You travelled to another city on business last week, and there was a problem with your hotel room.
Write to the hotel manager. In your letter…
•Tell the manager about the problems you had
•Explain to them how you feel about what happened
•Let them know what actions you would like them to take.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You have heard that a developer plans to build a shopping centre near your home.
Write a letter to the council. In your letter
say how you heard about the plan
explain how you feel about it
ask for more information about it
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Model answer
You have just started a course in a college which has no sports facilities of its own. Write a letter to the manager of the nearest private sports club.
In your letter
- introduce yourself
- say why you are interested in this sports club
- ask some questions about the club e.g. facilities, members, costs
Begin as follows: Dear Sir or Madam,
You have seen an advertisement in an Australian magazine for someone to live with a family for six months and look after their six-year-old child.
Write a letter to the parents. In your letter
* explain why you would like the job
* give details of why you would be a suitable person to employ
* say how you would spend your free time while you are in Australta
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You have been facing a lot of issues at work lately. Write a letter to your Reporting Manager informing him about this.
In your letter:
• Explain what / who is affecting your work and people's attitude towards you
• What your expectations are from this work/office
• How / what your manager can do to help you with these problems
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the accommodation officer at the college. In your letter
describe the situation
explain your problems and why it is difficult to work
say what kind of accommodation you would prefer
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
Dear Sir or Madam,
Last week, you lost your luggage while traveling on holiday. Luckily, you have travel insurance. Write a letter to the manager of your insurance company. In your letter:
Describe the characteristics of what you lost
Explain how you lost it
Tell the insurance company what you need from them
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.
Write a letter to the bank's head office. In your letter:
explain why you are writing
express concern about the missing card
ask them what they intend to do
You do NOT need to write your own address.
Begin your letter as:
Dear Sir or Madam,
You should write at least 150 words.
Write a letter to the museum director to apply for the voluntary/unpaid work. In your letter,
explain why you want to do voluntary/unpaid work at the museum
describe some skills and qualities you have that would be useful
give details of when you would be available for work
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You missed an international flight due to a problem at the airport. Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
Begin your letter as follows: Dear Sir or Madam,
You recently sent some documents by post, but they did not arrive at the destination.
Write a letter to the post office manager. In your letter,
give details of the situation
describe the documents
say what action you want the post office to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
ou work for an international company. You have seen an advertisement for a training course which will be useful for your job. Write a letter to your manager. In your letter, - describe the training course you want to do - explain what the company could do to help you - say how the course will be useful for your job Begin your letter as follows: Dear Sir or Madam,
You should spend about 20 minutes on this task.
You want to join a new gym in your neighbourhood.
Write a letter to the gym manager. In your letter
•ask what types of membership are available, and what the prices are
•ask what activities are available
•ask what the joining procedure is
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
A magazine wants to include contributions from its readers for an article called ‘The book that influenced me most’.
Write a letter to the editor of the magazine about the book that influenced you most. In your letter
1)Describe what this book was about
2)Explain how this book influenced you
3)Say whether this book would be likely to influence other people
Write at least 150 words
You do NOT need to write any addresses
Begin your letter as follows:
Dear Sir or Madam.
You live in an English speaking country and you want to do some voluntary, unpaid work in a developing country. Write a letter to a company called Cultural Expeditions, which organizes such trips. In your letter:
Explain why you want to do the voluntary work.
State what your skills and experience are.
Indicate where you would like to volunteer and for how long.
Begin your letter as follows: Dear Sir / Madam
Your local newspaper is offering an award for people who have helped the community. Write a letter to the newspaper editor. In your letter
suggest someone you think should receive the award
describe what the person does to help the community
suggest an award that would be appropriate for this person
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task.
The school Library is seeking applicants for job over summer break. Write a letter to the library's manager, In the letter include:
A brief introduction of yourself
Your experience and relevant skills
Why you want the job
Dear Sir or Madam,
You have applied for a job recently and have got a letter that your candidacy has been confirmed. You are expected to start on April 17, but you will not be available on that date.
Write a letter to your new boss. In your letter:
explain your situation
expressing your concern
suggest a solution
You do NOT need to write any addresses.
Begin your letter as follows:
Dear sir or Madam,
You are going to study in a college in the UK next year. You would like to stay in a college Hall of Residence.
Write a letter to the college. In your letter
explain your accommodation requirements
explain what your food needs are
ask what alternatives are available if they cannot provide what you want
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Last Tuesday you flew from New York to Paris. When you arrived home, you discovered that you had left your cabin bag on the plane. Write a letter to the airline. In your letter, you should explain:
• where and when you lost your bag
• what your bag looks like
• what its contents were
Begin your letter as follows: Dear Sir / Madam
You should write at least 150 words. You should spend about 20 minutes on this task.
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,
You recently booked a part-time course at a college. You now need to cancel your booking.
Write a letter to the college administrator. In your letter
•Say which part-time course you booked
• Explain why you need to cancel your booking
• Ask about booking a different course
Write at least 150 words.
You do not need to write any addresses.
Begin your letter as follows:
Dear sir or madam
You have been asked to organise a special dinner to celebrate your company’s achievements this year. Write a letter to the restaurant you have chosen. In your letter say
why you want to come to the restaurant and when
how many people will attend the dinner
what special requirements you have
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task.
You have recently purchased a toy from an online shop, but the delivered product is faulty.
