IELTS Writing Correction Service
Writing Samples
Band 6

Write a letter to a company asking for a refund for something you bought from them online. In your letter include: what you bought what the problem is why you want a refund

Dear Sir or
Madame
Use the right word
Madam
show examples
, I am writing
this
Linking Words
 email to your concern about the problems with the
luggage
Use synonyms
 that I bought online from your company. I bought a black 20-inch suitcase (model YO1402) and a transparent cover on your website on 25th March 2026. The reference number is 1234567 under my name, Anna Willson. When receiving the package, I found the
luggage
Use synonyms
 with the incorrect color as I ordered the black one, but the one got delivered is green.
Moreover
Linking Words
, it is supposed to be a size of 20 inches
,
Punctuation problem
;
show examples
instead
Linking Words
, I received the 16-inch suitcase.
Also
Linking Words
, the zipper is broken, so I cannot close it properly. Since I have found so many defects which make me very disappointed and frustrated, as I had waited for
this
Linking Words
 order for 2 weeks, and my trip will start next week. So, I do not think that I would get
a
Correct article usage
apply
show examples
new
luggage
Use synonyms
 in time if I return it, as it will take another 2-3 weeks for the return process. Is there any possibility for me to get a refund for the
luggage
Use synonyms
? For the cover, I can take it as it a correct order. Your Sincerely, Anna Willson

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task response
Task response: Say the reason for the refund in a more clear way. You can say that the bag is the wrong color, wrong size, and broken, so you cannot use it for your trip.
task response
Task response: Use a more formal tone. Write 'I am writing to ask for a refund' instead of 'Is there any possibility for me to get a refund?'
coherence and cohesion
Coherence and cohesion: Make one clear point in each part. The order details can be in one part, the problems in one part, and the refund request in one part.
coherence and cohesion
Coherence and cohesion: Link ideas with simple words like 'First', 'Also', 'Because of this', and 'Therefore'. This will make the letter easier to follow.
coherence and cohesion
Coherence and cohesion: Fix the closing to 'Yours sincerely' and use 'Dear Sir or Madam' at the start.
task response
Task response: You answered all parts of the task. You said what you bought, what the problem is, and why you want a refund.
task response
Task response: You gave clear details such as the model number, date, and order number. This makes the letter strong and clear.
coherence and cohesion
Coherence and cohesion: The letter has a clear order. It starts with the purpose, then gives the order details, then the problems, and then the refund request.
coherence and cohesion
Coherence and cohesion: Most ideas are easy to follow, and the reader can understand the main message.
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