IELTS Writing Samples by topic

8.5

band

A customer has made a complaint about the bad behaviour of one of your employees. Write a letter apologising to the customer. In the letter, • apologise for the inconvenience caused • state what action you took agains

I am Sakshi Kansara, and I am the owner of 'Espresso' cafe. Firstly, thank you so much for reaching out to us and I apologize for the inconvenience caused by one of my employees. Yesterday, I was not present in the bistr

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