IS It necessary For companies to set up customer service ? What’s the extend that you agree or disagree that coustomer complaints will improve product or services ?
You have just come back from a holiday overseas. When you arrived back, you discovered that the airline had lost your suitcase.
Write to the Customer Relations department of the airline. In the letter,
explain the situation
describe the suitcase and its contents
say what you want the airline to do
Write at least 150 words.
You do NOT need to write any addresses.
You have recently stayed at a hotel during a business trip. Write a report describing the main problems you experienced during your stay. Focus on the weaknesses in customer service, cleanliness, and facilities. Make suggestions for how the hotel could improve its services to better satisfy guests in the future.
The line graph shows the number of customers in four restaurants between 1990 and 2015. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The table below gives information on customer spending on different items in five different countries in 2002. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
Some people say advertising is extremely successful at persuading customers to buy. Others think customers do not get influenced because ads are common. Discuss both & give your opinion.
I recent years, many small local shops have closed because customers trave to large shopping centres or malls to do their shopping. Is this a positive or a negative development?
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for customers, the shop staff and the economy as a whole?
The chart and table below show customer satisfaction levels in the US with the airlines and aspects of air travel in 1999, 2000 and 2007.
You bought a TV a week ago but when you got home it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company.
You have just come back from a holiday overseas. When you arrived back, you discovered that the airline had lost your suitcase. Write to the Customer Relations department of the airline. In your letter
• Explain the situation
• Describe the suitcase and its contents
• Say what you want the airline to do
Write at least 150 words.
You recently purchased an internet service for your house but you are not satisfied with it. You have complained to the customer helpdesk on the phone but no action has been taken. Write a letter to the manager of the company. In your letter:
Describe what is wrong with the service
Explain why you are not happy with the company’s response
Say what action you want the manager to take
In recent years, many small scale local shops have closed because customers travel to large shopping centers or malls to to shopping. Is it a positive or negative development?
A cafe near your home puts some chairs and tables on the pavement for customers. This creates a problem for you. Write a letter to the cafe manager to complain about this matter. In your letter:
describe the problem;
explain how it affects you;
say what you will do if this matter is not resolved
The two pie charts show the top customer service issues and complaints for two different international airlines. One World Air and Blue Sky Airways are the carriers. Seven general categories can be used to classify the complaints: bad food quality, subpar customer service, pricey tickets, lost or delayed luggage, cancelled or delayed flights, not enough room on the aircraft, and others. The most frequent criticisms of both airlines are their pricey fares and cramped cabins.
Some customers are increasely choosing to buy goods that are produces in their local area, rather than imported goods. What are the reason for this ? is this positive or negative trend
the charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. the same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information and compare where relevant.
Companies invest millions of dollar in advertising to persuade customers to buy their product . What are the disadvantages and advantages for the customer.
Some people feel that manufacturers and supermarket have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packing. Discuss both views and give your opinion.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
It is sometimes argued that advertising power and the artificial needs of the people should be represented by products sold in high sales. In my opinion, it would be wrong to encourage people to spend unnecessary money.
There are several reasons why advertisements can be useful in society. Firstly, this can inform people about real bargains so brochures and catalogs enable people to compare products and services at leisure. Secondly, if people do not have time to shop around, they would rely on advertising, so they can learn about new products. Finally, the advertisement could inform people about the environmental impact of products. As a result, customers can consider the ecological effect of goods. Furthermore, people can easily find out, if a company supports fair trade.
One the other hand, the advertisement could extremely create artificial needs, while people maybe would not need to buy the product. By making these needs, people might spend many on that product, which could threaten the budget of the family. People might buy a thing because of the glamourous images associated with that product. For example, children are easily influenced by commercials, so they pester their parents to buy certain goods. Furthermore, I believe that the art of advertising might be subtly to persuade people to spend money on specific goods.
In conclusion, my view is that advertisements could create needs which are unreal, therefore, increase company sales.
The bar graph illustrates the frequency of eating at fast food restaurants amongst Americans between 2003 and 2013. Overall, most Americans eat at those restaurants between once a week to twice a month. Looking in closer detail at the chart, it can be observed that just over 30 % of people in the USA used to eat fast food once a week whilst 30% used to eat fast food once or twice a week. A minority of people never consumed fast food neither consumed it daily .In 2006, a slight increase in the frequency of once a week can be noticed. At the same time, the percentage of several times a week consumers growth moving from around 16% to exactly 20%; as well as the feature of once or twice a month . Furthermore, there were still a few people, approximately 3%, who were daily fast-food customers. Finally, in 2013, about 33% of people used to eat fast food once or twice a month and still a tiny portion of individuals used to purchase fast food every day or never.
