You bought a piece of furniture from a store in another town recently. there is a problem with the item you purchased. write a letter to the store manager. in your letter
Explain the details of your purchase.
Describe the problem that you have with it
suggest what can be done about it
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write a letter to the restaurant's manager in abot 150-200 words.
- state what problems you had with the food you ordered
- complain about the service
- describe how you want the restaurant to resolve the problem
You work for a large corporation. You want to apply for one month's leave owing to illness .Write to your manager requesting leave for the same In your letter
Introduce yourself
• describe about your illness
• Infrom the manager how you intend to manage your job assignments in your absence.
The chart below compares levels of recycling, as well as some less environmentally friendly forms of waste management, in fifteen European countries. Summarise it.
you recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
•explain the problems you have had in contacting the company, and explain your dissatisfaction
•describe the problems with the car
•tell the manager what you want him to do
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
The table below shows the percentage participation of women in senior management in three companies between 1975 and 2015.
You are working for a company. You need to take some time off work and want to ask your manager about this.
Write a letter to your manager. In your letter:
•Explain why you want to take time off work
•Give details of the amount of time you need
•Suggest how your work could be covered while you are away
With the improvements in today’s health care, society has to care for more and more elderly people. Do you feel that society will be able to cope with the increase in numbers of elderly people today and how can it be managed? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You recently had a positive experience at a department store where a staff member was vey helpful to you. Write a letter to the store manager. In your letter,
Mention which part of the store you visited
Describe how the staff member assisted you
Suggest what would you like the manager to do to reward their good services.
some people say that organisations are more successful when managers and workers communicate well with each other. Other people say that there are more important factors that make organisations successful. Discuss both views and give your own opinion.
You have found out that a building company is planning to build new houses close to your home. Write a letter to the manager of the construction company. In your letter
say how you found out about their plan
describe how you feel about the proposed development
explain what you hope the building company will do
You have recently flown to another country on a business trip. You were satisfied with the flight, but didn’t like services at the airport. Write a letter to the airport manager and say
– Give your flight details.
– Why were you disappointed?
– Suggest some improvements to the airport services.
You and your friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter:
· Give details of your visit to the restaurant
· Explain the reason for the celebration
· Say what you liked about the food or service
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
You missed an important meeting at work.
Write a letter to your manager. In the letter:
• Apologise for not attending
• Explain why you did not attend
• Say what you will do to make up for it
Write a letter to your manager asking for permission to give a presentation. In your letter:
describe what type of presentation you have in mind
what topics it would cover and how long it would take
who should participate in the presentation and where should it be conducted
You do NOT need to write any address.
YOU WORK FOR AN INTERNATIONAL COMAPNY, AND WOULD LIKE TO SPEND SIX MONTH WORKINGIN ITS HEAD OFFICE IN ANOTHER COUNTRY. WROTE A LETTER TO YOUR MANAGER. IN YOUR LETTER EXPLAIN WHY YOU WANT TO WORK IN THE COMAPNY'S HEAD OFFICE FOE SIX MONTHS, SAY HOW YOUR WORK COULD BE DONE WHILE YOU ARE AWAY, ASK FOR HIS/HER HELP IN ARRANGING IT.
You should spend about 20 minutes on this task.
You are studying for a qualification, and you would like some time off work to complete it.
Write a letter to your manager. In your letter:
Ask for some time off to complete a qualification.
Suggest what you will do later at work if you have time off.
Say how the qualification helps your job or company.
You do NOT need to write any addresses.
You should write at least 150 words.
Academic burnout is becoming a serious issue among students due to heavy workloads, high expectations, and social pressures. Some people believe that students should manage their own stress, while others argue that schools and universities should help prevent burnout. Discuss both views and give your own opinion.
After Staying in a hotel in another city for a week when you got home, you discovered that you had forgotten something of value in the hotel room.
Write a letter to the hotel manager. In your letter,
•Describe the item you forgot and say where you left it
•ask hotel to send it to you
•Suggest a way to pay for the postage.
The table below shows the proportion of women in the labor force and women in management in five countries. Summarise the information by selecting and reporting the main features and making comparisons where relevant. (Đức Trung)
Some employers reward members of staff for their exceptional contributions to the company by giving them extra money. this practice can act as an incentive for some, but may also have a negative impact on others. To what extent is this style of management effective? Are there better ways of encouraging employees to work hard?
You are organising a trip to the Snowy Mountains in New South Wales for a group of students from Perth in Western Australia.
Write to the manager of Student Hostel Services. In your letter, explain:
when you want to visit the Snowy Mountains
how long you will stay
how many students are in your group and what accommodation you will require
There have been some problems with the public transport you use to commute daily.
Write a letter to the manager of the public transport company.
In your letter:
describe the problems
explain how these problems are affecting you and others
suggest what could be done about it
You work for an international company. You have seen an advertisement for a training course which will be useful for your job. Write a letter to your manager. In the letter:
•describe the training course you want to do
•explain what the company could do to help you
•say how the course will be useful for the job
Your next-door neighbor like to listen to music late of night. Because of the loud music, you often lose sleep. Write a letter to the building manager.
