you bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it. Dear Sir or Madam,
You have bought some clothing online and are not satisfied with your purchase.
Write a letter to the company that you bought the clothing from. In your email
•Give details of purchase
•Describe the problem
•Explain why you need a replacement urgently
Write at least 150 words.
You do not need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Your city council is planning to pull down one of the historic buildings in your town because they do not have funds to renovate it. As a citizen, you do not want it to happen.
Write a letter to the city council. In your letter,
say what the importance of this historic building is
mention why it should be renovated rather than pull down
suggest a plan to raise funds and maintain the building in the future
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
There have been some problems with public transport in your area recently.
Write a letter to the manager of the transport company. In your letter:
· Describe the problems
· Explain how these problems are affecting the public
· Suggest some changes that could be made
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Your local council is considering closing a sports and leisure centre that it runs, in order to save money.
Write a letter to the local council. In your letter,
•give details of how you and your friends or family use the centre
• explain why the sports and leisure centre is important for the local community
• describe the possible effects on local people if the centre closes
You should write at least 150 words.
You do NOT need to write your own addresses.
Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task.
You saw a brochure for a one-week walking tour in the mountains. You're very interested in taking part, but you're not very fit and are worried you wouldn't be able to keep up. Write to the tour operator. In your letter:
• Explain why you're interested in the tour.
• Ask for information about dates and prices.
• Express your concerns about your fitness level.
You do not need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You should write at least 150 words.
ou should spend about 20 minutes on this task.
You want to join a new gym in your neighbourhood.
Write a letter to the gym manager. In your letter
ask what types of membership are available, and what the prices are
ask what activities are available
ask what the joining procedure is
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
People in your area are having problems with their internet connection. Write a letter to the company which provides the connection.
In your letter,
describe the problems
explain how it is affecting people
say what the company should do to help
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have been invited to attend an interview for a place on a course of study at a college. Unfortunately, because of a previous appointment, you cannot go to the interview at the time they wish.
Write a letter to the admissions tutor. In your letter
explain why you cannot keep the appointment
apologise and offer to arrange a new appointment
ask how long the interview will be, and whether there will be any tests during it
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter:
give details of your visit to the restaurant
explain the reason for the celebration
say what was good about the food and the service
Write at least 150 words.
Dear Sir/ Madam,
You should spend about 20 minutes on this task.
You have heard that a developer plans to build a shopping center near your home.
Write a letter to the council. In your letter
• say how you heard about the plan
• explain how you feel about it
• ask for more information about it
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have seen an advertisement for part-time work in a hotel for three months over the summer. Write a letter to the manager. In your letter:
say what experience you have
ask what the work involves
enquire about conditions
Begin your letter as follows: Dear Sir / Madam
You should spend about 20 minutes on this task.
You recently attended a series of English lessons in a language school. However, you were unhappy with the teaching quality.
Write a letter to the director of the school. In your letter:
• explain why you chose to study English at the school
• describe the problems you had with the lessons
• suggest how the classes could be improved
Write at least 150 words. You do NOT need to write any addresses Begin your letter as follows:
Dear Sir or Madam,
You recently attended a series of English lessons in a language school. However, you were unhappy with the teaching quality.
Write a letter to the director of the school. In your letter:
•explain why you chose to study English at the school
•describe the problems you had with the lessons
•suggest how the classes could be improved
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You are interested in applying for a scholarship program to study at a foreign university Write a letter to the international counsellor at the university In your letter ❑ explain which course you are interested in ❑ tell what you know about the university ❑ state why you should receive the scholarship Begin with ‘Dear Sir or Madam,’ Do not write any addresses. Write at least 15O words
You have just started a course in a college which has no sports facilities of its own. Write a letter to the manager of the nearest private sports club.
In your letter
- introduce yourself
- say why you are interested in this sports club
- ask some questions about the club e.g. facilities, members, costs
Begin as follows: Dear Sir or Madam,
You recently did a short cookery course. The cookery school has asked for your
feedback in this course.
