You have decided to leave your current job even though you enjoy it.
Write a letter to inform your manager of your decision. In your letter:
• Tell the manager about your decision and the reason for it
• Describe what you learnt in your current job
• Ask the manager to write a reference letter to help you with future employment.
You have seen an advertisement for part- time job at a restaurant and want to apply for it.
Write a letter to the manager.
In your letter:
-describe your experience.
-tell him why you are interested in the job.
-say why you think you wojld be suitable for the job.
You recently bought some new furniture for your living room online. You were told that the furniture would arrive within 5 working days, but it has been 2 weeks, and it has still not arrived. You phoned the shop but no action was taken.
Write a letter to the shop manager. In the letter,
• explain that the furniture has not arrived
• describe what happened when you phoned the shop
• say what you would like the manager to do
A lot of places in the world rely on tourism as a main source of income. Unfortunately, tourism can also be a source of problems if it is not managed correctly. Describe the advantages and disadvantages of tourism in the modern world. Do you think that benefits of tourism out weight its drawbacks?
You experienced an incident on public transport that caused you distress. Write a letter to the manager of the public transport company.
In your letter
▪ describe the incident
▪ explain how this incident affected you
▪ suggest what could be done about it
You recently attended a conference and you would like to give a presentation in your office about the information you gained by attending the conference.
Write a letter to your manager asking for permission to give a presentation. In your letter:
describe what type of presentation you have in mind
what topics it would cover and how long it would take
who should participate in the presentation and where should it be conducted
You recently stayed at a hotel and found the service unsatisfactory. Write a letter to the hotel manager. In your letter:
Explain the problem with the service.
Describe how this affected your stay.
Suggest what you would like the hotel to do as compensation
You use the local swimming pool often and during one of your visit you have encountered a problem. Write a letter to the manager and say
– What the problem was and when it happened
– What the swimming pool staff have done about it
– Suggest your own solution to the problem.
You are due to move into a rented apartment next week but you will not be able to due to an unexpected problem.
Write a letter to the property manager. In your letter
Explain the situation
Describe your problems
Tell him/her when you think you can move in
Your manager has asked you to arrange a programme for three first day at work of a new employee. You can only be there for the morning
Write a letter to your manager. In your letter
- Explain why you can only be there for the morning.
- say how you could help the new employee in the morning.
- suggest what the new employee could do in the afternoon.
You recently had some items shipped to you from overseas. Upon receiving the shipment you found that some things were damaged in transit. Write a letter to the manager of the shipping company. In your letter
Provide the details of your shipment
Describe the damage
Say what actions you want the company to take
Write a letter to your manager complaining about parking situation at work.
In your letter, you should:
describe the problems are
explain why should solve the problems
suggest how to solve the problems.
You need to take leave from your work of over one month for personal reasons.
Write a letter to your manager. In your letter:
explain the reason for the leave and the length of leave you need
explain how you will keep up-to-date while you’re away
suggest how your work could be covered while you are away
You should spend about 20 minutes on this task.
A good friend has just changed schools and is having difficulty fitting in and needs your advice.
You should spend about 20 minutes on this task.
You are studying for a qualification, and you would like some time off work to complete it.
Write a letter to your manager. In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
Say how the qualification helps your job or company.
You do NOT need to write any addresses.
You should write at least 150 words.
A lot of places in the world rely on tourism as a main source of income. Unfortunately, tourism can also be a source of problems if it is not managed correctly. Describe the advantages and disadvantages of tourism in the modern world. Do you think that benefits of tourism outweight its drawbacks?
Directors and managers of organisations are often older people. Some people say that it is better for younger people to be leaders. To what extent do you agree or disagree?
You recently travelled with a certain airline. Write a letter to the manager about your experience. Please say
– Where and when did you travel?
– What did you like or dislike?
– What can you suggest for improvement?
Your company introduced a work uniform that you are mostly happy with, except for one thing. Write a letter to your manager and include the following:
– What do you like about the uniform?
– What don’t you like about the uniform?
– Make suggestions how to improve the uniform.
You bought a new color TV set in a shopping mall, but it is in poor quality.
Write a letter to the store manager. In your letter
Introduce yourself
Explain what is wrong with the TV set
Say what action you would like him to take
You recently bought a new television when you unpacked it ae home you found that it was damaged.
Write a letter to the manager of the shop where you bought the tv in your letter.
_give details of ref tv and when you bought it
_ explain about the damage
You have just started a course in a collage which has no sports facilities of its own. Write a letter to the manager of the nearest private sports club. In your letter:
• Introduce yourself
• say why you are interested in this sports club
• ask some questions about the club
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You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the
manager what action he will take over this matter.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the manage� should do to improve the food in future
You should spend about 20 minutes on this task. You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating / cooling system in the hotel was quite inadequate. Write a letter to the manager of the hotel. In your letter:
give details of what went wrong
explain what you had to do to overcome the problem at the time
say what action you would like the manager to take
You should write at least 150 words
You recently went shopping at the local supermarket. When you got jome and noticed your bill, you found that you had Bern charged for for items you did not buy. Write a letter to the supermarket manager explaining what has happened.
