You are the manager of a restaurant that has received a letter of complaint about
poor service from a member of your staff. Write a letter of apology to the person
who has complained.
In your letter,
– say how sorry you are that the person has had a poor experience
– explain what action has been taken against the staff member
– offer a free meal for four people at the restaurant as a gesture of goodwill
Your neighbour has written to you to complain about the noise from your flat.
Write a letter to your neighbour. In your letter
explain the reason for the noise
offer your neighbour an apology
tell them what action you will take
You are planning to go and study English at a school overseas. You would like some information about their courses. Write a letter to the school. In your letter Ask about the school Say what kind of accommodation you want Mention any special request you have (for example diet).
Many people believe that education and high qualification will bring success. Others think that it is not required to achieve success in life. Discuss both views and give your opinion.
The diagram below shows how one type of coal is used to produce electricity. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You recently bought a second-hand car from a company that sells used cars, but the car developed some problems. You have phoned, left messages and sent emails, but you have not heard anything from the company that sold you the car.
Write a letter to the manager. In your letter
explain the problems you have had in contacting the company, and explain your dissatisfaction
describe the problems with the car
tell the manager what you want him to do
The qualities that help people reach success in modern life can not be learned in university or other academic institutions. To what extent do you agree or disagree with this statement?
Stress-related illnesses are becoming increasingly common. What do you think are the causes of this? What solutions can you suggest? Give reasons for your answer and include any relevant examples from your knowledge or experience.
the diagram below shows the stages in the life cycle of a dragonfly. Summarize the information by selecting and reporting the main features1 and make comparisons where relevant.
You want to go camping for a week with a group of friends.
Write a letter to the campsite manager. In your letter
• ask them to send you some information about the campsite
• find out about the cost
• give information about your likely arrival time
The diagram illustrates the Life Cycle process of frogs in a pond. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
you have read an article about the company you work for in a business magazine. Some of the information in the article is wrong.
write a letter to your manager. in your letter
- give details of the business magazine.
- Explain what information about your company is wrong.
- Suggest what you think your manager could do.
write at least 150 words
The figures provide info about economic growth and household expenditure across a range of categories. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
household. The second chart shows the greenhouse gas emissions which result from this energy use. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. Australian household energy use water heating 30% heating 42% refrigeration 7% cooling 2% other appliances 15% lighting 4% Australian household greenhouse gas emissions heating 15% cooling 3% lighting 8% water heating 32% other appliances 28% refrigeration 14%
You are due to move into a rented apartment next week but you will not be able to due to an unexpected problem.
Write a letter to the property manager. In your letter
· Explain the situation
· Describe your problems
· Tell him/her when you think you can move in
Write at least 150 words.
Begin your letter as follows:
Dear Ms. Williams
The charts give information about the percentage of men and women who had driving licences in one European country in various years.
It is argued that parents of children who break the law should be punished as they are responsible for their children's actions. To what extent do you agree or disagree?
Some university students want to learn about other subjects in addition to their main subjects. Others believe it is more important to give all their time and attention to studying for a qualification. Disscuss both these views and give your opinion.
The chart below gives information on the percentage of British people giving money to charity by age range for the years 1990 and 2010. Sumarise the information by selecting and reporting the main feautures and make comparasions where relevant.
Some people say that excessive noise should be a criminal offence, while others say they should be free to make noise without limitation. Discuss both views and give your own opinion.
The chart below gives information about the production of grains, measured in million metric tons, from the years 2010 to 2015, with projections until 2030. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
The two maps below show road access to a city hospital in 2007 and in 2010. Summarise the information by selecting and reporting the main features, and make comparisons where relevant. n
More and more people are moving from an agricultural background to relocate to cities in order tolook for work. What will be consequences of this? What solutions can you offer?
Some students decide early in life to pursue vocational careers that involve cooking or baking. For them, it is better to study their chosen occupations in high school rather than regular subjects. To what extent do you agree or disagree?