Write a letter to the owner of the shop. In your letter
- Describe the toy
- Give details of the problem
- Tell the owner what you want him/her to do
You do not need to write any addresses.
Begin your letter as follows :
Dear sir or madam,
You recently did a short cookery course. The cookery school has asked for your feedback on this course.
Write a letter to the course director at the cookery school.
in your letter
describe what you enjoyed about the course
say how much cooking you've done since the course
suggest another cookery course you'd like the school to offer
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You are due to start a new job next week but you will not be able to because you have some problems.
Write a letter to your new employer. In your letter:
- explain your situation
- describe your problems
- tell him/her when you think you can start
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
• explain where and when you left it
• say what action you would like the company to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have seen an advertisement in an English newspaper for a job working in the City Museum shop during the holidays. You decide to apply for the job.
Write a letter to the Director of the Museum. In your letter,
• Introduce yourself
• Explain what experience and special skills you have
• Explain why you are interested in the job
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows – Dear Sir/Madam,
You recently moved to a new neighbourhood, and you are facing difficulties with the public transportation system.
Write a letter to your local council to express your concerns. In your letter
• explain the issues you are experiencing with public transportation
• describe how these problems are affecting your daily life
• suggest possible improvements to the transportation system
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers.
Write a letter to the manager of the local bus service. In your letter introduce yourself and
•say when the incident happened
• describe what you saw and heard
• say what you would like the bus company to do about it
You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
You want to start your own small business. Write a letter to a bank requesting information about obtaining a business loan to finance your new company.
In your letter, include the following information:
what kind of business you want to start
how much money you need
the length of time over which you would expect to repay the money
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
•Explain how missing your flight impacted you
•Clearly state what you would like the airline to do
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Your local newspaper is offering an award for people who have helped the community. Write a letter to the newspaper editor. In your letter
suggest someone you think should receive the award
describe what the person does to help the community
suggest an award that would be appropriate for this person
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You are looking for a full-time job. Write a letter to an employment agency. In your letter:
• introduce yourself
• explain what sort of job you would like
• say what experience and skills you have
Begin your letter as follows: Dear Sir/Madam
You have recently had an unsatisfactory experience with the customer service of an online company.
Write a letter to the company's customer service department. In your letter
• describe the problem you faced while using their service
• explain how this issue has impacted you
• request appropriate actions to resolve the problem
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the company that sold you the item. In the letter:
give details about the order you made
explain what was wrong with the item
tell the company what you want them to do about it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
On a recent holiday, you lost a valuable item. Fortunately you have travel insurance to cover the cost of anything lost. Write a letter to the manager of the company
– describe the item lost
– explain how you lost it
– tell the insurance company what you would like them to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You are planning a holiday to Australia. You have been given the name and address of a hotel in the centre of Sydney and would like further information. Write a letter to the hotel. Ask about the availability of the rooms and the hotel's facilities. Find out if the hotel arranges day trips and ask them to send you a brochure.
You should write at least 150 words.
You do NOT need to write your own address. Begin your letter as follows:
Dear Sir/Madam,
As an international student in Sweden, you have an account with a local bank. The monthly bank transfer you receive from your parents has been delayed this month due to an error at your parents’ bank.
Write a letter to your bank. In your letter:
•introduce yourself and ask for a loan
•say why you need the money
•tell how you intend to pay back the money
You should
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the hospital. In your letter:
• Explain why you would like to do unpaid work at the hospital
• Say what type of unpaid work you would be able to do
• Give details of when you would be available for this work
Begin your letter as follows: Dear Sir or Madam
You recently booked a part-time course at a college. You now need to cancel your booking.
Write a letter to the college administrator. In your letter
-say which part-time course you booked
-explain why you need to cancel your booking
-ask about booking a different course
Begin your letter as follows:
Dear Sir or Madam,
You have seen an advertisement in an Australian magazine. For someone to live with a family for 6 months and look after their 6 years old child.
Write a letter to the parents.
explain why you would like the job
give details of why you should be a suitable person to employ
say how you would spend your free time while you are in Australia
Dear sir or Madam,
You have recently experienced irregularities with one of your bank accounts.
You requested help from customer service, but have not received any response yet.
Write a complain letter to the bank manager. In your letter:
• Explain what the issue was
• Provide the date of request and how it was done
• Ask for a solution to your request.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently booked a part time course at a college, You now need to cancel your booking.
Write a letter to your college administrator. In your letter
Say which part time course you’ve booked.
explain why you need to cancel your booking
ask about booking a different course.
Begin as : Dear Sir or Madam
You are looking for a full-time job. Write a letter to an employment agency. In your letter:
+introduce yourself
explain what sort of job you would like
say what experience and skills you have
Begin your letter as follows: Dear Sir/Madam
You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
Dear Sir or Madam,
Your employer has recently allowed some employees to work remotely from home. You would also like to work from home. Write a letter to the HR manager for permission to work from home for the next six months.
In your letter:
• mention why you are writing
• explain why you would like to work from home
• say how this can benefit you and the company
No need for address
Start with dear Sir/Madam,
A magazine wants to include contributions from its readers for an article called the book that influenced me most.
Write a letter to the editor of the magazine about the book that influenced you most. In your letter
•Describe what this book was about
•Explain how this book influenced you
•Say whether this book would be likely to influence other people
Write at least 150 words.
You do not need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,