The pie charts portray the level of visitor satisfaction about customer services was recorded in a survey at the Parkway Hotel in 2005 and 2010.
Government investment in the arts, such as music and theatre, is a waste of money. Government must invest this money in puplic services instead. Do you agree or disagree?
The bar chart below shows current health expenditure totals as percentages of GDP* for various European countries for the years 2002, 2007 and 2012. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. You should * GDP (Gross Domestic Product) is the total value of goods that are made and services that are provided in a country.
Government investment in arts is a waste of money. Governmnet must invest this money in public services instead. To what extent do you agree with this statement?
n some countries, very few young people are willing to do unpaid community service ( for example, working for a charity, improving the neighborhood, or teaching spots to younger children.) What problems might this cause ? What do you think is the best solve these problems
Government investment in the arts, such as music and museum, is a wast of money. Government must invest this money in public service instead. To what extend do you agree with this statement?
Some people think that good health is a basic human need, so medical services should not be run by profit- making companies. Do the advantages of private health care outweigh the disadvantages?
Today more and more people want things instantly (eg: goods, services , news ) Why is this? Is it a positive or negative development?
Some people think that government should provide Internet access at no charge. others, however, argue that people should pay for this service. discuss both these views and give your own opinion.
You recently purchased an internet service for your house but youre not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter :
Describe what is wrong with the service
Explain why you are not happy with the company's response
Say what action do you want the manager to take.
Write at least 150 words.
1. Some people believe that governments should invest more in public services like health and education than in the arts.
To what extent do you agree or disagree?
Some people think that good health is a basic human need, so the medical service should not be run by profit-making companies. Do you think the disadvantages of private-health care outweigh the advantages?
You are not satisfied with the service of a restaurant. Write a letter to the manager.
1. Describe the problem
2. Explain how it affected you
3. Suggest what the manager should do.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write a letter to the restaurant's manager in abot 150-200 words.
- state what problems you had with the food you ordered
- complain about the service
- describe how you want the restaurant to resolve the problem
The demand for coaching services has grown significantly in the digital age, with online coaching platforms becoming prevalent. Some now feel online coaching is a superior option to in-person coach. To what extent do you agree or disagree?
Some people think that childcare centers provide the best services for children of preschool age. Other working parents think that family members such as grandparents will be better carers for their kids. Discuss both views and give your opinion.
Buying goods and service online is very popular and has many advantages, but it is not always safe to shop online. do you think the advantages gained from shopping online outweigh the disadvantages.
You recently visited a new restaurant in your neighborhood, but you were not satisfied with the service.
Write a letter to the restaurant manager. In your letter:
Describe the situation that led to your dissatisfaction.
Explain how you felt about the service you received.
Suggest what you would like the restaurant to do to improve their service.
Some people think the government should spend more money on public service rather than waste money on arts (i.e. music and painting). To extent do you agree or disagree?
Some people think that governments should invest more in public services instead of wasting money on arts such as music and paintings. To what extent do you agree or disagree?
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers.
Write a letter to the manager of the local bus service. In your letter introduce yourself and
•say when the incident happened
• describe what you saw and heard
• say what you would like the bus company to do about it
You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
some people believe that unpaid community service should be a compulsory part of high school programmes ( for example working for a charity, improving the neighbourhood or teaching sports to younger children). To what extand do you agree or disagree?
Health services are a basic necessity. However, private companies have made them quite costly for ordinary individuals. Do the advantages of private health care outweigh its disadvantages?
More and more people are using online language translation applications. Are there more advantages or disadvantages of such services?
You should spend about 20 minutes on this task.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
•explain the situation
•complain about the bad service
•ask for immediate delivery of your order or your money back
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighborhood or teaching sports to younger children). To what extent do you agree or disagre
The graph shows average annual expenditures on cell phone and residential phone services between 2001 and 2010.
With internet improvement people can & opinions on certain goods or service that they purchased. Is this good or bad thing? . Discuss both the views and give your opinion.
You recently booked a table at a popular restaurant to celebrate a special occasion, but the experience did not meet your expectations.
