Task 1
Write a letter to the manager of your local bus service. They have recently made some changes to the bus services which created inconveniences for you. In your letter, explain:
what are the changes
what are the problems you are facing
what part of the service would you like to change
Write at least 150 words. You get 20 minutes to complete this task.
you recently visited a famous mobile showroom and you are not happy about the service you received from the company and you have decided to complain about it. Write an email to the company in 150- 200 words to complain about the poor service you received from its employee. In your email, express: • why you went to the shop/office • how the employees behaved to offend you • what you expect the company to do
You have been experiencing problems with your internet service, such as slow speed or frequent disconnections.
Write a letter to the internet service provider to complain about the issue. In your letter:
- describe the problems you are facing with the internet service,
- explain how these problems are affecting your daily activities,
- request immediate action to fix the issue or offer compensation.
The table below shows how patients evaluated different services at three health centres. How patients evaluated health centre services
You and some friends had dinner in a restaurant a few nights ago. The service at the restaurant was terrible and the food was bad. You and two of your friends had severe stomachaches the following day. The food was also overpriced.
Write to the manager of the restaurant. In your letter,
-explain these problems
-give details that you think are relevant
-ask the manager to do something about the situation
The graph below shows the contribution of three sectors – agriculture, manufacturing, and business and financial services – to the UK economy in the twentieth century. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
Write a letter to the restaurant manager. In your letter:
•Give details of the food and services you ordered
•Describe the problems that occurred
•Explain what you want the restaurant to do
You bought a TV a week ago but when you got home you discovered it didn't work properly.You called customer service to report the problem but you haven't yet received any help.
Write a letter to company and in your letter:
•introduceyourself
•explain the problem
•and state what action you would like from company
Some believe that unpaid community service should be a compulsory part of high school Programmes (for example, working for a charity, improving the neighborhood or teaching sports to younger children). To what extent do you agree or disagree?
you recently made resiverattion at resturent. wright to letter to project manager. state what problem you had with the food you ordared complain about services
A number of people these days tend to hold a belief that community services with no payment should be an obligatory part of high school programmes, while others do not concur with the stated. This applies to volunteering activities like labouring for a charity, developing the living area or educating younger children Do you agree or disagree?
You are not satisfied with the service of a restaurant. Write a letter to the manager.
1. Describe the problem
2. Explain how it affected you
3. Suggest what the manager should do.
At the present time, the population of some countries includes a relatively large number of young aults, compared with the number of older people. Do the advantages of this situation outweigh the disadvantages? Advantages - more creativity in the employment , less strain on health service Disadvantages - older people jobs replacement
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
Some people believe that unpaid community services should be a compulsory part of high school programmes (for example, working for a charity, improving the neighbourhood or teaching sports to younger children). To what extent do you agree or disagree?
Some of people believe that unpaid community service should be compulsory part of high school programmes (for example working for a charity, improving the neighbourhood or teaching sports to younger children). To what xtent do you agree or disagree?
General Training
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Some people believe that unpaid community service should be a compulsory part of high school progerammes (for example woking for a charity, improving the neighbourhood or teaching sports to younger children). To What extend do you agree or disagree?
Government investment in the arts, such as music and theater ,is a waste of money . Government must the money in public services instead. To what extend do you agree with this situation?
Every country should have a free health service, even if this means that the latest medical treatments may not be available through the service because they are too expensive. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Some people believe that children should be required to do community service in their free time. To what extent do you agree or disagree?
Some governments spend a lot of money on exploring space. Some feel that this investment is justified while others think that money should be spent on public services like health care and education. Discuss both the views and give your own opinion
In some countries, the number of police officers in active service is decreasing. What do you think may be the reason for this? What effects might have on society?
Government investment in the arts, such as music and theatre, is a waste of momey. Governments must invest money in public services instead. To what extend, do you agree or disagree?