Write a letter to the course director at the cookery school. In your letter
• describe what you enjoyed about the course
• say how much cooking you’ve done since the course
• suggest another cookery course you’d like the school to offer
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
Describe what happened that caused you to miss your flight
Explain how missing your flight impacted you
Clearly state what you would like the airline to do
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
Writing Task 1
you have bought some clothing online and are not satisfied with
your purchase.
Write a letter to the company that you bought the clothing from. In
your email
-> give details of the purchase
-> Describe the problem
-> Explain why you need a replacement urgently
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You are soon going to spend three months doing work experience in an organisation.
Write a letter to the manager of the organisation where you are going to do work experience. In your letter
-Thank the manager for the opportunity to do work experience
Explain what you hope to learn from the work experience
Ask some questions about the work experience you are going to do
Begin you letter as follows : Dear Sir or Madam,
You would like to participate in a work-related seminar in another country. Write a letter to the person in charge of the seminar and ask for detailed information regarding the dates, program, accommodation and cost. Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
You have heard that a developer plans to build a shopping centre near your home.
Write a letter to the council. In your letter
say how you heard about the plan
explain how you feel about it
ask for more information about it
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Model answer
You have chosen This will take you about 0 minutes
STEP 1 - Read the task
Last week you were on a flight to London. Unfortunately, when you got off the plane, you left a bag there. You did not remember about the bag until you got to your hotel.
Write a letter to the airline. In your letter
explain what has happened
describe the bag and its contents
say what you would like them to do about this problem
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You should spend about 20 minutes on this task.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You missed an international flight due to a problem at the airport.
Write a letter to the airline. In your letter:
•Describe what happened that caused you to miss your flight
•Explain how missing your flight impacted you
•Clearly state what you would like the airline to do
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows
Dear Sir/Madam,
I am writing this letter to discuss regarding my missed flight of January 13 from Toronto pearson airport because of some technical difficulties at The airport.
The flight was scheudle to be departure in afternoon at 1300 to Heathrew airport London. I was present at the airport 2 hours before the schedule time of boarding. As per the information on the screens I went to gate F for the schedule departure. But after some time i came to know about that flight is already boarded from a a differnet gate number. Hence, I missed.
Because of that i missed my important meeting in London and i had to book a accomadation for the night too. I request you to efund me my ticket price including charges of accomodation.
Hoping to hearback from you.
Sam
You have recently experienced irregularities with one of your bank accounts.
You requested help from customer service, but have not received any response yet.
Write a complain letter to the bank manager. In your letter:
• Explain what the issue was
• Provide the date of request and how it was done
• Ask for a solution to your request.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You are studying a short course in another country. Your accommodation was arranged by the course provider. There is a major problem with the accommodation.
Write a letter to the course provider. In your letter,
– say what the problem is
– describe the accommodation you thought you were getting
– ask the provider to solve the problem
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
A magazine wants to include contributions from its readers for an article called the book that influenced me most.
Write a letter to the editor of the magazine about the book that influenced you most. In your letter
•Describe what this book was about
•Explain how this book influenced you
• Say whether this book would be likely to influence other people
Write at least 150 words.
You do not need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have seen an advertisement in an Australian magazine for someone to live with a family for six months and look after their six- year-old child.
Write a letter to the parents. In your letter
– Explain why you would like the job
– give details of why you would be a suitable person to employ
– say how you would spend your free time while you are in Australia
Write at least 150 words.
You do NOT need write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have been invited to attend an interview for a place on a course of study at a college. Unfortunately, because of a previous appointment, you cannot go to the interview at the time they wish.
Write a letter to the admissions tutor. In your letter
•explain why you cannot keep the appointment
•apologise and offer to arrange a new appointment
•ask how long the interview will be, and whether there will be any tests during it
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You recently booked a part-time course at a college. You now need to cancel your booking.
