The graph below shows the contribution of three sectors - agrieulture, manufacuring, and business and financial services - to the UK economy in the twentieth century.
You should spend about 20 minutes on this task:
Your internet connection has recently been slow and unreliable.
Write a letter to your internet service provider to complain. In the letter:
-Describe the problem and why you are unhappy
-Arrange for an engineer to visit your home
-Request a reduction in your bill
You do not need to write any addresses
Write at least 150 words.
You recently booked a guided city tour for your family. However, the guide gave incorrect information about several landmarks and ignored some questions, which disappointed your group.
Write a letter to the tour company manager. In your letter:
describe the problems with the tour guide’s service
explain how it affected your experience
suggest what the company could do to ensure better service in the future
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
· describe the item you lost
· explain why you weren't happy with the customer service
· say what action you would like the company to take.
the graph below shows the contribution of three sectors- agriculture, manufacturing, and business and financial services- to the UK economy in the twentieth century. Summarise the information by selecting and reporting the main features and make comparisons where relevant
Some people believe that good health is a basic human need, so the medical service should not be run by profit-making companies. Do the advantages of private healthcare centers outweigh its disadvantages?
The government investment in art, such as music and theatre is a waste of money.goverment must invest money in public service instead.Do you agree or disagree?
People believe that certain criminals should be made to do community service instead of putting them behind the bars. Up to what extent do you agree?
Write a Letter to a hotel manager for bad services during stay.
You and some friends ate a meal at restaurant to celebrate a special occasion, and you were very pleased with the food and services.
Write a letter to the restaurant manager. I n your letter
• Give details of your visit to the restaurant
• Explain the reason for the celebration
• Say what was good about the food and the services
In some countries very few young prople are willing to do unpaid community service (for example working for a charity , improving thr neighbourhood , or teaching sports to younger children ). What problem might this cause? What do you think is the best way to solve this problems?
Bar chart - the components of GDP in the UK, from 1992 to 2000 Gross domestic product from IT and service inductry of the UK, (as a % of GDP)
Some parents think that childcare centers provide the best services for children of pre-school age. Other working parents think that family members such as grandparents will be better carers for their kids. Discuss both views and give your opinion.
The illustrated two pie charts exhibit the data about a bus company's service which are shown in reality and their goals as well as clients' protests.
Summarise the information by selecting and reporting the main features, and make comparisons where relevant. You should * GDP (Gross Domestic Product) is the total value of goods that are made and services that are provided in a country.
The number of people being Insent to prison is increasing year by year. While some people believe prison is the best way to tackle crime, others suggest that community service is more successful. Discuss both views.
You and some friends ate a meal at a restaurant to celebrate a special occasions, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter
-give details of your visit to the restaurant
-explain the reason for the celebration
-say what was good about the food and the service
Governments should focus their spending on public services rather than on the art (e.g. Music and painting). To what extent do you agree or disagree?
You recently stayed at a hotel and had a very pleasant experience.
Write a letter to the hotel manager to thank them for the excellent service.
You recently organized a party for your company at a hotel.
Write a letter to the hotel manager. In your letter.
-describe the party and how it went
-explain why you were pleased with the hotel service.
-suggest some improvements that the hotel could make
The charts below show the proportion of people’s spending on different commodities and services in a particular European country in 1958 and in 2008
Some people think that teenagers should be required to do community service in their free time as this would benefit both the individual teenagers and their society. Do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
Government investment in the arts, such as music and theatre, is a waste of money. Governmnents must invest this money in public services instead. To what extent do you agree with this statement?
You and your neighbors have noticed that the rubbish collection services where you live have become quite bad.
Write a letter to your local council. In your letter:
-Explain what you have recently experienced .
-Explain what your neighbors recently experienced .
-Ask what action will be taken to improve the service.
some government spend a lot of money on exploring space, some feel that this investment is justified while others thinlk that money should be spent on public services like healthcare and education. discuss both views and give your opinion.
some people belive that unpaid community service should be a compulsary part of high school programmes. to what extent do you agree or disagree
■ Write a letter to a sports club. Tell them you are not satisfied with the service and have already let them know about this. Write
▪What exactly wrong with their service
▪What happened after you complained the first time
▪What you want the club to do after your letter
A government’s role is only to provide defense capability and urban infrastructure (roads, water supplies, etc.). All other services (education, health, social security) should be provided by private groups or individuals in the community. Discuss both these views and give your own opinion.
Government investments in the arts such as music and theatre, is a waste of money. Government must invest this money in public services instead. Do you agree or disagree?
Some people consider price as most impertant things to think about when buying products ( such as cell phone) or service (e.g.medical treatment). Do you agree or disagree.
More and more people are using a lot of online languages translation apps. Are there more advantages or more disadvantages of such services.
Your recently visited a store and didn't like the customer service there.
Write a complaint letter to the store manager and say
-What was the issue there?
-Why wasn't the staff helpful?
-Suggest what can be done about it
rite a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: •Describe the item you bought •Outline what the problem is •Explain why you want a refund You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam
Government investments in the art, such as music and theatre are a waste of money. Government must invest this money in public services instead. To what extent do you agree or disagree? Give reasons and examples.
In some countries, health care and education are only partially funded by the government. Some people argue that the government should be responsible for covering the full cost of these services. Do you support or oppose? Give opinion.
The charts below show the distribution of employment among agriculture, industries and services in three countries in 1980 and projected distribution in 2020. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently booked a table at a popular restaurant to celebrate a special occasion, but the experience did not meet your expectations.
Write a letter to the restaurant manager. In your letter:
•Describe the problems you faced with the service or food
•Explain how the situation affected your celebration
•Suggest how the restaurant could make it up to you
Dear Manager,
The money spend by governments on space programmes would be better spent on vital public services such as schools and hospitals. To what extent do uyou agree or disagree?
You recently booked a flight but had a very bad experience due to several issues. Write a letter to the airline’s customer service department. In your letter:
Explain what problems you faced during your flight.
Describe how these issues affected your travel experience.
Say what you would like the airline to do as compensation.
The charts below show the proportion of people's spending on different commodities and services in a particular European country in 1958 and in 2008.
ou are a member of an organisation which meets regularly at a particular restaurant. The most recent meal you had there was not satisfactory.
Write a letter to the manager of the restaurant. In your letter
explain why you are writing
describe what went wrong with the meal and service
suggest what the manager should do to ensure that you and your group return to the restaurant
The given pie charts illustrate the average spending on housing, transport, food, health care and other goods and services in Japan and Malaysia in 2010.
You recently enrolled in a course at a tuition centre. However, you were disappointed with some aspects of the course and the service provided.
Write a letter to the manager of the tuition centre. In your letter:
•Introduce yourself
•Explain the problems you experienced
•Suggest what improvements should be made
Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express
why you went to the shop/office
how the employees behaved to offend you
what you expect the company to do
Buying goods and service online is very popular and has many advantages, but it is not always safe to shop online. do you think the advantages gained from shopping online outweigh the disadvantages.
The graph shows average annual expenditures on cell phone and residential phone service between 2001 and 2010
You bought a TV a week ago but when you got home it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company.
In many countries people have to pay for medical care, but some think that it should be a free service provided by the government. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge and experience.
Some countries have free health services. However, some people feel that those who live unhealthy lifestyles should not receive free healthcare. Do you agree or disagree with this view?
The government 's investment in art, music and theatre is a waste of money. Government should invest these funds in public services instead.To what extent do you agree with this statement.