A customer has made a complaint about the bad behaviour of one of your employees. Write a letter apologising to the customer. In the letter, • apologise for the inconvenience caused • state what action you took against the wrongdoer • appreciate the customer for bringing forth the issue

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Dear Sir, I am Sakshi Kansara, and I am the owner of 'Espresso' cafe.

Firstly

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, thank you so much for reaching out to us and I apologize for the inconvenience caused by one of my employees. Yesterday, I was not present in the bistro and

this

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is the first time I have come across

this

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kind of incident. I realize my employee was uncertainly rude towards you, as he has given you the wrong order and when you tried to explain it to him, he got annoyed. I checked my security cameras with audio and it is pretty clear that it was my worker's mistake.

Therefore

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, I have fired him from my cafe, as customers are very important to me and I

also

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do not want him to degrade my cafe's image.

Moreover

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, I have warned my other staff members to be more cautious towards the customer's orders and be more polite, even if they get angry. Once again, I am deeply sorry for everything and to correct

this

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error I would like to offer you free coffee and one snack for a whole month, please keep visiting us. Thank you so much again for bringing up

this

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issue and I look forward to seeing you more at the cafeteria. Your's sincerely, Sakshi

kshakshi16Mon Mar 24 2025

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task achievement

Ensure that the letter maintains a consistent and appropriate tone throughout. It would be beneficial to use more formal language in certain sections to match the tone of a professional complaint response.

coherence and cohesion

Consider rephrasing some sentences to improve clarity and grammar. For instance, 'uncertainly rude' can be revised to simply 'rude' for clearer communication.

task achievement

The letter effectively apologizes for the inconvenience and expresses gratitude to the customer for raising the issue.

coherence and cohesion

The structure of the letter is logically organized, with clear paragraphs addressing different points.

5
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meeting the goal of 7 or more
0
Word repetition
meeting the goal of 3 or fewer
0
Grammar mistakes
detected issues

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Overall Band Score

Coherence and Cohesion: 7.0

Logical structure

Single idea per paragraph

Greeting and closing

Accurate linking words

Variety in linking words

Lexical resource: 9.0

Varied vocabulary

Accurate spelling & word formation

Grammatical Range: 9.0

Mix of complex & simple sentences

Clear and correct grammar

Task Achievement: 8.0

Complete response

Suitable writing tone

Appropriate word count

7 paragraphs

213 words

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A customer has made a complaint about the bad behaviour of one of your employees. Write a letter apologising to the customer. In the letter, • apologise for the inconvenience caused • state what action you took against the wrongdoer • appreciate the customer for bringing forth the issue

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It is important for people to take risks, both in their professional lives and their personal lives. Do you think the advantages of taking risks outweigh the disadvantages?