The two pie charts show the top customer service issues and complaints for two different international airlines. One World Air and Blue Sky Airways are the carriers. Seven general categories can be used to classify the complaints: bad food quality, subpar customer service, pricey tickets, lost or delayed luggage, cancelled or delayed flights, not enough room on the aircraft, and others. The most frequent criticisms of both airlines are their pricey fares and cramped cabins.
You recently stayed at a hotel and had a very pleasant experience.
Write a letter to the hotel manager to thank them for the excellent service.
Some feel government rather than private companies should be in charge of medical services. To what extent do you agree or disagree?
More and more people are using a lot of online languages translation apps. Are there more advantages or more disadvantages of such services.
In some countries, health care and education are only partially funded by the government. Some people argue that the government should be responsible for covering the full cost of these services. Do you support or oppose? Give opinion.
The money spent by the government on space programmes would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
You ordered a new cheque book from your bank two weeks ago, but you have received nothing. Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book.
Ask how much longer you will have to wait
and ask the manager what action he will take over this matter.
The line graph shows the number of people who used different communication services in the world
Some people believe that advertising is useful and informative while others believe it provides false information in order to increase the price of products and services. Discuss both these views and give your own opinion.
You bought a TV a week ago but when you got home you discovered it was not working properly. You called customer service to report the problem but you have not received any help. Write a letter to the company and in your letter 1. Introduce yourself 2. Explain the problem 3. State what action you would like from the company
Government investment in the arts, such as music and theatre, is a waste of money. Governments must invest this money in public services instead. To what extent do you agree with this statement? 22 minutes passed, 10;39
There are some students who care about nothing but studying,and doing unpaid community service may bring them an opportunity to get to know what the real world around them looks like. To what extent do you agree or disagree?
The chart shows the usage of yellow taxis and 2 ride-sharing services in New-York city from 2015 to 2018.
All high school students should be encouraged to take part in community service programmes. To what extent do you agree or disagree with this statement?
A government’s role is only to provide defence capability and urban infrastructure (roads, water supplies, etc.). All other services (education, health, social security) should be provided by private groups or individuals in the community. Discuss both these views and give your own opinion.
Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express
why you went to the shop/office
how the employees behaved to offend you
what you expect the company to do
some people believe that unpaid community service should be a compulsory part of high school programmes ( for example working for a charity, improving the neighbourhood or teaching sports to younger children). ?to what extent do you agree or disagree? give reasons for your answer and include any relevant examples form your own knowledge or experience.
You celebrated your birthday with some friends last week in a restaurant. It was a great success and you and your friends enjoyed the evening very much.
Write a letter to the restaurant to thank them. Mention the food, service and the atmosphere. Also suggest any improvements to make things better.
You should write at least 150 words.
You should spend about 20 minutes on this task.
You do NOT need to write your own address.
Some parents think that child care centres provide the best services for children of pre-school age. Other working parents think that family members such as grandparents will be better carers for their kids. Discuss both views and girve your opinion.
Yoy stayed in a hotel and was not satisfied with service. Write a letter to a manager
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company.
- introduce yourself
- explain the problem
- and state what action you would like from tge company
“Some people believe that unpaid community service should be a compulsory part of high school programs (For example working for a charity, improving the neighborhood or teaching sports to younger children).
To what extent do you agree or disagree?”
ome people believe that unpaid community service should be a compulsory part of high school programs (for example working for a charity, improving the neighborhood or teaching sports to younger children). To what extent do you agree or disagree?
The charts below show the proportion of people’s spending on different commodities and services in a particular European country in 1958 and in 2008
In some countries, very few young people are willing to do unpaid community services (for example, working for a charity, improving the neighbourhood or teaching sport to younger children). What problems might this cause? What do you think is the best way to solved these problems?
today more and more people want things instantly (eg goods, service,...) why is it? Is it a positive or a negative development ?
write a letter: Expressing Gratitude for Excellent Service Received at a Hotel
Express gratitude for the excellent service received during the stay at the hotel.
Highlight the aspects of the service that were particularly exceptional or noteworthy.
Mention specific staff members or instances where the service exceeded expectations.
Some people believe that unpaid community service should be a compulsory part of high school program. To what extent do you agree or disagree?
Some people think governments should focus the spending only on public services rather than wasting money on arts (music, painting, etc.). To what extent do you agree or disagree?
Some people think that good health is very important to every person, so medical service should not be run by profit-making companies. Do the advantages of private health care outweigh the disadvantages?
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. - state what problems you had with the food you ordered - complain about the service - describe how you want the restaurant to resolve the problem
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighborhood or teaching sprots to younger children). To what extent do you agree or disagree?
Some people feel that governments should take a large proportion of people’s salaries to pay necessary public services such as roads and schools. Others feel that high taxes are a bad thing. Discuss both views and give your own opinion.
#Task1 ( Complaint Letter)
You stayed in a hotel and was not satisfied with service.Write a letter to manager.
-why you chose this hotel
-what problems did you face
-tell the manager what to do
Q.Government investment in the arts, such as music and theatre, is a waste of money. Governments must invest this money in public services instead. To what extent do you agree with this statement?
ome people consider price as most important thing to buy product (such as cell phone) or service (e.g. medical treatment). Do you agree or disagree?
Write a letter to the manager complaining about the bad service. Say when and how you ordered the cheque book. Ask how much longer you will have to wait and ask the manager what action he will take over this matter.
You have lost your student ID Card. This has created some problems for you. Write a letter to the director of student service. Write: Advise them of your situation; Explain how this is affecting you; Request a new card
The pie charts show the results of a survey conducted by a university on the opinions of full-time and part-time students about its services.
Some people think the government should spend more money on public service rather than waste money on arts (i.e. music and painting). To extent do you agree or disagree?
Some people feel that governments should take a large proportion of people's salaries to pay for necessart public services such as roads and schools. Other feel that high taxes are a bad thing. Discuss both views ans give your opinion.
Some people argue that the government should spend money on public services and facilities, but not on the arts. Do you agree or disagree?
Some people consider price as the most important thing to think about when buying a product (such as cell phone) or a service (e.g. medical treatment). Do you agree or disagree?
Write a letter to a company asking for a refund for something you bought from them online. Write a letter to the Customer Service department. In your letter: •Describe the item you bought •Outline what the problem is •Explain why you want a refund You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,
Some people believe that governments should spend more money on public services like education and healthcare, while others think that investing in infrastructure such as roads and bridges is more important. Discuss both views and give your own opinion.
some people believe that unpaid community services should be a compulsory part( for example working for a charity, improving the neighborhood, or teaching sports to younger children) of high school programs. to what extent do you agree or disagree
You want to complain about the service you received in the hotel you stayed in while attending a recent meeting
Write a letter to the person who organised the meeting. In your letter,
*Describe the meeting
*Explain the problems the service
*Suggest what the meeting organizer should do
Every country should have a free health service, even if this means that the latest medical treatments may not be available through the service because they are too expensive. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experiences
You and your neighbours have noticed that the rubbish collection services where you live have recently been quite bad.
Write a letter to your local council. In your letter,
– explain what you have recently experienced
– explain what the neighbours have recently experienced
– ask what action will be taken to improve the service
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir / Madam,
The hotel were you and your family spent the weekend did not offer the service they had promised.
Write a letter to the manager. In your letter:
• Introduce yourself.
• Explain the problem.
• State what action you would like from the hotel.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,