ou should spend about 20 minutes on this task.
You want to join a new gym in your neighbourhood.
Write a letter to the gym manager. In your letter
ask what types of membership are available, and what the prices are
ask what activities are available
ask what the joining procedure is
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You should write at least 150 words.
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
•explain where and when you left it
• say what action you would like the company to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You live in an English speaking country and you want to do some voluntary, unpaid work in a developing country. Write a letter to a company called Cultural Expeditions, which organizes such trips. In your letter:
•Explain why you want to do the voluntary work.
•State what your skills and experience are.
•Indicate where you would like to volunteer and for how long.
Begin your letter as follows: Dear Sir / Madam
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,
You have lost your student identification card. This has created some problems for you. Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting
you request a new card
You do NOT need to write any addresses. Begin your letter as follows: Dear Sir/Madam,
You recently missed a flight. You think this was the fault of the airlines.
Write a letter to the airline. In your letter
- explain why you believe the airline was at fault
- describe the impact this had on your journey
- say what you want the airline to do.
Write at least 150 words.
You do NOT need to write any addresses.
Begin you letter as follows: Dear Sir or Madam,
You and your family are planning to spend a weekend at a seaside hotel.
Write a letter to the hotel, making the arrangements. In your letter
tell them when you will be arriving and leaving
explain what type of rooms you would like, and ask how much the weekend will cost
ask about activities and places of interest near the hotel
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
•explain what has happened
•describe the bag and its contents
•say what you would like them to do about this problem
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam
You recently organized an all day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter:
1) say what the participants liked about the hotel.
2) explain why they were unhappy about the food.
3) suggest what the manager should do to improve the food for the future.
write at least 150 words.
you do not need to write any adresses
Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task.
You have heard that a developer plans to build a shopping center near your home.
Write a letter to the council. In your letter
• say how you heard about the plan
• explain how you feel about it
• ask for more information about it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You live in a room in college which you share with another student.
However, there are many problems with this arrangement and you find it very difficult to work.
Write a letter to the accomodation officer at the college. In your letter
* describe the situation
*explain your problems and why it is difficult to work
*say what kind of accomodation you would prefer
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
A magazine wants to include contributions from its readers for an article called ‘The book that influenced me most’.
Write a letter to the editor of the magazine about the book that influenced you most. In your letter
1)Describe what this book was about
2)Explain how this book influenced you
3)Say whether this book would be likely to influence other people
Write at least 150 words
You do NOT need to write any addresses
Begin your letter as follows:
Dear Sir or Madam.
Task 1
You are looking for a full-time job. Write a letter to an employment agency. In your letter:
introduce yourself
explain what sort of job you would like
say what experience and skills you have
Begin your letter as follows: Dear Sir/Madam
You should write at least 150 words. You should spend about 20 minutes on this task.
Write a letter to the hospital. In your letter:
• Explain why you would like to do unpaid work at the hospital
• Say what type of unpaid work you would be able to do
• Give details of when you would be available for this work
Begin your letter as follows: Dear Sir or Madam
ou recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
•Describe the item you bought and why you need it
•explain why you are not happy with it
•say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
A museum near your home is looking for people to do part-time voluntary/unpaid work. You would like to do some voluntary/unpaid work at the museum.**
Write a letter to the museum director to apply for the voluntary/ unpaid work.**
In your letter,
- explain why you want to do voluntary/unpaid work at the museum
- describe some skills and qualities you have that would be useful
- give details of when you would be available for work
Dear Sir or Madam,
Write a letter to your local council. In the letter,
Describe the construction
Explain why the construction is a problem for you
Say what you would like them to do about it
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task.
Last week, you celebrated your birthday with some friends in a restaurant. It was a great success and you and your friends enjoyed yourselves very much.
Write a letter to the restaurant. In your letter
mention the food and service
explain that you really enjoyed the atmosphere
suggest any improvements to make things better
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers.
Write a letter to the manager of the local bus service. In your letter introduce yourself and
•say when the incident happened
• describe what you saw and heard
• say what you would like the bus company to do about it
You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
You recently organized an all-day meeting for your company, which took place in a local hotel. In their feedback participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served they liked the hotel but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
1)Say what the participants liked about the hotel
2)Explain why they were unhappy about the food
3)Suggest what the manager should do to improve the food in future
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have been to a business meeting at another company and saw a piece of equipment which can be useful for your company too.
Write a letter to your manager. In your letter:
describe the piece of equipment you have seen
why having the same equipment would be useful for your company
offer your assistance in buying the equipment
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have lost an item of value on a train. Write a letter to the railway company.
In your letter:
describe the item
explain where and when you left it
say what action you would like the company to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have bought some clothing online and are not satisfied with your purchase.
Write a letter to the company that you bought the clothing from. In your email
•Give details of purchase
•Describe the problem
•Explain why you need a replacement urgently
Write at least 150 words.
You do not need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Some construction work is being done on the street where you live for the last couple of days. The noise from the work is loud and it disturbs you.
Write a letter to your local council complaining about the noise. In your letter,
introduce yourself
explain how the noise is causing problems to you
suggest solutions to the problem
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have lost an item of value on a train.
Write a letter to the railway company. In your letter
•describe the item
• explain where and when you left it
• say what action you would like the company to take
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have recently ordered an item through the Internet, but are not happy with the purchase. Write to the company. In your letter:
– describe what you purchased,
– explain why you are not happy with the purchase,
– tell them what you would like them to do about the situation.
Dear Sir or Madam,
ou have been invited to attend an interview for a place on a course of study at a college. Unfortunately, because of a previous appointment, you cannot go to the interview at the time they wish.