In your letter, tell the manager:
-Describe the stuation
-How you fell about the error
-What you would like him/her to do about it
You are going to spend three months doing work experience in an organization.
Write a letter to the manager of the organization where you are going to do work experience. In your letter:
•Thank the manager for the opportunity to do work experience,
•Explain what you hope to learn from the work experience,
•Ask some questions about the work experience you are going to do,
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
You get 20 minutes to complete this task.
You recently attended a meeting at a hotel. When you returned home , you found you had left some important paper at the hotel .
Write a letter to the manager of the hotel . In your letter
• Say where you think you left the papers
• Explain why they are so important
• Tell the manager what you want him/her to do
You recently purchased a kitchen appliance, but it was delivered late and damaged.
Write a letter to the store manager to complain about the issue. In your letter:
- describe what item and problems
- explain how the late and damaged delivery affected you,
- state what you would like the store to do to resolve the problem.
A building company is planning to build new houses on some land near where
you live and has asked the people to give their comments. Write a letter to the
manager of the building company and
- Say how you heard about the plan of the building company
- Give your opinion of the plan
you recently bought a large expensive item but when it was delivered to your home you found some problems with it. Write a letter to the manager of the shop. In your letter
Give details of what you bought
Describe the problems with your item
Say what you want the shop to do
You have just started a course in a college which has no sports facilities of its own. Write a letter to the manager of the nearest private sports club.
In your letter
- introduce yourself
- say why you are interested in this sports club
- ask some questions about the club e.g. facilities, members, costs
Begin as follows: Dear Sir or Madam,
You have recently used a moving company to move your household items to a new place and they have been damaged in transfer. Write a letter to the company’s manager and say
– When and where did it take place?
– What is your complaint?
– Suggest a reasonable solution.
You recently bought an expensive electronic product from a store, and found that the product does not work properly. Write a letter to the store manager. In your letter,
Complain about the problem
Propose action for the store to take Request confirmation that this is agreed
Begin your letter 'Dear'
Do not write any addresses
Write a letter to the cinema manager to inform him/ her that you have lost your bag in the cinema. In your letter you should
- tell exactly what happened and when
- explain where you think you left the bag
- ask the manager to help find your bag.
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at the hotel.
Write a letter to the manager of the hotel. In your letter:
•Explain the problem
•Suggest a solution
•Say why parking will benefit all employees
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You should write at least 150 words.
You have a problem with a recently hired employee in your workplace.
Write a letter to the HR manager. In your letter:
Describe the problem the new employee has caused
Explain how other employees about the new employee's conduct
Say how you expect HR manager to address the situation.
Of late, it is believed that students studying in secondary school and high school should be taught how to manage money as it is an important life skill. To what extent do you agree or disagree with this argument? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You and your friends ate a meal at a restaurant to celebrate a special occasion, and you were extremely dissatisfied with the experience.
Write a letter to the restaurant manager. In your letter:
Explain the reason for the celebration
Give details of your visit to the restaurant
Say what you would like the restaurant to do
Write at least 150 words. You do NOT need to write any addresses
you are studying and doing a part time job . A full time position recently opened in the company and your manager is asking you to quite your studies and start working full time. write a letter to him and say
what is your decision?
why did you make the decision?
suggest a solution that will suit both you and the company.
Writing
Task1
Letter
As a teacher, you would like to take your students on a field trip to a museum.
Write aletter to the manager
There have been several complaints about the reception area where visitors
fo your company arrive. Your manager has asked you to suggest how the
reception area could be improved.
Write a letter to your manager. In your letter
describe the complaints that have been made
say why the reception area is important
suggest how the reception area could be improved
You recently bought a piece of computer equipment but it was broken. You
work at home and you need this equipment for your work.
Write a letter to the shop manager. In this letter:
• describe the problem with the equipment
• explain how this problem is affecting your work
• say what you would like the shop to do
One of your friends wants to apply for a job at a summer school camp as a sports coach. Write a letter to the camp manager to recommend your friend.
In your letter:
say how well you know your friend
describe the qualifications and experience that your friend has
explain why your friend would be suitable for this job.
It is a good thing for the senior managers to have better salaries than other workers in a company or organization? To what extent do you agree or disagree?
The charts below show the workforce profile at the top management jobs by ethnicity and race in South Africa based on a 2015/16 report.
You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.
Write a letter to the store manager. In the letter:
•describe the situation
• explain why you are dissatisfied
• say what you want the manager to do
Write a letter to your manager to request setting up a cafeteria for the staff.
You are working for a company. You need to take some time off work and want to ask your boss about this.
Write a letter to your manager. In your letter:
explain why you want to take time off work
and how long you need
explain how you will keep up-to-date while you are away
suggest how your work could be covered while you are away
You stayed in a hotel for some days in an overseas country. You have forgotten some things in the hotel room after checkout.
write a letter to the hotel manager. In your letter
Inform him about your stay
Describe the things hat you have forgotten there
State what you want them to do now