IELTS Writing Samples by topic

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I'm writing this email about the faulty keys in my keyboard that are hindering me to perform my work effectively. I have received a new laptop as my old one was out of warranty date and the key such as alt, ctrl and coup
I am writing this letter because the keyboard of the laptop which was purchased from your company is malfuntioning.The laptop is an acer brand with model and serial number N16P1 and 9290324 respectively.
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