You bought a set of China tea cups from a famous department store, as a Christmas present for your sister. When you reached home, you found that a few cups were broken. You went back to exchange the damaged cups, with the receipt, but the sales executive refused to take them back. • State what problem you had with the purchased item. • Complain about the inability of the sales staff to address the problem. • Describe how you want the store to solve the problem to your satisfaction.
Young people today are better qualified than they were in the past. Some people argue that this is because competition for jobs is greater that it used to be. Others say that people only continue their education because the opportunities exist for them to do so. Discuss both views and give your own opinion.
Your friend has been offered a place on a course at the university where you studied. He/she would like your advice about finding a place to live. Write an email to ypur friend. İn your email 1: Describe where you live when you were a student at the university 2: Recommend the best way for him/her to look for accommodation 3: warn him/her of mistakes students make when choosing accommodation
You and some friends ate a meal at a restaurant to celebrate a special occasion, and you were very pleased with the food and service.
Write a letter to the restaurant mnager. In your letter
Give details of your visit to the restaurant
Explain the reason for the celebration
Say what was good about the food and the service
You have just returned from holiday and were not satisfied with your trip.Write to the travel agency.In your letter:
Say where/when you went on holiday
Explain why you are not satisfied with your holiday
Tell them what you would like them to do
You recently subscribed to an online meal delivery service that promised healthy, gourmet meals. However, the meals delivered were not as advertised. Write an email to the customer service department in about 150-200 words. Your email should include the following things: Mention when and where you subscribed to the service Describe your dissatisfaction with the meal quality and presentation Request specific actions to address your disappointmen
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they like the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the managers should do to improve the food in the future
The chart belows show the proportion of British students at one university in England who were able to speak other languages in addition to English, in 2000 and 2010.
the table below shows the numbers of visitors to Ashdown Museum during the year before and the year after it was refurbishetd. the charts show the result od surveys asking visitors how satisfied they were with visit, during the same two period.
A friend you made while you were studying abroad has written to ask you for hekp in finding a job in your country. you have heard about a job in a local company that might be suitable for him/her.
write a letter to this friend. in your letter.
tell your friend about the job and what sort of work it involves
say why you think the job would be suitable for him/her
explain how to apply for the job
begin your letter as follows:
Dear....,
You recently enjoyed a meal at an expensive restaurant, and you were impressed with the good service you received. Write a letter to the restaurant manager. In your letter:
Explain the circumstances of your visit to the restaurant.
Describe the service you received.
Say what you would like the manger to do.
The bar chart shows the number of times per week (in 1000s), over five weeks, that three computer packages were downloaded from the internet. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
You recently moved house and you used a removal Company to help you move your belongings. However, some of your things were damaged in the move. Write a letter to the manager of the removal company. In your letter,
•Give details of the move
•Describe the damage
•Say what you would like the manager to do.
The charts below show the proportions of Bristish students at one university in england who were able to speak other languages in addition to english in 2000 and 2010. Summarise the information by selecting and reporting the main features and make comparison where relevant.
Write a letter to the manager about your stay. In your letter:
Give details of your stay
What were the high & low points of the hotel
What are your suggestions; recommendations and / or complaints about the hotel
You do NOT need to write any addresses.
Begin your letter as follows: Dear .....................,
You recently visited a doctor at a local clinic, but you were unhappy with the treatment you received.
Write a letter to the manager of the clinic. In your letter:
* explain why you visited the clinic
* describe the problems you experienced
* say what you would like the manager to do
The line chart illustrates the number of women in the parliament of 5 European nations from 2000 to 2012. Overall, the figures for Germany, Italy, France and the UK all increased after 12 years. In contrast, the number of female members in Belgium’s parliament decreased over time. In 2000, the German government consisted of almost 35% women while the figures for Italy and France were all around 25%. After 12 years, the percentage of females in Germany, Italy and France rose to 37%, 40% and 32%, respectively. Italy was also the country that had the highest number of female members in parliament in the 5 European nations. In the Belgium’s government, in 2000, the percentage of women was more than 15% while the figure for the UK was just nearly 5%. However, in 2012, the figures for these two nations both collided at nearly 25%. Belgium was the only country of the five ones mentioned to witness a decrease after the 12-year period.
