You are the manager of a restaurant that has received a letter of complaint about
poor service from a member of your staff. Write a letter of apology to the person
who has complained.
In your letter,
– say how sorry you are that the person has had a poor experience
– explain what action has been taken against the staff member
– offer a free meal for four people at the restaurant as a gesture of goodwill
Artificial Intelligence (AI) is becoming increasingly prevalent in our daily lives, from self-driving cars to automated customer service. While some people see AI as a great advancement, others worry about its impact on society. Discuss the advantages and disadvantages of AI.
Last week, you visited a local supermarket and you
got satisfactory service. Write a letter to the
supermarket manager to thank. In your letter:
- introduce yourself;
- say why you are satisfied;
- say thank you and write about your future visits.
Government investments in the arts such as music and theatre, is a waste of money. Government must invest this money in public services instead. Do you agree or disagree?
Some people believe that unpaid community service should be compulsory part of high school program (for example, working for a charity, improving the neighborhood or teaching sports to younger children). To what extent do you agree or disagree?
You and some friends ate a meal at a reataurant to celebrate a special occasion, and you were very pleased with the food and services. Write a letter to the restaurant manager. In your letter, give details of your visit to the restaurant, explain the reason for the celebration, say what was good about the food and the services.
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example, working for charity, improving the neighborhood, or teaching sports to the younger). To what extent do you agree or disagree?
General Training Task 1
You should spend about 20 minutes on this task.
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
Write at least 150 words
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam
Other people think the government should focus on social services such as health and education programs. Which statement do you agree with? Explain and provide examples to support your opinion.
Some countries have implemented mandatory community service programmes for young people. In these programmes, children aged 16 to 18 do charity work, help old people and work with animals. Discuss the advantages and disadvantages and give your opinion.
The government’s investment in arts, music and theater is a waste of money. Government should invest these funds in public services instead. To what extent do you agree with this statement?
Should education and healthcare be free of charge and funded by thr government or should it be the responsibility of the people to pay for these services? give reasons for your answer and relevant examples.
Some people think that good health is very important to every person, so medical services should not be run by profit-making companies. Do the advantages of private health care outweigh the disadvantages?
General Health services are a basic necessity. However, private companies have made them quite costly for ordinary individuals. Do the advantages of private health care outweigh its disadvantages? Give reasons for your answer and include relevant examples from your knowledge or experience.
You want to complain about the service you received in the hotel you stayed in while attending a recent meeting .
Write a letter to the person who organised the meeting . In your letter
•Describe the meeting
•Explain the problems with the service
•Suggest what the meeting organiser should do
In many countries people have to pay for medical care, but some think that it should be a free service provided by the government. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge and experience.
The table shows the percentage of government expenditure on health care in five countries in 2006 as well as the proportions of 24-30-year-olds working in medical services.
The manager of your company Wants to advertise the company on the radio . He/she has asked you to write for a radio station about this .
Write a letter to the advertising director of the radio station . In your letter :- 1. Describe your company’s products and/or services .
2. Explain why your company wants to advertise on this radio station .
3. ask some questions about advertising on this radio station .
(150 words )
Government investment in the art, such as music and theatre, is a waste of money. Governments must invest this money in public services instead. Do you agree or disagree?
Some parents are thinking about the advantages and disadvantages of having an au pair. discuss some advantages and disadvantages and give your opinion about the au pair domesctic services.
You recently travelled by train on a long journey and you experienced various problems. Write a letter to the train company’s head office.
In your letter,
– give the details of your journey, including the date, time and where you sat
– explain the problems that happened and express your dissatisfaction
– ask about what action will be taken to improve the service
Every country should have a free health service, even if this means that the latest medical treatments may not be available through the service because they are too expensive. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge or experiences
The government investments in art, music and theatre is waste of money. Govt should invest these funds in public services instead. To what extent do you agree ?
You are unhappy with a service you received at a restaurant.
Write a letter to the restaurant manager. In your letter:
- Describe the situation.
- Explain why you were unhappy.
