IELTS Writing Samples by topic

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I am Sarah, one of your customers, I am writing this letter to share my dissatisfaction about your service in my previous purchase and to gather some information about my order.
I am writing to complain about an online purchase I made twenty-one days ago. I was supposed to receive my item only two days later based on what your sellers indicated at the time.
I would like to tell you, that I placed an order online more than three weeks but unfortunately, I Did not get any reply even, my product yet.
I am writing regarding my new shoes that I bought online from your store a couple of weeks ago and since then It is not delivered yet. Besides that, I tried to connect with your company through an email, but unfortunatel
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