Today, people have become accustomed to living in “throwaway” society which means that they use things for a short time and then throw away. What are the causes of this? What problems may this lead to?
The charts below show the result of a questionnaire thet asked visitors to the parkway hotel how they rated the hotel's customer services. The same questionnaire was given to 100 guests in the years 2005 and 2010
In recent years, many local shops have closed because customers prefer online shopping to meet their shopping needs. Is this a positive or negative development? Give reasons for your answer and include any relevant examples from your own knowledge or experience.
We live in a world in which we are constantly exposed to advertising. To what extent do you advertisement influence our choices as a customer and what effect does it have on our lifestyle? discuss the issue and give your opinion give reason for your answer with examples.
In recent years, many small local shops have closed because customers travel to large shopping centres or smalls to do their shopping. Is this a positive or negative development?
You should spend about **40 minutes** on this task.
Write about the following topic.
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
Give reasons for your answer and include any relevant examples from your own knowledge or experience.
You should write **at least 250 words.**
You have recently opened up a shop in your area and as an advertisement campaign. You would like to send a letter to all potential customers.
Introduce your shop
Introduce your services
And offer a special discount for the new customers.
Write your letter in an appropriate style and format in 150 words on your answer sheet.
Today, the high sales of popular customer goods reflect the power of advertising and not the real need of society in which they are sold. To what extent do you agree or disagree?
The pie charts illustrate visitors' responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010.
The graphs below show customer satisfaction levels in the US with airlines and aspects of air travel in 2003, 2005, and 2007 Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Some shops are open 24hous a day, 7 days a week. Do you think it is a good thing for the customers, the shop staff and the company as a whole?
The chart below shows the results of two surveys, carried out at the beginning and end of the year, asking a restaurant's unhappy customers why they were dissatisfied with their experience.
Some people feel that manufacturers and supermarkets are responsible for reducing the packaging of goods. At the same time, others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
A cafe near your home puts some chairs and tables on the pavement for customers. This creates a problem for you. Write a letter to the cafe manager to complain about this matter.
In your letter
•describe the problem;
•explain how it affects you;
• say what you will do if this matter is not resolved.
Is it necessary for companies to set up a customer services ? What's the extent that you agree or disagree that customer complaints will improve product or service?
You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
a) introduce yourself
b) explain the problem
c) and state what action you would like from the company
In recent years, many small local shops have closed because customer travels to large shopping center and mall to do shopping. Is it a positive or negative development?
You recently purchased a mobile phone online, but it has several defects and does not meet your expectations. Write a letter of complaint to the customer service department of the online store. In the letter • describe the product you purchased and mention the specific defects • explain the inconvenience and disappointment caused by the defective product • request a refund or replacement for the faulty mobile phone
SOME PEOPLE FEEL THAT MANUFACTURER and supermarket have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with alot of packaging. Discuss both views and give your opinion.
Some shops are open 24 hours a day and 7 days a week. Do you think it is a good thing for the customer, shop staff and company as a whole?
Some People feel that manufactures and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goods with lots of packaging. Discuss both views and give your opinion.
You bought a TV a week ago but when you got home you discovered it didnot work properly. You called customer service to report the problem but you have not yet received any help.
Write a letter to the company and in your letter:
1. Introduce yourself
2. Explain the problem
3. And state what action you would like from the company
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of good s. Others argue that customers should avoid buying goods with a lot of packaging. Discuss both views and give your opinion.
You have lost something on a bus and called customer service to get help. You weren't happy with their response. Write a letter to the bus company manager. In your letter, you should:
• describe the item you lost
explain why you weren't happy with the customer service
• say what action you would like the company to take.
Write at least 150 words. You do NOT need to write any addresses.
You have lost something on a bus and called the customer service to get help. You weren't happy with their response. Write a letter to the bus company manager.
In your letter, you should:
• describe the item you lost
• explain why you weren't happy with the customer service
Some people feel that manufacturers and supermarkets have the responsibility to reduce the amount of packaging of goods. Others argue that customers should avoid buying goids with a lot of packaging. Discuss both views and give your opinion. Give reasons for your answer and include any relevant examples from your own knowledge or experience.
In recent years, many small local shops have closed because band customers travel to large shopping centre or malls to do their shopping. Is this a positive or a negative development?
You recently bought an electronic gadget from an online store, but it is not working properly. Write a letter to the customer service department. In your letter:
Describe the problem with the product
Explain what you have already done to fix it
State what you would like the company to do