Write a letter to a company asking for a refund for something you bought from them online.
Write a letter to the Customer Service department. In your letter:
· Describe the item you bought
· Outline what the problem is
· Explain why you want a refund
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
The charts below show the results of a questionnaire that asked rvisitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.
You bought a TV a week ago but when you got home it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company.
The pie chart illustrates the results of a review conducted by the university of the opinions of full-time and part-time students about services.
On 1 July 2015, the Government of India launched a massive campaign named "Digital India".
AIM- The main aim was to improve access to technology to the people of the country.
Digital India has helped people to get government services online and, they can post their complaints online to the government.
Our Prime Minister has made many apps for them like swatch Bharat etc, it has helped people to get their roads repaired, get their job done easily and even faster,
Digital India offers many services like Digitalocker etc where people can store their important data, information securely, this idea was supported by many companies like Google, Microsoft, Facebook etc and
They are also helping us in making our country digital, they are providing free WIFI to remotes areas with the help of drones etc and this has helped India by generating jobs, reducing the cost of import for all the necessary equipment. Digital Technologies include Cloud Computing and Mobile Applications which have emerged as the main reason for rapid economic growth.
Digital India will change the face of many states,
For example, Himachal Pradesh where many basic things such as the health care system, education and online business. Due to digital India people who do online banking has also increased to a very large extent.
Digital India has the mission of making India digitally empowered and literate and all the services will be given online which made people to get information easily and, in all languages, it wants all the services be available to its citizens digitally which will make our country empowered and more developed economy
DISADVANTAGES:
The major disadvantage of digital India will be online fraud. The uneducated people will fall into this trap. Over and above, it may also lead to cyberbullying.
SPENT -1 lakh cr
Conversation
Yashank- Hello suhird, it’s great to see you again
Suhird – Hi, it's great seeing you too, how long has it been? It must be more than 6 months. I'm doing good. How about you?
Yashank- Not too bad
Suhird- What is new?
Yashank- Well I wanted to meet you because I really want to talk to you about my friend.
Suhird- Okay
Yashank- Well, He doesn’t bring his books and disturbs others during study hours. He keeps on speaking and never lets other study. Due to him, I am not able to concentrate in class.
Suhird- Did you try to talk to him?
Yashank-Yes but he neither listens to me nor my friends.
Suhird- Do teachers know about him?
Yashank- I guess, but they just ignore him while they are teaching.
Suhird – why don’t you try talking to him again?
Yashank- I have done several times, but he still doesn’t pay attention.
Suhird- I think you should talk to his class teacher about him. Since they have more experience than us in handling students.
Yashank- OKAY, it sounds like a good idea. I will also ask him to make the subject more interesting and practical so that he is able to concentrate more on his studies.
Suhird- Do you need help with anything else?
Yashank- No, thank you for your time.
Suhird – No problem brother. Bye
Yashank- Bye
General Training
You recently hired a restaurant to host an office party at work, but there were several problems with the food and service.
Write a letter to the restaurant manager. In your letter:
Give details of the food and services you ordered
Describe the problems that occurred
Explain what you want the restaurant to do
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
The demand for coaching services has grown significantly in the digital age, with online coaching platforms becoming prevalent. Some now feel online coaching is a superior option to in-person coaching. To what extent do you agree or disagree?
Topic: Some people believe that unpaid community service should be a compulsory part of high school programmers (for example working for a charity, improving the neighbourhood or teaching sports to younger children). To what extent do you agree or disagree?
The table shows the underground services used by the passengers in millios in six cities including total distance coveres in kilometers
Government investment in the arts, such as music and theatre, is a waste of momey. Governments must invest money in public services instead. To what extend, do you agree or disagree?
In many countries people have to pay for medical care, but some think that it should be a free service provided by the government. To what extent do you agree or disagree? Give reasons for your answer and include any relevant examples from your own knowledge and experience. Write at least 250 word
You should spend about 20 minutes on this task.
You ordered an item from an online shop three weeks ago. The shop said you would get the item two days later but you have not received it yet. Last week you sent an email about the situation to the shop, but you did not receive a reply.
Write a letter to the manager. In your letter
•explain the situation
•complain about the bad service
•ask for immediate delivery of your order or your money back
You should write at least 150 words.
You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
10 June 2025, The table below shows how patients evaluated different services at three health centres.
Today more and pmore people want things instantly (e.g: goods, services, news) Why is this? Is this a positive or negative development?
There are some students who care about nothing but studying,and doing unpaid community service may bring them an opportunity to get to know what the real world around them looks like. To what extent do you agree or disagree?
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter:
Given details of your visit to the restaurant
Explain the reason for the celebration
Say what was good about the food and the service.
The money spent by goverenment on space programmes would be better spent on vital public services such as schools and hospitals? To what extent do you agree or disagree?
You celebrated your birthday with some friends last week in a restaurant. It was a great success and you and your friends enjoyed the evening very much.