A friend you made while you were studying abroad has written to ask you for help in finding a job in a local company that might be suitable for him/her.
Write a letter to this friend. In your letter
•Tell your friend about the job and what sort of work it involves
•Say why you think the job would be suitable for him/her
•Explain how to apply for the job
the charts below show the proportions of british students at one university in england who were able to speak other lanhuages in addition to english,in 2000 and 2010. summarise the information by selecting and reporting the main features , and make comoarison where relevent.
n the past, lectures were the traditional method of teaching large numbers of students in a classroom. Nowadays new technology is increasingly being used to teach students. What are the advantages and disadvantages of this new approach in teaching? Give reasons for your answer and include any relevant examples from your own experience or knowledge.
You and your friends ate a meal at a restaurant to celebrate a special occasion, and you were extremely dissatisfied with the experience.
Write a letter to the restaurant manager. In your letter:
· Explain the reason for the celebration
· Give details of your visit to the restaurant
· Say what you would like the restaurant to do
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows:
Dear Sir or Madam,
Write a letter to your colleagues. In your letter • remind your colleagues what the special occasion you were celebrating was • thank them for the card and gift • explain why you like the gift and how you will use it
The graph below shows the average trip length (in miles) among U.S. children aged 5 to 15 years old. Sunrise the information by selecting and reporting the main features, and make comparisons were relevant.
The pie charts illustrate the online sales for Canadian retailers in 2005 and 2010. Overall, both electronic appliances and foods were the most purchased via the internet. During the year 2005, the most sold product was the electronics and appliance with 35% whilst the second most purchased via internet was home furnishings with 22% of totals sales. Comes after food and beverage and video games with the former that took 22% of the global online market and the latter that represented the smallest proportion of 18% Nonetheless the trend has changed 5 years after in 2010. Indeed, Electronic goods still represented an important part of the total sales with 30%, but weren’t he first product to be sold. Food and beverage took the lead with a proportion of 32% from the total sales. In addition, video games came in the 3th position representing 23% of online purchases in Canada whilst home’s furniture became at the last position of sales with 15%. In general, electronics had always represented an important part of the online market in Canada.
After being involved in an accident, you were looked after by another person.
Write a letter to him/her. In your letter
Thank him/her for the timely assistance
Describe how emergent the situation is
Think highly of his/her selfless behavior
The graph below shows percentages of types of waste that were recycled in a town between 2000 and 2010.
You should spend about 20 minutes on this task.
You recently organised an all-day meeting for your company, which took place in a local hotel. In their feedback, participants at the meeting said that they liked the hotel, but they were unhappy about the food that was served for lunch.
Write a letter to the manager of the hotel
The charts below show the proportions of British students at one university in Englanfd who were able to speak other languages in addition to English, in 2000 and 2010.
You hired a car from a company, while. While you were driving you had a small accident.
Write a letter to the company to explain it.
In your letter:
•when and where you hired it
•describe how the accident happened
•what kind of action did you take after the accident
The bar chart shows the number of times per week (in 1000s), over five weeks, that three computer packages were downloaded from the internet.
You took your family to a nearby restaurant. You were disappointed with the meal and wish to complain to the manager. Write a letter to the manager of the restaurant.
In the letter:
explain why you were at the restaurant
describe the problems
write about the action you want the manager to take
You do NOT need to write your own address.
Begin your letter as: Dear Sir or Madam,
You should write at least 150 words.
The table below shows the numbers of visitors to Ashdown Museum during the year and the year after it was reffurbished. The charts show the result of surveys asking visitors how satisfied thet were with their visit, during th same two periods.
the chart below shows the number of men and woman in further education in britian in three periods and whether they were studying full time or part time
You recently organised an all-day meeting for your company, which took place in a hotel. In their feedback, participants at the meeting said they liked the hotel,but they did not enjoy the food.