Write a letter to the admissions tutor. In your letter
explain why you cannot keep the appointment
apologise and offer to arrange a new appointment
ask how long the interview will be, and whether there will be any tests during it
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have just read an article in a national newspaper which claims that town centers in your country all look very similar to each other. You don’t fully agree with this opinion.
Write a letter to the editor of newspaper. In your letter
Say which points in the article you agree with
Explain ways in which your town center is different from most other town centers
Offer to give a guided tour of your town to the writer of the article
Write at least 150 words
You do not need to write any addresses
Begin your letter as follows:
Dear Sir or Madam,
You have heard that a developer plans to build a shopping centre near your home.
Write a letter to the council. In your letter
say how you heard about the plan
explain how you feel about it
ask for more information about it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You want to organise a party in your office to celebrate something.
Write a letter to your manager about the party at the office. In your letter,
•say what the party is about
•mention why it is necessary
•explain what you expect from him/her to do
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have just read an article in a national newspaper which claims that town centres in your country all look very similar to each other. You don’t fully agree with this opinion.
Write a letter to the editor of the newspaper. In your letter,
say which points in the article you agree with
explain ways in which your town centre is different from most other town centres
offer to give a guided tour of your town to the writer of the article
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken.
Write a letter to the manager of the shop. In your letter:
• Explain how you feel about their lack of response
• Say what you think of their employees
• Give your opinion on their quality of service
Write at least 150 words.
You do NOT need to write any address.
Begin your letter as follows:
Dear Sir or Madam,
General Training Task 1
You should spend about 20 minutes on this task.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You have just read an article in a national newspaper which claims that town centres in your country all look very similar to each other. You don’t fully agree with this opinion.
Write a letter to the editor of the newspaper. In your letter,
•say which points in the article you agree with
•explain ways in which your town centre is different from most other town centres
•offer to give a guided tour of your town to the writer of the article
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task.
You and some friends want to start a weekly dance club and you have found a hall that would be suitable to hold your meetings.
Write a letter to the owner of the hall. In you letter,
1. explain your and your friends project
2. ask if it possible to rent the hall and under the what terms
3. state what day and what timings you would like to use the hall
You should write at least 150 words.
You do NOT to write any addresses. Begin your letters as follows:
Dear Sir / Madam,
You saw an advertisement for a tennis course in England but you have some problems and can’t stay for the whole course.
Write a letter to the course director. In your letter,
explain your interest in the course
describe your problems
find out whether a refund is possible if you leave early
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have applied for a job recently and have got a letter that your candidacy has been confirmed. You are expected to start on April 17, but you will not be available on that date.
Write a letter to your new boss. In your letter:
explain your situation
expressing your concern
suggest a solution
You do NOT need to write any addresses.
Begin your letter as follows:
Dear sir or Madam,
You recently bought a piece of sports equipment from an online store. When you first used the piece pf equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter :
describe the problem with the piece of sports equipment.
say what happened because of the problem.
explain what you would like the company to do.
Begin your letter as follows :
Dear Sir or Madam,
You recently moved to a new neighbourhood, and you are facing difficulties with the public transportation system.
Write a letter to your local council to express your concerns. In your letter
• explain the issues you are experiencing with public transportation
• describe how these problems are affecting your daily life
• suggest possible improvements to the transportation system
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have seen an advertisement for a weekend course to study a foreign language. Write a letter to the institution offering the course.
In your letter:
ask for details of the course
ask if the course teachers are qualified native speakers
request that the institution sends you their brochure.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir / Madam,...
Write at least 150 words.
You should spend about 20 minutes on this task.
You recently booked a part-time course at a college. You now need to cancel your booking. Write a letter to the college administrator. In your letter:
say which part-time course you booked
explain why you need to cancel your booking
ask about booking a different course
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam..........,
You have chosen This will take you about 0 minutes
STEP 1 - Read the task
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
explain what has happened
describe the bag and its contents
say what you would like them to do about this problem
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.
Write a letter to the bank's head office. In your letter:
explain why you are writing
express concern about the missing card
ask them what they intend to do
You do NOT need to write your own address.
Begin your letter as:
Dear Sir or Madam,
You should write at least 150 words.
You recently heard about some new jobs at a local department store. You would like to work there. Write a letter to store manager of the department store. In your letter - Explain how you heard about the job - Describe the kind of job you would like to have - Give details of your experience and qualifications Dear Sir or Madam,
You are planning a holiday and want to find out about the kinds of holiday packages that can be arranged by a local company.
Write a letter to the company to ask for information about the holiday packages they offer. In your letter:
•say where and when you would like to go
•include details about the kind of holiday you would like to take
•say what kind of information you would like to receive
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Part 1
You should spend about 20 minutes on this part. Write at least 150 words.
You live in a room in college which you share with another student.
However, there are many problems with this arrangement and you find it
very difficult to work.
Write a letter to the accommodation officer at the college. In your letter
describe the situation
explain your problems and why it is difficult to work
say what kind of accommodation you would prefer
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently booked a part-time course at a college. You now need to cancel your booking.
Write a letter to the college administrator. In your letter:
•Which part-time course you booked,
•Explain why you need to cancel your booking,
•Ask about booking a different course.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You get 20 minutes to complete this task.
You have seen an advertisement for a weekend course to study a foreign language. Write a letter to the institution offering the course.
In your letter:
ask for details of the course
ask if the course teachers are qualified native speakers
request that the institution sends you their brochure.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir / Madam,...
You should spend about 20 minutes on this task.
People in your area are having problems with their internet connection. Write a letter to the company which provides the connection.
In your letter,
describe the problems
explain how it is affecting people
say what the company should do to help
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,