The world population has been increasing lately. One way to curb excessive growth in the third world countries is to restrict the number of children each couple can have to 1. Other people believe that empowerment of womanis a better way. Discuss both views and give your opinion.
Developing countries require international organizations’ help. Some people prefer financial aid while others think practical aid and advice are better. Discuss both these views and give your own opinion.
Many people today find that the cost of attaining a University-level education is extremely high for the students and their families. What are the causes of this situation, and how can governments, Universities and the students themselves overcome the problem?
You use the local swimming pool often and during one of your visit you have encountered a problem. Write a letter to the manager and say
– What the problem was and when it happened
– What the swimming pool staff have done about it
– Suggest your own solution to the problem.
You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution. •State what problems you had with the food you ordered. •Complain about the service. •Describe how you want the restaurant to resolve the problem to your satisfaction.
The maps below show a bookshop before and after redevelopment. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
You have just read an article in a national newspaper which claims that town centers in your country all look very similar to each other. you don't fully agree with this opinion.
Write a letter to the editor of the newspaper. In your letter
.Say which points in the article you agree with
.Explain ways in which your town center is different from most other town centers
.Offer to give guided tour of your twon to the writer of the article
Scientists say that junk food is harmful to people’s health. Some say the way ask people to leas fast food is educate them.while others say education doesn’t work.discuss both sides and give your opinion.
Most people believe money is a very important consideration when choosing a job as it can help you get a better lifestyle; however, there are some who believe it is more important to have a job you enjoy and that this, and not money, will lead to greater happiness and a more balanced personal life. Discuss both the views and give your opinion.
The internet has revolutionized communication and access to information. However, some argue that its negative impacts such as isolation and the spread of misinformation, outweigh its benefits. Discuss both sides of this argument and give your own opinion.
Many people are afraid to leave their homes because of the fear of crime. Why do you think people are so fearful these days ?Do the merits of such a cautions approach outweigh the demerits?
The best way to solve traffic congestions is to provide free public transport 7/24.To what extent do you agree or disagree?
Organizing a large family celebration such as a wedding can often create problems. What can be the problems associated with organizing a large family event and what solution can you suggest? Give reason for your answer and include any relevant examples from your own knowledge and experience.
The diagram below shows the number of landline telephones per 1000 people in different countries over a five-year period. Write a report for a university lecturer describing the information shown below
The graph below shows the average monthly use of health club in Miami and Florida by all full-time members in 2017. The pie charts show the age profile of male and female members of this health club. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.
Today more and more trourists are visiting places where conditions are different, such as the Sahara desert or the Antarctic. What are the benefits and disadvantages for tourists who visit places?
In many cities around the world, traffic congestion has become a major problem. What are the main causes of this issue? What solutions can be implemented to address it?
The table gives information about railway system of 6 cities
“Learning starts with failure, the first failure is the beginning of education.” Do you agree with this statement? State your opinion.
The graph illustrates the levels of unemployment and the proportion of people who migrated from Ireland from 1988 to 2008.
Procrastination, or the act of delaying a task, has been cited in some research articles as one of the factors for poor academic performance by some university students. What are some of the reasons behind students procrastinating, and what measures can be taken to address the problem?
The growing number of overweight people is putting a strain on the health care system in an effort to deal with the health issues involved. Some people think that the best way to deal with this problem is to introduce more physical education lessons in the curriculum. To what extent do you agree or disagree ?
The graph below shows the global demand for different textile fibers between 1980 and 2015. Summarise the information by selecting and reporting the main features and make comparisons where relevant
The diagram below displays the life cycle of a lady bird and its anatomy. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
The diagram below shows the proposed changes to an office building. Summarize the information by selecting and reporting the main features and make comparisons where relevant.
Nowadays many people choose to be self employed rather than to work for a company or organisation. what could be the disadvantages of being self employed?