You study at a college in the city centre. You use public transport to get to the college but the bus service you use has changed. Write a letter to the manager of the bus company. In the letter,
-Say who you are and the details of service you use
-Explain the problem with the bus service
-Suggest what you think the manager shoDuld do
Some people believe that unpaid community service should be a compulsory part of high school programs. For example the neighborhood or teaching to younger children. To what extent do you agree or disagree?
You stayed in a hotel and was not satisfaid wiyh the service. Write a letter to the hotel manager
Why you chose thi hotel
What problems did you face
Tell the manager what to do
More and more people today expect to get what they want instantly (goods, services, news), without having to wait. Why is this ? Do you think this a positive or negative development?
Government investment in the art, such as music, theater, is a waste of money.govermemt Must invest in public service instead. Do you agree or disagree?
Government investment in the art, such as music and theatre, is a wast of money. Governments must invest this money in public services instead. to what extent do you agree with this statement?
Some people believe that advertising is useful and informative while others believe it provides false information in order to increase the price of products and services. Discuss both these views and give your own opinion. (29th Aug) (GT)
the government's investment in art's music and theatre is a waste of money. Governments should invest these funds in public services instead. To what extend do you agree with the statement?
Write a letter to a hotel manager in another city for an upcoming 2-day business trip for you and your colleagues.
Introduce yourself and colleagues (financial service, product focus on insurance and mutual fund, proficient in engligh and madarin)
Give information about the business meeting ( market outlook, new insurance product introduction, case study)
Tell other requests you might have ( wifi, projector , microphone, basic refreshment-tea, briskit , coffee machine)
Insomecountries,healthcareandeducationareonlypartiallyfundedby thegovernment.Somepeoplearguethatthegovernmentshouldbe responsibleforcoveringthefullcostoftheseservices.Doyousupportor oppose the opinion? Explain your position.
You recently organized a party for your company at a hotel.
Write a letter to the hotel manager. In your letter.
--describe the party and how it went
--explain why you were pleased with the hotel service.
--suggest some improvements that the hotel could make.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. State what problems you had with the food you ordered. Complain about the service. Describe how you want the restaurant to resolve the problem to your satisfaction.
we should introduce law to make business and state services employ equal numbers of male and female worker in every department or area of the company. How far do you agree this idea? give reasons for your answer, and support your essay with ideas and examples from your own experience.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
You recently used public transport and faced several problems . Write a letter to the manager of the transport authority. In your letter . describe te issues you experienced , explain why you were disastissffied , suggest how the service could be improved
Your local public library wants to make improvements to their services and facilities. In order to get ideas from the public, they have asked library users to send them suggestions in writing.
Write a letter to the librarian. In your letter
-describe what you like about the library
- say what you don’t like
- make suggestions for improvements
Some people think that people should pay more taxes for various services while other think that it should be minimum, according to desires of public. Discuss both views and give your opinion.
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office.
In your letter,
– give the details of your journey, including the date, time and where you sat
– explain the problems that happened and express your dissatisfaction
– ask about what action will be taken to improve the service
Many People today would argue that cinemas are becoming irrelevant due ti new streaming services. to What extend do agree or disagree?
Some people think governments should invest more in public services than in the arts. To what extent do you agree?
Government investment in the arts, such as music and theatre, is a waste of money. Governments must invest this money in public services instead. Do you agree or disagree? Education is not a luxury, but a basic human right and as such should be free for everyone irrespective of personal wealth. Do you agree or disagree.
The graph below shows US consumers’ average annual expenditures on cell phone and residential phone services between 2001 and 2010.
Some people believe that unpaid community service should be a compulsory part of high school programmers (for example working for the charity, teaching sports to younger children. To what extent do you agree or disagree?
Some people believe that good health is a basic human need, so the medical service should not be run by profit-making companies. Do the advantages of private healthcare centers outweigh its disadvantages?
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: Mention when and where you subscribed to the service Describe your dissatisfaction with the meal quality and presentation Request specific actions to address your disappointmen
In many countries, people are now living longer than ever before. This has led to an increase in the number of elderly people who need care, often putting pressure on families and public services. To what extent do you agree or disagree with this statement?