Write a letter to the restaurant to thank them. Mention the food, service and the atmosphere. Also, suggest any improvements to make things
Government investment in the art such as music and theatre is a waste of money. Goverment must invest this money in the public services instead. Do you agree or disagree ?
Summarise the information by selecting and reporting the main features, and make comparisons where relevant. You should * GDP (Gross Domestic Product) is the total value of goods that are made and services that are provided in a country.
The graph below shows consumers' average annual expenditure on cell phone, national and international fixed-line services in America between 2001 and 2010.
You have recently organized an event at a restaurant.
Write a letter to the manager. In your letter:
• Give details about the event and how it went;
• Tell how you were pleased with the restaurant’s service;
• Suggest some improvements the restaurant could make.
Write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ....,
The table below shows how patients evaluate different services at three health center. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people think that goverment should focus the spending only on public services, and they claim that spending on arts is a waste of money. To what extent do you agree or disagree?
Government investments in the art, such as music and theatre are a waste of money. Government must invest this money in public services instead. To what extent do you agree or disagree? Give reasons and examples.
Essay topics: The government's investment in arts, music and theatre is a waste of money. Governments should invest these funds in public services instead. To what extent do you agree or disagree with the statement?
Government investment in arts such as music and theaters is a waste of money. Government must invest that money in public services instead. Do you agree or disagree?
You have been experiencing problem with the local transport. Write a letter to the manager of the public transportation service and say: -How have you used the local public transport? -What problems have you experience? -Suggest how they can improve the service
In many countries people have to pay for medical care, but some think that it should be a free service provided by the government. To what extent do you agree or disagree?
Some people think that good health is a basic human need, so the medical service should not be run by profit-making companies. Do you think the disadvantages of private health care outweigh the advantages?
Some countries have implemented mandatory community service programs for young people. In these programs, children aged 16 to 18 do charity work, help old people or work with animals. What are some advantages and disadvantages of this for young people?
The bar charts illustrate the proportion of workers from four countries who worked in three sectors agriculture, industry, and services between 1980 to 2010.
Some people say the money spent by governments on space programmes would be appropriate. Others believe that it is better spent on vital public services such as schools and hospitals. Discuss both views and give your own opinion.
You ordered a new cheque book from your bank two weeks ago, but you have received nothing. Write a letter to the manager complaining about the bad service.
Say when and how you ordered the cheque book.
Ask how much longer you will have to wait
and ask the manager what action he will take over this matter.
Health services are a basic necessity. However, private companies have made them quite costly for ordinary individuals. Do the advantages of private health care outweigh its disadvantages?
You recently bought an item of clothing from an online store. When it arrived, you found it was the wrong size and color.
Write a letter to the customer service department. In your letter:
describe the item you ordered
explain what the problem is
say what you would like the company to do
The money spent by governments on space programs would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
you recently travelled on the local bus service in your town. You think the driver drove badly and was rude to the passengers. Write a letter to the manager of the local bus service. In your letter
introduce yourself and say when the incident happened
describe what you saw and heard
say what you would like the bus company to do about it
You should write at least 150 words.
You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
The table below shows how patients evaluated different services at three health centres. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some people believe that advertisements are useful because they provide information about products and services. Others argue that advertising encourages people to buy things they do not really need. Discuss both views and give your own opinion.
Some people believe that governments should invest more money in public services instead of the arts (such as music, painting, and theatre). To what extent do you agree or disagree with this statement?
Some argue that public health services should focus on treating the sick, while others think they should focus more on preventive measures. Discuss both sides and give your opinion.
The money spent by the governments on space programmes would be better spent on vital public services such as schools and hospitals. To what extent do you agree or disagree?
some people believe that unpaid community services should be a compulsory part( for example working for a charity, improving the neighborhood, or teaching sports to younger children) of high school programs. to what extent do you agree or disagree
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant manager. In your letter:
-give details of your visit to the restaurant
-explain the reason for the celebration
-say what was good about the food and the service.
Online reviews are a popular way to find out about the quality of products and services nowadays. Write an essay expressing your opinion about this topic and support it with arguments including:
Some people think that cinemas will one day close due to the popularity of online streaming services for films and series. Do you agree or disagree?
An independent agency is conducting a survey on immigrant services. It has sent out an opinion survey to discover whether immigrants need more support during their transition to Canada. Please identify and explain your preference for: Option A: increasing the amount of support provided to immigrants Option B: maintaining the current level of support provided to immigrants
The chart below shows the different types of goods and services purchased online in Australia, Canada and the United Kingdom in one year. Summaries the the information by selecting and reporting the main features, and make comparisons where relevant.
Last week, you visited a local supermarket and you got satisfactory service. Write a letter to the supermarket manager to thank. In your letter:
- introduce yourself;
- say why you are satisfied;
- say thank you and write about your future visits.