Write a letter to the manager to explain
what the participants liked about the hotel
explain why they were unhappy with the food
suggest improvements the manager can make to prevent this from happening again
The given graph compares the percentage of the demographics aged 65 and over in three different European countries. Overall, it could be seen that the most aged country throughout the years is Germany and by predictions Germain will remain at the same place in the rating, whereas the youngest state was and will be the United Kingdom. All countries went upward over the period. According to the data, the percentage of pensioners in Germany in 1988 accounted for one fifth of all population, while the proportions in the United Kingdom and Canada were 14.23 and 16.32 respectively. After 12 years the percentage of old men in three countries rose, in Canada and Germany climbed by around 5% each, but the rise in the United Kingdom didn’t reach even 1%.At the end of the period given in question, Germany remained the oldest country with 30.42%. While Canada and the United Kingdom rose to 26.35% and 20.35% in turn.
Lectures were used in the past with many students. With modern technology available for education, there is no justification for this way of teaching. Do you agree or disagree?
The table below shows the numbers of visitors to Ashdown Museum duringthe year before and the year after it was refurbished. The charts show the result of surveys asking visitors how satisfied they were with their visitduring the same two periods. Summarise the information by selecting and reporting the main features, andmake comparisons where relevant.
The line graph Illustrates the number of students from India, Vietnam, Nepal, Indonesia and Colombia, who enrolled at De Salle University during a period from 1980 to 2020. Overall, the number of the students increased significantly all countries. However, from 2010 the change for Vietnam and Nepal were much more severe.
Your friend has been offered a place on a course at the university where you studied.He/She should like your advice about finding a place to live. Write an email to your friend.in your email •describe where you lived when you were a student at the university •recommend the best way for him /her to look for accommodation •warn him/her of mistakes students make when choosing accommodation
You recently went on a business trip to another country and you faced an issue at the airport.
Write a letter to the airport management and include
● what the details of your flight were.
● what the problem at the airport was.
● some suggestions for improvement.
Begin your letter as follows:
Dear Sir or Madam,
Write an email to your friend. In your email, describe where you lived when you were a student at the university recommend the best way for him/her to look for accommodation warn him/her of mistakes students make when choosing accommodation
Your friend has been offered a place on a course at the university where you studied. He/She would like your advice about finding a place to live. Write an email to your friend. In your e mail describe where you lived when you were a student at the university recommend the best way for him/her to look for accomodation warn him/her of mistakes students make when choosing accomodation
The figure shows the results of a survey of 1000 adolescents in five different countries. The participants were asked at what age they believed certain rights and responsibilities should be granted to young people. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The diagram below illustrates how fossils were exposed beneath a cliff as a result of coastal erosion.
The line graph Illustrates the number of students from India, Vietnam, Nepal, Indonesia and Colombia, who enrolled at De Salle University during the period from 1980 to 2020. Overall, the number of students increased significantly in all countries. However, from 2010 changes in the numbers of students from Vietnam and Nepal were much more severe.
0The table below shows the number of visitors to Ashdown Museum during the year before and the year after it was refurbished. The charts show the results of surveys asking visitors how satisfied they were with their visit, during the same two periods.
Some people believe that professions such as doctors and engineers should be required to work in the country where they did as they were training. Others believe they should be free to work in another country. If they wish. Discuss both views and give your opinion.
Your friend has been offered a place on a course at the university where you studied. He/she would like your advice about finding a plane to live. Write an email to your friend. In your email Describe where you lived when you were a student at the university. Recommend the best way for him/her to look for accommodation Warn him/her of mistakes students make when choosing accommodation
You recently stayed at a hotel during your holiday, but you were dissatisfied with the service.
Write a letter to the hotel manager. In your letter:
explain the problem you experienced
describe how it affected your stay
say what action you would like the hotel to take
You recently organised an all-day meeting for your company, which took
place in a local hotel. In their feedback, participants at the meeting said that
they liked the hotel, but they were unhappy about the food that was served
for lunch.
Write a letter to the manager of the hotel. In your letter
• say what the participants liked about the hotel
• explain why they were unhappy about the food
• suggest what the manage� should clo to improve the food in future