- Suggest what you would like the manager to do.
The charts below show the proportion of people's total spending in a particular European country was spent on different commodities and services in 1957 and in 2008.
The governments investment in art such as music and theatre is a waste of money, government must invest money on public service instead. Do you agree or disagree?
The government 's investment in art, music and theatre is a waste of money. Government should invest these funds in public services instead.To what extent do you agree with this statement.
Health services are a basic necessity. However private companies have made them quite costly foe ordinary individuals. Do the advantages of private health care outweighs it's disadvantages
Some people believe that unpaid community service should be a compulsory part of high school programmes (for example working for a charity, improving the neighborhood or teaching sports to younger children). To what extent do you agree or disagree?
Topic 2: Some peole think the government should focus on improving the economy of the country. Other people think that government should focus on social services such as health and education programs. Which statement do you agree with? Explain and provide examples to support your opinion.
You celebrated your birthday with some friends last week in a restaurant. It was a great success and you and your friends enjoyed the evening very much. Write a letter to the restaurant to thank them. Mention the food, service and the atmosphere. Also suggest any improvements to make things better. You should You do NOT need to write your own address.
The charts below give information on a bus company's services between 1999 and 2003, including the target and actual percentage of buses that arrived on time, and the number of customer complaints.
“Some people believe that unpaid community service should be a compulsory part of high school programs (For example working for a charity, improving the neighborhood or teaching sports to younger children).
To what extent do you agree or disagree?”
Government investment in the arts, such as music and theatre is a waste of money. Government must invest this money in public service instead. To what extend do you agree or disagree?
Write a letter
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.
Write an email to the restaurant's manager in about 150-200 words. Your email should do the following things:
You recently visited a store and did not like the customer service there. Write a letter to the store manager and say:
1) What was the issue there?
2) Why wasn't the staff helpful?
3)Suggest what can be done about it?
People are using a lot of online language translation apps are the advantages more than the disadvantages of such services. Nowadays masses have been using huge range of web applications for translating languages.
Write a letter to the company to complain about the poor service you received from its employee.
In your letter, express:
why you went to the shop/office
how the employees behaved to offend you
what you expect the company to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Some people think that good health is a basic human need, so the medical service should not be run by profit-making companies. Do you think the disadvantages of private-health care outweigh the advantages?
Last week, you visited a local supermarket and you got saticfactory service. Write a letter to the supermarket manager to thank. In your letter:
- introduce yourself;
- say why you are satisfied;
- say thank you and write about your future visits.
Some people think that students should be required to do unpaid community service as a part of their school curriculum. To what extent do you agree or disagree?
You recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers. Write a letter to the manager of the local bus service. In your letter
introduce yourself and say when the incident happened
describe what you saw and heard
say what you would like the bus company to do about it
Some people believe that education and healthcare should be free of charge and funded by the government. Others think that it should be the responsibility of the people to pay for these services. Discuss both views and give your own opinion.
Your local public library wants to make improvements to there services & facilities. In order to get ideas from the public, they have asked library users to send them suggestions in writing. Write a letter to librarian in your letter - describe what you like about the library - say what you don't like - make suggessions for improvements
Some people think that child care centres provide the best services for children of pre school age.other working parents think that family members such as grand parents will be better careers for their kids.discuss both views and give your opinion.
The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010
Nowadays more and more people want to get things done instantly (services, information, tasks). Why is this? Do you think it is a positive or negative development?
Governments should focus their spending on public services rather than on the art (e.g. Music and painting). To what extent do you agree or disagree?
Do you agree or disagree with the following statement? Providing Internet access is just as important as other services, such as building roads, so governments should offer Internet access to all of their citizens at no cost. Use specific reasons and examples to support your answer.
You should spend about 20 minutes on this task.
You have lost your student identification card. This has created some problems for you.
Write a letter to the director of student services. In your letter
advise them of your situation
explain how this is affecting you
request a new card
You do NOT need to write any addresses. Begin your letter as follows:
Dear
You should write at least 150 words.