Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express:
why you went to the shop/office
how the employees behaved to offend you
what you expect the company to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
There have been several complaints about the reception area where visitors
fo your company arrive. Your manager has asked you to suggest how the
reception area could be improved.
Write a letter to your manager. In your letter
describe the complaints that have been made
say why the reception area is important
suggest how the reception area could be improved
You have just returned home from a holiday and have received photographs from a friend who was on holiday with you.
Write to your frind thanking them for the photographs. You should include:
-a description of the photos
-the most memorable thing about the holiday
-invite them to come and stay with you
You recently notice a local restaurant that was offering a part-time Job.
Write a letter to the restaurant’s manager.
•Explain that you would like to apply for the job
•Give some details of any relevant experience that you have
•Specify the days and times that would suit you.
You should spend about 20 minutes on this task.
You have just received a credit card statement from your bank. The statement lists a number of
expensive purchases that you are sure you did not make.
Write a letter to the bank manager. In the letter:
• Introduce yourself.
• Explain that you did not buy the items listed. – I am on vacation
• Say what you would like the bank to do to fix the problem.- investigate the case/send revised credit
card statement
You have recently been on a business trip to see some equipment that your company
needs. Write a letter to the company that owns this equipment and say:
• Describe the equipment
• Ask for features and specifications of this equipment
• Explain why your company needs this equipment
Write a letter to the Manager to complain about the problems that you met on the flight recently.
In your letter you should: -
1. give details of flight
2. What were the issues with the flight.
3. What you want the manager to do about it.
You recently read an article in a newspaper about your childhood friend with whom you have lost contact for a long time.
Write a letter to the editor. In your letter:
•Say which edition and when did the article appear
•Explain why you lost contact with your friend
•Say how you want them to help you to get back in touch
Write at least 150 words
Your neighbours have recently written to you to complain about the noise from
your house/ flat.
Write a letter to your neighbours. In your letter
•explain the reasons for the noise
•apologise
•describe what action you will take
A friend of yours recently gave you a nice birthday present.
Write a letter to your friend. In your letter:
-Thanks her for the present and say why you particularly like it.
-Describe some other presents that you received.
-Explain some of the things you did on your birthday.
You have recently moved to a different city for work, but you want to maintain contact with a friend from your previous workplace. Write a letter to your friend. In your letter,
•Describe the city you moved to
•Tell him/her about your new job
•Invite him/her to visit you
You do NOT need to write any addresses
You recently went shopping at a department store and you were disrespected by one of the employees .
Write a complaint letter to the sales manager of the department store.
In your letter you should
Let him know about the rude behaviour of the clerk
Clearly state how it happened
And tell the manager about the bad behavioir
You were recently helped by an employee at the airport, write to the airport authority. in your letter
-describe the problem
-Talk about how you were helped
-Suggest how to reward the employee
You have received a letter from your university, The University of Cambridge, demanding a reason for your absence from an exam. You were ill that day, but failed to submit the evidence. Write a letter to the examinations committee explaining your situation. You should include:
- Apologies for the situation
- Identification for yourself (name, student number, case number)
- An explanation of what had happened and any possible evidence you may have
- Possible resolutions to consider.
You recently spent the night at an expensive hotel. There was a problem with your room, but the hotel staff was unable to do anything about it. Write a letter to the hotel manager. In your letter • describe the problem. • explain what happened when you asked the hotel staff for help. • say what you would like the manager to do.
You recently received an invitation to a dinner party at your friend’s house. Write a letter to accept the invitation. In your letter:
explain why you are accepting the invitation
describe why you are looking forward to the dinner party
offer to bring a dish to share
You do NOT need to write any addresses.
You recently did a cookery course. The cookery school has asked for your feedback on this course. Write a letter to the course director at the cookery school. In your letter Describe what you enjoyed about the course Say how much cooking you have done since the course Suggest another cooker course you would like the school to offer
You recently bought a piece of sports equipment from an online store. When you first used the piece of sports equipment, you found a problem with it.
Write a letter to the manager of the online store. In your letter.
Describe the problem with the piece of sports equipment
Say what happened because of the problem
Explain what you would like the company to d
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You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the
manager what action he will take over this matter.
You exercise regularly and have been a member of many different gyms. Recently you moved into a new neighbourhood and joined a new gym. You have noticed people at this gym do not bother to wipe down the machines after use and often leave dirty towels on the benches in the changing rooms. Write to Mr Koto, the manager. In your letter:
Explain who you are
Describe the problem exactly
Make suggestions to improve the gym
You recently made a journey by train. When you got on the train, you realised you had left a bag on the platform.
Write a letter to the station manager. In your letter
•give details of where and when you left the bag
•describe the bag and its contents
•suggest how you could get the bag back
The maps below show changes in the Spanish city of Castellón in recent times. Summarize the information by selecting and reporting the main features, and make comparisons where relevant.
You recently moved house and you used a removal Company to help you move your belongings. However, some of your things were damaged in the move. Write a letter to the manager of the removal company. In your letter,
• Give details of the move
• Describe the damage
• Say what you would like the manager to do.
The chart below shows the value of one country's exports in various categories during 2015 and 2016. The table shows the precentage change in each category of exports in 2016 compared with 2015.
You have joined a sports club recently. You are having some problems. Write to the manager and include this information.
