue to veto this proposal.
VITALY I. CHURKIN (Russian Federation) the Russian Minister for Foreign Affairs and Security Council President for October, spoke to his nation, stating that the backstory to the draft resolution was well known. He argued that after destroying Libya, the troika of permanent Western members of the Security Council had turned its eyes on Syria. Furthermore, the French delegation had not put forward a single constructive initiative. In its current proposed draft, the concept of a ban on all military flights had not been fleshed out.
Denying Syrian Refugee
Various countries deny Syrian refugees come to their country to get asylum. US has denied application from 7 % Syrian refugees regarding to their migration. I think this case is unique. Syrian refugees must apply application forms to be selected later by the US administration. There will be failed application and accepted application. US faced dilemma whether they accepted or not. Syrian refugee often associated with a “terrorist country”. Various countries must be thinking twice to accept thousand people who comes from Syria. It is caused by previous terror in Paris, officers find a Syrian passport who belong to one of the terrorists.
you are unhappy about a plan to make your local airport bigger and increase the number of flights. You live near the airport. Write a letter to your local newspaper. In your letter
Explain where you live
Describe the problem
Give reasons why you don’t want this development.
Tourism today creats a variety of problems, such as pollution due to flights, traffic congestion and water pollution. Do you think that governments should impose extra taxes on flights or accommodation to restrict today's tourism industty?
Write a letter to the Manager to complain about the problems that you met on the flight recently.
In your letter you should: -
1. give details of flight
2. What were the issues with the flight.
3. What you want the manager to do about it.
You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say
– Give your flight details.
– Why were you disappointed?
– Suggest some improvements to the airport services.
Recently you have travelled by plane and during the journey you had an issue with one of airline employee. Write a letter to the company manager and say
Give details of your flight
Discuss the issue you have encountered
What do you expect the nature to do
You recently travelled abroad and faced some problems at the airport. Write a letter to the airport manager. In your letter provide
The flight details
What the problem was
What you suggest
Task 1.3
You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport.
Write a letter to the airport manager and say
Give your flight details
Why were you disappointed?
Suggest some improvements to the airport services
Write at least 150 words.
Some people think the cheap air flight is good because it enables ordinary people to travel, while others argue that it is bad for the environment. Discuss and give your opinion.
Duration- 20 minutes
You missed a flight due to a problem at the airport. Write a letter to the airline. In your letter:
• Say when and where the problem happened?
• Describe how you missed the flight?
• Say what you want the airline to do?
Write at least 150 words
You do not need to write any addresses
Begin your letter as follows
Dear….
You recently missed a flight. You think this was the fault of the airlines.
Write a letter to the airline. In your letter
- explain why you believe the airline was at fault
- describe the impact this had on your journey
- say what you want the airline to do.
Write at least 150 words.
You do NOT need to write any addresses.
Begin you letter as follows: Dear Sir or Madam,
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
• Explain how missing your flight impacted you
• Clearly state what you would like the airline to do