You and your colleagues want to use a company room. Write a letter to your manager and ask for permission. In your letter.
Explain why you need the room.
Describe which room you need and why.
Tell what changes you'll need in the room.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
explain the situation
complain about the bad service
ask for immediate delivery of your order or your money back
You recently noticed a local restaurant that was offering a part-time job.
Write a letter to the restaurant’s manager. In your letter,
– explain that you would like to apply for the job
– give some details of any relevant experience that you have
– specify the days and times that would suit you
You recently stayed at a hotel during a business trip. However, you faced several issues during your stay.
Write a letter to the hotel manager. In your letter:
Describe the problems you faced during your stay
Explain how these problems affected you
Suggest what the hotel should do to improve their service
Write at least 150 words.
You recently organised an all-day meeting for your company,which took place in a local hotel.in their feedback,participants at the meeting said that they liked the hotel,but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel.In your letter
*say what the participants liked about the hotel.
*Explain why they were unhappy about the food.
*suggest what the manager should do to improve the food in future.
You have just started a course in a college which has no sports facilities of its own.Write a letter to the manager of the nearest private sports club.In your letter
• introduce yourself
• say why you are interested in this sports club
• ask some qustions about the club e.g facilities,members,costs.
On a recent holiday, you lost a valubale item.
Fortunately, you have travel insurance to cover the cost of anything lost. Write a letter to the manager of your insurance company, in your letter -
Describe the item you lost
- Explain how you lost it
-Tell the insurance company what you would like to do
write a letter to the manager of a hotel , who has given an advertisment in the newspaper for a vacancy of Chef.
You recently attended a meeting at a hotel. When you return home, you found you had left some important papers at the hotel. Write a letter to the manager of the hotel.
-Explain the problem.
-Say why the documents are important.
-Suggest a solution.
General Training Task 1
You should spend about 20 minutes on this task.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
You are having some problems with hygiene at your new gym.
Write a letter to the manager of the gym. In your letter,
● describe when you enrolled
● describe the issues
● suggest some solutions
Write at least 150 words.
You do NOT need to write any addresses.
You recently visited a department store. One member of staff at the store was very helpful to you and you want to tell the store about this.
Write a letter to the store manager. In your letter.
- say which part of the store you visited
- describe how this member of staff was helpful to you
- say what you would like the manager to do
Your company is going to give a special training course for staff.
Your manager has asked you to find out if the local conference
centre has the right facilities to hold this course.
Write a letter to the manager of the conference centre. In your
letter:
● Give details about the course
● Describe what equipment you will need for the course
● Ask some further questions about the facilities at the
conference centre
You have recently bought a Telephone with answer machine from an online shop. The web page said that the answer machine shows you a list of who left a message so you can choose which to play first. But after taking it home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
• say who you are
• explain the problem
• say what action you would like the store to take
Formal letter :
You are working for a company. You need to take some time off work and want to ask your manager about this .
Write a letter to the manager . In your letter:
•Explain why you take time off work
•Give details of the amount of time you need
• Suggest how your work covered while you are away
You know that a building company is planning to build new houses in immediate proximity to your house. Write a letter to the manager of the company.
In your letter
– Say how you found out about their plan
– Describe how you feel about it
– Explain what you hope that they do about it
n order to have a successful organization, managers should consider more than salary or wages. To what extent do you agree or disagree?
You found the Lost item at the park and want to return. Write a letter to the park manager
Describe the item
Say where and when you found it
Ask how to return it to the owner
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager.
describe the complaints that have been made
say why the reception area is important
suggest how the reception area could be improved
Write at least 150 words.
You do NOT need to write any addresses.
You recently attended a training course organised by a local community centre. You were very satisfied with the course and the support provided by the staff.
Write a letter to the manager of the community centre. In your letter:
•Introduce yourself
•Explain what you liked about the course and the service provided
•Give some suggestions for improvement
Students generally prefer to choose the period they are supposed to study and the period they are free to have fun. They should be allowed to do their time management. Do you agree or disagree?
A company offers a temporary job with no salary, but it helps you to gain some work experience. Write a letter to the manager of the company. In your letter, -introduce your previous work experience -tell the manager which department you want to work -describe what expectation you have from the job
You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken.
Write a letter to the shop manager. In your letter
-Describe the problem with the equipment
-Explain what happened when you phoned the shop
-Say what you would like the manager to do
You work for an international company,and would like to spend six months working in its head office in another country.
write a letter to your manager.in your letter
explain why you want to work in the companys hear office for six months
say how your work could be done while you are away
ask for his/her help in arranging it
You recently organised an all day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch. Write a letter to the manager of the hotel. In your letter Say
what the participant liked about the hotel.
Explain why they were unhappy about the hotel.
Suggest what the manager should do to improve the food in future.