1) Explain why you joined this club
2) Tell your problems
3) Give solutions
You recently discovered that there are plans to build a new airport in your area and you are not happy with it. Write a letter to the local authority. In your letter,
Say how you found out about the plans
Explain what problems your neighborhood will face
Suggest some possible solutions to those problems.
On a recent holiday you lost valuable item. Fortunately, you have travel insurance company to cover the cost of anything lost. write a letter to the manager of your insurance company. In your letter
Describe the item you lost
Explain how you lost it
Tell the insurance company what you would like them to do
In recent years, the pressure on schools and university students has been increasing. And they are pushed to work hard at a very young age. Do you think it is a positive or negative development?
You have been a living in a rental apartment for the past year. Recently, a new neighbour moved in who has loud parties several times a week.
Write a letter to your landlord. In your letter:
Explain the situation
Describe why it bothers you
Suggest a solution
A friend of yours recently gave you a nice birthday present. Your friend has written
a letter to you asking for advice regarding a visit that his/her parents will be making
to your area in the near future.
Write a letter to your friend. In your letter,
• recommend a place where they can stay
• suggest the places they can visit
• offer to do something with them
You recently finished studying at a university in another country where you shared a house with a fellow student. Something urgent came up while your housemate was away on a short trip and you had to leave without saying goodbye.
Write to your housemate. In your letter
Apologize for leaving without saying goodbye.
Explain why you had to leave.
Recently you had a holiday overseas and you stayed with a family member who has just sent you a letter and some photos of your holiday.
Write a letter to your family member. In your letter:
- thank him/her for the photos and for the holiday
- explain why you didn’t send a letter earlier
- invite your family member to come and stay with you
You are disturbed by the noise coming from a restaurant opened nearby recently. write a letter to the restaurant manager and say
1. what problem do you experience
2. what should the management do about it
3. what you will do if the problem is not resolved
You were late for a friend’s wedding recently and would like to explain why.
Write a letter to your friend. In your letter:
•apologize for being late
•explain the reason why you were late
•suggest some activities you could do together when you both have time
You do NOT need to write any addresses.
Begin your letter as follows:
Dear .....................,
You recently bought some train tickets for a journey a week in advance. When you went to the station to catch the train, you were told you could not use the tickets and the staff were very unhelpful to you.
Write a letter to the train company. In your letter:
Describe the problem you had with the tickets
Say why were unhappy with the staff
Suggest what action the train company should take
You recently attended a meeting at a hotel. When you returned home, you found you had left some important papers at hotel.
Write a letter to the manager of the hotel. In your letter
•say where you think you left the paper
•explain why they are so important
•tell the mamager what you want him/her to do
You should spend about 20 minutes on this task.
You have recently started work in a new company.
Write a letter to an English-speaking friend. In your letter,
•explain why you changed jobs
•describe your new job
•tell him / her your other news
You travelled by a long-distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter,
inform the bus company of when and to where you travelled
describe your suitcase and what happened to it
explain why the company should pay for a new suitcase
You recently stayed at your friends's place to look after the house while he/she is away. you accidently damaged something in his/her house. write a letter to your friend.
in your lettter you should
describe what the accident was explain
when it happened.
suggest how you damage can be fixed.
Professionals like doctors, teachers and lawyers contribute equally to society with non-professionals including entertainers and sports people. Thus, they should receive equal pay. Do you agree or disagree with this statement? Use specific reasons and examples to support your position.
You should spend about 20 minutes on this task.
During a recent plane journey, you sat next to a businessman who owns a chain of restaurants. You talked to him and he suggested that you should contact him about a possible job in one of his restaurants.
Write a letter to this businessman. In your letter,
remind him when and where you met
tell him what kind of job you are interested in
say why you think you would be suitable for the job
Write at least 150 words.
Recently saw an advertisement local news paper having some vacancies in a supermarket. Write a letter to the recruiting officer in your later
Post for which you are applying
Give details about your experience.
Why you ant to get this job.
You recently went to a concert and thought one of te singers was very good. You want to tell him hoe you feel.
Write a letter to the singer. In your letter
- say how you feel about his performance
-give details of your musical activities
-explain how you would like him to help you with your musical activities
You have bought furniture from a store. When you received, there were some damages. Write a letter to the concerned store manager.
In your letter, you should: Give information about the furniture. Explain the damage Ask the manager to solve your issue.
With the recent improvements to internet , people can leave views or opinions on goods or services they have purchased. Is it a good or a bad thing , discuss both giving your own answer with example.
In recent years, there has been a rise in the popularity of second-hand clothing amongst the younger generation. Why is this happening? Do you think it’s a positive or negative development?
Nowadays, news companies spend a lot of money covering international news. However, local news is more relevant to people’s lives and should receive more funding.’ To what extent do you agree or disagree with this statement?
1.You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. Write a letter to the taxi company. In your letter
osay why you are writing and how you feel
o explain what happened
o tell them what you would like them to do.
You are looking for a full-time job, and recently you saw a job opening in an advertisement. Write a letter to the company. In your letter: introduce yourself explain what sort of job you would like to do and say what experience and skills you have
Recently, the retail company you work for has been losing customers to a competitor. The company is setting up a scheme to encourage customers to stay with the company. Your boss has asked you to write a letter to the customers on your database outlining this customer loyalty scheme.
Write the letter to your customers:
•describing the benefits for customers of the loyalty scheme
•explaining what customers must do to join the scheme
•giving details of a special promotion to launch the scheme
•reminding customers of the quality of your goods.