Write a letter to the restaurant manager. In your letter:
•Describe the problems you faced with the service or food
•Explain how the situation affected your celebration
•Suggest how the restaurant could make it up to you
Dear Manager,
You bought a new phone a week ago but when you got home you discovered it didn't work properly.You called customer service to report the problem but you have not yet received any help.
Write a letter to the store and in your letter.
•introduce yourself
•explain this problem
•and state what action you would like from store.
Government investment in the visual arts, the kind you commonly see in art galleries, is a waste of money. Governments must invest this money in public services instead. To what extent do you agree with this statement? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You recently booked a guided city tour for your family. However, the guide gave incorrect information about several landmarks and ignored some questions, which disappointed your group.
Write a letter to the tour company manager. In your letter:
describe the problems with the tour guide’s service
explain how it affected your experience
suggest what the company could do to ensure better service in the future
Some people think that cinemas will one day close due to the popularity of online streaming services for films and series. Do you agree or disagree?
The table below shows how patients evaluated different services at three health centers.
You recently buy a brand new air conditioning from an, but upon receiving it, you noticed some issues with the product service. Write a complaint letter to the customer service department of the retailer, outlining the problem you have encountered and requesting a resolution.
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Some people think that having a set retirement age (e.g. 65 years) for everybody, regardless of occupation, is unfair.They believe that certain workers deserve to retire and receive a pension at an earlier age. Do you agree or disagree ? Which types of workers do you think should benefit from early retirement ? Give reasons for your answer and include any relevant examples from your own knowledge or experience
The money spent by government on space program would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
You live in a small city. A local internet service provider is planning to launch 5G technology in your area. Company is conducting a survey to know public opinion. Write an email to the person in charge and your email should do the following things Option A: Company should launch 5G for better communication Service. Option B: Introduction of 5G means more expensive internet services.
The chart below shows the different types of goods and services purchased online in Australia, Canada and the United Kingdom in one year. Summaries the the information by selecting and reporting the main features, and make comparisons where relevant.
Present a written argument or case to an educated reader with no specialist knowledge of the following topic. open services for making PASPOR, VISA, KITAS, KITAP for Indonesian citizens and foreignerss when designing a building, the most important factors is intended use of the building rather than it’s outward appearance. To what extent do you agree or disagree?
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The parents of your Australian friend Chris have invited you to a surprise birthday party for him/her. Write a letter to Chris’s parents. In your letter •Say why you think Chris will enjoy the surprise party •Explain why you won’t be able to attend the party. •Give details of a plan to see Chris at a different time.
The charts below show the proportion of people's spending on different commodities and services in a particular European country in 1958 and in 2008.
Some people believe that some unpaid community service should be a compulsory part of high school programs (e.g. working in a charity, improving the relationship of neighborhood or teaching sports to children). To what extent do you agree or disagree?
The graph below shows the contribution of three sectors-agriculture, manufacturing, and business and financial services-to the UK economy in the twentieth century.
You ordered a new cheque book from your bank two weeks ago but you have received nothing.
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.
You should write at least 150 words.
You do NOT need to write your own address. Begin your letter as follows:
Essay topics: The government's investment in arts, music and theatre is a waste of money. Governments should invest these funds in public services instead. To what extent do you agree or disagree with the statement?
You are a manager of a restaurant that has received a letter of compliant about poor service from a member of your staff.
Write a letter of apology to the person who has complained. In your letter
. say how sorry you are that the person has had a poor experience
. explain what action has been taken against the staff member
. offer a free meal for four people at the restaurant as a gesture of goodwill
Government investment in the arts, such as music and theatre, is a waste of money. Governments must invest this money in public services instead. To what extent do you agree with this statement? 22 minutes passed, 10;39
You are organising a trip to the Snowy Mountains in New South Wales for a group of students from Perth in Western Australia. Write to the manager of Student Hostel Services and explain when you want to visit the Snowy Mountains, how long you will stay, how many students are in your party, and what accommodation you will reuire.
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
introduce yourself
explain the problem
and state what action you would like from the company