Write a letter to the college administrator. In your letter:
•Which part-time course you booked,
•Explain why you need to cancel your booking,
•Ask about booking a different course.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You get 20 minutes to complete this task.
A museum near your home is looking for people to do part-time voluntary/unpaid work. You would like to do some voluntary/unpaid work at the museum.
Write a letter to the museum director to apply for the voluntary/unpaid work. In your letter,
explain why you want to do voluntary/unpaid work at the museum
describe some skills and qualities you have that would be useful
give details of when you would be available for work
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do. Begin your letter as follows: Dear Sir or Madam,
ou recently purchased an item from a local store, but you are not satisfies with your purchase. Write a letter to the manager of the store. In your letter
•Describe the item you bought and why you need it
•explain why you are not happy with it
•say what you would like the manager to do
Begin your letter as follows:
Dear Sir or Madam,
You are a student who wants to apply to the Green Pines College. You are experiencing financial problems at the moment.
Write a letter to the Principal of the College explaining your situation and
ask for information on scholarships or other means of financial help available.
Dear Sir/Madam,
You and your colleagues have recently attended a foreign language training course organized by your company. Now you all want to do some more language training.
Write a letter to your manager. In your letter,
say how you and your colleagues felt about the course
explain why you all want to do more language training
suggest when and where the training could take place
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have lost an item of value on a train. Write a letter to the railway company.
In your letter:
describe the item
explain where and when you left it
say what action you would like the company to take
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Write a letter to the museum director to apply for the voluntary/unpaid work. In your letter,
explain why you want to do voluntary/unpaid work at the museum
describe some skills and qualities you have that would be useful
give details of when you would be available for work
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You have lost your student identification card. This has created some problems for you.
Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting you
request a new card
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir/Madam,
I'm writing to you regarding my lost identification card
For the past year, you have been a member of a local club. Now you want to discontinue
your membership.
Write a letter to the club secretary. In your letter
● state what type of membership you have and how you have paid for this
● give details of how you have benefited from the club
● explain why you want to leave
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to a company asking for a refund for something you bought from them online.
Write a letter to the Customer Service department. In your letter:
· Describe the item you bought
· Outline what the problem is
· Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You are soon going to spend three months doing work experience in an organisation.
Write a letter to the manager of the organisation where you are going to do work experience. In your letter
•thank the manager for the opportunity to do work experience
•explain what you hope to learn from the work experience
•ask some questions about the work experience you are going to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
As an international student in Sweden, you have an account with a local bank. The monthly bank transfer you receive from your parents has been delayed this month due to an error at your parents’ bank.
Write a letter to your bank. In your letter:
•introduce yourself and ask for a loan
•say why you need the money
•tell how you intend to pay back the money
You should
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
The school Library is seeking applicants for job over summer break. Write a letter to the library's manager, In the letter include:
A brief introduction of yourself
Your experience and relevant skills
Why you want the job
Dear Sir or Madam,
You are going to study in a college in the UK next year. You would like to stay in a college Hall of Residence.
Write a letter to the college. In your letter
explain your accommodation requirements
explain what your food needs are
ask what alternatives are available if they cannot provide what you want
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You have been to a business meeting at another company and saw a piece of equipment which can be useful for your company too.
Write a letter to your manager. In your letter:
describe the piece of equipment you have seen
why having the same equipment would be useful for your company
offer your assistance in buying the equipment
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You recently stayed at a hotel and you had a great time.
Write a letter to the hotel. In your letter
thank the manager and his staff
give some particular examples of why you enjoyed your stay at the hotel so much
explain that you have written a review of the hotel on a popular website for tourists
You should
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
You are studying a short course in another country. Your accommodation was arranged by the course provider. There is a major problem with the accommodation.
Write a letter to the course provider. In your letter,
– say what the problem is
– describe the accommodation you thought you were getting
– ask the provider to solve the problem
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,